Care Homes Owned by Vauxian Hotels Ltd

on her table which she cannot see, it is left to get cold. I have made to see that this is to be rectified.

care is respectful and carried out with dignity .
A few " settling in " minor issues to begin ,although I expected that ,they were all resolved quickly.
My dad always has a smile on his face and likes his room, especially the fact he has a lovely view of the garden from his chair .
I always ask dad if he feels happy and feels relaxed at Adamscourt,he always replies positively, which takes away my worry and I know he is in safe hands .

her hearing aids when I visit which is important for communication and she has been in clothes that don't belong to her. It would be helpful if the menu board was updated daily as this is something I can encourage Mum to talk about. I am very happy with the overall care my mum is receiving.

each resident. Dad is clean, and comfortable and enjoys the home-cooked cuisine. They encourage him to be as independent as safety allows.
He is not able to participate in many activities but does enjoy music and the singers who visit the home. Recently he enjoyed a trip to a garden centre and New Forest in the minibus.
Thank you to all staff for taking such good care of my wonderful Dad.

are looked after. The staff are very good at keeping us informed if they have had to seek outside medical help for my Dad at any time and keep us updated. My Dad eats very well and loves his food: they try to accommodate his likes and dislikes with choices at meal times. The home runs fun activities for those that are able to join in and they have trips out in the minibus. Thank you for taking great care of my father. I know he is safe in your hands.

she was basically left to die alone without companionship. This is very different to the end of life care I have witnessed elsewhere. This is where Osborne Lodge needs to improve and treat residents with dignity in dying.

dementia it’s so important everything they do for him. He’s happy and has made some lovely friends and the staff have become his friends too and ours. I cannot recommend Adamscourt enough. The food is exceptional and there is so much going on every day he’s always excited to tell us all about where he’s been. We always feel Dad is safe and cared for which is so important to us.

is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.

work and application of care despite having to use full PPE and follow government Covid guidelines.
My aunt has been extremely happy at Adamscourt and likes the food.
Whenever the team at Adamscourt have had to seek medical assistance, they have done this immediately and kept me informed all the way through the process.
They understand my aunt's needs due to her dementia and her mobility has been maintained at a level well in excess of what was predicted a few years ago.
My aunt loves her room overlooking the lovely garden and all her visitors are welcomed.
Adamscourt is making my aunt's final years as comfortable as possible.

are faultless as well, the home is always quick to let me know of any incidents that invariably happen.
My mother's room is always spotlessly clean and this is reflected throughout the home There are varied activities available on a daily basis which I know my mother enjoys at the time.
I could not recommend highly enough Adamscourt to anyone thinking about having a relative as a resident there.

Mum. Mum really enjoys the activities and the trips out in the minibus. She also enjoys the meals, trying food that she would not have eaten at home, on her own! I would like to say a big thank you to all the staff at Osborne Lodge on behalf of Mum and all the family.

and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osbourne Lodge.