






Castleford House nursing home is an attractive Victorian building, set in an idyllic location, near Chepstow. The interior boasts large rooms, high ceilings, massive fireplaces, all lovingly and sympathetically refurbished.
Castleford House offers stylish and comfortable accommodation for residents. There's a mixture of single and double rooms and the majority are ensuite, with a terrace or views onto gardens. Inside the house, residents enjoy bright and airy lounges as well...
Care Provided by Castleford House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note that all fees are provided on a "cost of care" basis, with the cost of the room added on. Management cannot give an accurate cost without first assessing the person.
Fees provided exclude supplements such as hairdressing, chiropody, reflexology, mobility specialist and other items (these can be discussed prior to admission).
The price(s) shown are provided by the care home. Contact Castleford House for full pricing details and T&Cs.
Contact Castleford House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Milkwood Care Ltd
- Private Owned
Person in charge
- Tracy Slim (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (5)
Castleford House Reviews (105)
Castleford House has a Review Score of 9.5 (9.536) out of 10, based on 12 reviews in the last 2 years.
Over all time Castleford House has 105 reviews.
Castleford staff are excellent. They are friendly and welcoming. The managers door is always open. He and the team keep us updated on the current situation, which really helps, given the fact we are unable to visit.
Thank you for your kind words this will be passed onto the management and staff.
My husband was admitted to Castleford on 18th May and went into quarantine for 14 days as is standard practice. He was very confused and stressed because he had already been in quarantine for eight weeks in hospital. The manager and his staff have been so good since he was admitted and we can now Face-time my husband and see that he has settled in so well. There are lots of activities for the residents to take part in and we as a family have no hesitation in recommending Castleford House to anyone who wants firstclass care for themselves or their loved ones.
Thank you for your kind words about the care your husband is receiving at Castleford I will pass these onto the management and staff.
The care is outstanding and the level of assistance, dedication and commitment is first class. The thoughtful suggestions and attention to individual worries is constructive and most helpful. They go that extra mile.
Thank you for your kind words. They have been passed onto our staff team.
A high standard of care, some excellent staff in all areas. As with everywhere, there is scope for improvement, but there is a continuous and effective effort for continuous improvement. There have been very many changes over the 3 years that my mum has been here. Any issues we have are always taken seriously and acted upon. One area I think still needs some work is the food, which is rather institutional. The meals are prepared well but there is little by way of homely extras, such as a choice of cheeses, breads, any palate stimulants such as pickles, pate, olives, or other little extras. It’s not easy to get ‘special’ extras given unless a relative brings them and offers them. The residents' tastes do change, but there is a narrow range of food for the tastes to change to.
Lovely, kind, hardworking staff, very happy patients, a true joy to come and visit. Keep it up. Great variety of activities for all to enjoy.
We visited a few different nursing homes to get a feel and Castleford stood out. The feel of the place, the beautiful gardens even had chickens walking around. One thing that stood out was the number of people walking around not confined to chairs. The staff were friendly. Dad had Lewy body dementia, he was allowed to walk around. He loved to get involved with the music therapy sessions. Was allowed to dance and sing.
They get families involved where you can eat with your loved one in a lovely dining room with a good choice of food, you can join in with activities.
I would recommend without a doubt Castleford.
Overall I am very happy with Mum's care at Castleford. And the staff do a tremendous job to keep the residents happy and stimulated. Mum seems content and happy at Castleford. Her personal care is good she is always clean and dressed appropriately. The staff are friendly and helpful and treat the residents with respect and dignity. The meals are nutritious and presented well, with thought to residents personal dietary needs. I am impressed with the number of different activities which are on offer weekly which also include seasonal festivals, and also with the staff's efforts to get the residents involved in them, each to their own ability.
The Castleford team have made mum's transition into the home as easy as possible for us. All our requests and concerns have been listened to and although there is inevitably some loss of communication variation in attitude between staff, generally everyone has been enthusiastic in supporting our needs. I've been particularly impressed with the manager's knowledge of what is happening at a person-centred level, on the ground.
My Husband has been very well looked after by the carers and nurses. The Management has been exceptional. Everyone has been very cheerful and helpful even though some days may be very difficult for them!
My experience with dealing with the management was excellent.
Thank you very much for your kind words. I have passed them into our staff.
Always plenty of staff available. Clean surroundings. Pleasant gardens if only they could get the resident outside in the fresh air more only a few is not enough. Played music is too quiet most are hard of hearing. More care should be taken in dressing in the morning wrong clothes and thermals in the Summer.
My husband has been in Castleford for 3 years and has been well looked after by staff. Nothing is too much trouble. All staff are kind and caring.
Thanks for your kind words. I have passed them on to our staff.
Without exception, we have found the whole team ay Castleford communicate very well, they all come across as sincere, polite, supportive and caring. Their response time for emergency care is quite remarkable as it is with more mundane duties alarms etc. Apart from the above mentioned all the staff act in a respectful professional manner. Castleford is certainly going places.
Thank you for your kind words. I have passed them on to our staff team.
Well managed with a friendly caring team. Very good lounges and facilities, excellent setting in lawns and garden.
Thank you for your kind words. I will share them with our staff team.
Mum has been with Castleford in Tutshill for a nearly a year. A year ago, I couldn't have imagined feeling as comfortable with her situation and reassured about her care and wellbeing as I do now. I and she are really fortunate to have a member of my family or a friend visit her every day. We have been reassured by the care and professionalism shown every day by the Castleford carers, nursing team and managers. They genuinely care for mum, as they do all their residents. They get the basics right; mum is well fed, sensitively cared for and attended to. I see it in how well mum looks, in how she interacts with each member of the care team, in how settled she seems (on the Facetime clips of her singing) when we are not with her. Alongside the vital basics, Castleford management and carers think of new ways to gently engage and bring variety and flavour to the lives of their residents, I feel mum is in safe hands and would recommend Castleford in Tutshill.
My father has been safe, clean and comfortable ever since he has been at Castleford. The staff have always been courteous, kind and caring towards him as well as understanding his needs. We are very grateful for all their help and support which is always available.
We wanted to take mum out for a Christmas treat so cooked an afternoon tea for her and all the family at a hotel near Castleford. One of the nurses made sure he had all the details and made arrangements for the van to be available and a carer to accompany us. The resident's activity coordinator sent me an email because a friend of mum's from New Zealand had sent her a Christmas card and the activity coordinator wanted to know more about the lady so they could talk to mum about it and return a card. Both staff put extra care into their work.
Thank you so much for your kind words. I have passed them onto our team.
The staff were exceedingly helpful and considerate to both our needs and our friend with dementia. For me it was particularly difficult as I lived a considerable distance away and could only travel to the home infrequently. All arrangements were put in hand by the manager who was particularly helpful. The staff we spoke to were well informed about my friends needs during the time she was there.
Thank you for your kind words. They have been passed to our staff.
Try to spend 2/3 days (2 1/2 hrs) during week. Beautiful well kept gardens and grounds with adequate seating to sit or walk in gardens. Display of flowers the best I have ever seen. Well kept reception rooms. Plenty of room for residents to walk about if they want to.
Thank you very much for your kind words.
We have been very pleased and reassured by the fact that our father is a resident at Castleford House. We feel he is well cared for, safe, secure and as comfortable as possible.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Castleford House.
There are no upcoming events for Castleford House.
Awards / Recognitions (8)
- 26 Nov 2022Recipient: Castleford House
- 08 Oct 2022Recipient: Castleford House
- 08 Oct 2022Recipient: Castleford House
Accreditations
There are no accreditations posted yet for Castleford House.
Meet the Team (2)

I previously worked as a heavy plant operator, a JCB driver, a boarding manager at Lafarge Plasterboard and was then manager at Critchcraft Tiles.
One of my favourite things about my role is seeing people smile after a job is done. I find that this role is different to the other jobs I've had, it's a bit of a challenge for me. I think the ability to learn and fix a variety of tasks, many being quite challenging, is one of my strengths.
I think that one of Castleford House's biggest achievements is getting the overall "Outstanding" CQC rating. When I'm stressed I tend to go clay pigeon shooting or blame the wife (and then buy her some flowers afterwards).
At Castleford there's always help at hand if you need it. Being part of the team allows me to achieve so many things in my role.

Welcome to Castleford.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castleford House to verify any information. View our terms and conditions. Castleford House has an Enhanced Service -more info.