Highcroft Care Home

13/17 Rectory Road, Walthamstow, London E17 3BG
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9.9 26 Reviews
  • Highcroft Care Home, London
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Highcroft Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Richan Care Ltd

Person in charge

  • Tosin Azeez (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (2)
Are you the Owner/Manager of Highcroft Care Home? View your Advertising Options

Highcroft Care Home Reviews (26)

9.9

Highcroft Care Home has a Review Score of 9.9 (9.875) out of 10, based on 11 reviews in the last 2 years.
Over all time Highcroft Care Home has 26 reviews.

Overall Experience
  • 25
  • 1
  • 0
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Date Published
  • 26
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  • 4
  • 11
  • 15
Reviewer Connection to Highcroft Care Home
  • 11
  • 6
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  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 1-20
Review from Sean C (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent communication and fantastic staff who can't do enough for you. My father is loving the care home and activities.
We have been made welcome and the communication with medical professionals is seamless.
My father has taken to all the staff and wishes to stay as he is very comfortable
Reply from Tosin Azeez, Registered Care Manager at Highcroft Care Home

Thank you so much for your kind words! We're delighted to hear that your father is enjoying his time with us and feels comfortable. Our team is dedicated to providing the best care and support, and it's wonderful to know that our communication and activities have made a positive impact. We truly appreciate your feedback!

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Review from S F (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly staff, who are very caring and helpful. Dad's very happy and so are we, knowing he's safe and well cared for. Can't ask for better!


Lots of activities and social interaction with patients and staff. Great garden too.

Reply from Tosin Azeez, Registered Care Manager at Highcroft Care Home

Thank you for your wonderful feedback! We're so glad to hear that your dad is happy and feels safe and well cared for. Our team takes great pride in creating a warm and engaging environment, and it's lovely to know that the activities and garden are being enjoyed. We truly appreciate your kind words!

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Review from Claudette C (Sister of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for my sister while informed of what's going on.
If my sister needs anything they will let you know.
Staff very friendly, very approachable, easy to talk to.
My sister feels she's okay there and we can visit any time. There's no restriction. They're very open with their care.
Reply from Tosin Azeez, Manager at Highcroft Care Home

Thank you for your review! We're so glad your sister is receiving excellent care and that you feel welcomed and well-informed. Your sister's comfort and the open communication are our top priorities!

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Review from J M (Daughter of Resident) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm really grateful and appreciate how much consideration and care Highcroft Care Home has given to my mum.
The staff have supported my mum with different activities and short trips, which my mum enjoys and gives her time to go out.
The staff have always made my mum feel comfortable. She has great
rapport with them. It's lovely to see my mum have a good laugh.
Her health and mobility has improved. When my family and I call and/or visit, they always inform us about how she is and any important information on her general health.
I am so proud of my mum and I can't thank Highcroft Care home enough.
Reply from Rohan Sood, Director at Highcroft Care Home

Thank you so much for your kind review. We're thrilled to hear that your mum is enjoying her time with us and building great connections with our team. It's wonderful to know her health and mobility have improved, and we're glad that you feel informed and reassured when you visit or call. We're proud to care for her and grateful for your trust in Highcroft Care Home!

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Review from Stephen D (Son of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident in Highcroft earlier this year and my brother and I are extremely pleased with the care she has received since being there. All of the staff including the manager and owners are professional, approachable and caring. The residents are treated with dignity and respect. There
are regular outings, including visits to the library and also daily activities that take place in the home that we are able to view on social media with my mother taking part.
It is also satisfying to see that her mobility has improved considerably since she moved there as she has more space to move around in.
We recently attended the summer barbecue held in the garden at the home and a great time was had by all residents, family and staff.
Reply from Tosin Azeez, Home Manager at Highcroft Care Home

Thank you so much for your wonderful review! We are delighted to hear that you and your brother are pleased with the care your mother is receiving here at Highcroft. Our team is dedicated to providing a warm and supportive environment where residents are treated with dignity and respect, and it's gratifying to know that this has been your experience. It's always our goal to create a vibrant and engaging community for our residents. Thank you again for your kind words and continued support. It means a lot to all of us at Highcroft.

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Review from Ravi K (Relative of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received such wonderful care during her stay at Highcroft.
All her medical and hygiene needs are provided at a high standard by the caring and friendly staff.
Highcroft also arrange different programs to help entertain the residents, my mother has enjoyed meeting pets and interactive
games and visiting the local library.
Reply from Tosin Azeez, Home Manager at Highcroft Care Home

We are absolutely thrilled by the positive comments and the kind words used to describe our care home and team. Providing exceptional service is our top priority. Thank you so much for your kind words!

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Review from Christina N (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with everything that the home offers, the cleanliness, the staff, the professionalism and the overall care my mum receives is outstanding, she has settled very very well and she’s happy and contented in this home. I cannot speak highly enough of everything that she receives here
Reply from Tosin Azeez, Manager at Highcroft Care Home

It's a pleasure caring for your mum. Thank you so much for taking the time to leave Highcroft such a lovely review, it means a lot to all of the team!

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Review from P H (Son-in-law of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care that is given to my relative, she seems a lot happier in herself and has put weight on. The staff are very friendly and she gets on with them all. She is able to communicate with the other residents and enjoys the constant company.
Reply from Tosin Azeez, Home Manager at Highcroft Care Home

We really appreciate you taking the time to rate us. Thanks for sharing your experience!

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Review from David G (Son of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, as a family, are very pleased with the care home, staff are exceptionally very good, and I can’t praise them enough for always making us very welcome, and Mum is very happy here. When Mum moved in, she was very scared of what to expect, but the staff and management made her very at ease and happy.
Reply from Tosin Azeez, Home Manager at Highcroft Care Home

We are thrilled to hear you are pleased with the way we support your mum, and we really appreciate you taking the time to share your views.

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Review from S A (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident here since July 2023. She appears to have settled really well and have observed her mixing with other residents. Her eating and sleep patterns also seem to have improved. Staff at the home are welcoming and friendly and seem to be supporting Mother appropriately. I would definitely
recommend the unit to others.
Reply from Tosin Azeez, Home Manager at Highcroft Care Home

We appreciate your feedback and for recommending our services to others. The resident's health and well-being are our top priority, and we are committed to getting it right for them all the time!

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Review from Gwen E (Daughter of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you to all the Highcroft staff who looked after my mother before she passed away.
The staff are very caring and made my mother's time at Highcroft special.
Reply from Tosin Azeez, Manager at Highcroft Care Home

Thanks for sharing your experience. It was a pleasure looking after your mum. We all at Highcroft miss her smile...

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Review from Ian S (Friend of Resident) published on 19 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a regular serving member of the Royal Air Force, I came to know a resident at Highcroft Care Home, whom I have visited on occasion. My initial visit was one of total surprise, having visited other care homes before. The manager was most welcoming, as I presented Norman with a bespoke cake and commemorative
plaque for his birthday from the RAF. The manager made my visit very pleasing, to see the resident, an Ex WW2 Pilot, so happy and still very chirpy was satisfying. He was very complimentary of the staff and the care provided to him, he was most fond of the Manager and commented upon how well she has taken care of him. He alluded to his years of flying missions over Africa, keen spirited, he had his wits about him as he wanted to know what was going on in the 21st century RAF. To my delight, I was offered a cup of tea, by the manager who delightfully kept him in a comfortable atmosphere, where we lamented about our own experiences of the RAF. To the manager, well done to you.
Reply from Tosin Azeez, Home Manager at Highcroft Care Home

We're really grateful and appreciate you taking the time to rate us. Thanks for sharing your experience!

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Review from Julie E (Daughter of Resident) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to give a heartfelt thank you to all the staff at Highcroft Care Home. I cannot thank you enough for all the outstanding care and understanding you gave to my father over the past two and a half years of his life. He was so happy living at Highcroft and it was always comforting for me to
know how well he was being looked after. Thanks to the compassionate care and attention provided by all the staff, my father lived a longer and happier life. Everyone's commitment to his well being right up until the very end of his life will always be so appreciated. I was so grateful for the support and compassion that was shown both to my father and myself at that very difficult time. Thank you again to a really outstanding team for all your kindness and hard work.
Reply from Tosin Azeez, Home Manager at Highcroft Care Home

It means a lot to us when people acknowledge the person centered care we provide at Highcroft Care Home. Thank you for the wonderful feedback, it was a delight to care for your dad.

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Review from David B (Nephew of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle spent two and a half of the best years of his later life at Highcroft. He was loved and respected by the staff community. They did so many thoughtful things above and beyond for him, for which we are eternally grateful. The home is emotionally warm and so, so inclusive. When my uncle passed
away and since all the staff have been wonderful. The leadership is outstanding, the care and nursing staff lovely and the physical environment wonderful. We couldn't have asked for a better place. Thank you.
Reply from Durga Thapa, Manager at Highcroft Care Home

Thank you so much for this kind and thoughtful review, we are happy to know that you are pleased with the care your uncle received at Highcroft. We will share this review with the team who will be delighted to receive this feedback.

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Review from James B (Friend of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a volunteer RAF association welfare officer who visited a RAF veteran for over 5 years, over two years of which was to Highcroft Care Home, I wish to commend the staff and in particular the manager for the outstanding, sensitive and 24/7 personalised care delivered to my friend in his final days
before passing. The manager was constantly with my friend at his bedside, reassuring him, ensuring he received medication when appropriate and facilitating the presence of an RAF Padre to administer the Sacraments. I have accompanied many people to their passing in my capacity as MA theology pastorally qualified. The balance between retaining lucidity and pain management was expertly administered and my friend was able to be a fully engaged active participant in the Sacraments. It was evident to me that he derived great spiritual peace and joy. I cannot commend Highcroft enough. They managed and ensured a dignified 'good' death in a familiar environment surrounded by those who loved him.
Reply from Durga Thapa, Manager at Highcroft Care Home

Thanks so much for sharing your feedback about our service James, we are glad to hear that our team performance exceeded your expectations and we will make sure that we will continue deliver best care possible to all our residents in the home. It was pleasure caring for your friend my his soul rest in peace.

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Review from S M (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly kind helpful and supportive.
I live in Ireland and when I ring they are so happy and even know my name before I say it. Daddy loves it and he loves his coffee and brandy in the morning. I can't thank the lovely staff enough for all they do for him and all the people staying
there. I love seeing the beautiful photos on your social media page.
Reply from Durga Thapa, Manager at Highcroft Care Home

Thank you for your kind words. We are very grateful and happy to be looking after Dad, he is a gem.

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Review from Filis A (Daughter of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has settled in really well and is very happy. She is clean and well looked after. Mum also enjoys the interaction with the staff, the activities and loves the food. I have found the care home staff very pleasant and they treat my mum gently and with care as she is very fragile.
Reply from Durga Thapa, Manager at Highcroft Care Home

Thank you, Filis, for letting us know how we are doing at Highcroft Care Home. The care and well-being of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from Terry W (Son of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was transferred to Highcroft Care Home in November 2020 from a hospital. Unfortunately, this move coincided with the Covid-19 lockdown so I was unable to visit her for several months. Despite this, I soon got the impression that she was in very safe and professional hands. On one telephone call,
she managed to tell me that everybody at Highcroft Care Home had been extremely kind to her. Once the Covid-19 rules were relaxed and visiting was allowed I was able to see for myself that Highcroft Care Home is an extremely well run home with a warm atmosphere. The manager went out of her way to encourage my Mum to go downstairs for her meals and for the stimulation of some company. Plus the activities manager was always very committed, regularly playing her favourite songs and encouraged her to sing along. Highcroft Care Home really shined during the last few weeks of my mother’s life. I want to thank everyone that works there for their diligence and professionalism, but most of all for their compassion.
Reply from Durga Thapa, Manager at Highcroft Care Home

Thank you, Terry, how comforting for you and the family to know that your mum was happy and cared for during her final days.
The staff team at Highcroft truly are remarkable and your comments will mean a lot to them.
Many thanks.

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Review from Gerry O (Son of Resident) published on 12 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has only been at the home since January 2022. Since he has been there he is noticeably happier and seemingly better in himself. He looks forward to waking up each day. He enjoys speaking to other residents and participating in the activities. The staff are excellent and very friendly. My Dad
enjoys the food and it shows as he was very thin when he arrived there. He looks a lot better in himself now that he is there. So far we are very happy with his care in this care home.
Reply from Durga Thapa, Manager at Highcroft Care Home

Thank you for taking the time to leave us a review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from S Y (Daughter of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum settled well into Highcroft Care Home - I particularly like the layout where residents sit in the lounge or conservatory and can interact with activities or just rest but also the staff are constantly either interacting with the residents or doing other duties and the residents can watch, see and
hear these - such as preparing the table for meals, hanging out and bringing in the washing - activities that they would have possibly been doing in their own homes - I feel Mum isn't on her own even if she might be in her head with dementia.
Reply from Durga Thapa, Manager at Highcroft Care Home

Thank you for sharing your good experience with us, your review is very important to our team.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Highcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Highcroft Care Home is calculated as follows: ( (113 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 128 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highcroft Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Highcroft Care Home

What types of Care is Highcroft Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highcroft Care Home have?

There are 19 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Highcroft Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Highcroft Care Home to the centre of London?

8.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highcroft Care Home to verify any information. View our terms and conditions. Highcroft Care Home has an Basic Service - more info.