Penrhos Care Home

An awful experience and a waste of money !!

Penrhos is a very caring and supportive care home, nothing is too much trouble, always welcoming and friendly. Home very clean.

My mother made her own decision to stay at Penrhos, which made us as family the decision a lot easier to accept. Everything is perfect, she is so happy.

My mum has been in Penrhos Care Home since August, it's a lovely, small home and the staff are brilliant. The care my mum gets is fantastic and they go that extra mile for all the residents. I can't praise the staff enough and they keep me informed with everything they do. I would certainly give them five stars.

A conservatory would be a bonus. There is only one lounge, a second private room is needed for quiet times with the family. COVID has been a difficult time and the staff have been amazing.

My sister-in-law is very happy and has settled well into Penrhos Care Home despite being subject to covid restrictions. The staff are very helpful, kind and caring and my sister-in-law reports that she is very fond of them. Communication with the staff and management is first class and nothing is too much trouble. I feel that the care provided is patient-led and as a family, we are very happy with the care provided.

I couldn't wish for my mother to be in a more caring environment. It is more like an extended family than a residential facility.

Obviously, a lot of reviews we are unable to make as we cannot access the home during this period in time. My sister seems very happy there at the home.

Our mum has been a resident of Penrhos Care Home for two years, both our mum and our family have nothing but praise for Penrhos. Our mum is always happy and clean. Her room is comfortable and welcoming. The team in Penrhos always treat our mum with dignity and care. We would recommend Penrhos without hesitation. As a family we can't thank the team enough for the care that our mum receives. Thank you.

For anyone going into a home, it must be terrifying. My thoughts were of a care home with residents in chairs around a big room with very little interaction - how wrong was I! Penrose Care Home is home from home. Individual rooms and not hospital sheet insight. Regular well-balanced meals. Amazing staff who put residents first every time. Entertainment afternoons/evenings regularly. Amazing liaison between GP's, district nurses and care home. Superb home that cares as much for relatives as it does for residents.

My mother told us that she liked being in the home though she did not understand why she had to live there.

I can find no fault with the way that the home is run. It has made it really easy for me to settle in and feel really spoilt by all the staff. Thanks to all.

Our mum went into Penrhos Care Home for respite in April and is now a permanent resident, she is well looked after and is very happy here which gives us all peace of mind. The home is all on one level not too big and very clean, the staff and management are very caring, helpful and always friendly and welcoming. The food is also very good.

Staff very pressured as so few of them and they are working long, long hours as a consequence. Nevertheless, they are courteous and caring but more staff definitely required.

Friendly, plenty of entertainment, good food, clean, staff very helpful and pleasant.

My mother was exceptionally lucky to be a resident of Penrhos Care Home, the family-run home provides the most dignified welcoming home for all of their residents, they went beyond the normal duties of care for the elderly and my mum was treated like family. The staff are amazing and nothing is ever too much trouble. I, unfortunately, didn’t live locally and struggled to visit regularly but because of the management and staff my mother always felt happy and I always knew she was being so well looked after. I cannot recommend this home enough, dignity and exceptional care come as standard.

I find visiting a pleasure. There's always a friendly welcome and I'm encouraged to have a cup of tea and chat with other residents. There's singing going on at present and makes me want to join in! There have been outings in summer and waved the residents off.

I've made many friends with staff and other visitors I know. I would recommend this care home to anyone. I would come here myself if I could.

The food is good.

My mother is very happy and contented here and I am pleased with all aspects of her care.

I had a great visit to see Mum on the weekend, she is looking really well and the atmosphere in the home, warmth and care is really great. Thanks to everyone, such peace of mind when living so far away.