Submit a Review for Castleford House
Castleford Gardens, Tutshill, Chepstow, NP16 7LF
View full details of Castleford HouseLatest Reviews for Castleford House
02 March 2026
My mother has been at Castleford for 18 months and the level and quality of care she receives is outstanding. The staff are undoubtedly the biggest asset in this home and I now think of them as my mums second family, all of them go out of their way to ensure all her needs are met in a
professional yet compassionate manner. I feel she is surrounded by people who genuinely care about her and are reactive to any changes in her care needs. She is very well supported and extremely well fed as there is a great choice of food on offer. From a family perspective we are kept very well informed and they are very receptive to us visiting/calling when we want to. I am so glad we found Castleford as it has been an excellent choice for mum and I really don't know what we would have done without them.
06 February 2026
Beautiful care home. Very attentive stay. Very helpful with a huge changed of environment and settling Dad in. Supportive to family and ensuring Dad's visits are enjoyable.
Dad loves his food, the meals are wonderful.
It is a huge relief to know Dad is receiving the very best of care.
20 January 2026
My father has been at Castleford House for approximately three months, and the different is very noticeable. He is mobile, enjoys his food and has a pleasant room. The staff go above and beyond to look after him, offering reassurance when he needs it. Very pleased with the care and how the home
involve us as a family too.
27 October 2025
Castleford is an excellent Nursing Home with very friendly, kind and compassionate staff. A highly professional all-round service is provided to all residents, who are treated with such dignity and respect by well-trained and experienced staff members. Communication is excellent, too. My mother has
been a resident for 8 months now and is so much happier and content, compared to when she first arrived from hospital, thanks to all of the fantastic team at Castleford!
28 March 2025
My partner moved in to Castleford in Early Feb. We have been warmly welcomed, nothing seems too much trouble. Staff are kind, friendly, professional. Activities staff are keen to engage him in a variety of activities. So far, very happy.
21 March 2025
My mum moved in Castleford House 4 months ago and I've been very pleased with the excellent care she's received. I live nearby, so already knew that Castleford was highly regarded, but it's lovely to see it in practice. My mum has advanced dementia but is still mobile, but this is not a problem at
Castleford and it's good to see residents being allowed the freedom and dignity to move as they please around the main living rooms. Everytime I've called in to see my mum I've seen staff treat all residents with kindness and respect. Communication between the home and me is very good - they ring with any medical concerns and we have an essigned member of staff for my mum's overall care.
15 January 2025
Very pleasant place to visit our mum - staff are always polite and welcoming each visit. My mum always has a smile on her face. Castleford House was the best place when faced with the traumatic decision - it really feels like a home from home.
13 January 2025
Mum has lived at Castleford for 4 and half years and I visit most days. It is really really hard to see mum face her challenges and there has been a few hiccups along the way.
Nevertheless, I take comfort from the face that mum is in the best available home and I know that, together, we are
providing mum with the best possible quality of life.
09 January 2025
Over the years, I have found all the staff so helpful, especially when times have been difficult with my dad.
The care that he has received is caring and always dignified. If there have been any problems, the staff are quick to help in any way they can. I couldn't wish for anywhere better for my
dad.
03 January 2025
Every single time we visit we are so pleased by the way the mum is being looked after. We are always overjoyed when we see mums smiling face via social media with all the activities. We often joke that she has a far better social life than we do. Just keep doing what you do we are forever in your
debt.
03 January 2025
My mother has been a resident at Castleford House for over 3 years. She has received good care that has adapted to her changing needs as required. The staff are friendly and professional and always take time out from their duties to chat when I visit. The home is warm and welcoming and my mother is
happy and appears content.
04 July 2024
On the outside, Castleford appeared a wonderful place for my brother to reside. He was admitted under one Manager, and evicted by another when we complained about him being wet during the night. The food was great to start, and then was either stone cold or boiling hot. Activity staff were only
interested when they could take pictures of my brother to showcase how wonderful they were, in reality, he was rarely involved in anything.
The room was acceptable, but the building was kept clean by a team of cleaners who never seemed to stop. Some staff seem overworked by other staff who don't appear to do a lot. We had high hopes for Castleford, which were dashed when the original manager left.
29 April 2024
All staff are friendly and helpful. They show great compassion and empathy for the residents. The Home took my relative in despite many others turning her down due to some of her behavior, even though her characteristics are typical of dementia which many nursing homes say they provide service for.
I'd urge you to consider this lovely home, set in beautiful gardens if you are looking for a care home for your loved one.
19 April 2024
We are really happy with the care and consideration provided to our Mother during her 2 years as a resident. Communication, care, staff, and management are excellent. Access to visit our Mother is unrestricted and the atmosphere is very good whatever time we go in. Cannot recommend the manager and
his team highly enough.
19 April 2024
My experience with Castleford has been excellent. The staff have been professional, caring, informative, and communicative about my relative, making me feel like part of the team, and they are very alert to any changes. My relative can be difficult, and the staff cope with this and try to find ways
around the problems. My relative chooses not to eat most of what is offered, but the staff give what is asked for, and monitor any weight changes.
18 April 2024
Over the past few weeks, I have noticed a visible decline in the dining experience and quality of food. Numerous staff members have raised concerns and to date, it seems to be worse than ever. I have raised concerns which seem to have been ignored by management. Bowls which are a safety issue with
residents and staff as they’ve been in a very hot oven (lasagna or pies etc). The soup which is too hot or to the opposite extreme of being cold. The food coming out of the kitchen at the moment is way below standard and not the usual for Castleford sadly.
15 April 2024
My mother lived at Castleford for 18 months where she died. I and my family have always found the staff very kind, loving, and respectful toward her. The staff has always had an attitude that we were sharing the care with Mum, with the amount of consultation that we chose, and always sharing changes
and issues. We are so grateful that we found Castleford and she could spend the last 18 months of her life there.
Every member of staff is kind and friendly, from the nursing staff to the carers, cleaners, kitchen staff, and maintenance. As soon as you walk in you sense that the important people are the residents, it is their home, and are treated with respect and dignity by staff, other residents, and visitors.
Mum loved the food and I had a delicious relatives' meal there!
These things all reflect the management of the home. The management style is open and friendly. The management team always listens and acts on any issue. The support and empathy from the staff has been invaluable.
07 March 2024
Staff are friendly. Always say hello.
Caring for residents when I arrived, with dignity. My mother who is mainly bedbound was being fed when I arrived. Young carer was very nice and polite. Took good care of my mum's needs. She also fed her in the morning and washed her.
Mum's room was spotless
and so is the care home, which also has a new foyer carpet.
08 January 2024
Mum is happy and cared for and likes the staff that look after her and considers Castleford House as her home, which is really important to us as a family. Having to move her from her home, then entrust someone else with her twenty-four hour care, is a big decision.
30 October 2023
We certainly wouldn’t choose for Mum to be in a nursing home, but that decision has been taken from us and it isn’t possible for her to live at home. This has been a difficult journey for all of the family, but made all the easier because of the care she receives at Castleford Nursing Home. To know
that she is cared for in the same way as we want to care for her is reassuring. The staff at Castleford Nursing Home are attentive, caring, compassionate and empathetic. It really is like having extended family who are not only there for Mum, but the rest of the family too. Every member of staff, kitchen, cleaning, care, lifestyles, nursing and management, are approachable and willing to help. My mum loves them all and thank goodness they have a sense of humour, it is certainly needed at times. Thank you to you all.
Latest Reviews for Castleford House
02 March 2026
My mother has been at Castleford for 18 months and the level and quality of care she receives is outstanding. The staff are undoubtedly the biggest asset in this home and I now think of them as my mums second family, all of them go out of their way to ensure all her needs are met in a
professional yet compassionate manner. I feel she is surrounded by people who genuinely care about her and are reactive to any changes in her care needs. She is very well supported and extremely well fed as there is a great choice of food on offer. From a family perspective we are kept very well informed and they are very receptive to us visiting/calling when we want to. I am so glad we found Castleford as it has been an excellent choice for mum and I really don't know what we would have done without them.
06 February 2026
Beautiful care home. Very attentive stay. Very helpful with a huge changed of environment and settling Dad in. Supportive to family and ensuring Dad's visits are enjoyable.
Dad loves his food, the meals are wonderful.
It is a huge relief to know Dad is receiving the very best of care.
20 January 2026
My father has been at Castleford House for approximately three months, and the different is very noticeable. He is mobile, enjoys his food and has a pleasant room. The staff go above and beyond to look after him, offering reassurance when he needs it. Very pleased with the care and how the home
involve us as a family too.
27 October 2025
Castleford is an excellent Nursing Home with very friendly, kind and compassionate staff. A highly professional all-round service is provided to all residents, who are treated with such dignity and respect by well-trained and experienced staff members. Communication is excellent, too. My mother has
been a resident for 8 months now and is so much happier and content, compared to when she first arrived from hospital, thanks to all of the fantastic team at Castleford!
28 March 2025
My partner moved in to Castleford in Early Feb. We have been warmly welcomed, nothing seems too much trouble. Staff are kind, friendly, professional. Activities staff are keen to engage him in a variety of activities. So far, very happy.
21 March 2025
My mum moved in Castleford House 4 months ago and I've been very pleased with the excellent care she's received. I live nearby, so already knew that Castleford was highly regarded, but it's lovely to see it in practice. My mum has advanced dementia but is still mobile, but this is not a problem at
Castleford and it's good to see residents being allowed the freedom and dignity to move as they please around the main living rooms. Everytime I've called in to see my mum I've seen staff treat all residents with kindness and respect. Communication between the home and me is very good - they ring with any medical concerns and we have an essigned member of staff for my mum's overall care.
15 January 2025
Very pleasant place to visit our mum - staff are always polite and welcoming each visit. My mum always has a smile on her face. Castleford House was the best place when faced with the traumatic decision - it really feels like a home from home.
13 January 2025
Mum has lived at Castleford for 4 and half years and I visit most days. It is really really hard to see mum face her challenges and there has been a few hiccups along the way.
Nevertheless, I take comfort from the face that mum is in the best available home and I know that, together, we are
providing mum with the best possible quality of life.
09 January 2025
Over the years, I have found all the staff so helpful, especially when times have been difficult with my dad.
The care that he has received is caring and always dignified. If there have been any problems, the staff are quick to help in any way they can. I couldn't wish for anywhere better for my
dad.
03 January 2025
Every single time we visit we are so pleased by the way the mum is being looked after. We are always overjoyed when we see mums smiling face via social media with all the activities. We often joke that she has a far better social life than we do. Just keep doing what you do we are forever in your
debt.
03 January 2025
My mother has been a resident at Castleford House for over 3 years. She has received good care that has adapted to her changing needs as required. The staff are friendly and professional and always take time out from their duties to chat when I visit. The home is warm and welcoming and my mother is
happy and appears content.
04 July 2024
On the outside, Castleford appeared a wonderful place for my brother to reside. He was admitted under one Manager, and evicted by another when we complained about him being wet during the night. The food was great to start, and then was either stone cold or boiling hot. Activity staff were only
interested when they could take pictures of my brother to showcase how wonderful they were, in reality, he was rarely involved in anything.
The room was acceptable, but the building was kept clean by a team of cleaners who never seemed to stop. Some staff seem overworked by other staff who don't appear to do a lot. We had high hopes for Castleford, which were dashed when the original manager left.
29 April 2024
All staff are friendly and helpful. They show great compassion and empathy for the residents. The Home took my relative in despite many others turning her down due to some of her behavior, even though her characteristics are typical of dementia which many nursing homes say they provide service for.
I'd urge you to consider this lovely home, set in beautiful gardens if you are looking for a care home for your loved one.
19 April 2024
We are really happy with the care and consideration provided to our Mother during her 2 years as a resident. Communication, care, staff, and management are excellent. Access to visit our Mother is unrestricted and the atmosphere is very good whatever time we go in. Cannot recommend the manager and
his team highly enough.
19 April 2024
My experience with Castleford has been excellent. The staff have been professional, caring, informative, and communicative about my relative, making me feel like part of the team, and they are very alert to any changes. My relative can be difficult, and the staff cope with this and try to find ways
around the problems. My relative chooses not to eat most of what is offered, but the staff give what is asked for, and monitor any weight changes.
18 April 2024
Over the past few weeks, I have noticed a visible decline in the dining experience and quality of food. Numerous staff members have raised concerns and to date, it seems to be worse than ever. I have raised concerns which seem to have been ignored by management. Bowls which are a safety issue with
residents and staff as they’ve been in a very hot oven (lasagna or pies etc). The soup which is too hot or to the opposite extreme of being cold. The food coming out of the kitchen at the moment is way below standard and not the usual for Castleford sadly.
15 April 2024
My mother lived at Castleford for 18 months where she died. I and my family have always found the staff very kind, loving, and respectful toward her. The staff has always had an attitude that we were sharing the care with Mum, with the amount of consultation that we chose, and always sharing changes
and issues. We are so grateful that we found Castleford and she could spend the last 18 months of her life there.
Every member of staff is kind and friendly, from the nursing staff to the carers, cleaners, kitchen staff, and maintenance. As soon as you walk in you sense that the important people are the residents, it is their home, and are treated with respect and dignity by staff, other residents, and visitors.
Mum loved the food and I had a delicious relatives' meal there!
These things all reflect the management of the home. The management style is open and friendly. The management team always listens and acts on any issue. The support and empathy from the staff has been invaluable.
07 March 2024
Staff are friendly. Always say hello.
Caring for residents when I arrived, with dignity. My mother who is mainly bedbound was being fed when I arrived. Young carer was very nice and polite. Took good care of my mum's needs. She also fed her in the morning and washed her.
Mum's room was spotless
and so is the care home, which also has a new foyer carpet.
08 January 2024
Mum is happy and cared for and likes the staff that look after her and considers Castleford House as her home, which is really important to us as a family. Having to move her from her home, then entrust someone else with her twenty-four hour care, is a big decision.
30 October 2023
We certainly wouldn’t choose for Mum to be in a nursing home, but that decision has been taken from us and it isn’t possible for her to live at home. This has been a difficult journey for all of the family, but made all the easier because of the care she receives at Castleford Nursing Home. To know
that she is cared for in the same way as we want to care for her is reassuring. The staff at Castleford Nursing Home are attentive, caring, compassionate and empathetic. It really is like having extended family who are not only there for Mum, but the rest of the family too. Every member of staff, kitchen, cleaning, care, lifestyles, nursing and management, are approachable and willing to help. My mum loves them all and thank goodness they have a sense of humour, it is certainly needed at times. Thank you to you all.