What types of Care is Osborne Lodge Rest Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Osborne Lodge Rest Home have?

There are 30 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Osborne Lodge Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Osborne Lodge Rest Home to the centre of New Milton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Osborne Lodge Rest Home, 30 Osborne Road, New Milton, Hampshire BH25 6AD

Review from R W (Son of Resident) published on 12 March 2026 Submitted via Postal Card • Report

Overall Experience

I have been visiting Osborne Lodge Rest Home for about 8 years. Firstly with my motehr in law living there and because she was so well looked after, when the time came for my own mother, there wa sonly one place she would end up going to. She's been in Osborne Lodge since June 2020. She does have dementia

and is bedbound, but is very well cared for. My mother in law died there 2022, she was 100 and 52 days old. My mother will be 100 in September this year.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review. We are honored to be able to care for and support your Mother in Law and now your Mother, there is no greater reference than placing your own Mum with us following us caring for your Mother in law. It is a pleasure to care for Mum and we are so pleased you feel she is well looked after and cared for.

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Review from Diane V (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card • Report

Overall Experience

All staff at Osborne Lodge Rest Home are very professional, with obvious care & concern for the residents. The family is always advised of any changes in my mums condition & generally the family are involved in any of the homes activities. Staff are always busy but make time to address any concerns

or question from family or resident. We are extremely happy with Mum's care.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for your lovely review, it is very much appreciated. Everyone works very hard to ensure that every resident and their nearest and dearest feel safe, secure and happy. We are happy to hear you feel so involved in the every day life of Osborne Lodge, this is part of the reason Mum and other residents feel so settled here, we are just part of the extended family, your love and care and input does not stop as they move into a care home, we work together to give the best possible care.

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Review from N R (Son of Resident) published on 11 March 2026 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Osborne Lodge Rest Home for almost three years now. The service and level of care since the initial enquiry up until now has been excellent. Every one from the manager, the carers, chef and cleaners always make you feel welcome and have time for you as a visitor, whilst

delivering first class care to the residents. The home operate an open door policy, they have nothing to die, you are always made welcome. It is down to that level of care that Mum is happy and still with us, thank you Osborne Lodge and all the staff.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review and what a wonderful review it is! thank you so much for your kind words, we will share these with the staff, it is so important that they hear it. they work incredibly hard to ensure everyone gets the best possible care and feel at home, that goes for residents and their families.

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Review from Erica Y (Daughter of Resident) published on 27 February 2026 Submitted via Website • Report

Overall Experience

My mum has been a resident of Osborne Lodge since April 2025 and is so happy there.The staff go above and beyond to care for her. Everyone of the staff are very friendly and helpful and are always available to chat if we have any concerns with mums health.The care home have a yearly summer party and

Christmas party for residents and everyone is welcome to attend. It is amazing! So much fun.The staff make sure everyone is having a good time and want for nothing.Food is fantastic and they always have a singer which everyone enjoys.Mum absolutely loves living at Osborne Lodge, she was always very independent and had her doubts about going into a care home after visiting residents in the past so this was a big step giving up her home.From day one we were made to feel so welcome.The staff made sure mums room was perfect even down to her favourite chair from home.We cannot thankyou enough for all the love and care you provide

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review and such a wonderful one at that! it really is appreciated and I will share it with all the staff. We love having Mum here and it is a pleasure to care for her and she adds to the fun every day! We are so happy she has settled and her fear of a care home has been alleviated and that you as a family are reassured by this. It means the world to us. Thank you once again.

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Review from Andy Y (Son-in-law of Resident) published on 27 February 2026 Submitted via Website • Report

Overall Experience

I must commend ALL the staff at Osborne Lodge for their kindness, empathy and constant care and attention towards my mother-in-law (mum). Everybody has made her feel welcome and part of the family...a true home from home.
The relief and confidence we have is all down to those wonderful care practitioners

and support staff who have mum's well being and care at the centre of all they do.
They also look after us, her family!! Organising events like Christmas Carols, Summer Events, WW2 Remembrance...in fact any excuse to put on a spread and entertainment for mum and her extended family and friends. We have asked them to put on a New Years Eve party :)
Words cannot express our thanks and appreciation for all those who care and support mum at this wonderful place!

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeWow! thank you so much for your wonderful review, it is truly appreciated. The staff work so hard to ensure the residents and their families are supported and cared for and a home from home is exactly what we hope to achieve. It is an absolute pleasure having Mum with us and caring for her. We will let all the staff know it is so important for them to hear this.
We will certainly look into the New Years Eve party suggestion :)

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Review from Luke S (Son of Resident) published on 23 February 2026 Submitted via Website • Report

Overall Experience

My mother has been cared for by the staff at Osbourne Lodge for a year now. They look after her so well. She was resistant to move to a care home but had to due to her not being able to be looked after at home. She loves it and is so much healthier. She participates in the group activities and the home

throws great summer and Christmas parties for residents and families. The staff are lovely and caring. The place has a very homely feel.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review, it really does mean a lot to us. We are so pleased that Mum has settled so well, she is a pleasure to care for. We are also happy that you mentioned the homely feel, we strive very hard to make it a home from home. I will pass onto the staff your kind words.
Thank you once again.

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Review from S H (Friend of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

My concern is after the residents have had lunch, as staff need their break, it leaves only one member of staff is on duty downstairs and one upstairs. I feel should a serious incident happen at this time there is not enough staff to help. Also my friend is close to being blind, and leaving her dinner

on her table which she cannot see, it is left to get cold. I have made to see that this is to be rectified.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you for taking the time to leave a review, positive and negative reviews are much appreciated as it enables us to consistently improve our service. Please let me reassure you around the lunch breaks, we have 6 staff on and 3 go for lunch at a time leaving 3 on the floor and the 3 left on the floor are supported by the head of care, deputy and manager. No staff leave the building at lunch so if an emergency situation occurred they would be there to attend and take their break after any incident. It is always a balance but one we feel we do achieve. We are sorry we did not get the meal service right immediately but hope we have now addressed these issues. Our door is always open if you wish to speak to us in regards to any other issues. Thank you.

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Review from L M (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

From the moment Mum arrived, the staff have all been so patient and respectful, which has helped her to settle in well. The time and care they have given to meet Mums needs has confirmed that Mum is in the right place.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to complete this review and for your very kind words. It is a pleasure looking after Mum and thank you for entrusting us with her care. We will share your kind words with all staff, as this feed back is so important.

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Review from L H (Daughter-in-law of Resident) published on 2 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been in Osborne Lodge for 7 months and during that time she has been treated with kindness and consideration. She loves her room and enjoys the meals very much.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review and have such high praise for our home, I will pass this on to all the carers, it really is appreciated and we are so happy that your mother- in-law has been treated with kindness and consideration. We do note the lower score for activities and our excellent lead activities co Ordinator is on maternity leave currently and we have two new staff on activities who are working hard to meet the expectations, we are doing all we can to ensure a better activities package for our residents.

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Review from Pamela W (Daughter of Resident) published on 13 March 2025 Submitted via Postal Card • Report

Overall Experience

Well managed care home. The carers are very friendly and attentive to residents needs.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review for Osborne Lodge, we really do appreciate it. Also, thank you for giving such a positive review, our staff team work really hard to ensure all residents feel welcome, safe and at home.

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Review from E F (Relative of Resident) published on 2 April 2024 Submitted via Postal Card • Report

Overall Experience

I feel very disappointed with care at Osborne Lodge Rest Home, specifically end of life preparation, support and assistance in the final days of life. I regret my aunt being at Osborne Lodge for this reason alone. She did not wish to receive medical attention at end of life, which is fair enough, but

she was basically left to die alone without companionship. This is very different to the end of life care I have witnessed elsewhere. This is where Osborne Lodge needs to improve and treat residents with dignity in dying.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeWe were so sorry to read how you feel around the care of your aunt at the end of her life. We are reaching out to you personally to discuss this, however, we would like to address what you have written as we do feel that our end of life care is not as described. Your aunt was seen by her GP, the frailty team, nurse and had an end of life care plan in place as well as anticipatory medication, if needed. As a family you were kept updated regularly and visited regularly, indeed family were with her until late in the evening just before she passed away. No treatment was withdrawn, food and fluid and care were offered and given regularly up until the end. You visited your aunt after receiving the call and personally thanked and hugged staff for their care and support. We feel we did appropriately care for your aunt at the end of her life, as her wishes depicted, she died peacefully in her home, with family visiting and staff supporting her throughout, with her pain controlled.

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Review from D D (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report

Overall Experience

All the staff were respectful and kind. They worked hard to keep Mum clean, comfortable and well-fed. Really pleased with all the services provided.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review, it means a lot. Thank you also for giving such a glowing review, we are so happy you are pleased with our care of Mum. It has been a pleasure to welcome her into our home.
I will be sure to pass this on to all staff.
Thank you once again.
All the staff.

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Review from Jean S (Niece of Resident) published on 8 January 2024 Submitted via Postal Card • Report

Overall Experience

Everything was good and the staff very pleasant. Dirty table (sides) and care not taken of plants.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeDear Jean,
Thank you for taking the time to post a review of our care home, we are very happy to hear you and your aunt are happy with everything, especially the staff, this is so important.
We were disappointed to learn that you found a table was not cleaned to the expected standard. We have a great domestic team who work very hard to keep the home clean at all times, but obviously, this was missed and we apologise for that. We will endeavour to not let this happen again.

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Review from Mark A (Son of Resident) published on 19 December 2023 Submitted via Website • Report

Overall Experience

We placed Mum at Osbourne Lodge as her Vascular Dementia has made it unsafe for her to be on her own. The management team and staff have all been very friendly and helpful in getting Mum to settle into her new surroundings. The atmosphere is bright and friendly compared to many other care homes which

is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to complete such a wonderful review. I will share this with the team, it certainly is a boost to us all. It is a pleasure to look after Mum and we are very happy she has settled and you and your family are reassured at what can be such a difficult time, we will continue to put 100% effort into maintaining a great home.

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Review from S D (Daughter of Resident) published on 14 July 2023 Submitted via Postal Card • Report

Overall Experience

My mum had to move into a care home after a stay in the hospital when it became clear she would no longer be able to cope in her own home. The manager of Osborne Lodge made me feel confident that the home would be ideal for her, and he worked tirelessly to ensure a smooth transition. His enthusiasm

and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osbourne Lodge.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review and for such a great review of our services. It is very much appreciated, and we are so glad Mum has settled so well; she is a pleasure to look after.
Kind Regards.

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Review from David S (Son of Resident) published on 26 August 2022 Submitted via Postal Card • Report

Overall Experience

I am highly satisfied that my mother is being well looked after. When my family visit we always come away with the reassurance that she is in the best possible place and being cared for in a really professional way. We are delighted with the high quality of care and accommodation.

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Review from Diane B (Daughter of Resident) published on 11 May 2022 Submitted via Postal Card • Report

Overall Experience

The manager and his team have looked after my mother for the last year. They have become like family, very caring, friendly and considerate of both my mum and my needs, especially during a very difficult time for Covid. They cannot be faulted. His enthusiasm as manager is infectious, and all the team

are ready with a smile and do everything they can to help. My mother has been in three care homes for short visits previously, none compare to this lovely friendly family home.

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Review from Robert W (Son of Resident) published on 2 June 2021 Submitted via Postal Card • Report

Overall Experience

My initial experience is the care for my father has been very supportive, caring and thoughtful. He is a new resident who has been treated with great consideration and sensitivity with what is an incredible change of scene, bearing in mind he was at his last residence for 56-years! Many thanks to all.

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Review from Richard L (Son of Resident) published on 2 June 2021 Submitted via Postal Card • Report

Overall Experience

Very caring home. They have made my mother very welcome, and most importantly, safe. All of my dealings with them have been very professional and friendly.

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Review from Kay H (Daughter of Resident) published on 1 December 2020 Submitted via Website • Report

Overall Experience

I cannot thank Osborne Lodge enough for helping me to get my elderly mum out of hospital following a fall she had at our home on the 8th October 2020, and subsequently caring for her every need since. She fractured her kneecap and dislocated her hip resulting in two operations leaving her immobile and

in need of 24-hour care and rehabilitation mobilisation. The managers liaised with the hospital team and coordinated her discharge within two days. Since then they have organised absolutely everything including outpatient visits (with a carer going with her as I’m not allowed due to Lockdown) every fortnight to see her surgeon, working with the community occupational therapists ensuring Mum is safe and progressing according to plan; they have literally organised, arranged and done everything for her (and me). The care and attention to detail is faultless, from personal care to her dietary needs. This experience has completely opened my eyes, Mum and I are so grateful.