Submit a Review for Hillcrest House Ltd
Barbican Road, East Looe, Looe, PL13 1NN
View full details of Hillcrest House LtdLatest Reviews for Hillcrest House Ltd
26 June 2026
I have found all the staff to be friendly and helpful, and looking after my husband in a professional manner. His room is comfortable and clean, and the carers have managed to get him out of bed (with a hoist) after more than 8 weeks.
26 June 2026
Mum has settled in well and seems very happy. She enjoys all the afternoon activities and is treated extremely well by all staff and carers.
12 June 2026
I have found the staff and nurses very friendly and helpful. Nothing seems too much trouble for them when asked for help or advice.
09 June 2026
The care that mum receives at Hillcrest is first class. The staff are friendly and caring and always willing to go above and beyond to help. Since mum has been at Hillcrest, her whole demeanour has changed. She is much happier and content than she has been for a considerable time. That speaks
volumes!
09 June 2026
Both my mother and myself are very happy with the care provided by the home. Carers/nurses have made my mother feel at home, and she has really enjoyed engaging with the staff. Could not be happier.
25 March 2026
Sadly, it was end-of-life care for my dad for the last 2 weeks of his life, and he passed away at Hillcrest. Staff here are excellent in our experience - caring, kind, competent and calm. From the moment he arrived at Hillcrest, he was given attention to his health and wellbeing needs. We visited
every day of his stay, and the staff were polite, friendly and informative of his health status. We quickly felt at ease that he was receiving the best care from any of the staff members. When he passed away, we were given time and compassion by the staff. The only issue was losing his clothes and blanket in the laundry room despite being labelled.
02 December 2025
The care home is warm and comfortable.
The staff are excellent and very caring, looking after residents, working without complaint and cheerfulness.
The food could be better.
25 November 2025
Mum was moved from another care home in Liskeard at the request of ASC due to finance. The move has gone extremely well. Mum has settled very well, staff have been excellent with Mum. Lots of activities going on. Mum has been out of her room every day and mixing with other residents, which has
helped her settle in well. I have found Mum more expressive and more able to hold a conversation, which was not so good before. We as a family are really pleased with Mum's care.
18 November 2025
The staff at Hillcrest were extremely helpful and thoughtful throughout. My step-dad's brief visit. They healed him extremely well in quite difficult circumstances.
In particular, Dom's - dealt with his passing in a kind and thoughtful manner and made the experience more manageable.
Thanks all!
18 November 2025
Staff are generally very friendly, helpful and accommodating.
Mum doesn't participate in all the activities provided, but does enjoy the social element of being able to watch some of them.
14 November 2025
The guest rooms are ok, not overly warm. The bathroom door needs replacing, a bit tired and worn. Also should be more than 1 shower rooms - times limited for guests to be showered. My mum only given 1 shower in 13 days, having requested more.
Food never very hot.
More activities to include going
off site occasionally.
High standard of cleanliness.
Staff are considerate of all residents and show real care.
12 November 2025
Mum is being well cared for. Staff show concern and warmth toward her and are active in her health care.
Her family are warmly welcomed also.
Mum enjoys the range of meals offered.
She likes her room and having her own bathroom.
Mum has a pleasant outlook onto the garden.
10 November 2025
Care home seems to be run very well, always clean & warm & staff are very caring.
10 November 2025
Everyone seemed very relaxed. My mother appeared clean and chilled out in the day room. As good as I could wish for.
04 November 2025
I am happy that my wife has lived in Hillcrest House for over 4 years, as she is well looked after. Care is given consistently and with genuine affection. There appears to be little turnover of staff, and the carers know the residents well, although sometimes information is not passed over from
shift to shift. I am always amazed at how the carers cope in the advanced dementia unit, displaying seemingly endless reserves of patience. The physical fabric of the home is slowly improving, but Trevena upstairs needs new windows. More staff dedicated to activities would help.
21 October 2025
Mum was at Hillcrest for end of life care, and we cannot thank you enough for the wonderful care that has been provided. Everyone has been so friendly to her, and she told me that she loved it there.
It has given my sister and I such peace of mind to know that she has been looked after by such
lovely people for the last six months of her life, and the compassion that we have been given during and after her passing has been much appreciated.
19 March 2025
My father was a recent resident at Hillcrest for approx 9 months, and the care & kindness he was shown in his final days was incredible. Each time I visited, I was always given a warm welcome, and then some much needed support towards the end of his time. Every single member of staff is fantastic,
there arent enough words to describe how amazing they all are. The food is great, and you can add touches from home to the rooms so Dad felt more settled. Dad was treated with dignity and compassion, and it's something I will forever be grateful for. Thank you all so much.
09 January 2025
I would like all the staff to know how much we as a family valued the care my father received in the last few months of his life in the Trevenna Unit of Hillcrest House LTD.
On our visits there was always a friendly member of staff to discuss Dad's health. We were all kept well informed. Everyone
was very kind, patient and professional. Dad was very well looked after, with individual personal care and friendly words. Our mother was also welcomed each day on her visits, being given cups of tea and chats and even lunch. Dad had a lovely room where family photos were displayed on the walls, his own blankets, cushions and accessories were accommodated giving a homely touch.
Thank you.
04 November 2024
This review is hard to write as my Mum only passed away on 17th October 2024 but the care/compassion/dignity she received from everyone at Hillcrest certainly made her passing slightly less painful.
Every step of the way everything was explained as to what they were doing.
My mum looked so
comfortable and at peace with nothing ever being too much trouble.
They promised they would look after her/make her comfortable and never be in pain and that is what everyone did.
Everyone there made us as a family feel at ease and welcomed from the cups of tea and friendly faces.
11 October 2024
My mum has spent 8 weeks respite at this nursing home this year. 4 lots of 2 weeks. Each time my brother and I have felt at ease leaving her in the care of such warm and kind-hearted staff. Mum has dementia but the staff treat her like family. I have no doubt she is looked after very well. I would
not want any other care home to look after her.
Latest Reviews for Hillcrest House Ltd
26 June 2026
I have found all the staff to be friendly and helpful, and looking after my husband in a professional manner. His room is comfortable and clean, and the carers have managed to get him out of bed (with a hoist) after more than 8 weeks.
26 June 2026
Mum has settled in well and seems very happy. She enjoys all the afternoon activities and is treated extremely well by all staff and carers.
12 June 2026
I have found the staff and nurses very friendly and helpful. Nothing seems too much trouble for them when asked for help or advice.
09 June 2026
The care that mum receives at Hillcrest is first class. The staff are friendly and caring and always willing to go above and beyond to help. Since mum has been at Hillcrest, her whole demeanour has changed. She is much happier and content than she has been for a considerable time. That speaks
volumes!
09 June 2026
Both my mother and myself are very happy with the care provided by the home. Carers/nurses have made my mother feel at home, and she has really enjoyed engaging with the staff. Could not be happier.
25 March 2026
Sadly, it was end-of-life care for my dad for the last 2 weeks of his life, and he passed away at Hillcrest. Staff here are excellent in our experience - caring, kind, competent and calm. From the moment he arrived at Hillcrest, he was given attention to his health and wellbeing needs. We visited
every day of his stay, and the staff were polite, friendly and informative of his health status. We quickly felt at ease that he was receiving the best care from any of the staff members. When he passed away, we were given time and compassion by the staff. The only issue was losing his clothes and blanket in the laundry room despite being labelled.
02 December 2025
The care home is warm and comfortable.
The staff are excellent and very caring, looking after residents, working without complaint and cheerfulness.
The food could be better.
25 November 2025
Mum was moved from another care home in Liskeard at the request of ASC due to finance. The move has gone extremely well. Mum has settled very well, staff have been excellent with Mum. Lots of activities going on. Mum has been out of her room every day and mixing with other residents, which has
helped her settle in well. I have found Mum more expressive and more able to hold a conversation, which was not so good before. We as a family are really pleased with Mum's care.
18 November 2025
The staff at Hillcrest were extremely helpful and thoughtful throughout. My step-dad's brief visit. They healed him extremely well in quite difficult circumstances.
In particular, Dom's - dealt with his passing in a kind and thoughtful manner and made the experience more manageable.
Thanks all!
18 November 2025
Staff are generally very friendly, helpful and accommodating.
Mum doesn't participate in all the activities provided, but does enjoy the social element of being able to watch some of them.
14 November 2025
The guest rooms are ok, not overly warm. The bathroom door needs replacing, a bit tired and worn. Also should be more than 1 shower rooms - times limited for guests to be showered. My mum only given 1 shower in 13 days, having requested more.
Food never very hot.
More activities to include going
off site occasionally.
High standard of cleanliness.
Staff are considerate of all residents and show real care.
12 November 2025
Mum is being well cared for. Staff show concern and warmth toward her and are active in her health care.
Her family are warmly welcomed also.
Mum enjoys the range of meals offered.
She likes her room and having her own bathroom.
Mum has a pleasant outlook onto the garden.
10 November 2025
Care home seems to be run very well, always clean & warm & staff are very caring.
10 November 2025
Everyone seemed very relaxed. My mother appeared clean and chilled out in the day room. As good as I could wish for.
04 November 2025
I am happy that my wife has lived in Hillcrest House for over 4 years, as she is well looked after. Care is given consistently and with genuine affection. There appears to be little turnover of staff, and the carers know the residents well, although sometimes information is not passed over from
shift to shift. I am always amazed at how the carers cope in the advanced dementia unit, displaying seemingly endless reserves of patience. The physical fabric of the home is slowly improving, but Trevena upstairs needs new windows. More staff dedicated to activities would help.
21 October 2025
Mum was at Hillcrest for end of life care, and we cannot thank you enough for the wonderful care that has been provided. Everyone has been so friendly to her, and she told me that she loved it there.
It has given my sister and I such peace of mind to know that she has been looked after by such
lovely people for the last six months of her life, and the compassion that we have been given during and after her passing has been much appreciated.
19 March 2025
My father was a recent resident at Hillcrest for approx 9 months, and the care & kindness he was shown in his final days was incredible. Each time I visited, I was always given a warm welcome, and then some much needed support towards the end of his time. Every single member of staff is fantastic,
there arent enough words to describe how amazing they all are. The food is great, and you can add touches from home to the rooms so Dad felt more settled. Dad was treated with dignity and compassion, and it's something I will forever be grateful for. Thank you all so much.
09 January 2025
I would like all the staff to know how much we as a family valued the care my father received in the last few months of his life in the Trevenna Unit of Hillcrest House LTD.
On our visits there was always a friendly member of staff to discuss Dad's health. We were all kept well informed. Everyone
was very kind, patient and professional. Dad was very well looked after, with individual personal care and friendly words. Our mother was also welcomed each day on her visits, being given cups of tea and chats and even lunch. Dad had a lovely room where family photos were displayed on the walls, his own blankets, cushions and accessories were accommodated giving a homely touch.
Thank you.
04 November 2024
This review is hard to write as my Mum only passed away on 17th October 2024 but the care/compassion/dignity she received from everyone at Hillcrest certainly made her passing slightly less painful.
Every step of the way everything was explained as to what they were doing.
My mum looked so
comfortable and at peace with nothing ever being too much trouble.
They promised they would look after her/make her comfortable and never be in pain and that is what everyone did.
Everyone there made us as a family feel at ease and welcomed from the cups of tea and friendly faces.
11 October 2024
My mum has spent 8 weeks respite at this nursing home this year. 4 lots of 2 weeks. Each time my brother and I have felt at ease leaving her in the care of such warm and kind-hearted staff. Mum has dementia but the staff treat her like family. I have no doubt she is looked after very well. I would
not want any other care home to look after her.