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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Vauxian Hotels Ltd
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Vauxian Hotels Ltd Locations (3)

 - Browse 3 Care Homes and Adult Day Care Centres owned by Vauxian Hotels Ltd
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Adamscourt
7 Talbot Avenue, Talbot Woods, Bournemouth BH3 7HP 
9.5 28 reviews
Adamscourt, Bournemouth, Dorset
"A small intimate, and homely care home where the resident counts as part of the family. Excellent care was given to my mother in her last…"   Read all 28 reviews
  • from £1,000 / week
  • 25 Rooms
Location Type Care Home

Adamscourt Care Home is an AWARD-WINNING family-run Dementia Care Home in the Bournemouth area and part of Vauxian Care Homes. This outstanding care home is set within beautiful, landscaped ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Osborne Lodge Rest Home
30 Osborne Road, New Milton BH25 6AD 
9.3 33 reviews
Osborne Lodge Rest Home, New Milton, Hampshire
"All staff at Osborne Lodge Rest Home are very professional, with obvious care & concern for the residents. The family is always advised of…"   Read all 33 reviews
  • from £1,200 / week
  • 34 Rooms
Location Type Care Home

Osborne Lodge is an AWARD-WINNING, family run care home, nestled in the heart of New Milton and within walking distance of the town centre, GP surgeries and community centre. The appeal of this area ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Vauxian Hotels Ltd Reviews (61)

9.4

Vauxian Hotels Ltd has a Group Review Score of 9.4 (9.409) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Vauxian Hotels Ltd must have a Review Score.

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Review of

Adamscourt

from Jenny H (Daughter of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A small intimate, and homely care home where the resident counts as part of the family. Excellent care was given to my mother in her last weeks of life, and Sue passed away with dignity, care and attention. Staff were attentive and helped my mum through a difficult time, making the transition peaceful
for her and also for me. I can thoroughly recommend this care home as going the 'extra mile' with a genuine personal touch. I will forever be grateful that I chose this home for my mum - RIP.
Reply from Beverly Harris, Area Manager at AdamscourtThank you so much for taking the time to write such a wonderful, moving review for our care home. We pride ourselves on offering the best care from day one of someone's stay with us to the the last, end of life care is so important to us and we are deeply honored to ensure each person has the right care at the right time , as they chose, especially at the end of their life.
Thank you once again.
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Review of

Adamscourt

from Sue C (Daughter of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parent moved into Adamscourt following a stay in hospital where he had stopped eating and drinking due to poor health and was quite ill when he moved in. The dedicated staff did their utmost to encourage my parent to eat and drink, with tempting food and even mocktails to encourage fluid intake.
Without fail the staff are always cheerful and friendly to my parent and to family members when we visit. Since being in the home, my parent has made a marvellous recovery, and is enjoying having people to talk to and takes an interest in what is going on around him.
There are several planned activities, to ensure the residents have plenty to occupy them, should they want to join in.
I have found the manager Vanessa and her assistant Rebecca very helpful with the moving in process, and any queries I may have.
Reply from Beverly Harris, Area Manager at AdamscourtThank you so much for taking the time to write such a wonderful review. It means a lot to all the staff, they work very hard to care for all of our wonderful residents. We are so pleased to hear your loved one has settled well and you are reassured they are being cared for in the appropriate manner. Thank you once again.
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Review of

Osborne Lodge Rest Home

from R W (Son of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting Osborne Lodge Rest Home for about 8 years. Firstly with my motehr in law living there and because she was so well looked after, when the time came for my own mother, there wa sonly one place she would end up going to. She's been in Osborne Lodge since June 2020. She does have dementia
and is bedbound, but is very well cared for. My mother in law died there 2022, she was 100 and 52 days old. My mother will be 100 in September this year.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review. We are honored to be able to care for and support your Mother in Law and now your Mother, there is no greater reference than placing your own Mum with us following us caring for your Mother in law. It is a pleasure to care for Mum and we are so pleased you feel she is well looked after and cared for.
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Review of

Osborne Lodge Rest Home

from Diane V (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Osborne Lodge Rest Home are very professional, with obvious care & concern for the residents. The family is always advised of any changes in my mums condition & generally the family are involved in any of the homes activities. Staff are always busy but make time to address any concerns
or question from family or resident. We are extremely happy with Mum's care.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for your lovely review, it is very much appreciated. Everyone works very hard to ensure that every resident and their nearest and dearest feel safe, secure and happy. We are happy to hear you feel so involved in the every day life of Osborne Lodge, this is part of the reason Mum and other residents feel so settled here, we are just part of the extended family, your love and care and input does not stop as they move into a care home, we work together to give the best possible care.
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Review of

Osborne Lodge Rest Home

from N R (Son of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Osborne Lodge Rest Home for almost three years now. The service and level of care since the initial enquiry up until now has been excellent. Every one from the manager, the carers, chef and cleaners always make you feel welcome and have time for you as a visitor, whilst
delivering first class care to the residents. The home operate an open door policy, they have nothing to die, you are always made welcome. It is down to that level of care that Mum is happy and still with us, thank you Osborne Lodge and all the staff.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review and what a wonderful review it is! thank you so much for your kind words, we will share these with the staff, it is so important that they hear it. they work incredibly hard to ensure everyone gets the best possible care and feel at home, that goes for residents and their families.
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Review of

Adamscourt

from Paul G (Son of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Vanessa and all the team all do a very good job, are polite and attentive, and take care of all mum's needs. The care home has a friendly and homely atmosphere. If mum needs a hospital appointment or doctors, they organise it all, including transport. Mum has recently had her 100th and 101st birthday
and they arranged a splendid party and buffet for her. They also arrange nice trips out on their wheelchair friendly minibuses. We are very grateful to all at Adamscourt. Thank you.
Reply from Beverly Harris, Area Manager at AdamscourtThank you so much for taking the time to write a review for us, it really is appreciated. It is wonderful to hear that Mum and the extended family are happy with our care, it is a pleasure to look after Mum. We are so happy to hear our homely atmosphere comes across, this is important to us. I will pass your kind words onto staff. Thank you again.
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Review of

Osborne Lodge Rest Home

from Erica Y (Daughter of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Osborne Lodge since April 2025 and is so happy there.The staff go above and beyond to care for her. Everyone of the staff are very friendly and helpful and are always available to chat if we have any concerns with mums health.The care home have a yearly summer party and
Christmas party for residents and everyone is welcome to attend. It is amazing! So much fun.The staff make sure everyone is having a good time and want for nothing.Food is fantastic and they always have a singer which everyone enjoys.Mum absolutely loves living at Osborne Lodge, she was always very independent and had her doubts about going into a care home after visiting residents in the past so this was a big step giving up her home.From day one we were made to feel so welcome.The staff made sure mums room was perfect even down to her favourite chair from home.We cannot thankyou enough for all the love and care you provide
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review and such a wonderful one at that! it really is appreciated and I will share it with all the staff. We love having Mum here and it is a pleasure to care for her and she adds to the fun every day! We are so happy she has settled and her fear of a care home has been alleviated and that you as a family are reassured by this. It means the world to us. Thank you once again.
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Review of

Osborne Lodge Rest Home

from Andy Y (Son-in-law of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I must commend ALL the staff at Osborne Lodge for their kindness, empathy and constant care and attention towards my mother-in-law (mum). Everybody has made her feel welcome and part of the family...a true home from home.
The relief and confidence we have is all down to those wonderful care practitioners
and support staff who have mum's well being and care at the centre of all they do.
They also look after us, her family!! Organising events like Christmas Carols, Summer Events, WW2 Remembrance...in fact any excuse to put on a spread and entertainment for mum and her extended family and friends. We have asked them to put on a New Years Eve party :)
Words cannot express our thanks and appreciation for all those who care and support mum at this wonderful place!
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeWow! thank you so much for your wonderful review, it is truly appreciated. The staff work so hard to ensure the residents and their families are supported and cared for and a home from home is exactly what we hope to achieve. It is an absolute pleasure having Mum with us and caring for her. We will let all the staff know it is so important for them to hear this.
We will certainly look into the New Years Eve party suggestion :)
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Review of

Osborne Lodge Rest Home

from Luke S (Son of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for by the staff at Osbourne Lodge for a year now. They look after her so well. She was resistant to move to a care home but had to due to her not being able to be looked after at home. She loves it and is so much healthier. She participates in the group activities and the home
throws great summer and Christmas parties for residents and families. The staff are lovely and caring. The place has a very homely feel.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review, it really does mean a lot to us. We are so pleased that Mum has settled so well, she is a pleasure to care for. We are also happy that you mentioned the homely feel, we strive very hard to make it a home from home. I will pass onto the staff your kind words.
Thank you once again.
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Review of

Adamscourt

from Tracey R (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for a year at Adamscourt and the care and support she has received has been superb. The staff are respectful and friendly in their interactions with my mother. She has had various medical issues throughout the year that they have managed and accessed outside professional
support. They managed the more challenging aspects of her Alzheimer's positively, kindly and with reassurance. We as a family are notified of any issues either by phone or in person. Any emails forwarded are responded to swiftly and professionally. Staff are friendly, welcoming and approachable. They always listen to our input on issues. The care home has a high level of cleanliness and thankfully smells pleasant too. There are regular activities organised and they encourage involvement. Trips are organised on a minibus which is fabulous for my mother to get out and about safely. The food - meals and homemade cakes are superb and you regularly are offered to join in!
Reply from Beverly Harris, Area Manager at AdamscourtThank you so much for taking the time to write such a lovely review, it really does mean a lot to all of us and great to hear that you feel we are looking after Mum so well! it is so lovely to hear all the positive acknowledgement as the staff work very hard to offer the care each individual deserves and the family interactions are an essential part of this. Thank you once again.
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Review of

Adamscourt

from Alastair M (Son of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff to be caring and kind, they know my Mother and how to nicely interact with her. I am always welcomed to the home whenever I visit. When I ask a question about her wellbeing they are well informed and able to answer or get someone who can. The property is always clean and
tidy and her room is also always clean and tidy, with the same true of her bathroom. My Mother has been at Adamscourt since January 2025 and after some settling in has adapted pretty well, on occasions when she has been unwell/upset/anxious the carers have ensured help has been sought. She enjoys her food and has been happy with the food the team serves. Overall I have been very pleased with the care at Adamscourt
Reply from Beverly Harris, Area Manager at AdamscourtThank you so much for taking the time to write the review, it is very much appreciated. We are so happy to hear your Mother has settled well and you find the staff so caring and kind and that the home is kept well and hygiene levels are high, we do strive to ensure everyone here is happy and healthy and supported and offered a lovely environment to live in.
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Review of

Adamscourt

from William H (Husband of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care in Adams Court is excellent, and to prove this they have won a number of awards. All the staff are friendly and approachable. They keep me informed how Pat is doing. The room is kept clean and tidy. The food is excellent, I know this as I have eaten meals with Pat. There are many activities
and excursions. The management are always present and approachable.
Reply from Beverly Harris, Area Manager at AdamscourtOur Dear William, it has been such a pleasure looking after Pat and getting to know you both. You have helped us promote our Hydration programme which we are very grateful for and without your help and me retelling your story then we would never have one the award. You are the shining star! thank you for being such an active part of Adamscourt and such a devoted husband to Pat.
I will pass your kind words onto the staff.
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Review of

Osborne Lodge Rest Home

from S H (Friend of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My concern is after the residents have had lunch, as staff need their break, it leaves only one member of staff is on duty downstairs and one upstairs. I feel should a serious incident happen at this time there is not enough staff to help. Also my friend is close to being blind, and leaving her dinner
on her table which she cannot see, it is left to get cold. I have made to see that this is to be rectified.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you for taking the time to leave a review, positive and negative reviews are much appreciated as it enables us to consistently improve our service. Please let me reassure you around the lunch breaks, we have 6 staff on and 3 go for lunch at a time leaving 3 on the floor and the 3 left on the floor are supported by the head of care, deputy and manager. No staff leave the building at lunch so if an emergency situation occurred they would be there to attend and take their break after any incident. It is always a balance but one we feel we do achieve. We are sorry we did not get the meal service right immediately but hope we have now addressed these issues. Our door is always open if you wish to speak to us in regards to any other issues. Thank you.
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Review of

Osborne Lodge Rest Home

from L M (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment Mum arrived, the staff have all been so patient and respectful, which has helped her to settle in well. The time and care they have given to meet Mums needs has confirmed that Mum is in the right place.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to complete this review and for your very kind words. It is a pleasure looking after Mum and thank you for entrusting us with her care. We will share your kind words with all staff, as this feed back is so important.
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Review of

Adamscourt

from Jill M (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has recently moved in to Adamscourt, he been living there since February 2025.
All staff are very courteous and friendly,they welcomed you in and always have a smile and a chat .
Most importantly,my dad appears very settled already ,and enjoys spending time chatting to all of the staff.
Personal
care is respectful and carried out with dignity .
A few " settling in " minor issues to begin ,although I expected that ,they were all resolved quickly.
My dad always has a smile on his face and likes his room, especially the fact he has a lovely view of the garden from his chair .
I always ask dad if he feels happy and feels relaxed at Adamscourt,he always replies positively, which takes away my worry and I know he is in safe hands .
Reply from Beverly Harris, Area Manager at AdamscourtThank you so much for the positive review of our home, Adamscourt. We are so happy to hear that Dad has settled in well and he always has a smile on his face, that means the world to us. We are also so happy to hear that you are reassured, it is such a huge step to take and it is very important to us that the person and their nearest and dearest are all happy and have no concerns.We have loved getting to know Dad and he is a real asset to the home. Thank you once again, i will ensure all the staff know we have received such a positive review as they work so hard to ensure every resident is safe, happy and secure.
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Review of

Adamscourt

from K T (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Adamscourt welcomed my mum into their care in February 2025. All the staff are very friendly and caring, treating Mum with respect. I am kept well informed on aspects of her care and the staff give me plenty of feedback which I really appreciate. I have observed however that she is not always wearing
her hearing aids when I visit which is important for communication and she has been in clothes that don't belong to her. It would be helpful if the menu board was updated daily as this is something I can encourage Mum to talk about. I am very happy with the overall care my mum is receiving.
Reply from Beverly Harris, Area Manager at AdamscourtThank you so much for taking the time to write a review for our home, we are so pleased that Mum has settled well and she is being treated with respect. I am also pleased to hear you feel management and staff are communicating well with you and keeping you updated. I have spoken to the management and they have put in steps to address the issues you mentioned to ensure Mum's hearing aids are in place daily the menu board is updated daily and Laundry service is improved. I do hope you see an improvement in this area.
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Review of

Osborne Lodge Rest Home

from L H (Daughter-in-law of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Osborne Lodge for 7 months and during that time she has been treated with kindness and consideration. She loves her room and enjoys the meals very much.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review and have such high praise for our home, I will pass this on to all the carers, it really is appreciated and we are so happy that your mother- in-law has been treated with kindness and consideration. We do note the lower score for activities and our excellent lead activities co Ordinator is on maternity leave currently and we have two new staff on activities who are working hard to meet the expectations, we are doing all we can to ensure a better activities package for our residents.
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Review of

Osborne Lodge Rest Home

from Pamela W (Daughter of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well managed care home. The carers are very friendly and attentive to residents needs.
Reply from Beverly Harris, Area Manager at Osborne Lodge Rest HomeThank you so much for taking the time to write a review for Osborne Lodge, we really do appreciate it. Also, thank you for giving such a positive review, our staff team work really hard to ensure all residents feel welcome, safe and at home.
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Review of

Adamscourt

from Sheila C (Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice home, nice view and nice and quiet.
Reply from Beverly Harris, Area Manager at AdamscourtThank you so much for taking the time to complete a review for us. Thank you for all of the positive comments and awarded stars, it means so much to us. It is a pleasure to have you staying with us and we are glad you are so settled and happy here. I will share it with the team.
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Review of

Adamscourt

from S G (Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good home although larger than expected.
Clean.
Attentive staff.
Reply from Beverly Harris, Area Manager at AdamscourtThank you so much for taking the time to post a review it is very much appreciated and I will pass on your lovely comments to the staff. We are so glad you enjoyed your stay with us.
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Frequently Asked Questions about Vauxian Hotels Ltd

Costs for care homes owned by Vauxian Hotels Ltd

Average costs per week for care homes owned by Vauxian Hotels Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Vauxian Hotels Ltd, based on 2 out of 2 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,100
Residential Dementia Care £1,100
All Care Types £1,100
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Vauxian Hotels Ltd own?

Vauxian Hotels Ltd own 2 Care Homes.

Which Vauxian Hotels Ltd Care Homes have the highest review score?

Adamscourt & Osborne Lodge Rest Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vauxian Hotels Ltd to verify any information. View our terms and conditions.