Submit a Review for Whittington House Nursing Home
58 Whittingham Road, Benhall, Cheltenham, GL51 6BL
View full details of Whittington House Nursing HomeLatest Reviews for Whittington House Nursing Home
05 March 2026
Had problems when mum first came in, wouldn't settle and was quite poorly. She has had a fall, and promised a pressure mat, that was in October, still waiting, now February. I have noticed the difference in staff at weekends they are quite happy for her to lay in bed all day, its not until I visit
they will get her up. Week staff great.
04 March 2026
My relative has been a resident since October 2025. We had a few settling in difficulties but this last month has seen a great improvement in her involvement in activities and enjoyment in being a resident. The overall impression of the home is very good. All the staff are friendly and polite.
Cleanliness is good. Sometimes I think the meal choices could be better but my relation seems to enjoy most meals. Communication from staff and management via email is good. We have not received a health update for a while but we can see that our relative is well and settled so no concerns.
10 February 2026
The home is very welcoming. The main problem being that there are not enough staff. The staff there are marvelous - very caring and respectful. The quality of the food has gone down and is often cold. Rooms are not cleaned often enough. Activities are often cancelled with no notification. Rooms are
in need of refurbishment.
30 December 2025
Dad has been at Whittington House for over 4 yrears now. Staff have been fantatstic, supporting and caring for Dad throught some very difficult times. They have been attentive to his physical needs, quickly spotting when additional medical care is required and arranging for it promptly. They have
been really flexible in allowing him to contribute to the life of the Home, and in engaging with the local community while he was sufficiently mobile.
Dad has a very active mind still and finding the right activities for him when his mobility reduced has proved harder, but the management's and staff's commitment to Dad has been exceptional and never wavered.
13 November 2025
Whittington House has been the perfect place for my relative to call home for the past 2 years. I feel they are cared about, kept active and dignity maintained. When I visit, the home is clean, tidy and homely and I'm always welcomed with open arms no matter the time of day. All staff I have
encountered have been friendly and always greet me and acknowledge my presence even if just passing in the hall and they really genuinely appear to know my relative well. Any concerns I have had over the time, I've been proactively engaged with and I know they are open and transparent about issues arising. Thanks to Kirsty and her incredible team for providing not only a safe place to live but one that is caring and full to the brim of activities, visits from community members- including four footed ones! And trips out for coffee or walks where it's possible.
10 October 2025
I find that Wittington Care Home is very warm and cosy, like walking into your own home every one, from carers, nurses, receptionists, cleaners, chefs, crafters, volunteers, maintenance, gardeners, and hairdressers, are all extremely helpful, friendly and approachable. I would recommend people I
know to go there.
07 October 2025
The whole team at Whittington House made my beloved Nan's last years very special. She was looked after wonderfully in every way. I felt at ease as soon as she moved in and that's down to the amazing staff. She was cared for mentally, medically, physically and most importantly emotionally. I would
like to say a special thank you to Monika and Sarah as you were her favourite even with the dementia she knew you both and loved spending time with you.
30 September 2025
Comfortable room.
Room plus bathroom modern .
Security re entry and exit affective .
Staff reaction to the fire alarm was poor.
Food quality varied
Staff friendly
30 September 2025
Staff always keep me updated on my friend's progress or any medical reviews.
She is happy in the home and likes most of the staff.
Food sometimes a problem as she has difficulty in chewing, and sometimes there isn't a suitable alternative. For example; last visit I asked if she could have
scrambled eggs but not available as ? No staff to cook.
24 September 2025
Mum has been in the care of Whittington House since April 2025. As I live in North Yorkshire I have great reassurance that mum is being well cared for and is happy. The activity schedule is put together thoughtfully and mum often attends and enjoys the social aspect of the care delivered. The
weekly menu is varied, meals and cakes all freshly prepared on the premises which mum says are always delicious.
From the beginning the carers have been attentive, smiling, helpful and so very kind.
As a daughter I am kept informed of any changes to mums condition, changes to medication and am given regular updates. Communication is first class.
Whittington House has been a godsend to mum and her family. It is excellent, and I thank everyone.
10 September 2025
My Mum has been a resident at Whittington House for 6 months now and has settled in well, with the help of the kind, caring staff. We are generally very happy with Mum's care and also with the impressive range of meals that are on offer every day, but there are just a couple of niggling things that
I would like to mention. The website for Whittington is very striking and we were impressed with the furnishings however these are very sad and aged and the general maintenance is poor, dusty air vents, broken furniture, dingy paintwork in places and most annoying, curtains hanging off rails and even a cornflake and old tape on the ceiling of the day room which has been there for at least as long as Mum has been a resident. Carers can often be found in the Day Room sitting amongst residents, focused on their phones instead of making conversation and encouraging the residents to chat. I would ideally like to see more investment in the Home considering the above average monthly costs
03 September 2025
Mum has been a full time resident at Whittington House for over a year having previously attended several times for respite care.
She is very settled and happy there. Her room is good with a huge window looking onto the surrounding trees which she likes. The staff are always happy to talk and take
time with her. I always feel welcome when visiting and have joined in with activities. It is lovely to know that she is well looked after and has plenty of company and activities to pass the days.
The office staff are very helpful and efficient too.
03 September 2025
I always receive a warm welcome when I visit my wife and all the carers know my name. All the staff do a good job. They keep me informed about my wife's wellbeing. I have no complaints or suggestions for improvement. Car parking can be an isssue at times as can gaining access to the building at
weekends.
03 September 2025
On admission we informed the staff present of mum's needs, but we have found that these are not always regularly carried out. We also feel that the room could be vacuumed more regularly. We have found all the staff very welcoming and caring.
02 September 2025
My wife who is resident and suffers from advanced Alzheimer's (she's non mobile and non verbal) was admitted to Whittington House Cheltenham in May 2024.
Whereas I'm somewhat resigned to her condition being unlikely to improve radically, I have been really encouraged by her response to the
excellent care she has received: she invariably greets staff and fellow residents with a smile and some staff appear to recognise some of the facial expressions she uses to communicate. I am able on a daily basis to take her to her room where I can try various means of eliciting responses/ recognition from her. Eg music (she was a professional musician), photos and familiar scenes/ images from her past. She is always clean and usually dressed appropriately. She appears to eat very well and any issues I've had are invariably answered/ dealt with promptly. All in all our joint experience at Whittington has been of a high standard.
02 September 2025
Always very communicative, Always let us know what's going on. Lovely care home and staff. Very reassuring to know mum is safe and well. We can visit when we like and are always very warmly welcomed by the member of staff on reception.
22 August 2025
The environment is very pleasant, with lounge areas and dining rooms being smart for a care home. One has confidence in the staff who seem efficient, caring and who work as a team. My husband is bed-bound, and he is checked regularly. The food is good and varied. I visit almost daily, but I can be
confident that my husband is in safe hands if I go away for a few days.
14 August 2025
Whilst the staff are very pleasant the care is extremely variable at times, the room is not always clean and the cost each year increases by a large percentage leaving us with excessive monthly care bills. Would not recommend.
30 July 2025
I was here for 2 weeks to recover after a hip replacement op, and learning ti walk again. All the staff were very patient, cheerful and encouraging. The food was in abundance beautifully presented and appetising. My room was light and bright with a wet room ensuite. I chose this place as my
neighbour recommended it to me as she was here 2 years prior after the same hip replacement and I remember visiting her at the time.
23 July 2025
Excellent care from all staff. The home and the food were all good. Only slight criticism is that we didn't always receive updated information , but this is probably due to not being able to access relatives information online system as it was being shut down prior to changing systems.
Latest Reviews for Whittington House Nursing Home
05 March 2026
Had problems when mum first came in, wouldn't settle and was quite poorly. She has had a fall, and promised a pressure mat, that was in October, still waiting, now February. I have noticed the difference in staff at weekends they are quite happy for her to lay in bed all day, its not until I visit
they will get her up. Week staff great.
04 March 2026
My relative has been a resident since October 2025. We had a few settling in difficulties but this last month has seen a great improvement in her involvement in activities and enjoyment in being a resident. The overall impression of the home is very good. All the staff are friendly and polite.
Cleanliness is good. Sometimes I think the meal choices could be better but my relation seems to enjoy most meals. Communication from staff and management via email is good. We have not received a health update for a while but we can see that our relative is well and settled so no concerns.
10 February 2026
The home is very welcoming. The main problem being that there are not enough staff. The staff there are marvelous - very caring and respectful. The quality of the food has gone down and is often cold. Rooms are not cleaned often enough. Activities are often cancelled with no notification. Rooms are
in need of refurbishment.
30 December 2025
Dad has been at Whittington House for over 4 yrears now. Staff have been fantatstic, supporting and caring for Dad throught some very difficult times. They have been attentive to his physical needs, quickly spotting when additional medical care is required and arranging for it promptly. They have
been really flexible in allowing him to contribute to the life of the Home, and in engaging with the local community while he was sufficiently mobile.
Dad has a very active mind still and finding the right activities for him when his mobility reduced has proved harder, but the management's and staff's commitment to Dad has been exceptional and never wavered.
13 November 2025
Whittington House has been the perfect place for my relative to call home for the past 2 years. I feel they are cared about, kept active and dignity maintained. When I visit, the home is clean, tidy and homely and I'm always welcomed with open arms no matter the time of day. All staff I have
encountered have been friendly and always greet me and acknowledge my presence even if just passing in the hall and they really genuinely appear to know my relative well. Any concerns I have had over the time, I've been proactively engaged with and I know they are open and transparent about issues arising. Thanks to Kirsty and her incredible team for providing not only a safe place to live but one that is caring and full to the brim of activities, visits from community members- including four footed ones! And trips out for coffee or walks where it's possible.
10 October 2025
I find that Wittington Care Home is very warm and cosy, like walking into your own home every one, from carers, nurses, receptionists, cleaners, chefs, crafters, volunteers, maintenance, gardeners, and hairdressers, are all extremely helpful, friendly and approachable. I would recommend people I
know to go there.
07 October 2025
The whole team at Whittington House made my beloved Nan's last years very special. She was looked after wonderfully in every way. I felt at ease as soon as she moved in and that's down to the amazing staff. She was cared for mentally, medically, physically and most importantly emotionally. I would
like to say a special thank you to Monika and Sarah as you were her favourite even with the dementia she knew you both and loved spending time with you.
30 September 2025
Comfortable room.
Room plus bathroom modern .
Security re entry and exit affective .
Staff reaction to the fire alarm was poor.
Food quality varied
Staff friendly
30 September 2025
Staff always keep me updated on my friend's progress or any medical reviews.
She is happy in the home and likes most of the staff.
Food sometimes a problem as she has difficulty in chewing, and sometimes there isn't a suitable alternative. For example; last visit I asked if she could have
scrambled eggs but not available as ? No staff to cook.
24 September 2025
Mum has been in the care of Whittington House since April 2025. As I live in North Yorkshire I have great reassurance that mum is being well cared for and is happy. The activity schedule is put together thoughtfully and mum often attends and enjoys the social aspect of the care delivered. The
weekly menu is varied, meals and cakes all freshly prepared on the premises which mum says are always delicious.
From the beginning the carers have been attentive, smiling, helpful and so very kind.
As a daughter I am kept informed of any changes to mums condition, changes to medication and am given regular updates. Communication is first class.
Whittington House has been a godsend to mum and her family. It is excellent, and I thank everyone.
10 September 2025
My Mum has been a resident at Whittington House for 6 months now and has settled in well, with the help of the kind, caring staff. We are generally very happy with Mum's care and also with the impressive range of meals that are on offer every day, but there are just a couple of niggling things that
I would like to mention. The website for Whittington is very striking and we were impressed with the furnishings however these are very sad and aged and the general maintenance is poor, dusty air vents, broken furniture, dingy paintwork in places and most annoying, curtains hanging off rails and even a cornflake and old tape on the ceiling of the day room which has been there for at least as long as Mum has been a resident. Carers can often be found in the Day Room sitting amongst residents, focused on their phones instead of making conversation and encouraging the residents to chat. I would ideally like to see more investment in the Home considering the above average monthly costs
03 September 2025
Mum has been a full time resident at Whittington House for over a year having previously attended several times for respite care.
She is very settled and happy there. Her room is good with a huge window looking onto the surrounding trees which she likes. The staff are always happy to talk and take
time with her. I always feel welcome when visiting and have joined in with activities. It is lovely to know that she is well looked after and has plenty of company and activities to pass the days.
The office staff are very helpful and efficient too.
03 September 2025
I always receive a warm welcome when I visit my wife and all the carers know my name. All the staff do a good job. They keep me informed about my wife's wellbeing. I have no complaints or suggestions for improvement. Car parking can be an isssue at times as can gaining access to the building at
weekends.
03 September 2025
On admission we informed the staff present of mum's needs, but we have found that these are not always regularly carried out. We also feel that the room could be vacuumed more regularly. We have found all the staff very welcoming and caring.
02 September 2025
My wife who is resident and suffers from advanced Alzheimer's (she's non mobile and non verbal) was admitted to Whittington House Cheltenham in May 2024.
Whereas I'm somewhat resigned to her condition being unlikely to improve radically, I have been really encouraged by her response to the
excellent care she has received: she invariably greets staff and fellow residents with a smile and some staff appear to recognise some of the facial expressions she uses to communicate. I am able on a daily basis to take her to her room where I can try various means of eliciting responses/ recognition from her. Eg music (she was a professional musician), photos and familiar scenes/ images from her past. She is always clean and usually dressed appropriately. She appears to eat very well and any issues I've had are invariably answered/ dealt with promptly. All in all our joint experience at Whittington has been of a high standard.
02 September 2025
Always very communicative, Always let us know what's going on. Lovely care home and staff. Very reassuring to know mum is safe and well. We can visit when we like and are always very warmly welcomed by the member of staff on reception.
22 August 2025
The environment is very pleasant, with lounge areas and dining rooms being smart for a care home. One has confidence in the staff who seem efficient, caring and who work as a team. My husband is bed-bound, and he is checked regularly. The food is good and varied. I visit almost daily, but I can be
confident that my husband is in safe hands if I go away for a few days.
14 August 2025
Whilst the staff are very pleasant the care is extremely variable at times, the room is not always clean and the cost each year increases by a large percentage leaving us with excessive monthly care bills. Would not recommend.
30 July 2025
I was here for 2 weeks to recover after a hip replacement op, and learning ti walk again. All the staff were very patient, cheerful and encouraging. The food was in abundance beautifully presented and appetising. My room was light and bright with a wet room ensuite. I chose this place as my
neighbour recommended it to me as she was here 2 years prior after the same hip replacement and I remember visiting her at the time.
23 July 2025
Excellent care from all staff. The home and the food were all good. Only slight criticism is that we didn't always receive updated information , but this is probably due to not being able to access relatives information online system as it was being shut down prior to changing systems.