






Castleford House nursing home is an attractive Victorian building, set in an idyllic location, near Chepstow. The interior boasts large rooms, high ceilings, massive fireplaces, all lovingly and sympathetically refurbished.
Castleford House offers stylish and comfortable accommodation for residents. There's a mixture of single and double rooms and the majority are ensuite, with a terrace or views onto gardens. Inside the house, residents enjoy bright and airy lounges as well...
Care Provided by Castleford House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note that all fees are provided on a "cost of care" basis, with the cost of the room added on. Management cannot give an accurate cost without first assessing the person.
Fees provided exclude supplements such as hairdressing, chiropody, reflexology, mobility specialist and other items (these can be discussed prior to admission).
The price(s) shown are provided by the care home. Contact Castleford House for full pricing details and T&Cs.
Contact Castleford House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Milkwood Care Ltd
- Private Owned
Person in charge
- Tracy Slim (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (5)
Castleford House Reviews (105)
Castleford House has a Review Score of 9.5 (9.536) out of 10, based on 12 reviews in the last 2 years.
Over all time Castleford House has 105 reviews.
We cannot fault anything in the care she received.
The manager kept us informed at all times about any restrictions etc. during lockdown and we were always phoned and told of any health issues with Mum. Head of lifestyles and the activities team are fantastic. They always went above and beyond with everything they did to engage the residents. To see the happy, smiling faces of everyone, especially when visiting was restricted was a great comfort.
We will forever be grateful for the outstanding care, kindness and compassion shown to Mum and to us as a family during the last weeks of Mum's life. To know that she wouldn’t be on her own when we couldn’t be there with her was a huge comfort to us all.
Thank you so much for your kind words, we have passed them on to all the team. It was a pleasure to know Mum and all of you.
Standards of care are very high. Staff show high levels of concern for residents and families. Management are approachable and flexible. Residents have been kept safe through Covid.
We are so happy with the genuine care, support and attention given to our loved one. The constant activities are great as our loved one is engaged and not just left to sit unless tired of course. We wanted a setting which is home from home and we found it.
I am very happy with the care my mother receives from Castleford House Care Home. The staff are very helpful and friendly. Nothing is too much trouble.
My wife has been a resident for over twelve months and I have nothing but great praise for the manager and all his staff for the dedicated caring, cheerful and friendly way they all operate the nursing home. By the greatest good fortune, the nursing home is only fifteen minutes drive away from my home.
My sister was transferred from another home, where we were not happy with her care. Castleford House is managed with a completely different philosophy. It seems to me that the staff, residents and their families are included within the care plan. The manager evidently takes pride in and cares about his responsibilities. This is shown in the warmth of the staff and their interaction with residents and families. I would love my sister to be at home. But this is a good alternative and I don't think you'll find better. Some of the ratings I have put 'good' rather than excellent because I don't really know, i.e. rooms. I have only seen one, it was okay. But I don't think that's very important. What is - is the care.
After nearly 3 years of outstandingly good care my wife sadly passed away in February. During the last few days, and the last day in particular the care was simply superb, calm, reassuring, constant vigilance everything in fact that contributed to an inevitable but gentle passage. One could not have wished for a more peaceful passing, and all this in spite of the difficulties posed by covid restrictions. I cannot praise the nurses and carers highly enough. It was caring of the highest order - thank you.
My mother-in-law came to stay in December, it was a difficult time especially with a pandemic, the transition was made easier by all the staff and management. We were kept updated, it’s been hard with restrictions on visits but have managed video calls and telephone calls. Any query or concern has been answered swiftly. The activities to keep them busy are amazing and varied, well done!
Thank you so very much Castleford.
Mum has been in Castleford Care home since May 2020 and it is amazing. The staff are all fantastic and although we have not been able to see mum very much we get to interact with her every week on video calls and see regular updates of all the great activities she is involved in. Communication is great too which is invaluable when we can’t visit. Highly recommend this care home to others thinking about the best place for loved ones.
Mum joined our father at Castleford in December, after making a very difficult decision as a family. We knew she would be welcomed and looked after just as our father has, we could not have wished for anywhere else that offered such wonderful care and compassion.
I needn't have worried. Castleford House have been amazing, ensuring that Nan is comfortable and feels safe, while ensuring she is always busy. They have really jumped through hoops to ensure she is happy. We haven't been able to see her yet but have managed to have the odd window chat and video call, which both she and my kids have loved! Before Christmas we were part of a carol service to sing for the residents through the window. You should have seen her face light up.
All in all I wouldn't have wanted my nan anywhere else!
This is the most wonderful and caring place you would want your loved one to be lucky enough to reside in. Such a caring, warm and friendly atmosphere, they have become our loved one's second family, they not only care for your loved one but care for the family too. As a family we cannot praise Castleford House enough, we are so grateful every day for the love and kindness that is given, the interaction that is given is amazing, everything is amazing.
Despite the challenges of Covid and the extra work this involves, whenever I call to check-in and speak to my friend, the staff are always happy to help and make sure we can have those important little chats, which are so valued when we are all locked down. It’s hugely reassuring to know that my dear friend has care which is tailored and centred around her needs and preferences. Thank you.
The home was always very clean and never had a smell about it as witnessed in other homes.
The food was always of a very high standard and there was always a good choice, the chefs would even cook something else if there wasn’t anything on the menu my mum fancied. There were always plenty of snacks and lots of delicious homemade cakes. Each year they made my mum a special birthday cake as they do with all the residents.
The level of activity that takes place ie exceptional even though COVID has prevented outside entertainers from entering the home. The lifestyles team are amazing and do everything they can to occupy the residents. Before COVID they even took some residents ice skating. What they do there is outstanding.
The management at the home was approachable and listened to our views as a family. They made us all feel like one big family.
Found all staff friendly, helpful and professional.
This has been a year like no other but I feel that my husband is in the best possible place to be looked after with his severely declining health. The wonderful staff take every new challenge in their stride and always show kindness and patience to him and to me. I am so grateful for all the help and support we have from them.
I appreciate that no care home can be perfect; particularly when it predominately deals with difficult and distressing situations and it must be run for profit but I firmly believe that Castleford care home is as good as it gets. I have always found the care home to be clean; the residents are kept comfortable and the staff go that extra mile to take care of the residents as well as the relatives. I have heard from other relatives that their end of care life is more than can be hoped for. During this difficult time, we are able to facetime our loved one and are assured that he is in the best possible place. In spite of not being able to visit the home, we have every faith in the care provided. I and my family are extremely grateful to each and every one of the staff. They are all brilliant. Castleford well deserves its outstanding rating.
Thank you for your lovely review of Castleford - this will be passed onto the staff team.
Although I have no previous experience of having a family member in care for comparison, I know that Castleford House is a welcoming and caring place for residents and visitors. I appreciate being kept up to date especially at this difficult time. I have every confidence in the work the staff are doing to keep everyone safe and well.
Thank you for your review. I will pass your kind words on to the staff team.
Mum has been with the home for almost three years. If it was not for the manager and his fantastic team, Mum would not be with us today as we moved her from another home. Since being in the home, she has gone from strength to strength and they do everything they can to make sure she has a fantastic quality of life. She very often goes out on day trips and does many activities that she would not have completed if she was not there. She keeps everyone smiling and has not lost the character she previously had - this is due to all the staff making her feel valued and special. We would be totally lost without the high level of care and respect at this difficult time and we can’t thank each and every member of staff enough. I am in the medical profession myself and have worked in many care homes over the years and this is by far the best care home I have ever had the pleasure to be connected with. We will always be eternally grateful for the kind, passionate team at Castleford and would highly recommend them.
Thank you for your lovely feedback on the care your mum receives at Castleford House. I am so pleased that your mum is happy and settled in our Care Home. Your feedback will be shared with the staff team at Castleford.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Castleford House.
There are no upcoming events for Castleford House.
Awards / Recognitions (8)
- 26 Nov 2022Recipient: Castleford House
- 08 Oct 2022Recipient: Castleford House
- 08 Oct 2022Recipient: Castleford House
Accreditations
There are no accreditations posted yet for Castleford House.
Meet the Team (2)

I previously worked as a heavy plant operator, a JCB driver, a boarding manager at Lafarge Plasterboard and was then manager at Critchcraft Tiles.
One of my favourite things about my role is seeing people smile after a job is done. I find that this role is different to the other jobs I've had, it's a bit of a challenge for me. I think the ability to learn and fix a variety of tasks, many being quite challenging, is one of my strengths.
I think that one of Castleford House's biggest achievements is getting the overall "Outstanding" CQC rating. When I'm stressed I tend to go clay pigeon shooting or blame the wife (and then buy her some flowers afterwards).
At Castleford there's always help at hand if you need it. Being part of the team allows me to achieve so many things in my role.

Welcome to Castleford.
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