Castleford House, Chepstow, Gloucestershire
Castleford House, Chepstow, Gloucestershire
Castleford House, Chepstow, Gloucestershire

Castleford House nursing home is an attractive Victorian building, set in an idyllic location, near Chepstow. The interior boasts large rooms, high ceilings, massive fireplaces, all lovingly and sympathetically refurbished.

Castleford House offers stylish and comfortable accommodation for residents. There's a mixture of single and double rooms and the majority are ensuite, with a terrace or views onto gardens. Inside the house, residents enjoy bright and airy lounges as well as a smaller sitting room/library for quiet reading.

A rich schedule of organised activities gives residents the opportunity to participate in favourite pastimes, learn new skills, venture outdoors and keep their minds and bodies fit and alert.

There is a passenger lift and all areas are accessible for wheel-chairs. The gardens are available to residents and visitors at all times and offer views over the Wye Valley.

Group: Milkwood Care Ltd

Person in charge: Benjamin Miller (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 33

Shared Rooms: 5

Rooms with ensuite WC: 17

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Castleford House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 19 Feb 2018

Please be aware that this is subject to change at a moment's notice, depending on if/when potential admissions have funding in place.

Reviews

9.4 Castleford House has a Review Score of 9.4 (9.354)

The Review Score of 9.4 (maximum of 10) for Castleford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Castleford House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.354 for Castleford House is calculated as follows: ( (139 Excellents x 5) + (143 Goods x 4) + (29 Satisfactorys x 3) ) ÷ 311 Ratings = 4.354

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Castleford House is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 15 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    13
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castleford House?

  • Extremely LIKELY
    19
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Castleford House

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

I am pleased with the care my mother receives here. I feel she is safe, she is respected, she receives warmth, affection and cheerful attention. The staff at Castleford appear to work well as a team, and they put much effort into continuous improvement. They are not content to just keep turning the handle to run an organisation that is already pretty good.

How likely would you be to recommend Castleford House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Ben Miller, Manager at Castleford House responded to this review on 09 Nov 2017:

Thank you very much for your kind words. It is a pleasure looking after Mum. Your words will be passed onto the team.

Castleford House has recently been redecorated internally, giving it a bright, fresh look.
The staff respect the residents' dignity, treating them with kindness and patience.
The meals are nutritious and well presented.
Management willingly provide updates on the well being of the resident, on request from their family members living far away, for which we are very grateful!

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Ben Miller, Manager at Castleford House responded to this review on 07 Nov 2017:

Thank you for the kind words, they will be passed on to our staff.

Staff always helpful and very approachable.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Benjamin Miller, Manager at Castleford House responded to this review on 01 Nov 2017:

Thank you very much for your review, it is much appreciated.

My father has been at Castleford House for eighteen months and the staff there are always caring, helpful and supportive. We do no visit dad on a specific day or time, however, when we arrive each time he is still receiving the same care and attention so we know he is being given the same level of care 24 hours a day. Castleford House organises various activities indoors and outside during the years. We have attended this year a dog show, the Summer Fate and we are looking forward to the Halloween/Bonfire night in November. They have taken him out on numerous trips to the park for tea and cakes and even the seaside. We would confidentially recommend Castleford, it's staff and management.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ben Miller, Manager at Castleford House responded to this review on 25 Oct 2017:

Thank you very much for the kind words. It is a pleasure to look after dad.

Would like to see more activity rather than people sitting in chairs all day. Exercise is essential especially people with dementia. A physio department is needed. There seems to be only one at hospital. Castleford is a great place. Staff very kind and caring. Very professional.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ben Miller, Manager at Castleford House responded to this review on 09 Oct 2017:

Thank you for your kind words. Physiotherapy is accessed via the local NHS hospital or privately, though it would definitely be an asset if we could obtain the services of a physio in the future.

Very caring management and staff.
Good food cooked on premises.
Excellent gardens.
Good activities for patients.
Good interaction between staff and family.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Ben Miller, Manager at Castleford House responded to this review on 12 Sep 2017:

Thank you very much for your kind words, they have been passed onto our team.

Dad has been at Castleford for over a year.

He is happy (as much as we can tell), he is always dressed smart, clean and comfortable. We visit often even if we find the visits hard. Staff are always on hand to help.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ben Miller, Manager at Castleford House responded to this review on 12 Sep 2017:

Thank you very much for your king words, it is much appreciated.

Care staff are very caring and give residents dignity. Entertainment and outings very good. A few blips with laundry but helpful staff get it sorted. My husband is always clean and tidy and never smells.

How likely would you be to recommend Castleford House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Each time I visit Castleford House the staff are polite, kind, considerate and very patient with all residents. My father has always been comfortable, well fed and groomed. I am very grateful for this and can rest assured that he is safe, secure and being well cared for.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My sister is well cared for in warm comfortable surroundings. The staff do not have time for a high level of individual attention but are there when needed.
I would unlikely to recommend only because so much depends on personal circumstances and I do not recommend service providers on principle.

How likely would you be to recommend Castleford House? Neither Unlikely or Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband is looked after very well. He is always in a lot of pain and can have extra morphine on a bad day. This is not always noticed by staff that he is in more pain. The staff are very kind though. He can go to the toilet himself but not clean himself properly so I find him with horrid dirty nails and sometimes poo on his hands. I don't know what can be done as they don't always know when he has been.

How likely would you be to recommend Castleford House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think it has a lovely atmosphere and it tries very hard to keep people happy and well looked after.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is very settled due to the professional and friendly care the staff at the home give. All his needs are catered for in this warm and homely environment.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Mum has been cared for at Castleford House for four years. She has been well looked after and staff have been kind to her. Home is kept clean and tidy and we are made welcome when visiting Mum. Sometimes I feel it is a little understaffed so can get very busy then but on the whole, it's all good. I think mum gets a bit bored at times as she is still alert although wheelchair bound. But the activities lady is very good and does her best for the residents.

How likely would you be to recommend Castleford House? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

My husband went into Castleford House last October and settled in very well. The staff have connected with him, and they are all very kind and willing to do anything for him. He is always tidy and seems to be happy there. Good activity staff who interact with patients very well.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care my mother received whilst at Castleford was always of a very high standard. The week leading up to her death was above and beyond the normal. The staff were excellent to all the family and treated us with compassion, whilst still retaining their professionalism and this made the situation more bearable. Mum was treated with dignity right until her last breath and we will be eternally grateful.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Everything at the home is great. I have no complaints at all about the care of my brother.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in the care home for approximately 3 years. She has always received excellent care and has been happy and content in the environment. The staff work so hard and are always friendly, approachable and helpful. They are so dedicated and caring and make life so much better for the residents. As far as I am concerned, my mother could not be in a better place at this moment in time.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Overall, very happy with the care provided. Feel investment in reclining chairs would be an improvement on the current easy chairs, which do no provide enough head and neck support.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Grounds and environment were excellent. staff very friendly, nothing is too much trouble. Engaged with my husband a lot, didn't seem unhappy. Staff a little careless on how my husband was handled, bad cut on back of hand. Electric shaver went missing but the manager paid me for that straight away with apologies.
All in all, we were most happy with my husband's care. Perhaps if nit picking I would say a little more entertainment interaction.

How likely would you be to recommend Castleford House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Just thought I would do an update on my previous review which was over two years ago. I am pleased to report that my 94 year old Mother is still happily receiving such good care at Castleford. Indeed she hardly seems to have deteriorated much at all. She is happy and very well cared for and we are so grateful to the staff as it has been such an emotional journey as she suffers from vascular dementia. I cannot recommend them highly enough or thank them enough for looking after my mother so well.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice comfortable secure house and gardens with wheelchair access to car park, terrace and garden. Dedicated friendly staff and appetising well cooked food.

How likely would you be to recommend Castleford House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Dad is happy and settled at Castleford. He is well cared for by all the staff who always treat him with kindness and respect.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

In October 2014 we were told that my Mother needed both nursing and dementia care. We looked at many homes. Some of them were depressing, some not too clean, some were obviously over crowded and in some the staff simply did not give us confidence. After much searching we found Castleford House. What a joy and how different to so many of the others we had seen. Mum had a lovely private room on the ground floor with her own en suite. The interior of the home is pleasant and was always clean and fresh. Gardens are lovely. Castleford has - in my opinion - an excellent team of nursing staff, carers, domestic and maintenance staff. All friendly and helpful. Sometimes they took Mum on trips in their bus. She particularly liked going to the seaside. Mum always looked clean and tidy and we were confident that she received the very best of care during her time there and that she was safe. Mum was there for 16 months before she passed away.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I would like to thank all of the staff at Castleford so much for the help and support to all of our family and the fantastic care that they take of my mum. She is always clean & tidy as well as her room being immaculate whenever any of us call in to see mum, which is always on spec and never prearranged. We have struggled with mum's diagnosis and illness as a family but we all know that she is safe, well and feels comfortable an cared for.

I can't thank the management and team enough for what they do on a daily basis!

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum has been living at Castleford for 6 years during which time her condition has deteriorated considerably (as expected) even thought she is quite young. The staff at Castleford have always taken fantastic care of her even when she has been a little uncooperative. Whenever I come to visit, Mum is clean and tidy and her room and bed are always spotless. Mum used to like to wander about a lot and the staff were always very accommodating of this even though I'm sure it made things a bit more tricky for them. They would allow her to sit with them and even help with things if she wanted to. All her medical needs have been taken care of and Mum is shown a lot of affection and care. The team members don't change often which is very helpful for someone with Alzheimer's who gets easily confused. I have every confidence that when anything happens to Mum (she has a slight fall or doesn't fell well) somebody will let me know straight away. The very distressing situation of Mum's illness has been made very much better by knowing that she is getting the best possible care. I am always made to feel very welcome when I come to visit and the team have always been very kind to us as a family. I can't recommend the Manager and her team highly enough.

How likely would you be to recommend Castleford House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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