






Osborne Lodge is an AWARD-WINNING, family run care home, nestled in the heart of New Milton and within walking distance of the town centre, GP surgeries and community centre. The appeal of this area is easy to understand, with easy access to the New Forest and idyllic surroundings.
Osborne Lodge holds an exceptional record of recognition in the sector having won multiple awards:
2025 - Nomination for Care Home of The Year...
Care Provided by Osborne Lodge Rest Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Osborne Lodge Rest Home for full pricing details and T&Cs.
Contact Osborne Lodge Rest Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Vauxian Hotels Ltd
- Private Owned
Person in charge
- Tom Rutecki(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (2)
Parking
- On site parking
Osborne Lodge Rest Home Reviews (34)
Osborne Lodge Rest Home has a Review Score of 9.3 (9.303) out of 10, based on 11 reviews in the last 2 years.
Over all time Osborne Lodge Rest Home has 34 reviews.
I cannot thank Osborne Lodge enough for helping me to get my elderly mum out of hospital following a fall she had at our home on the 8th October 2020, and subsequently caring for her every need since. She fractured her kneecap and dislocated her hip resulting in two operations leaving her immobile and in need of 24-hour care and rehabilitation mobilisation. The managers liaised with the hospital team and coordinated her discharge within two days. Since then they have organised absolutely everything including outpatient visits (with a carer going with her as I’m not allowed due to Lockdown) every fortnight to see her surgeon, working with the community occupational therapists ensuring Mum is safe and progressing according to plan; they have literally organised, arranged and done everything for her (and me). The care and attention to detail is faultless, from personal care to her dietary needs. This experience has completely opened my eyes, Mum and I are so grateful.
I have found the staff at Osborne Lodge to be communicative, polite and reasonably attentive. The home is clean and today, and as far as I can tell, is managed well. From what I have seen, food quality is good and is routinely served on time. The position of Osborne Lodge is very good being a very short distance from the shopping centre, and there is street parking directly outside where I have never failed to park. The cost of being a resident is very fair by comparison to other care homes that claim 5* treatment but may not achieve it.
Mum was very poorly when she came out of hospital and the home gave her extraordinary care. Wonderful care by a dedicated team.
Her room was very clean and comfortable and beautifully decorated in pale grey and lemon, with patio doors onto a courtyard garden. Mum had her own little area with a bistro table and chairs and spent a lot of her time chatting in the garden.
She has early onset dementia and was quite anxious and tearful for a day or so but soon settled in and joined in various activities on offer. In the main lounge area, she was joining in with indoor croquet, chatting to several other ladies and cuddling the tiny resident puppy! Osborne Lodge has a lovely atmosphere and nothing was too much trouble for the staff.
The standard of care and cleanliness was excellent and mum said the food was very good indeed. I was very happy to entrust the care of my mum to Osborne Lodge and would highly recommend it.
My mother went to Osborne Lodge Rest Home for one week whilst we were on holiday. She was well looked after, had a lovely room upstairs in the new wing, she didn't join in with any activities but would have if stayed longer. We took her there as my mother-in-law lives there as well and is happy. My mother was impressed with the standards of the place, so maybe in the future could be a permanent thing for her.
My mother went into Osborne Lodge March 2018 for a 2-week "holiday" within the 2 weeks she decided to stay. It took her 2-3 months to settle properly, she is happy there and only a 5-minute drive from us. She gets on well with all the staff. She doesn't always join in with activities she has a lovely room on the ground floor with a nice outlook, seeing people come and go.
With all the bad media regarding care homes, I was nervous about my mother moving into one. I can honestly say my mind is at peace now as I have found the perfect home for her at Osbourne Lodge. Being a small home, it feels very warm and friendly. She loves all the home-cooked food and I enjoy their fresh cakes when I visit her. The staff treat her with dignity and respect and are a cheerful bunch.
My grandmother went in for daycare and is now a resident. She was initially reluctant to go in but now she loves it because she says the staff are all lovely and she has fun, they make her laugh. She likes the company. She is even eating better!
She loves it at Osborne Lodge and seems to have gained a new lease of life. Her room is extremely comfortable, the food excellent, and the staff caring and friendly. I would recommend it to anyone.
My father needed twenty-four-hour supervision which he received at Osborne Lodge 100%. He was sometimes difficult to deal with but the staff handled it well.
Sadly, he suffered a stroke which was to end his life of ninety-seven years. He was discharged from hospital back into Osborne Lodge's care. He was then given end of life palliative care where nature took its course.
This care was excellent and I will never be able to thank them enough.
I had a fall so I came to Osborne Lodge. It suits me down to the ground. The staff are great and I get on with them very well.
Osborne Lodge has been an absolute find we needed somewhere near home and somewhere we would be welcomed for a place for my husband. He needs day care to stimulate him all of which he gets with the activities and days out they provide. In the future as he has settled in so well, extra days and overnight will be booked for respite for me. What a find clean, homely, superb staff always happy.
I came to Osborne Lodge as an emergency in May 2015 and have been cared for and entertained very well ever since. I hope I may remain here.
We bought my mother to Osborne Lodge on April 1st after a four hour ambulance journey from Stoke-on-Trent. We were given a great welcome. Mum took a while to settle in but she was treated with great care and friendliness as was I. I visit mum regularly and am always amazed at the patience and jolly attitude of the staff. Nothing is too much trouble and the level of care is excellent. Osborne Lodge is more like a five star hotel than a care home. Mum has a wonderful place to spend to the rest of her life.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 January 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Osborne Lodge Rest Home.
There are no upcoming events for Osborne Lodge Rest Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Osborne Lodge Rest Home.
Accreditations
There are no accreditations posted yet for Osborne Lodge Rest Home.
Meet the Team (1)

My name is Lisa, and I have worked at Osborne Lodge for the past 17 years. I started as a cleaner and enjoyed working in the home so much that I began to train and progress to become a carer, then a senior carer, head of care and then to deputy manager, making care my career.
I have loved every moment of my career, especially interacting with the residents and ensuring they are safe, happy and content. With every story and life history of our residents, I became more passionate and wanted to give the residents the best that I could. Passing on knowledge to new staff is another passion. Every day, I learn more than I thought possible.
My nan was my inspiration for my choice of career. She was a fantastic lady who taught me how to respect others, and I believe she is the reason for my caring nature. My nan passed on some lovely quotes, and this one always stuck in my mind: "enjoy the little things in life, for one day you may look back and realise they were the biggest" This is how I feel about care, even the smallest thing you can do for someone is the biggest thing for them.
I enjoy attending every training session and am working my way through level 5 in care management.
Outside work, I enjoy beach walks, spending time with my friends, good food and going to the gym.
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