Osborne Lodge Rest Home, New Milton, Hampshire
Osborne Lodge Rest Home, New Milton, Hampshire
Osborne Lodge Rest Home, New Milton, Hampshire

Osborne Lodge is a well established, family run care home, situated close to New Milton and within walking distance of the town centre, GP surgeries and community centre. The appeal of this area is easy to
understand, with easy access to the New Forest and idyllic surroundings.

The Home prides itself on an excellent staff team, who fully understand that the only way to deliver the highest standards of care is through exceeding expectations in all areas.

Personal choice, individual freedom and comprehensive care are the foundations of their philosophy, which is reflected in the homes’ calm, welcoming and friendly atmosphere. The home encourages prospective clients to visit at any time, even if they are not ready to take the next step of moving to a care home.

Please visit their website for more details.

Group: Vauxian Hotels Ltd

Person in charge: Beverley Harris (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 22

Shared Rooms: 1

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £750 – £950 (These prices are only a guideline, please contact Osborne Lodge Rest Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

On site parking

Latest Care Quality Commission* Report on Osborne Lodge Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 04 Jan 2018

Single occupancy en-suite bathroom

Reviews

9.5 Osborne Lodge Rest Home has a Review Score of 9.5 (9.489)

The Review Score of 9.5 (maximum of 10) for Osborne Lodge Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Osborne Lodge Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.906 for Osborne Lodge Rest Home is calculated as follows: ( (87 Excellents x 5) + (9 Goods x 4) ) ÷ 96 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.583 Points relating to the number of positive Reviews for Osborne Lodge Rest Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4.8 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Osborne Lodge Rest Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Osborne Lodge Rest Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

With all the bad media regarding care homes, I was nervous about my mother moving into one. I can honestly say my mind is at peace now as I have found the perfect home for her at Osbourne Lodge. Being a small home, it feels very warm and friendly. She loves all the home-cooked food and I enjoy their fresh cakes when I visit her. The staff treat her with dignity and respect and are a cheerful bunch.

How likely would you be to recommend Osborne Lodge Rest Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother went in for daycare and is now a resident. She was initially reluctant to go in but now she loves it because she says the staff are all lovely and she has fun, they make her laugh. She likes the company. She is even eating better!

How likely would you be to recommend Osborne Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I looked after my mother but due to travelling a great deal she needed to settle her into a caring and comfortable home.
She loves it at Osborne Lodge and seems to have gained a new lease of life. Her room is extremely comfortable, the food excellent, and the staff caring and friendly. I would recommend it to anyone.

How likely would you be to recommend Osborne Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my parents came to live at Osborne Lodge in June 2016 as a result of my father having dementia. My mother needs very little help as she is mobile enough to do her own personal care, but does need help in and out of a bath.
My father needed twenty-four-hour supervision which he received at Osborne Lodge 100%. He was sometimes difficult to deal with but the staff handled it well.
Sadly, he suffered a stroke which was to end his life of ninety-seven years. He was discharged from hospital back into Osborne Lodge's care. He was then given end of life palliative care where nature took its course.
This care was excellent and I will never be able to thank them enough.

How likely would you be to recommend Osborne Lodge Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had a fall so I came to Osborne Lodge. It suits me down to the ground. The staff are great and I get on with them very well.

How likely would you be to recommend Osborne Lodge Rest Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Osborne Lodge has been an absolute find we needed somewhere near home and somewhere we would be welcomed for a place for my husband. He needs day care to stimulate him all of which he gets with the activities and days out they provide. In the future as he has settled in so well, extra days and overnight will be booked for respite for me. What a find clean, homely, superb staff always happy.

How likely would you be to recommend Osborne Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came to Osborne Lodge as an emergency in May 2015 and have been cared for and entertained very well ever since. I hope I may remain here.

How likely would you be to recommend Osborne Lodge Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We bought my mother to Osborne Lodge on April 1st after a four hour ambulance journey from Stoke-on-Trent. We were given a great welcome. Mum took a while to settle in but she was treated with great care and friendliness as was I. I visit mum regularly and am always amazed at the patience and jolly attitude of the staff. Nothing is too much trouble and the level of care is excellent. Osborne Lodge is more like a five star hotel than a care home. Mum has a wonderful place to spend to the rest of her life.

How likely would you be to recommend Osborne Lodge Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Osborne Lodge Rest Home

Job Vacancies

Staff Profiles

Lisa

Lisa Beauchamp

Job Title: carer

Joined: 2006

Description:

Lisa is Head of Care responsible for our clients daily care needs
encouraging Independence , dignity and respect while taking into account the clients preferences and choice

Joanne

Joanne Parker

Job Title: Cook

Joined: 2007

Description:

Joanne is responsible for the freshly cooked meals prepared daily special diets are catered for

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Osborne Lodge Rest Home