Submit a Review for Osborne Lodge Rest Home
30 Osborne Road, New Milton, BH25 6AD
View full details of Osborne Lodge Rest HomeLatest Reviews for Osborne Lodge Rest Home
12 March 2026
I have been visiting Osborne Lodge Rest Home for about 8 years. Firstly with my motehr in law living there and because she was so well looked after, when the time came for my own mother, there wa sonly one place she would end up going to. She's been in Osborne Lodge since June 2020. She does have
dementia and is bedbound, but is very well cared for. My mother in law died there 2022, she was 100 and 52 days old. My mother will be 100 in September this year.
11 March 2026
All staff at Osborne Lodge Rest Home are very professional, with obvious care & concern for the residents. The family is always advised of any changes in my mums condition & generally the family are involved in any of the homes activities. Staff are always busy but make time to address any concerns
or question from family or resident. We are extremely happy with Mum's care.
11 March 2026
My mum has been a resident at Osborne Lodge Rest Home for almost three years now. The service and level of care since the initial enquiry up until now has been excellent. Every one from the manager, the carers, chef and cleaners always make you feel welcome and have time for you as a visitor, whilst
delivering first class care to the residents. The home operate an open door policy, they have nothing to die, you are always made welcome. It is down to that level of care that Mum is happy and still with us, thank you Osborne Lodge and all the staff.
27 February 2026
My mum has been a resident of Osborne Lodge since April 2025 and is so happy there.The staff go above and beyond to care for her. Everyone of the staff are very friendly and helpful and are always available to chat if we have any concerns with mums health.The care home have a yearly summer party and
Christmas party for residents and everyone is welcome to attend. It is amazing! So much fun.The staff make sure everyone is having a good time and want for nothing.Food is fantastic and they always have a singer which everyone enjoys.Mum absolutely loves living at Osborne Lodge, she was always very independent and had her doubts about going into a care home after visiting residents in the past so this was a big step giving up her home.From day one we were made to feel so welcome.The staff made sure mums room was perfect even down to her favourite chair from home.We cannot thankyou enough for all the love and care you provide
27 February 2026
I must commend ALL the staff at Osborne Lodge for their kindness, empathy and constant care and attention towards my mother-in-law (mum). Everybody has made her feel welcome and part of the family...a true home from home.
The relief and confidence we have is all down to those wonderful care
practitioners and support staff who have mum's well being and care at the centre of all they do.
They also look after us, her family!! Organising events like Christmas Carols, Summer Events, WW2 Remembrance...in fact any excuse to put on a spread and entertainment for mum and her extended family and friends. We have asked them to put on a New Years Eve party :)
Words cannot express our thanks and appreciation for all those who care and support mum at this wonderful place!
23 February 2026
My mother has been cared for by the staff at Osbourne Lodge for a year now. They look after her so well. She was resistant to move to a care home but had to due to her not being able to be looked after at home. She loves it and is so much healthier. She participates in the group activities and the
home throws great summer and Christmas parties for residents and families. The staff are lovely and caring. The place has a very homely feel.
04 November 2025
My concern is after the residents have had lunch, as staff need their break, it leaves only one member of staff is on duty downstairs and one upstairs. I feel should a serious incident happen at this time there is not enough staff to help. Also my friend is close to being blind, and leaving her
dinner on her table which she cannot see, it is left to get cold. I have made to see that this is to be rectified.
30 October 2025
From the moment Mum arrived, the staff have all been so patient and respectful, which has helped her to settle in well. The time and care they have given to meet Mums needs has confirmed that Mum is in the right place.
02 April 2025
My mother-in-law has been in Osborne Lodge for 7 months and during that time she has been treated with kindness and consideration. She loves her room and enjoys the meals very much.
13 March 2025
Well managed care home. The carers are very friendly and attentive to residents needs.
02 April 2024
I feel very disappointed with care at Osborne Lodge Rest Home, specifically end of life preparation, support and assistance in the final days of life. I regret my aunt being at Osborne Lodge for this reason alone. She did not wish to receive medical attention at end of life, which is fair enough,
but she was basically left to die alone without companionship. This is very different to the end of life care I have witnessed elsewhere. This is where Osborne Lodge needs to improve and treat residents with dignity in dying.
09 January 2024
All the staff were respectful and kind. They worked hard to keep Mum clean, comfortable and well-fed. Really pleased with all the services provided.
08 January 2024
Everything was good and the staff very pleasant. Dirty table (sides) and care not taken of plants.
19 December 2023
We placed Mum at Osbourne Lodge as her Vascular Dementia has made it unsafe for her to be on her own. The management team and staff have all been very friendly and helpful in getting Mum to settle into her new surroundings. The atmosphere is bright and friendly compared to many other care homes
which is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.
14 July 2023
My mum had to move into a care home after a stay in the hospital when it became clear she would no longer be able to cope in her own home. The manager of Osborne Lodge made me feel confident that the home would be ideal for her, and he worked tirelessly to ensure a smooth transition. His enthusiasm
and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osbourne Lodge.
26 August 2022
I am highly satisfied that my mother is being well looked after. When my family visit we always come away with the reassurance that she is in the best possible place and being cared for in a really professional way. We are delighted with the high quality of care and accommodation.
11 May 2022
The manager and his team have looked after my mother for the last year. They have become like family, very caring, friendly and considerate of both my mum and my needs, especially during a very difficult time for Covid. They cannot be faulted. His enthusiasm as manager is infectious, and all the
team are ready with a smile and do everything they can to help. My mother has been in three care homes for short visits previously, none compare to this lovely friendly family home.
02 June 2021
My initial experience is the care for my father has been very supportive, caring and thoughtful. He is a new resident who has been treated with great consideration and sensitivity with what is an incredible change of scene, bearing in mind he was at his last residence for 56-years! Many thanks to
all.
02 June 2021
Very caring home. They have made my mother very welcome, and most importantly, safe. All of my dealings with them have been very professional and friendly.
01 December 2020
I cannot thank Osborne Lodge enough for helping me to get my elderly mum out of hospital following a fall she had at our home on the 8th October 2020, and subsequently caring for her every need since. She fractured her kneecap and dislocated her hip resulting in two operations leaving her immobile
and in need of 24-hour care and rehabilitation mobilisation. The managers liaised with the hospital team and coordinated her discharge within two days. Since then they have organised absolutely everything including outpatient visits (with a carer going with her as I’m not allowed due to Lockdown) every fortnight to see her surgeon, working with the community occupational therapists ensuring Mum is safe and progressing according to plan; they have literally organised, arranged and done everything for her (and me). The care and attention to detail is faultless, from personal care to her dietary needs. This experience has completely opened my eyes, Mum and I are so grateful.
Latest Reviews for Osborne Lodge Rest Home
12 March 2026
I have been visiting Osborne Lodge Rest Home for about 8 years. Firstly with my motehr in law living there and because she was so well looked after, when the time came for my own mother, there wa sonly one place she would end up going to. She's been in Osborne Lodge since June 2020. She does have
dementia and is bedbound, but is very well cared for. My mother in law died there 2022, she was 100 and 52 days old. My mother will be 100 in September this year.
11 March 2026
All staff at Osborne Lodge Rest Home are very professional, with obvious care & concern for the residents. The family is always advised of any changes in my mums condition & generally the family are involved in any of the homes activities. Staff are always busy but make time to address any concerns
or question from family or resident. We are extremely happy with Mum's care.
11 March 2026
My mum has been a resident at Osborne Lodge Rest Home for almost three years now. The service and level of care since the initial enquiry up until now has been excellent. Every one from the manager, the carers, chef and cleaners always make you feel welcome and have time for you as a visitor, whilst
delivering first class care to the residents. The home operate an open door policy, they have nothing to die, you are always made welcome. It is down to that level of care that Mum is happy and still with us, thank you Osborne Lodge and all the staff.
27 February 2026
My mum has been a resident of Osborne Lodge since April 2025 and is so happy there.The staff go above and beyond to care for her. Everyone of the staff are very friendly and helpful and are always available to chat if we have any concerns with mums health.The care home have a yearly summer party and
Christmas party for residents and everyone is welcome to attend. It is amazing! So much fun.The staff make sure everyone is having a good time and want for nothing.Food is fantastic and they always have a singer which everyone enjoys.Mum absolutely loves living at Osborne Lodge, she was always very independent and had her doubts about going into a care home after visiting residents in the past so this was a big step giving up her home.From day one we were made to feel so welcome.The staff made sure mums room was perfect even down to her favourite chair from home.We cannot thankyou enough for all the love and care you provide
27 February 2026
I must commend ALL the staff at Osborne Lodge for their kindness, empathy and constant care and attention towards my mother-in-law (mum). Everybody has made her feel welcome and part of the family...a true home from home.
The relief and confidence we have is all down to those wonderful care
practitioners and support staff who have mum's well being and care at the centre of all they do.
They also look after us, her family!! Organising events like Christmas Carols, Summer Events, WW2 Remembrance...in fact any excuse to put on a spread and entertainment for mum and her extended family and friends. We have asked them to put on a New Years Eve party :)
Words cannot express our thanks and appreciation for all those who care and support mum at this wonderful place!
23 February 2026
My mother has been cared for by the staff at Osbourne Lodge for a year now. They look after her so well. She was resistant to move to a care home but had to due to her not being able to be looked after at home. She loves it and is so much healthier. She participates in the group activities and the
home throws great summer and Christmas parties for residents and families. The staff are lovely and caring. The place has a very homely feel.
04 November 2025
My concern is after the residents have had lunch, as staff need their break, it leaves only one member of staff is on duty downstairs and one upstairs. I feel should a serious incident happen at this time there is not enough staff to help. Also my friend is close to being blind, and leaving her
dinner on her table which she cannot see, it is left to get cold. I have made to see that this is to be rectified.
30 October 2025
From the moment Mum arrived, the staff have all been so patient and respectful, which has helped her to settle in well. The time and care they have given to meet Mums needs has confirmed that Mum is in the right place.
02 April 2025
My mother-in-law has been in Osborne Lodge for 7 months and during that time she has been treated with kindness and consideration. She loves her room and enjoys the meals very much.
13 March 2025
Well managed care home. The carers are very friendly and attentive to residents needs.
02 April 2024
I feel very disappointed with care at Osborne Lodge Rest Home, specifically end of life preparation, support and assistance in the final days of life. I regret my aunt being at Osborne Lodge for this reason alone. She did not wish to receive medical attention at end of life, which is fair enough,
but she was basically left to die alone without companionship. This is very different to the end of life care I have witnessed elsewhere. This is where Osborne Lodge needs to improve and treat residents with dignity in dying.
09 January 2024
All the staff were respectful and kind. They worked hard to keep Mum clean, comfortable and well-fed. Really pleased with all the services provided.
08 January 2024
Everything was good and the staff very pleasant. Dirty table (sides) and care not taken of plants.
19 December 2023
We placed Mum at Osbourne Lodge as her Vascular Dementia has made it unsafe for her to be on her own. The management team and staff have all been very friendly and helpful in getting Mum to settle into her new surroundings. The atmosphere is bright and friendly compared to many other care homes
which is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.
14 July 2023
My mum had to move into a care home after a stay in the hospital when it became clear she would no longer be able to cope in her own home. The manager of Osborne Lodge made me feel confident that the home would be ideal for her, and he worked tirelessly to ensure a smooth transition. His enthusiasm
and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osbourne Lodge.
26 August 2022
I am highly satisfied that my mother is being well looked after. When my family visit we always come away with the reassurance that she is in the best possible place and being cared for in a really professional way. We are delighted with the high quality of care and accommodation.
11 May 2022
The manager and his team have looked after my mother for the last year. They have become like family, very caring, friendly and considerate of both my mum and my needs, especially during a very difficult time for Covid. They cannot be faulted. His enthusiasm as manager is infectious, and all the
team are ready with a smile and do everything they can to help. My mother has been in three care homes for short visits previously, none compare to this lovely friendly family home.
02 June 2021
My initial experience is the care for my father has been very supportive, caring and thoughtful. He is a new resident who has been treated with great consideration and sensitivity with what is an incredible change of scene, bearing in mind he was at his last residence for 56-years! Many thanks to
all.
02 June 2021
Very caring home. They have made my mother very welcome, and most importantly, safe. All of my dealings with them have been very professional and friendly.
01 December 2020
I cannot thank Osborne Lodge enough for helping me to get my elderly mum out of hospital following a fall she had at our home on the 8th October 2020, and subsequently caring for her every need since. She fractured her kneecap and dislocated her hip resulting in two operations leaving her immobile
and in need of 24-hour care and rehabilitation mobilisation. The managers liaised with the hospital team and coordinated her discharge within two days. Since then they have organised absolutely everything including outpatient visits (with a carer going with her as I’m not allowed due to Lockdown) every fortnight to see her surgeon, working with the community occupational therapists ensuring Mum is safe and progressing according to plan; they have literally organised, arranged and done everything for her (and me). The care and attention to detail is faultless, from personal care to her dietary needs. This experience has completely opened my eyes, Mum and I are so grateful.