






Castleford House nursing home is an attractive Victorian building, set in an idyllic location, near Chepstow. The interior boasts large rooms, high ceilings, massive fireplaces, all lovingly and sympathetically refurbished.
Castleford House offers stylish and comfortable accommodation for residents. There's a mixture of single and double rooms and the majority are ensuite, with a terrace or views onto gardens. Inside the house, residents enjoy bright and airy lounges as well...
Care Provided by Castleford House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note that all fees are provided on a "cost of care" basis, with the cost of the room added on. Management cannot give an accurate cost without first assessing the person.
Fees provided exclude supplements such as hairdressing, chiropody, reflexology, mobility specialist and other items (these can be discussed prior to admission).
The price(s) shown are provided by the care home. Contact Castleford House for full pricing details and T&Cs.
Contact Castleford House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Milkwood Care Ltd
- Private Owned
Person in charge
- Tracy Slim (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (5)
Castleford House Reviews (105)
Castleford House has a Review Score of 9.5 (9.536) out of 10, based on 12 reviews in the last 2 years.
Over all time Castleford House has 105 reviews.
We certainly wouldn’t choose for Mum to be in a nursing home, but that decision has been taken from us and it isn’t possible for her to live at home. This has been a difficult journey for all of the family, but made all the easier because of the care she receives at Castleford Nursing Home. To know that she is cared for in the same way as we want to care for her is reassuring. The staff at Castleford Nursing Home are attentive, caring, compassionate and empathetic. It really is like having extended family who are not only there for Mum, but the rest of the family too. Every member of staff, kitchen, cleaning, care, lifestyles, nursing and management, are approachable and willing to help. My mum loves them all and thank goodness they have a sense of humour, it is certainly needed at times. Thank you to you all.
Thank you so much for your kind words, I will make sure they are passed onto the team.
What a lovely, caring environment. Lovely dedicated staff. Residents treated with respect from the lovely staff. Always something going on to entertain residents. Staff are always helpful and are easy to talk to. Visiting times are good too.
Thank you so much for your kind words, I will make sure they are passed on to our team.
In what is a very difficult job/career, all the staff certainly put in the extra mile.
Thank you.
Thank you so much for your kind words - I will make sure they're passed on to the team. It's a pleasure knowing Mum and her family.
I moved my mother from another care home on the south coast of England to be nearer me. I was also very unhappy with the care she was receiving at that home. Since arriving at Castleford House Care Home, my mum’s physical and mental health have improved greatly. I feel she is incredibly well cared for and is treated with dignity. Every time I visit she is clean and well-dressed, it looks as if someone has taken the time to think about her appearance which is so important for people who have always cared about how they are presented. My mum doesn’t often want to join in with events but she is always encouraged to and if I want to arrange to take her out the home is always happy to facilitate. The home is always clean and welcoming and there is no attempt to hide the fact that is the resident’s home. When you walk in the entrance you can see the residents being cared for and included, in her previous home it felt as if the residents were being hidden. I am very happy with the care my mum is receiving.
Thank you so much for your kind words, they will be passed on to the team. It's a pleasure knowing Mum and all of her family!
The decision to put Mum into a care home was so difficult. We moved Mum to Castleford House after three months in a previous home where the care was poor. The difference is amazing. The staff are so caring, committed and friendly. We have seen an improvement in Mum's speech and her mood in the short time she has been at Castleford House. The level of care is fantastic and the encouragement and patience from the staff is outstanding. The manager and his team are all wonderful.
Thank you so much for your kind words, I will make sure they are passed on to the team.
Handing care over of a loved one is the most heart-wrenching thing. My family have had to do this twice, both with my dad and then my mum. Both of them are at Castleford receiving the most wonderful care that we could wish for. The care, support and commitment of the staff and management are second to none and continues to amaze us with the lengths they go to ensure the best quality of life possible for the residents. You only have to look at the nominations and awards won of late to realise the high standards Castleford offers. The staff at Castleford are now like our extended family, and we will be forever grateful for everything they do not just for my mum and dad, but also for my family. There is always an array of activities provided to accommodate all levels of capabilities of the residents, resulting in wonderful smiles and photos for families to treasure.
There is always something going on for them to be involved in, whether it's trips out or special times indoors.
Thank you so much to all the staff at Castleford, your lifesavers.
Always kept well informed on health issues etc.
The manager has a brilliant team working with him, keeping the home having a high standard of care.
My father came to Castleford for end of life care for cancer in 2019, and he received wonderful, caring treatment prior to his death. Now my mother, who has advanced vascular dementia, has just moved in, and my family selected Castleford due to the excellent care given to our father. Two and a half years later, many of the same staff are here and remembered us and Dad. This is the only place we wanted Mum to come as we knew they specialise in dementia, and she would be treated kindly and respectfully. There are lots of activities for the residents and lovely gardens to walk or sit in. It is well run, and I'm impressed that the manager is looking at ways to improve the quality of the resident's life here and the standard of care.
Staff keep everyone up to date with parents' health, well-being and activities. Father has done so many things since he's been at Castleford. He's had the best of times and photos always have his cheeky smile, which means so much to us and him. Thank you so much, everyone.
There is a lot of laughter and happiness between residents and all staff.
I was worried about moving my mother into a care home following bad experiences of other care homes with my father and mother-in-law. Castleford House Care Home is completely different and I am delighted that we have found them. The variety of fantastic activities they undertake give such immense pleasure in the moment that it has transformed my mum's life. Whether it's fake tattoos to satisfy a naughty bucket list yearning, trips to the seaside for fish and chips and an ice cream on a blustery day, or facilitating a theatre trip to see her grandson perform, this team think outside the box. Thank you Castleford House for making my mum's later life be filled with surprising fun rather than repetition and drudgery. You are a very special team.
Thank you so much for your kind words. I have passed them on to our team, we really appreciate it.
It is usually a very sad time when the decision has to be made to send a loved one into the care of someone else, however, because of the love and support that Castleford House Care Home offers this desicion is made so much easier. The care offered is like that of an extended family as is the genuine love shown to the residents. The amazing effort that goes into organising events is second to none - truth be told it is better than what anyone at home could offer. I can honestly say there have been numerous occasions when I have been jealous of both the activities undertaken and the amazing food - such as pizza and cheesecake days! How many times has anyone ever thought - I wish I was there - when referring to a care home? Well done Castleford House Care Home - a 'home' from home!
Thank you so much for your kind words, I will pass them on to our team, they will be so happy.
I have only visited once as I live three hours away but this one visit was enough to see this was the perfect place for my nan. The staff were so welcoming upon arrival and I noticed how caring, helpful and attentive they are to all their residents. We were able to take my nan into the beautiful garden they have and spend some time together as a family which was so special. As I am not local to Castleford and it’s quite difficult to visit, I love the fact that they are regularly posting on their Facebook page with photos of the residents.
Thank you so much for your kind words, I will pass them on to our team, they will be so happy.
My dad is looked after like a dad, a brother, a grandad and is so happy and content which is all we ever want. He has trips out, sing songs, great activities and just time and love from all the staff, not just the carers. Also, my mum and us, as a family, are also cared for as we are also going through the toughest journey ever.
Nothing is ever too much trouble, the team always go over and above. We can’t ask for more and always highly recommend this place to everyone who is going through a similar, hardest decision of their lives. But it is the best decision for our loved ones, both Dad suffering and Mum suffering. Dad's very happy and that’s a true reflection of the love and care given by his extended family at Castleford House Care Home.
You are all truly amazing and we thank you from the bottom of our hearts.
Thank you so much for your kind words, I will make sure they are shared with the rest of the team.
An extremely well-run home where my mum is so well looked after, I never have to worry about her. Management and staff are so friendly, as well as professional, and care for visiting family and friends is also superb. Due to the Covid pandemic, it has not been easy for them, however, they have adhered to the guidelines in every respect and there is now light at the end of the tunnel. Thank you team.
Thank you so much for your kind words, I will pass them on to our team, they will be so happy.
Since moving to Castleford, my cousin has received the most appropriate care; he has been nurtured and the care delivery has been exceptional. His response has been one of calm, enjoyment and participation in many activities arranged 'in house'. The atmosphere is warm and welcoming and I wish I could move my mum in!
Thank you staff, you are all angels.
My nanny has been a resident at Castleford House Care Home since December 2021 after she was moved from another care home where we weren't satisfied with the care she was receiving. In the short time she has been there, Nanny is a completely different person, the sparkle is back in her eyes, she is eating better and she is just doing so well and I firmly believe it is down to the genuine love and care she is receiving. She has been engaged in person-centred activities, most recently going to Barry Island for fish and chips and ice cream despite the terrible weather and she smiled the whole time! I am so happy that Nanny is finally being looked after with the dignity and care she deserves.
The dedication, care and love shown, alongside the respect for her and the communication with us as a family has made her life and ours a very happy one.
Castleford as a care home should be rated 11 out of 10!
My mum has been in Castleford House Care Home for about eight months, we, the family, are very happy with the care she is getting, the manager keeps us informed at all times and the head of lifestyles are amazing. Thank you to everyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Castleford House.
There are no upcoming events for Castleford House.
Awards / Recognitions (8)
- 26 Nov 2022Recipient: Castleford House
- 08 Oct 2022Recipient: Castleford House
- 08 Oct 2022Recipient: Castleford House
Accreditations
There are no accreditations posted yet for Castleford House.
Meet the Team (2)

I previously worked as a heavy plant operator, a JCB driver, a boarding manager at Lafarge Plasterboard and was then manager at Critchcraft Tiles.
One of my favourite things about my role is seeing people smile after a job is done. I find that this role is different to the other jobs I've had, it's a bit of a challenge for me. I think the ability to learn and fix a variety of tasks, many being quite challenging, is one of my strengths.
I think that one of Castleford House's biggest achievements is getting the overall "Outstanding" CQC rating. When I'm stressed I tend to go clay pigeon shooting or blame the wife (and then buy her some flowers afterwards).
At Castleford there's always help at hand if you need it. Being part of the team allows me to achieve so many things in my role.

Welcome to Castleford.
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