Castleford House

Castleford Gardens, Tutshill, Chepstow NP16 7LF
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9.6 101 Reviews
  • Castleford House, Chepstow
Castleford House nursing home is an attractive Victorian building, set in an idyllic location, near Chepstow. The interior boasts large rooms, high ceilings, massive fireplaces, all lovingly and sympathetically refurbished.

Castleford House offers stylish and comfortable accommodation for residents. There's a mixture of single and double rooms and the majority are ensuite, with a terrace or views onto gardens. Inside the house, residents enjoy bright and airy lounges as well as a smaller sitting room/library for quiet reading.

A rich schedule of organised activities gives residents the opportunity to participate in favourite pastimes, learn new skills, venture outdoors and keep their minds and bodies fit and alert.

There is a passenger lift and all areas are accessible for wheel-chairs. The gardens are available to residents and visitors at all times and offer views over the Wye Valley.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £2250
  • Self-Funded Residential Dementia Care: £1300 – £2250
  • Self-Funded Nursing Care: £1400 – £2250
  • Self-Funded Nursing Dementia Care: £1500 – £2250
  • RESPITE Self-Funded Residential Care: £1300 – £2250
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £2250
  • RESPITE Self-Funded Nursing Care: £1400 – £2250
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £2250

Please note that all fees are provided on a "cost of care" basis, with the cost of the room added on. Management cannot give an accurate cost without first assessing the person.


Fees provided exclude supplements such as hairdressing, chiropody, reflexology, mobility specialist and other items (these can be discussed prior to admission).

These prices are only a guideline, please contact Castleford House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Tracy Slim (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (5)
Total of 101, showing 101-101
9.6

Castleford House has a Review Score of 9.6 (9.554) out of 10, based on 18 reviews in the last 2 years. Over all time Castleford House has 101 reviews.

Overall Experience

  • 79
  • 19
  • 2
  • 1
  • 0

Date Published

101
2
8
18
83
Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living at Castleford for 6 years during which time her condition has deteriorated considerably (as expected) even thought she is quite young. The staff at Castleford have always taken fantastic care of her even when she has been a little uncooperative. Whenever I come to visit, Mum is
clean and tidy and her room and bed are always spotless. Mum used to like to wander about a lot and the staff were always very accommodating of this even though I'm sure it made things a bit more tricky for them. They would allow her to sit with them and even help with things if she wanted to. All her medical needs have been taken care of and Mum is shown a lot of affection and care. The team members don't change often which is very helpful for someone with Alzheimer's who gets easily confused. I have every confidence that when anything happens to Mum (she has a slight fall or doesn't fell well) somebody will let me know straight away. The very distressing situation of Mum's illness has been made very much better by knowing that she is getting the best possible care. I am always made to feel very welcome when I come to visit and the team have always been very kind to us as a family. I can't recommend the Manager and her team highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Castleford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.554 for Castleford House is calculated as follows: ( (161 Excellents x 5) + (24 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 213 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castleford House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

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Meet the Team (2)

Katherine

Katherine King

Job Title: Deputy Manager

Joined: 2010

I've had a varied and exciting nursing career, working as a cosmetic treatment nurse for the Harley Medical Group and, before that, staff nurse roles in Chepstow Community Hospital and the Manchester Infirmary Clinic. I became a nurse because a friend of mine applied to nursing college. However, I found that I enjoy caring for people, trying to give them the best care/life possible.


I consider myself to be a good listener, able to provide support and I am not judgemental. I enjoy meeting and getting to know people I care for, making them smile or having a laugh. I like knowing that their loved ones are happy with the care they are receiving.


In my opinion, Castleford House achieving overall Outstanding is the home's best achievement. I believe that I played my part in that, helping develop the home into a forward-thinking environment with more modern standards of care. I celebrate success at home with a meal or takeaway, or treat myself to a shopping spree! At Castleford I like to ensure that everyone knows that they are an important part of any success the home has.


I find that going for a run or walk helps with my mental health. I also cope with stress by writing a list of things that I need to do and prioritising what needs to be done first.


Castleford House and Milkwood Care are very supportive and flexible. The company are keen for the team to achieve further qualifications.

Chris

Chris Jones

Job Title: Maintenance

Joined: 2008

I previously worked as a heavy plant operator, a JCB driver, a boarding manager at Lafarge Plasterboard and was then manager at Critchcraft Tiles.


One of my favourite things about my role is seeing people smile after a job is done. I find that this role is different to the other jobs I've had, it's a bit of a challenge for me. I think the ability to learn and fix a variety of tasks, many being quite challenging, is one of my strengths.


I think that one of Castleford House's biggest achievements is getting the overall "Outstanding" CQC rating. When I'm stressed I tend to go clay pigeon shooting or blame the wife (and then buy her some flowers afterwards).


At Castleford there's always help at hand if you need it. Being part of the team allows me to achieve so many things in my role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castleford House to verify any information. View our terms and conditions. Castleford House has an Enhanced Service - more info.