Care Homes Owned by Vauxian Hotels Ltd in Hampshire

Luckily we chose the right home.

When it became obvious that my friend needed to move into a care home I was most concerned as he did not want to go. I need not have worried as this was the best thing that could have happened to him as he is receiving such constant care and attention that the move has been very successful. The staff are all so friendly and caring.

From my first visit I could see that this is a loving caring home. My sister in law has been here for a month and looks fit, well and happy. I can't thank the staff enough for all their loving care.

I want to thank all the wonderful staff at Osborne lodge for looking after my mother. For all their warmth and kindness in all the time she has been with them. It feels home from home Good food and great activities to keep her entertained and fit. She loved the trips in the mini bus into the new forest and fish and chips on the sea front

We are so grateful for the love and care that our mum has received at Osborne Lodge. Despite her challenging care needs recently, all the staff, especially the senior staff go above and beyond to offer her the best support. They are always proactive and attentive to medical needs, and keep us well informed of any falls or changes. They treat her with great respect, dignity and kindness and we also always receive a warm welcome when we visit. Thank you so much, it is so reassuring to know our mum is cared for so well.

I spent two weeks in the care home. I found the staff helpful and also respectful. Happy with the meals.

The staff are lovely and seem to genuinely care about every resident they look after. They listen to queries and concerns and try to help as best they can. Mum has settled in very well and joins in with activities and likes to chat with the carers and they make time to listen even when they are busy. Her room is always clean and tidy and every care is taken to ensure safety. Our overall experience so far has been very good.

I have been visiting Osborne Lodge Rest Home for about 8 years. Firstly with my motehr in law living there and because she was so well looked after, when the time came for my own mother, there wa sonly one place she would end up going to. She's been in Osborne Lodge since June 2020. She does have dementia and is bedbound, but is very well cared for. My mother in law died there 2022, she was 100 and 52 days old. My mother will be 100 in September this year.

All staff at Osborne Lodge Rest Home are very professional, with obvious care & concern for the residents. The family is always advised of any changes in my mums condition & generally the family are involved in any of the homes activities. Staff are always busy but make time to address any concerns or question from family or resident. We are extremely happy with Mum's care.

My mum has been a resident at Osborne Lodge Rest Home for almost three years now. The service and level of care since the initial enquiry up until now has been excellent. Every one from the manager, the carers, chef and cleaners always make you feel welcome and have time for you as a visitor, whilst delivering first class care to the residents. The home operate an open door policy, they have nothing to die, you are always made welcome. It is down to that level of care that Mum is happy and still with us, thank you Osborne Lodge and all the staff.

My mum has been a resident of Osborne Lodge since April 2025 and is so happy there.The staff go above and beyond to care for her. Everyone of the staff are very friendly and helpful and are always available to chat if we have any concerns with mums health.The care home have a yearly summer party and Christmas party for residents and everyone is welcome to attend. It is amazing! So much fun.The staff make sure everyone is having a good time and want for nothing.Food is fantastic and they always have a singer which everyone enjoys.Mum absolutely loves living at Osborne Lodge, she was always very independent and had her doubts about going into a care home after visiting residents in the past so this was a big step giving up her home.From day one we were made to feel so welcome.The staff made sure mums room was perfect even down to her favourite chair from home.We cannot thankyou enough for all the love and care you provide

Words cannot express our thanks and appreciation for all those who care and support mum at this wonderful place!

My mother has been cared for by the staff at Osbourne Lodge for a year now. They look after her so well. She was resistant to move to a care home but had to due to her not being able to be looked after at home. She loves it and is so much healthier. She participates in the group activities and the home throws great summer and Christmas parties for residents and families. The staff are lovely and caring. The place has a very homely feel.

My concern is after the residents have had lunch, as staff need their break, it leaves only one member of staff is on duty downstairs and one upstairs. I feel should a serious incident happen at this time there is not enough staff to help. Also my friend is close to being blind, and leaving her dinner on her table which she cannot see, it is left to get cold. I have made to see that this is to be rectified.

From the moment Mum arrived, the staff have all been so patient and respectful, which has helped her to settle in well. The time and care they have given to meet Mums needs has confirmed that Mum is in the right place.

My mother-in-law has been in Osborne Lodge for 7 months and during that time she has been treated with kindness and consideration. She loves her room and enjoys the meals very much.

Well managed care home. The carers are very friendly and attentive to residents needs.

I feel very disappointed with care at Osborne Lodge Rest Home, specifically end of life preparation, support and assistance in the final days of life. I regret my aunt being at Osborne Lodge for this reason alone. She did not wish to receive medical attention at end of life, which is fair enough, but she was basically left to die alone without companionship. This is very different to the end of life care I have witnessed elsewhere. This is where Osborne Lodge needs to improve and treat residents with dignity in dying.

All the staff were respectful and kind. They worked hard to keep Mum clean, comfortable and well-fed. Really pleased with all the services provided.

Everything was good and the staff very pleasant. Dirty table (sides) and care not taken of plants.