Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Down House Nursing Home

stars
stars 12 April 2017
Our family would like to thank all the staff of Down House Nursing Home for looking after our mother up to her death on 17th March 2017. My mother was very happy with the home and got on very well with all concerned.
Review from Marion C (Daughter of Resident/Service User)
stars
stars 13 September 2016
Although I found the carers brilliant in working with my mum and others residents, I also found there wasn`t enough of them at times, which led to a lot of residents spending a lot of time in their own room especially at weekends. Whereas my mum always liked to see what's going on, not particularly
joining in but she did like to see others around her. The meals were good and wholesome and did cater for all tastes and my mum was diabetic and was well catered for. There was a lady that came in to do activities but wasn't a paid member of staff and I did find that there wasn't a lot of activities going on throughout the day. Hopefully, the review may be useful.
Review from Steve (Son of Resident/Service User)