Osborne Lodge Rest Home

30 Osborne Road, New Milton BH25 6AD
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8.3 27 Reviews
  • Osborne Lodge Rest Home, New Milton
Osborne Lodge is an AWARD-WINNING, family run care home, nestled in the heart of New Milton and within walking distance of the town centre, GP surgeries and community centre. The appeal of this area is easy to understand, with easy access to the New Forest and idyllic surroundings.

Osborne Lodge holds an exceptional record of recognition in the sector having won multiple awards:

2025 - Nomination for Care Home of The Year @ The Hampshire Care Awards (awaiting result)
2025 - Winner of the 'Innovation in Best Nutrition & Hydration Support' Award @ the Dorset Care Awards
2024 - Winner of the 'Infection Prevention & Control Award' at the National Nursing Times Awards

The Home prides itself on an excellent staff team, who fully understand that the only way to deliver the highest standards of care is through exceeding expectations in all areas.

Personal choice, individual freedom and comprehensive care are the foundations of their philosophy, which is reflected in the home's calm, welcoming and friendly atmosphere. The home encourages prospective clients to visit at any time, even if they are not ready to take the next step of moving to a care home.

Please visit their website for more details.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • RESPITE Self-Funded Residential Care: £1000 – £1500

These prices are only a guideline, please contact Osborne Lodge Rest Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tom Rutecki (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (2)

Parking

  • On site parking

Osborne Lodge Rest Home Reviews (27)

8.3

Osborne Lodge Rest Home has a Review Score of 8.3 (8.318) out of 10, based on 6 reviews in the last 2 years.
Over all time Osborne Lodge Rest Home has 27 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Osborne Lodge Rest Home
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Review from L H (Daughter-in-law of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Osborne Lodge for 7 months and during that time she has been treated with kindness and consideration. She loves her room and enjoys the meals very much.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write a review and have such high praise for our home, I will pass this on to all the carers, it really is appreciated and we are so happy that your mother- in-law has been treated with kindness and consideration. We do note the lower score for activities and our excellent lead activities co Ordinator is on maternity leave currently and we have two new staff on activities who are working hard to meet the expectations, we are doing all we can to ensure a better activities package for our residents.

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Review from Pamela W (Daughter of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well managed care home. The carers are very friendly and attentive to residents needs.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write a review for Osborne Lodge, we really do appreciate it. Also, thank you for giving such a positive review, our staff team work really hard to ensure all residents feel welcome, safe and at home.

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Review from E F (Relative of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I feel very disappointed with care at Osborne Lodge Rest Home, specifically end of life preparation, support and assistance in the final days of life. I regret my aunt being at Osborne Lodge for this reason alone. She did not wish to receive medical attention at end of life, which is fair enough, but
she was basically left to die alone without companionship. This is very different to the end of life care I have witnessed elsewhere. This is where Osborne Lodge needs to improve and treat residents with dignity in dying.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

We were so sorry to read how you feel around the care of your aunt at the end of her life. We are reaching out to you personally to discuss this, however, we would like to address what you have written as we do feel that our end of life care is not as described. Your aunt was seen by her GP, the frailty team, nurse and had an end of life care plan in place as well as anticipatory medication, if needed. As a family you were kept updated regularly and visited regularly, indeed family were with her until late in the evening just before she passed away. No treatment was withdrawn, food and fluid and care were offered and given regularly up until the end. You visited your aunt after receiving the call and personally thanked and hugged staff for their care and support. We feel we did appropriately care for your aunt at the end of her life, as her wishes depicted, she died peacefully in her home, with family visiting and staff supporting her throughout, with her pain controlled.

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Review from D D (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were respectful and kind. They worked hard to keep Mum clean, comfortable and well-fed. Really pleased with all the services provided.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write a review, it means a lot. Thank you also for giving such a glowing review, we are so happy you are pleased with our care of Mum. It has been a pleasure to welcome her into our home.
I will be sure to pass this on to all staff.
Thank you once again.
All the staff.

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Review from Jean S (Niece of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything was good and the staff very pleasant. Dirty table (sides) and care not taken of plants.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Dear Jean,
Thank you for taking the time to post a review of our care home, we are very happy to hear you and your aunt are happy with everything, especially the staff, this is so important.
We were disappointed to learn that you found a table was not cleaned to the expected standard. We have a great domestic team who work very hard to keep the home clean at all times, but obviously, this was missed and we apologise for that. We will endeavour to not let this happen again.

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Review from Mark A (Son of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We placed Mum at Osbourne Lodge as her Vascular Dementia has made it unsafe for her to be on her own. The management team and staff have all been very friendly and helpful in getting Mum to settle into her new surroundings. The atmosphere is bright and friendly compared to many other care homes which
is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to complete such a wonderful review. I will share this with the team, it certainly is a boost to us all. It is a pleasure to look after Mum and we are very happy she has settled and you and your family are reassured at what can be such a difficult time, we will continue to put 100% effort into maintaining a great home.

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Review from Nigel R (Son of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's health was fading to remain at home alone. We moved her into Osborne Lodge for her safety and care. This is the best decision we could have made. Mum has settled in really well, making new friends. The manager and staff are always so welcoming and make time to talk and update us regarding
Mum. Mum really enjoys the activities and the trips out in the minibus. She also enjoys the meals, trying food that she would not have eaten at home, on her own! I would like to say a big thank you to all the staff at Osborne Lodge on behalf of Mum and all the family.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write such a lovely review, it really does mean the world to the team. I have shared your lovely review with them.
We are so happy Mum has settled so well and enjoying all of the activities and delicious food. She is an absolute pleasure to care for.

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Review from S D (Daughter of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had to move into a care home after a stay in the hospital when it became clear she would no longer be able to cope in her own home. The manager of Osborne Lodge made me feel confident that the home would be ideal for her, and he worked tirelessly to ensure a smooth transition. His enthusiasm
and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osbourne Lodge.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write a review and for such a great review of our services. It is very much appreciated, and we are so glad Mum has settled so well; she is a pleasure to look after.
Kind Regards.

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Review from David S (Son of Resident) published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am highly satisfied that my mother is being well looked after. When my family visit we always come away with the reassurance that she is in the best possible place and being cared for in a really professional way. We are delighted with the high quality of care and accommodation.
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Review from Diane V (Daughter of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff provided as much information as possible and answered all questions at initial visit. Since Mum became a resident nothing has been too much trouble. The family have been kept updated on any issues. There is always a staff member to speak to on the phone or in person with good knowledge of Mum.
The whole family is extremely happy with the excellent care and attention provided.
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Review from Diane B (Daughter of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and his team have looked after my mother for the last year. They have become like family, very caring, friendly and considerate of both my mum and my needs, especially during a very difficult time for Covid. They cannot be faulted. His enthusiasm as manager is infectious, and all the team
are ready with a smile and do everything they can to help. My mother has been in three care homes for short visits previously, none compare to this lovely friendly family home.
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Review from Robert W (Son of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My initial experience is the care for my father has been very supportive, caring and thoughtful. He is a new resident who has been treated with great consideration and sensitivity with what is an incredible change of scene, bearing in mind he was at his last residence for 56-years! Many thanks to all.
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Review from Richard L (Son of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring home. They have made my mother very welcome, and most importantly, safe. All of my dealings with them have been very professional and friendly.
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Review from Kay H (Daughter of Resident) published on 1 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Osborne Lodge enough for helping me to get my elderly mum out of hospital following a fall she had at our home on the 8th October 2020, and subsequently caring for her every need since. She fractured her kneecap and dislocated her hip resulting in two operations leaving her immobile and
in need of 24-hour care and rehabilitation mobilisation. The managers liaised with the hospital team and coordinated her discharge within two days. Since then they have organised absolutely everything including outpatient visits (with a carer going with her as I’m not allowed due to Lockdown) every fortnight to see her surgeon, working with the community occupational therapists ensuring Mum is safe and progressing according to plan; they have literally organised, arranged and done everything for her (and me). The care and attention to detail is faultless, from personal care to her dietary needs. This experience has completely opened my eyes, Mum and I are so grateful.
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Review from S G (Son of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff at Osborne Lodge to be communicative, polite and reasonably attentive. The home is clean and today, and as far as I can tell, is managed well. From what I have seen, food quality is good and is routinely served on time. The position of Osborne Lodge is very good being a very short
distance from the shopping centre, and there is street parking directly outside where I have never failed to park. The cost of being a resident is very fair by comparison to other care homes that claim 5* treatment but may not achieve it.
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Review from J G (Son of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was very poorly when she came out of hospital and the home gave her extraordinary care. Wonderful care by a dedicated team.
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Review from Lesley S (Daughter of Resident) published on 20 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The welcome and friendliness of all the staff members that I met immediately put me and my mum at ease at a very difficult time for both of us.
Her room was very clean and comfortable and beautifully decorated in pale grey and lemon, with patio doors onto a courtyard garden. Mum had her own little
area with a bistro table and chairs and spent a lot of her time chatting in the garden.
She has early onset dementia and was quite anxious and tearful for a day or so but soon settled in and joined in various activities on offer. In the main lounge area, she was joining in with indoor croquet, chatting to several other ladies and cuddling the tiny resident puppy! Osborne Lodge has a lovely atmosphere and nothing was too much trouble for the staff.
The standard of care and cleanliness was excellent and mum said the food was very good indeed. I was very happy to entrust the care of my mum to Osborne Lodge and would highly recommend it.
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Review from R W (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to Osborne Lodge Rest Home for one week whilst we were on holiday. She was well looked after, had a lovely room upstairs in the new wing, she didn't join in with any activities but would have if stayed longer. We took her there as my mother-in-law lives there as well and is happy. My
mother was impressed with the standards of the place, so maybe in the future could be a permanent thing for her.
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Review from D W (Son of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Osborne Lodge March 2018 for a 2-week "holiday" within the 2 weeks she decided to stay. It took her 2-3 months to settle properly, she is happy there and only a 5-minute drive from us. She gets on well with all the staff. She doesn't always join in with activities she has a lovely
room on the ground floor with a nice outlook, seeing people come and go.
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Review from Mark R (Son of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With all the bad media regarding care homes, I was nervous about my mother moving into one. I can honestly say my mind is at peace now as I have found the perfect home for her at Osbourne Lodge. Being a small home, it feels very warm and friendly. She loves all the home-cooked food and I enjoy their
fresh cakes when I visit her. The staff treat her with dignity and respect and are a cheerful bunch.
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Current Review Score: 8.3 (8.318)

Overview of Review Score

The Review Score of 8.3 (8.318) out of 10 for Osborne Lodge Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.083 for Osborne Lodge Rest Home is calculated as follows: ( (33 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 72 Ratings = 4.083
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.235 Points relating to the number of positive Reviews for Osborne Lodge Rest Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 5 Positive Reviews ÷ 6.8 = 0.735
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Lisa

Lisa Shorey

Job Title: Deputy Manager Joined: 2006

My name is Lisa, and I have worked at Osborne Lodge for the past 17 years. I started as a cleaner and enjoyed working in the home so much that I began to train and progress to become a carer, then a senior carer, head of care and then to deputy manager, making care my career.


I have loved every moment of my career, especially interacting with the residents and ensuring they are safe, happy and content. With every story and life history of our residents, I became more passionate and wanted to give the residents the best that I could. Passing on knowledge to new staff is another passion. Every day, I learn more than I thought possible.


My nan was my inspiration for my choice of career. She was a fantastic lady who taught me how to respect others, and I believe she is the reason for my caring nature. My nan passed on some lovely quotes, and this one always stuck in my mind: "enjoy the little things in life, for one day you may look back and realise they were the biggest" This is how I feel about care, even the smallest thing you can do for someone is the biggest thing for them.


I enjoy attending every training session and am working my way through level 5 in care management.


Outside work, I enjoy beach walks, spending time with my friends, good food and going to the gym.

Frequently Asked Questions about Osborne Lodge Rest Home

What types of Care is Osborne Lodge Rest Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Osborne Lodge Rest Home have?

There are 30 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Osborne Lodge Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Osborne Lodge Rest Home to the centre of New Milton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Osborne Lodge Rest Home to verify any information. View our terms and conditions. Osborne Lodge Rest Home has an Enhanced Service - more info.