Care Homes Owned by Vauxian Hotels Ltd in Hampshire

on her table which she cannot see, it is left to get cold. I have made to see that this is to be rectified.

she was basically left to die alone without companionship. This is very different to the end of life care I have witnessed elsewhere. This is where Osborne Lodge needs to improve and treat residents with dignity in dying.

is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.

Mum. Mum really enjoys the activities and the trips out in the minibus. She also enjoys the meals, trying food that she would not have eaten at home, on her own! I would like to say a big thank you to all the staff at Osborne Lodge on behalf of Mum and all the family.

and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osbourne Lodge.

The whole family is extremely happy with the excellent care and attention provided.

are ready with a smile and do everything they can to help. My mother has been in three care homes for short visits previously, none compare to this lovely friendly family home.

in need of 24-hour care and rehabilitation mobilisation. The managers liaised with the hospital team and coordinated her discharge within two days. Since then they have organised absolutely everything including outpatient visits (with a carer going with her as I’m not allowed due to Lockdown) every fortnight to see her surgeon, working with the community occupational therapists ensuring Mum is safe and progressing according to plan; they have literally organised, arranged and done everything for her (and me). The care and attention to detail is faultless, from personal care to her dietary needs. This experience has completely opened my eyes, Mum and I are so grateful.

distance from the shopping centre, and there is street parking directly outside where I have never failed to park. The cost of being a resident is very fair by comparison to other care homes that claim 5* treatment but may not achieve it.

area with a bistro table and chairs and spent a lot of her time chatting in the garden.
She has early onset dementia and was quite anxious and tearful for a day or so but soon settled in and joined in various activities on offer. In the main lounge area, she was joining in with indoor croquet, chatting to several other ladies and cuddling the tiny resident puppy! Osborne Lodge has a lovely atmosphere and nothing was too much trouble for the staff.
The standard of care and cleanliness was excellent and mum said the food was very good indeed. I was very happy to entrust the care of my mum to Osborne Lodge and would highly recommend it.

mother was impressed with the standards of the place, so maybe in the future could be a permanent thing for her.