Submit a Review for Penrhos Care Home
Old Station Yard, Llantwit Fardre, Pontypridd, CF38 2LZ
View full details of Penrhos Care HomeLatest Reviews for Penrhos Care Home
18 February 2026
My father in law was a resident for 7 weeks between July and August 2025 and my wife and I were very upset with the standard of care that he received. Assurances were made by management prior to his residency such as personalization of his room and his dietary requirements which were not adhered
to in breach of their contractual obligations.We repeatedly asked for a very special picture of him to be affixed to the wall of his room and this was never done, it was left on the floor behind the wardrobe for his entire stay upseting us. We could not paint his room a nice blue colour because they said only neutral colours were allowed, this was despite other rooms painted in much more garish colours such as bright pink.His dietary requirement for soft food were also not met causing weight loss and weakness and he was left to sleep in a hard chair for several days; some staff showed prejudice and resentment to my relative which also upset us.
An awful experience and a waste of money !!
07 December 2023
Penrhos is a very caring and supportive care home, nothing is too much trouble, always welcoming and friendly. Home very clean.
11 January 2023
My mother made her own decision to stay at Penrhos, which made us as family the decision a lot easier to accept. Everything is perfect, she is so happy.
30 December 2022
My mum has been in Penrhos Care Home since August, it's a lovely, small home and the staff are brilliant. The care my mum gets is fantastic and they go that extra mile for all the residents. I can't praise the staff enough and they keep me informed with everything they do. I would certainly give
them five stars.
01 July 2021
The care home manager is excellent, very caring and listens to the problems. The staff are excellent. The home is clean and decorated regularly, however, sanitary ware needs updating, no ensuites available.
A conservatory would be a bonus. There is only one lounge, a second private room is needed
for quiet times with the family. COVID has been a difficult time and the staff have been amazing.
28 June 2021
My sister-in-law is very happy and has settled well into Penrhos Care Home despite being subject to covid restrictions. The staff are very helpful, kind and caring and my sister-in-law reports that she is very fond of them. Communication with the staff and management is first class and nothing is
too much trouble. I feel that the care provided is patient-led and as a family, we are very happy with the care provided.
28 June 2021
I couldn't wish for my mother to be in a more caring environment. It is more like an extended family than a residential facility.
23 June 2021
Obviously, a lot of reviews we are unable to make as we cannot access the home during this period in time. My sister seems very happy there at the home.
08 June 2021
Our mum has been a resident of Penrhos Care Home for two years, both our mum and our family have nothing but praise for Penrhos. Our mum is always happy and clean. Her room is comfortable and welcoming. The team in Penrhos always treat our mum with dignity and care. We would recommend Penrhos
without hesitation. As a family we can't thank the team enough for the care that our mum receives. Thank you.
13 January 2020
For anyone going into a home, it must be terrifying. My thoughts were of a care home with residents in chairs around a big room with very little interaction - how wrong was I! Penrose Care Home is home from home. Individual rooms and not hospital sheet insight. Regular well-balanced meals. Amazing
staff who put residents first every time. Entertainment afternoons/evenings regularly. Amazing liaison between GP's, district nurses and care home. Superb home that cares as much for relatives as it does for residents.
07 October 2019
My family and I were very pleased with the care offered to my mother during her two-month stay at the home. The admissions procedure was efficient and we were welcomed by friendly staff. My mother found it difficult to settle because of the other things going on in her life but managers and staff
kept us very well-informed about how they were working with my mother, the positives and the difficulties.
My mother told us that she liked being in the home though she did not understand why she had to live there.
28 December 2018
I can find no fault with the way that the home is run. It has made it really easy for me to settle in and feel really spoilt by all the staff. Thanks to all.
05 November 2018
Our mum went into Penrhos Care Home for respite in April and is now a permanent resident, she is well looked after and is very happy here which gives us all peace of mind. The home is all on one level not too big and very clean, the staff and management are very caring, helpful and always friendly
and welcoming. The food is also very good.
31 October 2018
Lots of input required from staff in dealing/caring for my Mother and always been very caring and efficient despite Mother's difficult nature on times and constant medical requirements.
Staff very pressured as so few of them and they are working long, long hours as a consequence. Nevertheless, they
are courteous and caring but more staff definitely required.
13 September 2018
Friendly, plenty of entertainment, good food, clean, staff very helpful and pleasant.
20 October 2017
My mother was exceptionally lucky to be a resident of Penrhos Care Home, the family-run home provides the most dignified welcoming home for all of their residents, they went beyond the normal duties of care for the elderly and my mum was treated like family. The staff are amazing and nothing is ever
too much trouble. I, unfortunately, didn’t live locally and struggled to visit regularly but because of the management and staff my mother always felt happy and I always knew she was being so well looked after. I cannot recommend this home enough, dignity and exceptional care come as standard.
13 October 2017
I find visiting a pleasure. There's always a friendly welcome and I'm encouraged to have a cup of tea and chat with other residents. There's singing going on at present and makes me want to join in! There have been outings in summer and waved the residents off.
I've made many friends with staff
and other visitors I know. I would recommend this care home to anyone. I would come here myself if I could.
03 October 2017
I'm very happy here, the staff are excellent.
The food is good.
03 October 2017
My mother is very happy and contented here and I am pleased with all aspects of her care.
26 September 2017
I had a great visit to see Mum on the weekend, she is looking really well and the atmosphere in the home, warmth and care is really great. Thanks to everyone, such peace of mind when living so far away.
Latest Reviews for Penrhos Care Home
18 February 2026
My father in law was a resident for 7 weeks between July and August 2025 and my wife and I were very upset with the standard of care that he received. Assurances were made by management prior to his residency such as personalization of his room and his dietary requirements which were not adhered
to in breach of their contractual obligations.We repeatedly asked for a very special picture of him to be affixed to the wall of his room and this was never done, it was left on the floor behind the wardrobe for his entire stay upseting us. We could not paint his room a nice blue colour because they said only neutral colours were allowed, this was despite other rooms painted in much more garish colours such as bright pink.His dietary requirement for soft food were also not met causing weight loss and weakness and he was left to sleep in a hard chair for several days; some staff showed prejudice and resentment to my relative which also upset us.
An awful experience and a waste of money !!
07 December 2023
Penrhos is a very caring and supportive care home, nothing is too much trouble, always welcoming and friendly. Home very clean.
11 January 2023
My mother made her own decision to stay at Penrhos, which made us as family the decision a lot easier to accept. Everything is perfect, she is so happy.
30 December 2022
My mum has been in Penrhos Care Home since August, it's a lovely, small home and the staff are brilliant. The care my mum gets is fantastic and they go that extra mile for all the residents. I can't praise the staff enough and they keep me informed with everything they do. I would certainly give
them five stars.
01 July 2021
The care home manager is excellent, very caring and listens to the problems. The staff are excellent. The home is clean and decorated regularly, however, sanitary ware needs updating, no ensuites available.
A conservatory would be a bonus. There is only one lounge, a second private room is needed
for quiet times with the family. COVID has been a difficult time and the staff have been amazing.
28 June 2021
My sister-in-law is very happy and has settled well into Penrhos Care Home despite being subject to covid restrictions. The staff are very helpful, kind and caring and my sister-in-law reports that she is very fond of them. Communication with the staff and management is first class and nothing is
too much trouble. I feel that the care provided is patient-led and as a family, we are very happy with the care provided.
28 June 2021
I couldn't wish for my mother to be in a more caring environment. It is more like an extended family than a residential facility.
23 June 2021
Obviously, a lot of reviews we are unable to make as we cannot access the home during this period in time. My sister seems very happy there at the home.
08 June 2021
Our mum has been a resident of Penrhos Care Home for two years, both our mum and our family have nothing but praise for Penrhos. Our mum is always happy and clean. Her room is comfortable and welcoming. The team in Penrhos always treat our mum with dignity and care. We would recommend Penrhos
without hesitation. As a family we can't thank the team enough for the care that our mum receives. Thank you.
13 January 2020
For anyone going into a home, it must be terrifying. My thoughts were of a care home with residents in chairs around a big room with very little interaction - how wrong was I! Penrose Care Home is home from home. Individual rooms and not hospital sheet insight. Regular well-balanced meals. Amazing
staff who put residents first every time. Entertainment afternoons/evenings regularly. Amazing liaison between GP's, district nurses and care home. Superb home that cares as much for relatives as it does for residents.
07 October 2019
My family and I were very pleased with the care offered to my mother during her two-month stay at the home. The admissions procedure was efficient and we were welcomed by friendly staff. My mother found it difficult to settle because of the other things going on in her life but managers and staff
kept us very well-informed about how they were working with my mother, the positives and the difficulties.
My mother told us that she liked being in the home though she did not understand why she had to live there.
28 December 2018
I can find no fault with the way that the home is run. It has made it really easy for me to settle in and feel really spoilt by all the staff. Thanks to all.
05 November 2018
Our mum went into Penrhos Care Home for respite in April and is now a permanent resident, she is well looked after and is very happy here which gives us all peace of mind. The home is all on one level not too big and very clean, the staff and management are very caring, helpful and always friendly
and welcoming. The food is also very good.
31 October 2018
Lots of input required from staff in dealing/caring for my Mother and always been very caring and efficient despite Mother's difficult nature on times and constant medical requirements.
Staff very pressured as so few of them and they are working long, long hours as a consequence. Nevertheless, they
are courteous and caring but more staff definitely required.
13 September 2018
Friendly, plenty of entertainment, good food, clean, staff very helpful and pleasant.
20 October 2017
My mother was exceptionally lucky to be a resident of Penrhos Care Home, the family-run home provides the most dignified welcoming home for all of their residents, they went beyond the normal duties of care for the elderly and my mum was treated like family. The staff are amazing and nothing is ever
too much trouble. I, unfortunately, didn’t live locally and struggled to visit regularly but because of the management and staff my mother always felt happy and I always knew she was being so well looked after. I cannot recommend this home enough, dignity and exceptional care come as standard.
13 October 2017
I find visiting a pleasure. There's always a friendly welcome and I'm encouraged to have a cup of tea and chat with other residents. There's singing going on at present and makes me want to join in! There have been outings in summer and waved the residents off.
I've made many friends with staff
and other visitors I know. I would recommend this care home to anyone. I would come here myself if I could.
03 October 2017
I'm very happy here, the staff are excellent.
The food is good.
03 October 2017
My mother is very happy and contented here and I am pleased with all aspects of her care.
26 September 2017
I had a great visit to see Mum on the weekend, she is looking really well and the atmosphere in the home, warmth and care is really great. Thanks to everyone, such peace of mind when living so far away.