Castleford House

I have been a regular visitor for six years. During this time, my wife has been immobile, i.e., in a wheelchair or bed. My view is that the home is not perfect but tries hard to be. My view is that the staff who care for her day to day needs, carers and nurses, all do their best for my wife. The kitchen, laundry and other 'backroom' staff all fit in to provide a quiet, efficient running of the home. I'm able to speak to management when I feel it necessary and am listened to.

My mother has been at Castleford for 18 months and the level and quality of care she receives is outstanding. The staff are undoubtedly the biggest asset in this home and I now think of them as my mums second family, all of them go out of their way to ensure all her needs are met in a professional yet compassionate manner. I feel she is surrounded by people who genuinely care about her and are reactive to any changes in her care needs. She is very well supported and extremely well fed as there is a great choice of food on offer. From a family perspective we are kept very well informed and they are very receptive to us visiting/calling when we want to. I am so glad we found Castleford as it has been an excellent choice for mum and I really don't know what we would have done without them.

It is a huge relief to know Dad is receiving the very best of care.

My father has been at Castleford House for approximately three months, and the different is very noticeable. He is mobile, enjoys his food and has a pleasant room. The staff go above and beyond to look after him, offering reassurance when he needs it. Very pleased with the care and how the home involve us as a family too.

Castleford is an excellent Nursing Home with very friendly, kind and compassionate staff. A highly professional all-round service is provided to all residents, who are treated with such dignity and respect by well-trained and experienced staff members. Communication is excellent, too. My mother has been a resident for 8 months now and is so much happier and content, compared to when she first arrived from hospital, thanks to all of the fantastic team at Castleford!

My partner moved in to Castleford in Early Feb. We have been warmly welcomed, nothing seems too much trouble. Staff are kind, friendly, professional. Activities staff are keen to engage him in a variety of activities. So far, very happy.

My mum moved in Castleford House 4 months ago and I've been very pleased with the excellent care she's received. I live nearby, so already knew that Castleford was highly regarded, but it's lovely to see it in practice. My mum has advanced dementia but is still mobile, but this is not a problem at Castleford and it's good to see residents being allowed the freedom and dignity to move as they please around the main living rooms. Everytime I've called in to see my mum I've seen staff treat all residents with kindness and respect. Communication between the home and me is very good - they ring with any medical concerns and we have an essigned member of staff for my mum's overall care.

Very pleasant place to visit our mum - staff are always polite and welcoming each visit. My mum always has a smile on her face. Castleford House was the best place when faced with the traumatic decision - it really feels like a home from home.

Nevertheless, I take comfort from the face that mum is in the best available home and I know that, together, we are providing mum with the best possible quality of life.

The care that he has received is caring and always dignified. If there have been any problems, the staff are quick to help in any way they can. I couldn't wish for anywhere better for my dad.

Every single time we visit we are so pleased by the way the mum is being looked after. We are always overjoyed when we see mums smiling face via social media with all the activities. We often joke that she has a far better social life than we do. Just keep doing what you do we are forever in your debt.

My mother has been a resident at Castleford House for over 3 years. She has received good care that has adapted to her changing needs as required. The staff are friendly and professional and always take time out from their duties to chat when I visit. The home is warm and welcoming and my mother is happy and appears content.

The room was acceptable, but the building was kept clean by a team of cleaners who never seemed to stop. Some staff seem overworked by other staff who don't appear to do a lot. We had high hopes for Castleford, which were dashed when the original manager left.

I'd urge you to consider this lovely home, set in beautiful gardens if you are looking for a care home for your loved one.

We are really happy with the care and consideration provided to our Mother during her 2 years as a resident. Communication, care, staff, and management are excellent. Access to visit our Mother is unrestricted and the atmosphere is very good whatever time we go in. Cannot recommend the manager and his team highly enough.

My experience with Castleford has been excellent. The staff have been professional, caring, informative, and communicative about my relative, making me feel like part of the team, and they are very alert to any changes. My relative can be difficult, and the staff cope with this and try to find ways around the problems. My relative chooses not to eat most of what is offered, but the staff give what is asked for, and monitor any weight changes.

Over the past few weeks, I have noticed a visible decline in the dining experience and quality of food. Numerous staff members have raised concerns and to date, it seems to be worse than ever. I have raised concerns which seem to have been ignored by management. Bowls which are a safety issue with residents and staff as they’ve been in a very hot oven (lasagna or pies etc). The soup which is too hot or to the opposite extreme of being cold. The food coming out of the kitchen at the moment is way below standard and not the usual for Castleford sadly.

These things all reflect the management of the home. The management style is open and friendly. The management team always listens and acts on any issue. The support and empathy from the staff has been invaluable.

Mum's room was spotless and so is the care home, which also has a new foyer carpet.

Mum is happy and cared for and likes the staff that look after her and considers Castleford House as her home, which is really important to us as a family. Having to move her from her home, then entrust someone else with her twenty-four hour care, is a big decision.