Osborne Lodge Rest Home

30 Osborne Road, New Milton BH25 6AD
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8.3 27 Reviews
  • Osborne Lodge Rest Home, New Milton
Osborne Lodge is an AWARD-WINNING, family run care home, nestled in the heart of New Milton and within walking distance of the town centre, GP surgeries and community centre. The appeal of this area is easy to understand, with easy access to the New Forest and idyllic surroundings.

Osborne Lodge holds an exceptional record of recognition in the sector having won multiple awards:

2025 - Nomination for Care Home of The Year @ The Hampshire Care Awards (awaiting result)
2025 - Winner of the 'Innovation in Best Nutrition & Hydration Support' Award @ the Dorset Care Awards
2024 - Winner of the 'Infection Prevention & Control Award' at the National Nursing Times Awards

The Home prides itself on an excellent staff team, who fully understand that the only way to deliver the highest standards of care is through exceeding expectations in all areas.

Personal choice, individual freedom and comprehensive care are the foundations of their philosophy, which is reflected in the home's calm, welcoming and friendly atmosphere. The home encourages prospective clients to visit at any time, even if they are not ready to take the next step of moving to a care home.

Please visit their website for more details.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • RESPITE Self-Funded Residential Care: £1000 – £1500

These prices are only a guideline, please contact Osborne Lodge Rest Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tom Rutecki (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (2)

Parking

  • On site parking

Osborne Lodge Rest Home Reviews (27)

8.3

Osborne Lodge Rest Home has a Review Score of 8.3 (8.318) out of 10, based on 6 reviews in the last 2 years.
Over all time Osborne Lodge Rest Home has 27 reviews.

Overall Experience
  • 20
  • 6
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  • 1
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Date Published
  • 27
  • 1
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  • 6
  • 21
Reviewer Connection to Osborne Lodge Rest Home
  • 11
  • 9
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Total of 27, showing 21-27
Review from Natalie B (Granddaughter of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother went in for daycare and is now a resident. She was initially reluctant to go in but now she loves it because she says the staff are all lovely and she has fun, they make her laugh. She likes the company. She is even eating better!
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Review from Beata T (Daughter of Resident) published on 9 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked after my mother but due to travelling a great deal she needed to settle her into a caring and comfortable home.
She loves it at Osborne Lodge and seems to have gained a new lease of life. Her room is extremely comfortable, the food excellent, and the staff caring and friendly. I would recommend
it to anyone.
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Review from D G (Daughter of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents came to live at Osborne Lodge in June 2016 as a result of my father having dementia. My mother needs very little help as she is mobile enough to do her own personal care, but does need help in and out of a bath.
My father needed twenty-four-hour supervision which he received at Osborne
Lodge 100%. He was sometimes difficult to deal with but the staff handled it well.
Sadly, he suffered a stroke which was to end his life of ninety-seven years. He was discharged from hospital back into Osborne Lodge's care. He was then given end of life palliative care where nature took its course.
This care was excellent and I will never be able to thank them enough.
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Review from Dennis M (Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a fall so I came to Osborne Lodge. It suits me down to the ground. The staff are great and I get on with them very well.
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Review from S W (Wife of Resident) published on 14 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Osborne Lodge has been an absolute find we needed somewhere near home and somewhere we would be welcomed for a place for my husband. He needs day care to stimulate him all of which he gets with the activities and days out they provide. In the future as he has settled in so well, extra days and overnight
will be booked for respite for me. What a find clean, homely, superb staff always happy.
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Review from Elizabeth J (Resident) published on 30 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Osborne Lodge as an emergency in May 2015 and have been cared for and entertained very well ever since. I hope I may remain here.
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Review from Gillian H (Daughter of Resident) published on 27 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We bought my mother to Osborne Lodge on April 1st after a four hour ambulance journey from Stoke-on-Trent. We were given a great welcome. Mum took a while to settle in but she was treated with great care and friendliness as was I. I visit mum regularly and am always amazed at the patience and jolly
attitude of the staff. Nothing is too much trouble and the level of care is excellent. Osborne Lodge is more like a five star hotel than a care home. Mum has a wonderful place to spend to the rest of her life.
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Current Review Score: 8.3 (8.318)

Overview of Review Score

The Review Score of 8.3 (8.318) out of 10 for Osborne Lodge Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.083 for Osborne Lodge Rest Home is calculated as follows: ( (33 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 72 Ratings = 4.083
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.235 Points relating to the number of positive Reviews for Osborne Lodge Rest Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 5 Positive Reviews ÷ 6.8 = 0.735
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Lisa

Lisa Shorey

Job Title: Deputy Manager Joined: 2006

My name is Lisa, and I have worked at Osborne Lodge for the past 17 years. I started as a cleaner and enjoyed working in the home so much that I began to train and progress to become a carer, then a senior carer, head of care and then to deputy manager, making care my career.


I have loved every moment of my career, especially interacting with the residents and ensuring they are safe, happy and content. With every story and life history of our residents, I became more passionate and wanted to give the residents the best that I could. Passing on knowledge to new staff is another passion. Every day, I learn more than I thought possible.


My nan was my inspiration for my choice of career. She was a fantastic lady who taught me how to respect others, and I believe she is the reason for my caring nature. My nan passed on some lovely quotes, and this one always stuck in my mind: "enjoy the little things in life, for one day you may look back and realise they were the biggest" This is how I feel about care, even the smallest thing you can do for someone is the biggest thing for them.


I enjoy attending every training session and am working my way through level 5 in care management.


Outside work, I enjoy beach walks, spending time with my friends, good food and going to the gym.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Osborne Lodge Rest Home to verify any information. View our terms and conditions. Osborne Lodge Rest Home has an Enhanced Service - more info.