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Care Provided by Highcroft Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Highcroft Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Richan Care Ltd
- Private Owned
Person in charge
- Tosin Azeez(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (19)
- Couples/Companion Rooms (2)
Are you the Owner/Manager of Highcroft Care Home?View your Advertising Options
Highcroft Care Home Reviews (35)
9.7
Highcroft Care Home has a Review Score of 9.7 (9.730) out of 10, based on 15 reviews in the last 2 years.
Over all time Highcroft Care Home has 35 reviews.
Filter Reviews
Overall Experience
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Review from D L (Daughter of Resident) published on 8 June 2026 Submitted via Website•
Overall Experience
Both my Mum & Dad moved here in January. Staff are kind and they are both so well looked after. Lovely to see them both taking part in all the activities the Home provides for the residents. They enjoy the weekly trips to the local community centre/library plus had a lovely day out at the City Farm.
Nice to see photos of the activities posted on social media
It is such a relief to know they are now in a clean, safe, environment.
Staff and Manager are welcoming when we visit and always available for a chat & update.
Nice to see photos of the activities posted on social media
It is such a relief to know they are now in a clean, safe, environment.
Staff and Manager are welcoming when we visit and always available for a chat & update.
I have a little dog (their granddaughter) and the Home allow her to accompany us on visits.
↩Reply from Tosin Azeez, Home Manager at Highcroft Care Home
Thank you for your lovely review and kind words. We are delighted that your Mum and Dad are enjoying life at Highcroft and taking part in our activities and outings. It is wonderful to hear that you feel reassured knowing they are safe, happy, and well cared for. Thank you for your continued support.
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Review from David B (Son of Resident) published on 5 June 2026 Submitted via Website•
Overall Experience
My dad moved here from hospital about five weeks ago and we've been really happy with the care provided by the team. The staff are lovely, very experienced, and genuinely care about the residents. They look after all his medical needs and even take him to hospital appointments, which is a huge help. There are activities every day and they also take residents on trips out which is amazing. We're so grateful for everything the care team do.
↩Reply from Tosin Azeez, Home Manager at Highcroft Care Home
Thank you for taking the time to share your lovely feedback. We are delighted to hear that you have been pleased with the care and support provided by our team. It is wonderful to know that our staff's dedication, compassion, and commitment to meeting your dad's needs have made a positive...
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Review from Nina T (Niece of Resident) published on 4 June 2026 Submitted via Website•
Overall Experience
My Aunt first moved to HighCroft Care Home in October 2025 when my Uncle passed away unexpectedly. HighCroft staff were welcoming, they reassured my Aunt and us as a family that she would be looked after. In the following months after visits to HighCroft Care Home and social media posts we could see she had settled in her new home. Smiling, enjoying days out, visits to the cinema, the local community hub as well as all the activities within the HighCroft setting, including flower arranging and Easter eggs for all the residents at Easter. We were on holiday earlier in the year and wouldn't be able to see my Aunt on her birthday, we sent presents and cards to HighCroft for her and asked if these could be passed onto her. We then received videos and photos while on holiday of my Aunt on her birthday opening her presents, which was so nice to see. She even had a personalised birthday cake made by the staff. I genuinely could not have asked for better people to be caring for my Aunt.
↩Reply from Tosin Azeez, Home Manager at Highcroft Care Home
Thank you for taking the time to share such a lovely review. It has been a privilege to support your aunt, and we are delighted to see her enjoying life at Highcroft, building new friendships, and taking part in so many meaningful activities. Your kind words are truly appreciated and will be shared...
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Review from R W (Daughter of Resident) published on 12 January 2026 Submitted via Website•
Overall Experience
My mum has been a resident at Highcroft for 5 years. They provide lots of activities and encourage all the residents to take part. The home had a packed schedule of activities for December and they took my mum to the cinema which she enjoyed. I feel that they do take good care of her. She is always well presented and the facilities are always very clean. And they make sure that she is eating and drinking regularly.
Overall, I would say that all the staff are dedicated to providing the highest level of care to the residents.
↩Reply from Tosin Azeez, Manager at Highcroft Care Home
Thank you so much for your kind and thoughtful review. Your lovely comments mean a great deal to us. We truly appreciate your continued trust and support over the past five years.
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Review from Mark H (Son of Resident) published on 4 December 2025 Submitted via Website•
Overall Experience
My father in law has been resident at Highcroft for almost three months. Prior to moving in her had started to become quite confused and had neglected to care for himself. The transformation has been remarkable and we are relieved that he is safe and being cared for.
Staff are friendly, conscientious and helpful. I note that his bedding is changed on a very regular basis, he is eating well and staff ensure he is hydrated and active. He is clean shaven, has regular haircuts and visits from medical professionals. Highcroft was chosen partly because it is close to where we live which means we can visit regularly.
Staff are friendly, conscientious and helpful. I note that his bedding is changed on a very regular basis, he is eating well and staff ensure he is hydrated and active. He is clean shaven, has regular haircuts and visits from medical professionals. Highcroft was chosen partly because it is close to where we live which means we can visit regularly.
Residents are encouraged to visit the library and local community centre. There are lots of wonderful Christmas activities planned including a pantomime visit that we will encourage dad to take part is. Our relief at seeing him so well looked after is considerable. We're grateful to the wonderful team for all they do.
↩Reply from Tosin Azeez, Manager at Highcroft Care Home
Thank you so much for your wonderful review. We're delighted to hear about your father-in-law's positive transformation and that you feel reassured knowing he is safe and well cared for. Our team works hard to provide compassionate, person-centred support, and your kind words mean a great deal.
We truly appreciate your trust and thank you again from the whole Highcroft team.
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Review from D P (Niece of Resident) published on 30 October 2025 Submitted via Website•
Overall Experience
The staff are always pleasant, informative professional and emphatic. The manager is well informed and always has the time to speak with and deal with queries and issues in a timely and efficient way. I think she is doing an excellent job of ensuring service user engagement.
The owners are also friendly and approachable and interact with families and service users when special events are put on.
The owners are also friendly and approachable and interact with families and service users when special events are put on.
My Aunt is always clean and well maintained, and her needs are being fully met from what I can see.
↩Reply from Tosin Azeez, Manager at Highcroft Care Home
Thank you so much Debbie for your wonderful feedback. We're delighted that you're happy with the care and support your aunt receives. Your kind words about our team mean a great deal to us all at Highcroft Care Home.
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Review from Rita P (Daughter of Resident) published on 30 October 2025 Submitted via Website•
Overall Experience
Highcroft care home. My mother was admitted to this home in July. We have found the staff to be extremely helpful, empathetic and knowledgeable. My mum has advanced dementia and needs constant care, with this she is treated respect, dignity and has settled in very well. I would highly recommend this home, if you have to be in the unfortunate position to but a family member in a facility such as this.
↩Reply from Tosin Azeez, Manager at Highcroft Care Home
Thank you very much, Rita, for taking the time to share your kind words. We're so pleased that your mother has settled in well and that you've found our team to be caring, respectful, and supportive. Your recommendation truly means a great deal to all of us at Highcroft Care Home.
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Review from S C (Niece of Resident) published on 15 October 2025 Submitted via Website•
Overall Experience
My aunt has been a resident at Highcroft for almost six years now and we are extremely happy with the care given there. Although my aunt's dementia is quite advanced, Tosin and the team give her the care and support she needs, encouraging her to try and do small things herself as opposed to doing everything for her therefore demonstrating the patience needed to look after people with additional care needs. Throughout the year, special events are held where family and friends can come together and be part of The Highcroft Family. The support is also extended to us (family) in our times of need.
The home is clean and the garden is well maintained.
The home is clean and the garden is well maintained.
It's very difficult when loved ones have to go into care however, Tosin and the staff offer the reassurance needed.
↩Reply from Tosin Azeez, Manager at Highcroft Care Home
Thank you so much for your kind words and continued trust in us. It's truly a privilege to care for your aunt and to be part of her journey over the years. We're delighted that you feel supported and reassured by the team. Your feedback means a great deal to all of us. Thank you once again!
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Review from Sarah H (Daughter of Resident) published on 1 October 2025 Submitted via Website•
Overall Experience
My dad has been at Highcroft for a month now and the care he's received has been transformational. The staff have been so welcoming and caring, and have not only looked after him brilliantly but also supported me so kindly, offering empathy and practical support in this difficult time while we're coming to terms with dad's dementia. Tosin and the whole team at Highcroft are lovely - they make every effort to get to know each resident's needs, preferences, likes and dislikes and bring everyone into the fold, making them their favourite snacks, getting them involved in activities and social interaction. It's been so good for my dad - he'd not been looking after himself and it's so wonderful to see him with nice trimmed hair and clean shaven, looking as dapper as he used to! THANK YOU HIGHCROFT!
↩Reply from Tosin Azeez, Manager at Highcroft Care Home
Thank you so much for sharing this beautiful review. We're absolutely thrilled that your dad's experience at Highcroft has been so positive. Your kind words truly mean the world to us and it's moments like these that remind us why we do what we do.Thank you once again for taking the time to share...
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Review from Tanya I (Granddaughter of Resident) published on 23 September 2025 Submitted via Website•
Overall Experience
The staff, management and all workers are professional and responsibly. They has a patient and correct way for communities and dealing with the situation. I'm very thankful and I appreciate them effort and work
↩Reply from Tosin Azeez, Manager at Highcroft Care Home
Thank you for your kind words. We're so pleased our team's care and professionalism have made a positive difference.
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Review from Sean C (Son of Resident) published on 12 March 2025 Submitted via Website•
Overall Experience
Excellent communication and fantastic staff who can't do enough for you. My father is loving the care home and activities.
We have been made welcome and the communication with medical professionals is seamless.
We have been made welcome and the communication with medical professionals is seamless.
My father has taken to all the staff and wishes to stay as he is very comfortable
↩Reply from Tosin Azeez, Registered Care Manager at Highcroft Care Home
Thank you so much for your kind words! We're delighted to hear that your father is enjoying his time with us and feels comfortable. Our team is dedicated to providing the best care and support, and it's wonderful to know that our communication and activities have made a positive impact. We truly appreciate your feedback!
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Review from S F (Daughter of Resident) published on 12 March 2025 Submitted via Website•
Overall Experience
Lovely friendly staff, who are very caring and helpful. Dad's very happy and so are we, knowing he's safe and well cared for. Can't ask for better!
Lots of activities and social interaction with patients and staff. Great garden too.
↩Reply from Tosin Azeez, Registered Care Manager at Highcroft Care Home
Thank you for your wonderful feedback! We're so glad to hear that your dad is happy and feels safe and well cared for. Our team takes great pride in creating a warm and engaging environment, and it's lovely to know that the activities and garden are being enjoyed. We truly appreciate your kind words!
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Review from Claudette C (Sister of Resident) published on 24 October 2024 Submitted via Website•
Overall Experience
Excellent care for my sister while informed of what's going on.
If my sister needs anything they will let you know.
Staff very friendly, very approachable, easy to talk to.
If my sister needs anything they will let you know.
Staff very friendly, very approachable, easy to talk to.
My sister feels she's okay there and we can visit any time. There's no restriction. They're very open with their care.
↩Reply from Tosin Azeez, Manager at Highcroft Care Home
Thank you for your review! We're so glad your sister is receiving excellent care and that you feel welcomed and well-informed. Your sister's comfort and the open communication are our top priorities!
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Review from J M (Daughter of Resident) published on 22 October 2024 Submitted via Website•
Overall Experience
I'm really grateful and appreciate how much consideration and care Highcroft Care Home has given to my mum.
The staff have supported my mum with different activities and short trips, which my mum enjoys and gives her time to go out.
The staff have always made my mum feel comfortable. She has great rapport with them. It's lovely to see my mum have a good laugh.
Her health and mobility has improved. When my family and I call and/or visit, they always inform us about how she is and any important information on her general health.
The staff have supported my mum with different activities and short trips, which my mum enjoys and gives her time to go out.
The staff have always made my mum feel comfortable. She has great rapport with them. It's lovely to see my mum have a good laugh.
Her health and mobility has improved. When my family and I call and/or visit, they always inform us about how she is and any important information on her general health.
I am so proud of my mum and I can't thank Highcroft Care home enough.
↩Reply from Rohan Sood, Director at Highcroft Care Home
Thank you so much for your kind review. We're thrilled to hear that your mum is enjoying her time with us and building great connections with our team. It's wonderful to know her health and mobility have improved, and we're glad that you feel informed and reassured when you visit or call. We're proud to care for her and grateful for your trust in Highcroft Care Home!
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Review from Stephen D (Son of Resident) published on 19 August 2024 Submitted via Website•
Overall Experience
My mother became a resident in Highcroft earlier this year and my brother and I are extremely pleased with the care she has received since being there. All of the staff including the manager and owners are professional, approachable and caring. The residents are treated with dignity and respect. There are regular outings, including visits to the library and also daily activities that take place in the home that we are able to view on social media with my mother taking part.
It is also satisfying to see that her mobility has improved considerably since she moved there as she has more space to move around in.
It is also satisfying to see that her mobility has improved considerably since she moved there as she has more space to move around in.
We recently attended the summer barbecue held in the garden at the home and a great time was had by all residents, family and staff.
↩Reply from Tosin Azeez, Home Manager at Highcroft Care Home
Thank you so much for your wonderful review! We are delighted to hear that you and your brother are pleased with the care your mother is receiving here at Highcroft. Our team is dedicated to providing a warm and supportive environment where residents are treated with dignity and respect, and it's...
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Review from Ravi K (Relative of Resident) published on 24 May 2024 Submitted via Website•
Overall Experience
My mother has received such wonderful care during her stay at Highcroft.
All her medical and hygiene needs are provided at a high standard by the caring and friendly staff.
All her medical and hygiene needs are provided at a high standard by the caring and friendly staff.
Highcroft also arrange different programs to help entertain the residents, my mother has enjoyed meeting pets and interactive games and visiting the local library.
↩Reply from Tosin Azeez, Home Manager at Highcroft Care Home
We are absolutely thrilled by the positive comments and the kind words used to describe our care home and team. Providing exceptional service is our top priority. Thank you so much for your kind words!
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Review from Christina N (Daughter of Resident) published on 23 April 2024 Submitted via Website•
Overall Experience
We are very pleased with everything that the home offers, the cleanliness, the staff, the professionalism and the overall care my mum receives is outstanding, she has settled very very well and she’s happy and contented in this home. I cannot speak highly enough of everything that she receives here
↩Reply from Tosin Azeez, Manager at Highcroft Care Home
It's a pleasure caring for your mum. Thank you so much for taking the time to leave Highcroft such a lovely review, it means a lot to all of the team!
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Review from P H (Son-in-law of Resident) published on 29 January 2024 Submitted via Website•
Overall Experience
I am very pleased with the care that is given to my relative, she seems a lot happier in herself and has put weight on. The staff are very friendly and she gets on with them all. She is able to communicate with the other residents and enjoys the constant company.
↩Reply from Tosin Azeez, Home Manager at Highcroft Care Home
We really appreciate you taking the time to rate us. Thanks for sharing your experience!
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Review from S A (Daughter of Resident) published on 23 January 2024 Submitted via Website•
Overall Experience
Mum has been a resident here since July 2023. She appears to have settled really well and have observed her mixing with other residents. Her eating and sleep patterns also seem to have improved. Staff at the home are welcoming and friendly and seem to be supporting Mother appropriately. I would definitely recommend the unit to others.
↩Reply from Tosin Azeez, Home Manager at Highcroft Care Home
We appreciate your feedback and for recommending our services to others. The resident's health and well-being are our top priority, and we are committed to getting it right for them all the time!
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Review from David G (Son of Resident) published on 23 January 2024 Submitted via Website•
Overall Experience
We, as a family, are very pleased with the care home, staff are exceptionally very good, and I can’t praise them enough for always making us very welcome, and Mum is very happy here. When Mum moved in, she was very scared of what to expect, but the staff and management made her very at ease and happy.
↩Reply from Tosin Azeez, Home Manager at Highcroft Care Home
We are thrilled to hear you are pleased with the way we support your mum, and we really appreciate you taking the time to share your views.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Highcroft Care Home.
Upcoming Events
There are no upcoming events for Highcroft Care Home.
Awards / Recognitions (1)
- 28 Feb 2023Recipient: Highcroft Care Home
Accreditations
There are no accreditations posted yet for Highcroft Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Highcroft Care Home
What types of Care is Highcroft Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highcroft Care Home have?
There are 19 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Highcroft Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is Highcroft Care Home to the centre of London?
8.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highcroft Care Home to verify any information. View our terms and conditions. Highcroft Care Home has a Basic Service -more info.