Highcroft Care Home

13/17 Rectory Road, Walthamstow, London E17 3BG
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9.9 32 Reviews
  • Highcroft Care Home, London
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Care Provided by Highcroft Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Highcroft Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Richan Care Ltd
  • Privately Owned

Person in Charge

  • Tosin Azeez (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (2)
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Highcroft Care Home Reviews (32)

9.9

Highcroft Care Home has a Review Score of 9.9 (9.872) out of 10, based on 17 reviews in the last 2 years.
Over all time Highcroft Care Home has 32 reviews.

Overall Experience
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Reviewer Connection to Highcroft Care Home
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Total of 32, showing 21-32
Review from James B (Friend of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a volunteer RAF association welfare officer who visited a RAF veteran for over 5 years, over two years of which was to Highcroft Care Home, I wish to commend the staff and in particular the manager for the outstanding, sensitive and 24/7 personalised care delivered to my friend in his final days
before passing. The manager was constantly with my friend at his bedside, reassuring him, ensuring he received medication when appropriate and facilitating the presence of an RAF Padre to administer the Sacraments. I have accompanied many people to their passing in my capacity as MA theology pastorally qualified. The balance between retaining lucidity and pain management was expertly administered and my friend was able to be a fully engaged active participant in the Sacraments. It was evident to me that he derived great spiritual peace and joy. I cannot commend Highcroft enough. They managed and ensured a dignified 'good' death in a familiar environment surrounded by those who loved him.
Reply from Durga Thapa, Manager at Highcroft Care Home
Thanks so much for sharing your feedback about our service James, we are glad to hear that our team performance exceeded your expectations and we will make sure that we will continue deliver best care…read more
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Review from S M (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly kind helpful and supportive.
I live in Ireland and when I ring they are so happy and even know my name before I say it. Daddy loves it and he loves his coffee and brandy in the morning. I can't thank the lovely staff enough for all they do for him and all the people staying
there. I love seeing the beautiful photos on your social media page.
Reply from Durga Thapa, Manager at Highcroft Care Home
Thank you for your kind words. We are very grateful and happy to be looking after Dad, he is a gem.
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Review from Filis A (Daughter of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has settled in really well and is very happy. She is clean and well looked after. Mum also enjoys the interaction with the staff, the activities and loves the food. I have found the care home staff very pleasant and they treat my mum gently and with care as she is very fragile.
Reply from Durga Thapa, Manager at Highcroft Care Home
Thank you, Filis, for letting us know how we are doing at Highcroft Care Home. The care and well-being of every resident is our number one priority, and it is rewarding to have such positive feedback…read more
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Review from Terry W (Son of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was transferred to Highcroft Care Home in November 2020 from a hospital. Unfortunately, this move coincided with the Covid-19 lockdown so I was unable to visit her for several months. Despite this, I soon got the impression that she was in very safe and professional hands. On one telephone call,
she managed to tell me that everybody at Highcroft Care Home had been extremely kind to her. Once the Covid-19 rules were relaxed and visiting was allowed I was able to see for myself that Highcroft Care Home is an extremely well run home with a warm atmosphere. The manager went out of her way to encourage my Mum to go downstairs for her meals and for the stimulation of some company. Plus the activities manager was always very committed, regularly playing her favourite songs and encouraged her to sing along. Highcroft Care Home really shined during the last few weeks of my mother’s life. I want to thank everyone that works there for their diligence and professionalism, but most of all for their compassion.
Reply from Durga Thapa, Manager at Highcroft Care Home
Thank you, Terry, how comforting for you and the family to know that your mum was happy and cared for during her final days.
The staff team at Highcroft truly are remarkable and your comments will…read more
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Review from Gerry O (Son of Resident) published on 12 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has only been at the home since January 2022. Since he has been there he is noticeably happier and seemingly better in himself. He looks forward to waking up each day. He enjoys speaking to other residents and participating in the activities. The staff are excellent and very friendly. My Dad
enjoys the food and it shows as he was very thin when he arrived there. He looks a lot better in himself now that he is there. So far we are very happy with his care in this care home.
Reply from Durga Thapa, Manager at Highcroft Care Home
Thank you for taking the time to leave us a review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from S Y (Daughter of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum settled well into Highcroft Care Home - I particularly like the layout where residents sit in the lounge or conservatory and can interact with activities or just rest but also the staff are constantly either interacting with the residents or doing other duties and the residents can watch, see and
hear these - such as preparing the table for meals, hanging out and bringing in the washing - activities that they would have possibly been doing in their own homes - I feel Mum isn't on her own even if she might be in her head with dementia.
Reply from Durga Thapa, Manager at Highcroft Care Home
Thank you for sharing your good experience with us, your review is very important to our team.
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Review from R W (Daughter of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Highcroft Care Home for just over a year. She is currently the oldest resident and all the staff treat her with respect and care. She is extremely frail and she is treated gently and with respect. I know she likes to chat with the staff members and they always make time to sit
and talk with her. When I visit, the facilities are always clean and my mother is very safe and secure. Her bedroom is kept neat and clean and she always appears clean and well looked after. And from what I can see, the other residents appear to be clean and well looked after. The staff are always friendly and always ready to give an update on her current health. I'm very happy with the care that Mum has received since she moved in.
Reply from Durga Thapa, Manager at Highcroft Care Home
Thank you for your kind words. We are grateful for your support and encouragement as it enables us to be confident that we are looking after Mum in the way you would like us to. Thank you very much.
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Review from Kelly M (Niece of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Aunt has been a resident for over two years at Highcroft Care Home. The staff and very friendly and caring and make sure she has every thing she needs. They keep in contact with myself and family which we are grateful for.
Reply from Durga Thapa, Manager at Highcroft Care Home
Thank you Kelly for your great review. We try our best to provide the care our residents need.
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Review from Nikki A (Granddaughter of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing bad to say about this facility, as each time I’ve gone, I am satisfied with the treatment I have seen. My grandfather seems to like there he has managed to make a few friends. Even when I call he seems to be in good spirits the staff are amazing. I personally would definitely recommend
this care home to anyone who is looking for a safe place for their family member to stay.
Reply from Durga Thapa, Manager at Highcroft Care Home
Thank you, Nikki, for your kind words; we really appreciate your support.
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Review from H R (Friend of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly neighbour whom our family become friendly with during the pandemic, has been here since May 2021. The manager and the main carer for her have been an absolute delight. All the carers I have met are friendly and all work really hard and that’s all down to the management as they strive to look
after their staff. Thank you for looking after my friend and for your continued support with social services as well.
Reply from Durga Thapa, Manager at Highcroft Care Home
Thank you for the positive comment on our care and we very much appreciated it.
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Review from David W (Son of Resident) published on 16 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in the Highcroft Care Home at Walthamstow. The team at the home were conscientious, caring and very professional. The attitude of the managers and staff was very caring all across the board. I never felt when I left to go home that she was not in a safe environment. Maybe my mum could have
done more activities but that was down to her. I have been in a couple of care homes with other members of my family and this is the best. My family are very grateful and would recommend this one every time.
Reply from Durga Thapa, Manager at Highcroft Care Home
David, thank you for taking the time to write this review, we strive to achieve high standards and appreciate the feedback.
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Review from Marilyn P (Daughter of Resident) published on 31 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Highcroft for seven months until he was admitted to hospital where he died. I was extremely happy with it - the staff were absolutely wonderful - all of them. They were very, very kind to him - and to us his family. They did their best to interest him in activities, despite his reluctance!
He was always kept clean and presentable, a close eye was kept on his health and they made sure he ate properly. The food was of a high standard and his appetite improved after he moved into their care. I'm very grateful to all the staff for making my lovely dad's last months of life as pleasant as it could have been. In the ratings, the only reason I haven't given an excellent for facilities and activities is that the care home is a small one so those things are somewhat limited by that, which obviously can't be helped. In my dad's case though, it was everything he needed. I have actually already recommended Highcroft to a friend who now has her mother there.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Highcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Highcroft Care Home is calculated as follows: ( (172 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 196 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highcroft Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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