Osborne Lodge Rest Home

We placed Mum at Osbourne Lodge as her Vascular Dementia has made it unsafe for her to be on her own. The management team and staff have all been very friendly and helpful in getting Mum to settle into her new surroundings. The atmosphere is bright and friendly compared to many other care homes which is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.

My mum had to move into a care home after a stay in the hospital when it became clear she would no longer be able to cope in her own home. The manager of Osborne Lodge made me feel confident that the home would be ideal for her, and he worked tirelessly to ensure a smooth transition. His enthusiasm and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osbourne Lodge.

I am highly satisfied that my mother is being well looked after. When my family visit we always come away with the reassurance that she is in the best possible place and being cared for in a really professional way. We are delighted with the high quality of care and accommodation.

The manager and his team have looked after my mother for the last year. They have become like family, very caring, friendly and considerate of both my mum and my needs, especially during a very difficult time for Covid. They cannot be faulted. His enthusiasm as manager is infectious, and all the team are ready with a smile and do everything they can to help. My mother has been in three care homes for short visits previously, none compare to this lovely friendly family home.

My initial experience is the care for my father has been very supportive, caring and thoughtful. He is a new resident who has been treated with great consideration and sensitivity with what is an incredible change of scene, bearing in mind he was at his last residence for 56-years! Many thanks to all.

Very caring home. They have made my mother very welcome, and most importantly, safe. All of my dealings with them have been very professional and friendly.

I cannot thank Osborne Lodge enough for helping me to get my elderly mum out of hospital following a fall she had at our home on the 8th October 2020, and subsequently caring for her every need since. She fractured her kneecap and dislocated her hip resulting in two operations leaving her immobile and in need of 24-hour care and rehabilitation mobilisation. The managers liaised with the hospital team and coordinated her discharge within two days. Since then they have organised absolutely everything including outpatient visits (with a carer going with her as I’m not allowed due to Lockdown) every fortnight to see her surgeon, working with the community occupational therapists ensuring Mum is safe and progressing according to plan; they have literally organised, arranged and done everything for her (and me). The care and attention to detail is faultless, from personal care to her dietary needs. This experience has completely opened my eyes, Mum and I are so grateful.

I have found the staff at Osborne Lodge to be communicative, polite and reasonably attentive. The home is clean and today, and as far as I can tell, is managed well. From what I have seen, food quality is good and is routinely served on time. The position of Osborne Lodge is very good being a very short distance from the shopping centre, and there is street parking directly outside where I have never failed to park. The cost of being a resident is very fair by comparison to other care homes that claim 5* treatment but may not achieve it.

Mum was very poorly when she came out of hospital and the home gave her extraordinary care. Wonderful care by a dedicated team.

The standard of care and cleanliness was excellent and mum said the food was very good indeed. I was very happy to entrust the care of my mum to Osborne Lodge and would highly recommend it.

My mother went to Osborne Lodge Rest Home for one week whilst we were on holiday. She was well looked after, had a lovely room upstairs in the new wing, she didn't join in with any activities but would have if stayed longer. We took her there as my mother-in-law lives there as well and is happy. My mother was impressed with the standards of the place, so maybe in the future could be a permanent thing for her.

My mother went into Osborne Lodge March 2018 for a 2-week "holiday" within the 2 weeks she decided to stay. It took her 2-3 months to settle properly, she is happy there and only a 5-minute drive from us. She gets on well with all the staff. She doesn't always join in with activities she has a lovely room on the ground floor with a nice outlook, seeing people come and go.

With all the bad media regarding care homes, I was nervous about my mother moving into one. I can honestly say my mind is at peace now as I have found the perfect home for her at Osbourne Lodge. Being a small home, it feels very warm and friendly. She loves all the home-cooked food and I enjoy their fresh cakes when I visit her. The staff treat her with dignity and respect and are a cheerful bunch.

My grandmother went in for daycare and is now a resident. She was initially reluctant to go in but now she loves it because she says the staff are all lovely and she has fun, they make her laugh. She likes the company. She is even eating better!

She loves it at Osborne Lodge and seems to have gained a new lease of life. Her room is extremely comfortable, the food excellent, and the staff caring and friendly. I would recommend it to anyone.

This care was excellent and I will never be able to thank them enough.

I had a fall so I came to Osborne Lodge. It suits me down to the ground. The staff are great and I get on with them very well.

Osborne Lodge has been an absolute find we needed somewhere near home and somewhere we would be welcomed for a place for my husband. He needs day care to stimulate him all of which he gets with the activities and days out they provide. In the future as he has settled in so well, extra days and overnight will be booked for respite for me. What a find clean, homely, superb staff always happy.

I came to Osborne Lodge as an emergency in May 2015 and have been cared for and entertained very well ever since. I hope I may remain here.

We bought my mother to Osborne Lodge on April 1st after a four hour ambulance journey from Stoke-on-Trent. We were given a great welcome. Mum took a while to settle in but she was treated with great care and friendliness as was I. I visit mum regularly and am always amazed at the patience and jolly attitude of the staff. Nothing is too much trouble and the level of care is excellent. Osborne Lodge is more like a five star hotel than a care home. Mum has a wonderful place to spend to the rest of her life.