Hillcrest House Ltd

Barbican Road, East Looe, Looe PL13 1NN
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9.6 36 Reviews
  • Hillcrest House Ltd, Looe
Hillcrest House Nursing Home has a highly qualified team of Managers and professional nursing staff, able to personally assess each residents' nursing, medical and dietary needs, ensuring every resident receives the best possible care and treatment available - 24 hours a day. There is also a dedicated team of trained Care Assistants and support staff. Offering exceptional care since 1989.

Trevena is a self-contained wing providing warm, reassuring surroundings for those with dementia. Managed by specialist staff with a passion for dementia care and high standards.

Not everyone needs full nursing care, Hillcrest House offers residential care within a ground floor wing with easy access outside. Residents have peace of mind of knowing, that if needed, nursing care is on hand. There is a busy team of activity staff for those who wish to participate.

Also short stays and respite/convalescent care. The home has a dignity champion. Staff are selected for their individual experience and aptitude and their genuine desire to give the loving care and support extended to all residents. With the highest standards of in-house and external training.
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Care Provided by Hillcrest House Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1150 – £1300
  • Self-Funded Nursing Care: £1200 – £1400
  • Self-Funded Nursing Dementia Care: £1250 – £1400
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

The fees quoted are a guide only. All potential residents will be assessed by a senior nurse or Manager from Hillcrest House and a fee proposed depending on the person's needs. Whenever funding from social services or the Health Authority are available an independent assessment is also carried out. The home is able to advise on funding that may be available some of which is not means tested. Double rooms are only used for couples or may be available as single rooms.

These prices are only a guideline, please contact Hillcrest House Ltd to find out the exact price for your requirements.

Contact Hillcrest House Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hillcrest House Ltd to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paula Haynes-Parry (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (5)

Visiting

  • Visitors are welcome whenever residents would like to see them. Reception is covered 6 days a week and there is a doorbell if the reception is unattended.


    To protect the residents please do not visit if experiencing any stomach upset symptoms within the last 48 hours, or have any flu symptoms. Infection Control is everyone's responsibility.

Parking

  • There is free parking on the level adjacent to the main reception with easy access off Barbican Road. There is a railway station in Looe and bus links.

Hillcrest House Ltd Reviews (36)

9.6

Hillcrest House Ltd has a Review Score of 9.6 (9.594) out of 10, based on 29 reviews in the last 2 years.
Over all time Hillcrest House Ltd has 36 reviews.

Overall Experience
  • 27
  • 9
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Date Published
  • 36
  • 10
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  • 29
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Reviewer Connection to Hillcrest House Ltd
  • 15
  • 5
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  • 1
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Total of 36, showing 1-20
Review from John P (Husband of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is warm and comfortable.
The staff are excellent and very caring, looking after residents, working without complaint and cheerfulness.
The food could be better.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi
Thank you for taking the time to complete a card about our service, thank you for the lovely comments about our staff and I'm very pleased that you feel that your wife feels safe and secure and is treated with dignity. I am currently working very closely with Signature whom provide our catering for Hillcrest, I'm hoping that you will see some improvements over the next few weeks. I will also address the lower score for activities, it is really good to have feedback be it positive or negative.
Kind Regards
Paula
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Review from J H (Son of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was moved from another care home in Liskeard at the request of ASC due to finance. The move has gone extremely well. Mum has settled very well, staff have been excellent with Mum. Lots of activities going on. Mum has been out of her room every day and mixing with other residents, which has helped
her settle in well. I have found Mum more expressive and more able to hold a conversation, which was not so good before. We as a family are really pleased with Mum's care.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdDear JH
Thank you so much for such a lovely review, I know that it was a very difficult decision to move your Mum and I'm so pleased that it has worked out for you all, she appears to have settled in very well and it is great to hear that you are seeing some positive changes in her.
Kind Regards
Paula
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Review from Jony B (Stepson of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Hillcrest were extremely helpful and thoughtful throughout. My step-dad's brief visit. They healed him extremely well in quite difficult circumstances.
In particular, Dom's - dealt with his passing in a kind and thoughtful manner and made the experience more manageable.
Thanks all!
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdI'm so pleased to hear that you were happy with the care at Hillcrest House and thank you for taking the time to complete the review at such a sad time, I will of course pass on your message to our nurse who dealt with your step Dad in such a kind way.
Kind Regards
Paula
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Review from Colin W (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are generally very friendly, helpful and accommodating.
Mum doesn't participate in all the activities provided, but does enjoy the social element of being able to watch some of them.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi Colin
Thanks for submitting your review, I am happy to hear that your experience so far at Hillcrest House is a positive one, your Mum is very well regarded by our staff.
Kind Regards
Paula
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Review from Elizabeth T (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The guest rooms are ok, not overly warm. The bathroom door needs replacing, a bit tired and worn. Also should be more than 1 shower rooms - times limited for guests to be showered. My mum only given 1 shower in 13 days, having requested more.
Food never very hot.
More activities to include going
off site occasionally.
High standard of cleanliness.
Staff are considerate of all residents and show real care.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdDear Elizabeth
Thank you for taking the time to respond. We are working hard to improve the facilities at Hillcrest House and the rooms are being redecorated. We do have 2 wet rooms per floor and there is not a limit on the number of wet room showers that are provided by the staff so I'm sorry to hear that your Mum was not offered one every day, I will speak to the staff about this. We are always looking for ways to improve the service so all of your comments will help. We have a new catering company at Hillcrest House who provide the food directly from our kitchen, I will feedback on the food to them as like us there is always room for improvement.
I'm happy to see that your Mum was treated with dignity and felt safe and secure, this is really important to us.
Kind Regards
Paula
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Review from A P (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is being well cared for. Staff show concern and warmth toward her and are active in her health care.
Her family are warmly welcomed also.
Mum enjoys the range of meals offered.
She likes her room and having her own bathroom.
Mum has a pleasant outlook onto the garden.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you for completing a review for us, I'm happy to hear that you feel that your Mum is well cared for and is treated with dignity as well as feeling safe and secure, she is a lovely, gentle lady and is a pleasure to look after at Hillcrest House.
Kind Regards
Paula
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Review from A D (Nephew of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home seems to be run very well, always clean & warm & staff are very caring.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi Andrew
Many thanks for a lovely review, I'm pleased that you feel that the staff are caring and that the home is well run, it's always nice to receive positive feedback.
Kind Regards
Paula
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Review from Lucy B (Daughter of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone seemed very relaxed. My mother appeared clean and chilled out in the day room. As good as I could wish for.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi Lucy
Thank you for taking the time to review the service at Hillcrest, I'm particularly pleased to see that you scored the maximum rating for our staff, that your Mum feels safe and secure and is treated with dignity, this means a lot to us.
Kind Regards
Paula
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Review from John M (Husband of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy that my wife has lived in Hillcrest House for over 4 years, as she is well looked after. Care is given consistently and with genuine affection. There appears to be little turnover of staff, and the carers know the residents well, although sometimes information is not passed over from shift
to shift. I am always amazed at how the carers cope in the advanced dementia unit, displaying seemingly endless reserves of patience. The physical fabric of the home is slowly improving, but Trevena upstairs needs new windows. More staff dedicated to activities would help.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi John
Thanks so much for taking the time to complete the review, we value your honesty, the home is definitely improving as far as decor is concerned and we will look again at the activities provision on the female dementia unit. The staff are very dedicated to their role and are very patient so thank you for acknowledging that.
Kind Regards
Paula
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Review from S V (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was at Hillcrest for end of life care, and we cannot thank you enough for the wonderful care that has been provided. Everyone has been so friendly to her, and she told me that she loved it there.
It has given my sister and I such peace of mind to know that she has been looked after by such lovely
people for the last six months of her life, and the compassion that we have been given during and after her passing has been much appreciated.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdSonia
Your Mum was a treasure and was a joy to look after, thank you for completing this review at such a sad time, we really appreciate it, she will be missed at the quiz for sure.
Kind Regards
Paula
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Review from Emma F (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a recent resident at Hillcrest for approx 9 months, and the care & kindness he was shown in his final days was incredible. Each time I visited, I was always given a warm welcome, and then some much needed support towards the end of his time. Every single member of staff is fantastic, there
arent enough words to describe how amazing they all are. The food is great, and you can add touches from home to the rooms so Dad felt more settled. Dad was treated with dignity and compassion, and it's something I will forever be grateful for. Thank you all so much.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you so much for taking time to complete this review for us and your kind words, I know how busy you are, I'm sure that your Dad would appreciate everything that you did for him, sending our kind regards.
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Review from S S (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like all the staff to know how much we as a family valued the care my father received in the last few months of his life in the Trevenna Unit of Hillcrest House LTD.


On our visits there was always a friendly member of staff to discuss Dad's health. We were all kept well informed. Everyone

was very kind, patient and professional. Dad was very well looked after, with individual personal care and friendly words. Our mother was also welcomed each day on her visits, being given cups of tea and chats and even lunch. Dad had a lovely room where family photos were displayed on the walls, his own blankets, cushions and accessories were accommodated giving a homely touch.


Thank you.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you for taking the time to send this lovely review, both of your parents were truly lovely people and we miss their presence at Hillcrest House. I wish you all a happy New Year. Kind Regards.
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Review from Andrew H (Son of Resident) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review is hard to write as my Mum only passed away on 17th October 2024 but the care/compassion/dignity she received from everyone at Hillcrest certainly made her passing slightly less painful.
Every step of the way everything was explained as to what they were doing.
My mum looked so comfortable
and at peace with nothing ever being too much trouble.
They promised they would look after her/make her comfortable and never be in pain and that is what everyone did.
Everyone there made us as a family feel at ease and welcomed from the cups of tea and friendly faces.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi Andrew, thank you so much for this lovely review and I will ensure that the staff are aware of your appreciation, I'm so pleased that your Mum was comfortable and passed so peacefully, that is what we all wish for our loved ones, your mum raised three lovely sons and you were all a credit to her at such a sad time.
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Review from Caroline B (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has spent 8 weeks respite at this nursing home this year. 4 lots of 2 weeks. Each time my brother and I have felt at ease leaving her in the care of such warm and kind-hearted staff. Mum has dementia but the staff treat her like family. I have no doubt she is looked after very well. I would not
want any other care home to look after her.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi Caroline, thank you for such a lovely review and for taking the time to do one when you are both so busy. Your mum has become one of the family, she gives us lots of laughs and is a pleasure to care for. We will, no doubt, see her again soon.
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Review from A T (Sister of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was recently admitted to the Hillcrest Nursing Home. She was very ill and died after 11 days of being there. I wanted to say how very kind and caring all the staff were, from the management to the cleaning lady. There was a family feeling, but on the other hand, everyone was very professional
and compassionate. I can recommend this nursing home.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you so much for taking the time to review Hillcrest House at such a sad time for you all, I'm so happy that you felt that the care and support that you all received obviously made a difference. May your lovely sister rest in peace and I sincerely hope that you all have/had a safe journey back to Italy. Kind Regards Paula
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Review from I S (Friend of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had the experience of our elderly neighbour being admitted to Hillcrest House, we found a very kind and welcoming atmosphere from all the staff, in a difficult time, but with the kindness and empathy given to my husband and I and our elderly neighbour. We would just like to say thank you very
much for the care shown at Hillcrest House by all members of staff. They are a credit to the profession.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you so much for this lovely and heartfelt review, your neighbour was a lovely lady and we are sorry for your loss. Kind Regards
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Review from L S (Sister-in-law of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always get a warm welcome from the staff when I visit and are very caring. Also, lots of activities are organised for the residents. Good atmosphere especially in the Trevenna/Hendra unit and staff are interested in their whole background which must help in looking after them.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdWhat a lovely report of our service, we have some very dedicated staff at Hillcrest and I'm pleased to hear that this is reflected in your visits. Thank you for taking the time to complete this for us.Kind Regards Paula
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Review from R C (Friend of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On visiting my friend who resides at Hillcrest, I found the home to be friendly clean and caring. The staff were lovely and could not do enough for the residents. It's really nice to see that my friend has settled in so well.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you for taking the time to review our service, I'm happy to hear that your friend has settled into Hillcrest House and we are proud of our staff here. Kind Regards Paula
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Review from S G (Regular Volunteer) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Hillcrest House work tirelessly for the residents. Whenever I visit, the residents are well turned out and treated as equals by the staff.
Hillcrest's strength is that the staff create a community atmosphere within the home. A community that is a privilege to be a part of when I am there.
The
home attends to all areas of need in life. Activities, spiritual needs, as well as the usual care you would expect. The staff in the home seem to constantly go above and beyond the expected.
I cannot recommend Hillcrest highly enough.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you so much for your lovely comments, I agree, our staff do go above and beyond for our residents, I am proud to be part of Hillcrest House.
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Review from Lydia L (Friend of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Awesome experience.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you so much for taking the time to complete our comments card with such high scores, it is appreciated. Kind Regards Paula
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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Hillcrest House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.594 for Hillcrest House Ltd is calculated as follows: ( (221 Excellents x 5) + (101 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 340 Ratings = 4.594
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillcrest House Ltd is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sharon

Sharon Keast

Job Title: Registered Manager

There are 3 Registerd Managers at Hillcrest House who manage the staff and oversea the care. Shelley Blyth is also Matron in our General Unit and a Registered General Nurse. Steve Jones is also manager of our Dementia Unit and a Registered Mental Nurse. They are supported by Registered Nurses with a wide range of experience.

Frequently Asked Questions about Hillcrest House Ltd

What types of Care is Hillcrest House Ltd registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillcrest House Ltd have?

There are 65 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Hillcrest House Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillcrest House Ltd to the centre of Looe?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest House Ltd to verify any information. View our terms and conditions. Hillcrest House Ltd has an Enhanced Service - more info.