Submit a Review for Westbourne Care Home
190 Reservoir Road, Gloucester, GL4 6SB
View full details of Westbourne Care HomeLatest Reviews for Westbourne Care Home
12 June 2026
It was a difficult decision to put Mum in a care home, but necessary. Why did we worry? She was looked after by loving, sensitive, caring staff. Westbourne is not a care home but a home that cares. Mum passed in December 2023. It was a no-brainer when mum-in-law needed care. Westbourne was number
one on the list. Luckily, they were able to take mum-in-law, and it has given her a new lease of life. It's so heartwarming to see her so happy. Thank you, Westbourne. You are angels.
04 June 2026
My mother-in-law has been in Westbourne for nearly 2 years. The standard of care is excellent. She is treated with respect, care and patience, and the staff are attentive and sensitive to her needs. Additionally, the staff are welcoming to family and friends.
02 June 2026
Mum moved into Westbourne about 10 months ago. She is very happy there and loves the way she is cared for. All of the staff are excellent and extremely caring. She settled in very quickly and we have no worries at all. Every time I visit, she has tales to tell of the fun she has had with the varied
activities and day trips. I could not recommend them highly enough.
19 May 2026
My father has been here since 18th February 2026, and I can honestly say that he has settled in well. I have found all the staff very friendly and helpful. They are all passionate about their work. I cannot find one single thing to criticise. I would thoroughly recommend this care home to everyone.
My father, James, went out with many of the others yesterday on a canal barge; they had a lovely time. I rate Westbourne Care Home 5 stars.
15 May 2026
My mum has been in this home for 8 weeks now , they have been amazing with her and she is so much happier now than what she was 8 weeks ago . the staff are amazing and I can't fault them at all , she has days out which she loves and she also loves the activities .
07 May 2026
It was an emotional decision to put my 93 year old Mum into a care home, but as soon as I walked into Westbourne Care Home I felt the warmth, cre and professionalism was outstanding. The carer who showed us around was kind, informative and compassionate. My mum has been a resident for 2 weeks now
and is very settled. The staff are caring, warm and understanding, nothing is too much trouble! Food and activities are fantastic. Thank you Westbourne!
06 May 2026
Mum has been at Westbourne Care Home since July 2024. She has advanced dementia and also cannot walk so needs help with everything. The staff are wonderful with her; they are caring and patient and always treat mum with respect. Added to this they are cheerful. I visit twice weekly, there is always
a cup of tea on offer, and staff update me as to how mum is and what she has been doing. Mum is happy and settled. The meals are varied and plentiful. There are a wide range of activities offered throughout the week to keep residents entertained and the staff go that extra mile in meeting the residents needs.
I would recommend Westbourne to anyone looking for a friendly, happy care home.
17 April 2026
Mum came to the home in December last year. When we visit we are warmly welcomed with a cup of tea offered. She feels like we are part of the family there. Mum has dementia but she seems happy there.The staff are always happy to help any time. Super friendly. Very happy with mum's care.
14 April 2026
I have been in Westbourne Care home for six months, and I have nothing to complain about. All the staff work hard to help me and other residents to be happy, safe and healthy, and most of all to be loved. I would not want to be anywhere else.
09 April 2026
My wife has been a resident since November 24 and has dementia and mobility problems. I visit Westbourne 4 times a week and I'm always greeted with a warm hello from all members of the staff.
I'm very pleased with my wife's care, she's always clean, nicely dressed and cared for. All the staff
are very calm, patient and loving with her and the other residents in her wing.
She can't remember ever eating any of the food! But having sampled the food on a number of occasions it's always very tasty and varied. Cups of tea and snacks are always on hand.
Her room is always neat, tidy and spotlessly clean. I'm very grateful for the care Westbourne gives my wife.
17 December 2025
As my mum has been at Westbourne for over 4 years this is my second review.
My mum has always been and still is really happy there.
Westbourne is like one big happy family with a great atmosphere, the staff are really friendly, happy, work hard and always willing to have a chat. They care for the
residents with dignity and compassion.
Any issues I have with my mum are dealt with promptly.
All the meals are good with plenty of variety and choice.
The activities lady is fantastic with all the residents. There is always lots of different activities going on and the residents and staff have so much fun. The staff love dressing up for different events, which the residents really enjoy. In the summer they went on trips to Weston super mare, a wildlife park and various others. I would not hesitate in recommending this care home for anyone looking for a place for their loved one.
10 December 2025
My mother was very happy at Westbourne, and did not want to leave. In the 18 months she was there, she was well looked after by the staff who did their best to look after her in difficult circumstances.
09 December 2025
We have always found Westbourne very caring of our family member. The staff are always polite and very helpful. Our family member is always clean, as is her room, and there is always a calm atmosphere in the home. The activities are just what our family member likes.
02 December 2025
My Dad is cared for at Westbourne. He is happy and settled and he gets on well with the carers. They show him genuine care and kindness and help to accommodate his individual needs. I would recommend Westbourne to any family.
02 December 2025
Very happy with the care given to my mother over the last 12 months. We're always very warmly welcomed and the staff are very understanding and informative. I very much feel all our needs are met but also that you're happy to listen to us if needed.
25 November 2025
We removed Mum from Westbourne at the end of October 2025 due to being unhappy with the care she was receiving. For the 18months or so that Mum was a resident, there seemed to be problem after problem. Initially, furniture was dumped not far from Mum's window & we had to nag to get it removed. She
was never properly assessed for a DoLS (deprivation of liberty safeguard) despite my constant request, as I knew Mum didn't have 'full capacity'. Mum's personal care was pretty shocking. I constantly found dirty underwear in her drawers. Her toenails were left to grow so long, that Mum struggled to get shoes on. Staff turnover was horrendous. The new manageress lasted five weeks in the summer! Communication was awful. The phone would ring & ring and emails quite often unanswered - even at head office level. The home even had the audacity to report me to the authorities saying I removed Mum against her will! We have POA & have always had Mum's best interest at heart.
30 October 2025
I wanted to go into respite care to give my husband a break from being my full time carer. I wasn't sure where I should go or what I should do. Through the council I was placed at Westbourne Care Home. I can only say positive things bout Westbourne Care. They have made me feel really comfortable and
at ease. They have helped me with washing, dressing, getting in and out of bed. Also having nice meals. All of the staff have been really friendly and helpful. Would not hesitate to go back.
06 June 2025
Mum is looked after very well and as no issues. She is very happy.
06 June 2025
Very friendly, clean, with experience staff. Well run facility.
28 April 2025
We were initially really worried about Mum going into residential care. At 90 years old, and having lived with us as part of our family for the last decade on our smallholding, we knew this would be a very hard move for us all. Mum had grown up on a farm and lived in the countryside all of her
life but we could no longer cope with the lack of mobility that Mum was faced with and her inability to move without significant equipment and the support of two carers. Mum was with Westbourne for 5 months, and whilst her decline was sad to see due to many illnesses including blood cancer, we could never fault the care or compassion shown by the staff at Westbourne - it was first class. During the last couple of weeks, when Mum was moved to end of life, the support was outstanding and the staff made what was an incredibly hard time far easier to deal with due to their kindness, attention and dignity. I will never forget the commitment and love shown by the staff to Mum.
Latest Reviews for Westbourne Care Home
12 June 2026
It was a difficult decision to put Mum in a care home, but necessary. Why did we worry? She was looked after by loving, sensitive, caring staff. Westbourne is not a care home but a home that cares. Mum passed in December 2023. It was a no-brainer when mum-in-law needed care. Westbourne was number
one on the list. Luckily, they were able to take mum-in-law, and it has given her a new lease of life. It's so heartwarming to see her so happy. Thank you, Westbourne. You are angels.
04 June 2026
My mother-in-law has been in Westbourne for nearly 2 years. The standard of care is excellent. She is treated with respect, care and patience, and the staff are attentive and sensitive to her needs. Additionally, the staff are welcoming to family and friends.
02 June 2026
Mum moved into Westbourne about 10 months ago. She is very happy there and loves the way she is cared for. All of the staff are excellent and extremely caring. She settled in very quickly and we have no worries at all. Every time I visit, she has tales to tell of the fun she has had with the varied
activities and day trips. I could not recommend them highly enough.
19 May 2026
My father has been here since 18th February 2026, and I can honestly say that he has settled in well. I have found all the staff very friendly and helpful. They are all passionate about their work. I cannot find one single thing to criticise. I would thoroughly recommend this care home to everyone.
My father, James, went out with many of the others yesterday on a canal barge; they had a lovely time. I rate Westbourne Care Home 5 stars.
15 May 2026
My mum has been in this home for 8 weeks now , they have been amazing with her and she is so much happier now than what she was 8 weeks ago . the staff are amazing and I can't fault them at all , she has days out which she loves and she also loves the activities .
07 May 2026
It was an emotional decision to put my 93 year old Mum into a care home, but as soon as I walked into Westbourne Care Home I felt the warmth, cre and professionalism was outstanding. The carer who showed us around was kind, informative and compassionate. My mum has been a resident for 2 weeks now
and is very settled. The staff are caring, warm and understanding, nothing is too much trouble! Food and activities are fantastic. Thank you Westbourne!
06 May 2026
Mum has been at Westbourne Care Home since July 2024. She has advanced dementia and also cannot walk so needs help with everything. The staff are wonderful with her; they are caring and patient and always treat mum with respect. Added to this they are cheerful. I visit twice weekly, there is always
a cup of tea on offer, and staff update me as to how mum is and what she has been doing. Mum is happy and settled. The meals are varied and plentiful. There are a wide range of activities offered throughout the week to keep residents entertained and the staff go that extra mile in meeting the residents needs.
I would recommend Westbourne to anyone looking for a friendly, happy care home.
17 April 2026
Mum came to the home in December last year. When we visit we are warmly welcomed with a cup of tea offered. She feels like we are part of the family there. Mum has dementia but she seems happy there.The staff are always happy to help any time. Super friendly. Very happy with mum's care.
14 April 2026
I have been in Westbourne Care home for six months, and I have nothing to complain about. All the staff work hard to help me and other residents to be happy, safe and healthy, and most of all to be loved. I would not want to be anywhere else.
09 April 2026
My wife has been a resident since November 24 and has dementia and mobility problems. I visit Westbourne 4 times a week and I'm always greeted with a warm hello from all members of the staff.
I'm very pleased with my wife's care, she's always clean, nicely dressed and cared for. All the staff
are very calm, patient and loving with her and the other residents in her wing.
She can't remember ever eating any of the food! But having sampled the food on a number of occasions it's always very tasty and varied. Cups of tea and snacks are always on hand.
Her room is always neat, tidy and spotlessly clean. I'm very grateful for the care Westbourne gives my wife.
17 December 2025
As my mum has been at Westbourne for over 4 years this is my second review.
My mum has always been and still is really happy there.
Westbourne is like one big happy family with a great atmosphere, the staff are really friendly, happy, work hard and always willing to have a chat. They care for the
residents with dignity and compassion.
Any issues I have with my mum are dealt with promptly.
All the meals are good with plenty of variety and choice.
The activities lady is fantastic with all the residents. There is always lots of different activities going on and the residents and staff have so much fun. The staff love dressing up for different events, which the residents really enjoy. In the summer they went on trips to Weston super mare, a wildlife park and various others. I would not hesitate in recommending this care home for anyone looking for a place for their loved one.
10 December 2025
My mother was very happy at Westbourne, and did not want to leave. In the 18 months she was there, she was well looked after by the staff who did their best to look after her in difficult circumstances.
09 December 2025
We have always found Westbourne very caring of our family member. The staff are always polite and very helpful. Our family member is always clean, as is her room, and there is always a calm atmosphere in the home. The activities are just what our family member likes.
02 December 2025
My Dad is cared for at Westbourne. He is happy and settled and he gets on well with the carers. They show him genuine care and kindness and help to accommodate his individual needs. I would recommend Westbourne to any family.
02 December 2025
Very happy with the care given to my mother over the last 12 months. We're always very warmly welcomed and the staff are very understanding and informative. I very much feel all our needs are met but also that you're happy to listen to us if needed.
25 November 2025
We removed Mum from Westbourne at the end of October 2025 due to being unhappy with the care she was receiving. For the 18months or so that Mum was a resident, there seemed to be problem after problem. Initially, furniture was dumped not far from Mum's window & we had to nag to get it removed. She
was never properly assessed for a DoLS (deprivation of liberty safeguard) despite my constant request, as I knew Mum didn't have 'full capacity'. Mum's personal care was pretty shocking. I constantly found dirty underwear in her drawers. Her toenails were left to grow so long, that Mum struggled to get shoes on. Staff turnover was horrendous. The new manageress lasted five weeks in the summer! Communication was awful. The phone would ring & ring and emails quite often unanswered - even at head office level. The home even had the audacity to report me to the authorities saying I removed Mum against her will! We have POA & have always had Mum's best interest at heart.
30 October 2025
I wanted to go into respite care to give my husband a break from being my full time carer. I wasn't sure where I should go or what I should do. Through the council I was placed at Westbourne Care Home. I can only say positive things bout Westbourne Care. They have made me feel really comfortable and
at ease. They have helped me with washing, dressing, getting in and out of bed. Also having nice meals. All of the staff have been really friendly and helpful. Would not hesitate to go back.
06 June 2025
Mum is looked after very well and as no issues. She is very happy.
06 June 2025
Very friendly, clean, with experience staff. Well run facility.
28 April 2025
We were initially really worried about Mum going into residential care. At 90 years old, and having lived with us as part of our family for the last decade on our smallholding, we knew this would be a very hard move for us all. Mum had grown up on a farm and lived in the countryside all of her
life but we could no longer cope with the lack of mobility that Mum was faced with and her inability to move without significant equipment and the support of two carers. Mum was with Westbourne for 5 months, and whilst her decline was sad to see due to many illnesses including blood cancer, we could never fault the care or compassion shown by the staff at Westbourne - it was first class. During the last couple of weeks, when Mum was moved to end of life, the support was outstanding and the staff made what was an incredibly hard time far easier to deal with due to their kindness, attention and dignity. I will never forget the commitment and love shown by the staff to Mum.