Submit a Review for The Priory Care Home
1 Shelly Crescent, Monkspath, Shirley, Solihull, B90 4XA
View Full Details of The Priory Care HomeLatest Reviews for The Priory Care Home
23 September 2025
Mum was a resident for 5 1/2 years until her passing this month. The nursing/care staff looked after her well and she was happy to be a resident. However when I needed to deal with management (manager) it was extremely hard and disappointing. The bills were huge, so I feel the manager needs to be available and efficient when queries are raised.
23 September 2025
My mother was admitted in December 2020 during Covid. It was quite difficult at first due to the restrictions, but the staff were very friendly and patient with her throughout. During her stay (nearly 5 years) every member of staff who very pleasant and kind, and she really enjoyed her trip there before dementia robbed her of her ability to fully participate in all the activities on offer. As she began to decline, both mentally and physically, she was always treated with dignity and kindness, and as a family we were all very happy with her care right up to the end.
10 September 2025
The Priory has been my mother's home for nearly ten years now Over that time I have seen a turnover of staff and managers From my perspective I feel the home is running better than in any previous years Weekend activities is a big plus and the staff seem to have a better focus on their job.
09 September 2025
Excellent introduction and tour of the care home, with a professional and friendly manager. All our questions were answered fully. Transition from hospital to The Priory was seamless. Her room was ready, although it hadn't been redecorated from the previous occupant. There were initial issues with the comfort of the bed, but these were addressed immediately. All staff are professional, courteous and friendly. Activities are available, but as yet my sister-in-law hasn't participated very much. She will take time to settle. I would recommend the care home.
08 September 2025
I have been overwhelmed with the care and support offered to my mother, and to me, as we negotiated the move. It is a big step and it could have gone badly wrong but the friendly, caring and supportive atmosphere have made such a difference. I see other reviews complaining about the size of bathrooms and the food and whilst I acknowledge they may have a point I would like to add that given the number of people being catered for and the choice I think what is offered is amazing. The en-suite space isn't large but there is always help to go to the bathroom or to a larger bathroom, the staff work to overcome the restrictions placed on them by the layout and it is better there is more room in the room and, frankly, that the price isn't too large. Larger spaces will ask for larger amounts of money and, from my experience, The Priory offers truly excellent value for money. I have no hesitation in recommending The Priory.
05 September 2025
On our introductory visit, we were impressed with the care home. We believed that my sister would settle down and thrive there. We had visited another care home to compare and contrast, but decided that The Priory Care Home would suit my sister's needs better. I am pleased to report that she has settled in well and is beginning to participate in the various activities that are on offer. She likes the staff, who are very professional in their approach. Also, the staff are very friendly and approachable.
01 September 2025
The care home staff really work hard for the benefit of the residents. Theres always a varriaty of activities going on. The staff a very supportive to relatives / visitors of the residents, it's a really friendly atmosphere.
01 September 2025
My dad is extremely well looked after by every member of the team. Staff have taken time to get to know my dad and therefore understand him and his needs. I honestly have only good things to say, I am so happy we chose here for dad.
28 August 2025
We were greeted by an extremely professional worker who conducted a tour of the care home, before we decided it was the right place for my Auntie. On the day she moved in, a kind and friendly worker assisted with unloading the car and offered to bring a trolley to help with the move. All staff have been extremely warm and welcoming and have answered all questions. All staff have been quick to assist - nothing is too much of an ask e.g. my Auntie requested a different mattress and that was changed that day. We were particularly impressed with the activities officer, who was extremely friendly and understanding. The room is brilliant, it has a lovely view of trees from the window. Overall, a really great first impression. The only thing I have found is that there can be limited parking.
17 July 2025
Staff are very approachable and friendly, and caring. My father has only been here for a few months, but so far it's been good. He has settled in now - If you need help with TVs, radios, etc, or any advice, there's always someone to ask.
07 July 2025
I cannot fault this lovely care home. Everyone was very kind to my husband and they treated him with the respect he deserved. I was often upset about my husband and there was always someone there to offer me tea and sympathy, and kindness. Sadly, my husband died on June 8th, but I am going to keep in touch with everyone and visit.
03 July 2025
The best thing about this home is the staff who remain polite and cheerful despite having to work with minimum numbers on duty, caring for patients requiring 2. I have seen the Manager only 4 times and then only because I have asked for a meeting to express concerns The food on offer is appalling, Bland , unappetising and poorly presented . The en-suite is too small to allow use of standing frame. Nurse call often not answered in a timely manner because staff are too busy or on their break
03 April 2025
My sister moved into her new care home after her previous one closed with minimal notice. The manager and staff were very helpful, considerate and professional. We had lots of help moving in her belongings and helping her to settle in. There are lots of well organised activities which my sister joins in with. She hardly engaged at all in her previous home. Well done team!
31 March 2025
My mother was in this care home for over a year. She was very happy and comfortable there and the staff were really lovely to her. I would like to thank everyone for looking after her so well.
24 March 2025
I spent 11 years at my last care home. Now I am at The Priory Care Home. I am impressed by the good care I get here. All the staff are friendly and give good care to us all. I love the many activities we take part in. I am looking forward to the arts and crafts. I love doing drawing and painting. I look forward to making new friends.
24 March 2025
Personal attentive service & care which bought my mother back to life! Despite the shock of having to require respite care, I saw my mother blossom & flourish during her time at the home. The nursing & care staff were excellent and went out of their way to meet her personal needs. Yet it was the social activities ladies that achieved more than I ever thought would be possible with my mother. Whilst becoming a social recluse in her own home, at Priory Court my mother thoroughly enjoyed the various social activities, put on for her & the other residents [& I have photos to prove it!]. My mum was safe, cared for & happy & I can't thank the staff enough for such personal attentive care. Bless you all!
04 March 2025
My three weeks' respite care at The Priory Care Home helped me to recover from a traumatic hip fracture operation. The standard of care was excellent. The staff were amazing. They treated me with empathy, kindness and humour. Nothing was too much trouble. The food was amazing - nutritious, with plenty of variety. My personal needs were catered for; I was treated with dignity and encouraged to join in activities and regain my mobility and confidence. I felt secure and relaxed by the end of my stay.
28 January 2025
When we called The Priory Care Home asking to place my uncle, he had just lost his primary carer, my father, and we had really been struggling to get any help through social services. Immediately the manager and the team were excellent, they helped us place my uncle and meet his needs at a very difficult time for him and the whole family, when we had struggled for support elsewhere. He has only been at The Priory briefly, but the team there have gone above and beyond to ensure that he has settled, providing excellent food and a clean and stable location where his care needs can be met. Even going as far as to get a birthday cake cooked in advance of his birthday on Saturday. We cannot express enough our gratitude to the team at The Priory.
28 January 2025
I was very impressed by the tidiness of the gardens at The Priory Care Home and when I went in, the first person I met was a lady who was very welcoming, smiling and very friendly. She showed me to my friends room, which was lovely, clean, tidy as was the rest of the building that I could see. Unlike some care homes I have been into, The Priory smelt fresh and clean and all areas were very clean. I met a couple more members of staff who were very friendly and well dressed and all looked happy to be working there.
15 January 2025
Thank you so much for having us to eat with mum on Christmas Day and such a fantastic meal and experience. You made such an effort for the residents, the meal was delicious and you worked so hard on making sure the room was just perfect, we had a thoroughly enjoyable time and mum did too, thank you.
Latest Reviews for The Priory Care Home
23 September 2025
Mum was a resident for 5 1/2 years until her passing this month. The nursing/care staff looked after her well and she was happy to be a resident. However when I needed to deal with management (manager) it was extremely hard and disappointing. The bills were huge, so I feel the manager needs to be available and efficient when queries are raised.
23 September 2025
My mother was admitted in December 2020 during Covid. It was quite difficult at first due to the restrictions, but the staff were very friendly and patient with her throughout. During her stay (nearly 5 years) every member of staff who very pleasant and kind, and she really enjoyed her trip there before dementia robbed her of her ability to fully participate in all the activities on offer. As she began to decline, both mentally and physically, she was always treated with dignity and kindness, and as a family we were all very happy with her care right up to the end.
10 September 2025
The Priory has been my mother's home for nearly ten years now Over that time I have seen a turnover of staff and managers From my perspective I feel the home is running better than in any previous years Weekend activities is a big plus and the staff seem to have a better focus on their job.
09 September 2025
Excellent introduction and tour of the care home, with a professional and friendly manager. All our questions were answered fully. Transition from hospital to The Priory was seamless. Her room was ready, although it hadn't been redecorated from the previous occupant. There were initial issues with the comfort of the bed, but these were addressed immediately. All staff are professional, courteous and friendly. Activities are available, but as yet my sister-in-law hasn't participated very much. She will take time to settle. I would recommend the care home.
08 September 2025
I have been overwhelmed with the care and support offered to my mother, and to me, as we negotiated the move. It is a big step and it could have gone badly wrong but the friendly, caring and supportive atmosphere have made such a difference. I see other reviews complaining about the size of bathrooms and the food and whilst I acknowledge they may have a point I would like to add that given the number of people being catered for and the choice I think what is offered is amazing. The en-suite space isn't large but there is always help to go to the bathroom or to a larger bathroom, the staff work to overcome the restrictions placed on them by the layout and it is better there is more room in the room and, frankly, that the price isn't too large. Larger spaces will ask for larger amounts of money and, from my experience, The Priory offers truly excellent value for money. I have no hesitation in recommending The Priory.
05 September 2025
On our introductory visit, we were impressed with the care home. We believed that my sister would settle down and thrive there. We had visited another care home to compare and contrast, but decided that The Priory Care Home would suit my sister's needs better. I am pleased to report that she has settled in well and is beginning to participate in the various activities that are on offer. She likes the staff, who are very professional in their approach. Also, the staff are very friendly and approachable.
01 September 2025
The care home staff really work hard for the benefit of the residents. Theres always a varriaty of activities going on. The staff a very supportive to relatives / visitors of the residents, it's a really friendly atmosphere.
01 September 2025
My dad is extremely well looked after by every member of the team. Staff have taken time to get to know my dad and therefore understand him and his needs. I honestly have only good things to say, I am so happy we chose here for dad.
28 August 2025
We were greeted by an extremely professional worker who conducted a tour of the care home, before we decided it was the right place for my Auntie. On the day she moved in, a kind and friendly worker assisted with unloading the car and offered to bring a trolley to help with the move. All staff have been extremely warm and welcoming and have answered all questions. All staff have been quick to assist - nothing is too much of an ask e.g. my Auntie requested a different mattress and that was changed that day. We were particularly impressed with the activities officer, who was extremely friendly and understanding. The room is brilliant, it has a lovely view of trees from the window. Overall, a really great first impression. The only thing I have found is that there can be limited parking.
17 July 2025
Staff are very approachable and friendly, and caring. My father has only been here for a few months, but so far it's been good. He has settled in now - If you need help with TVs, radios, etc, or any advice, there's always someone to ask.
07 July 2025
I cannot fault this lovely care home. Everyone was very kind to my husband and they treated him with the respect he deserved. I was often upset about my husband and there was always someone there to offer me tea and sympathy, and kindness. Sadly, my husband died on June 8th, but I am going to keep in touch with everyone and visit.
03 July 2025
The best thing about this home is the staff who remain polite and cheerful despite having to work with minimum numbers on duty, caring for patients requiring 2. I have seen the Manager only 4 times and then only because I have asked for a meeting to express concerns The food on offer is appalling, Bland , unappetising and poorly presented . The en-suite is too small to allow use of standing frame. Nurse call often not answered in a timely manner because staff are too busy or on their break
03 April 2025
My sister moved into her new care home after her previous one closed with minimal notice. The manager and staff were very helpful, considerate and professional. We had lots of help moving in her belongings and helping her to settle in. There are lots of well organised activities which my sister joins in with. She hardly engaged at all in her previous home. Well done team!
31 March 2025
My mother was in this care home for over a year. She was very happy and comfortable there and the staff were really lovely to her. I would like to thank everyone for looking after her so well.
24 March 2025
I spent 11 years at my last care home. Now I am at The Priory Care Home. I am impressed by the good care I get here. All the staff are friendly and give good care to us all. I love the many activities we take part in. I am looking forward to the arts and crafts. I love doing drawing and painting. I look forward to making new friends.
24 March 2025
Personal attentive service & care which bought my mother back to life! Despite the shock of having to require respite care, I saw my mother blossom & flourish during her time at the home. The nursing & care staff were excellent and went out of their way to meet her personal needs. Yet it was the social activities ladies that achieved more than I ever thought would be possible with my mother. Whilst becoming a social recluse in her own home, at Priory Court my mother thoroughly enjoyed the various social activities, put on for her & the other residents [& I have photos to prove it!]. My mum was safe, cared for & happy & I can't thank the staff enough for such personal attentive care. Bless you all!
04 March 2025
My three weeks' respite care at The Priory Care Home helped me to recover from a traumatic hip fracture operation. The standard of care was excellent. The staff were amazing. They treated me with empathy, kindness and humour. Nothing was too much trouble. The food was amazing - nutritious, with plenty of variety. My personal needs were catered for; I was treated with dignity and encouraged to join in activities and regain my mobility and confidence. I felt secure and relaxed by the end of my stay.
28 January 2025
When we called The Priory Care Home asking to place my uncle, he had just lost his primary carer, my father, and we had really been struggling to get any help through social services. Immediately the manager and the team were excellent, they helped us place my uncle and meet his needs at a very difficult time for him and the whole family, when we had struggled for support elsewhere. He has only been at The Priory briefly, but the team there have gone above and beyond to ensure that he has settled, providing excellent food and a clean and stable location where his care needs can be met. Even going as far as to get a birthday cake cooked in advance of his birthday on Saturday. We cannot express enough our gratitude to the team at The Priory.
28 January 2025
I was very impressed by the tidiness of the gardens at The Priory Care Home and when I went in, the first person I met was a lady who was very welcoming, smiling and very friendly. She showed me to my friends room, which was lovely, clean, tidy as was the rest of the building that I could see. Unlike some care homes I have been into, The Priory smelt fresh and clean and all areas were very clean. I met a couple more members of staff who were very friendly and well dressed and all looked happy to be working there.
15 January 2025
Thank you so much for having us to eat with mum on Christmas Day and such a fantastic meal and experience. You made such an effort for the residents, the meal was delicious and you worked so hard on making sure the room was just perfect, we had a thoroughly enjoyable time and mum did too, thank you.