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Hillcrest House Ltd

Barbican Road, East Looe, Looe, Cornwall PL13 1NN
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Hillcrest House Ltd, Looe
Hillcrest House Ltd, Looe
Hillcrest House Ltd, Looe

Hillcrest House Nursing Home has a highly qualified team of Managers and professional nursing staff, able to personally assess each residents' nursing, medical and dietary needs, ensuring every resident receives the best possible care and treatment available - 24 hours a day. There is also a dedicated team of trained Care Assistants and support staff. Offering exceptional care since 1989.

Trevena is a self-contained wing providing warm, reassuring surroundings for those...  

Care Provided by Hillcrest House Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350From £1,450
Residential Dementia CareFrom £1,450From £1,450
Nursing CareFrom £1,500From £1,450
Nursing Dementia CareFrom £1,550From £1,450

The fees quoted are a guide only. All potential residents will be assessed by a senior nurse or Manager from Hillcrest House and a fee proposed depending on the person's needs. Whenever funding from social services or the Health Authority are available an independent assessment is also carried out. The home is able to advise on funding that may be available some of which is not means tested. Double rooms are only used for couples or may be available as single rooms.

Contact Hillcrest House Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Paula Haynes-Parry (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (5)

Visiting

  • Visitors are welcome whenever residents would like to see them. Reception is covered 6 days a week and there is a doorbell if the reception is unattended. To protect the residents please do not visit if experiencing any stomach upset symptoms within the last 48 hours, or have any flu symptoms. Infection Control is everyone's responsibility.

Parking

  • There is free parking on the level adjacent to the main reception with easy access off Barbican Road. There is a railway station in Looe and bus links.

Hillcrest House Ltd Reviews (43)

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9.6

Hillcrest House Ltd has a Review Score of 9.6 (9.625) out of 10, based on 21 reviews in the last 2 years. Over all time Hillcrest House Ltd has 43 reviews.

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Showing 43 reviews matching selected criteria
Review from C H (Grandson of Resident) published on 10 August 2026 Submitted via Website
Overall Experience
My great-grandmother stayed at this care home following her hip surgery, and we couldn't have asked for better place for her recovery.
The staff were absolutely amazing-so friendly, caring, and attentive. They were always checking in on her, making sure she was comfortable, happy, and had everything she needed. It gave our whole family real peace of mind knowing she was in such capable hands.
It was also wonderful to see how hands-on the management team were. They were clearly involved in the day-to-day running of the home, visible, approachable, and genuinely committed to providing the highest standard of care.

My great-grandmother enjoyed her stay and spoke very highly of everyone who looked after her. We are incredibly grateful for the support and dedication shown by the entire team during her recovery. I would highly recommend this care home to anyone looking for a safe, welcoming, and caring environment for their loved one.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Dear CH
Thank you so much for such a lovely and positive review, I'm so pleased that you all felt so highly of us and that your Grandmother received the high standard of care that I'm sure she deserves.
Best Wishes

Paula

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Review from S D (Wife of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

I have found all the staff to be friendly and helpful, and looking after my husband in a professional manner. His room is comfortable and clean, and the carers have managed to get him out of bed (with a hoist) after more than 8 weeks.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you for taking the time to complete a review card. I am pleased that you feeling the staff are friendly, helpful and support in a professional manor. We shall also address the lower score for the activities, we appreciate all feedback so that we can improve our service.

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Review from L P (Daughter of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

Mum has settled in well and seems very happy. She enjoys all the afternoon activities and is treated extremely well by all staff and carers.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for your positive review. We are happy that your Mum has settled in well at Hillcrest and is enjoying the activities.

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Review from P F (Friend of Resident) published on 12 June 2026 Submitted via Postal Card
Overall Experience

I have found the staff and nurses very friendly and helpful. Nothing seems too much trouble for them when asked for help or advice.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Thank you for taking the time to complete our review card, it really helps us to identify some of the areas where we can still make improvements to our service. I'm happy to see that your friend obviously feels safe, secure, dignified and well cared for as well as being supported by our staff who continue to work really hard.
Kind Regards

Paula

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Review from Jaqueline P (Daughter of Resident) published on 9 June 2026 Submitted via Postal Card
Overall Experience

The care that mum receives at Hillcrest is first class. The staff are friendly and caring and always willing to go above and beyond to help. Since mum has been at Hillcrest, her whole demeanour has changed. She is much happier and content than she has been for a considerable time. That speaks volumes!

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Thanks so much for your positive review, we really appreciate our relatives and friends giving us feedback to try to help us to improve our service. I am very happy to see that your Mum is enjoying her time at Hillcrest House and that her demeanour has changed for the better, this is so important and I hope that this continues for you all.
Kind Regards

Paula

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Review from S P (Son of Resident) published on 9 June 2026 Submitted via Postal Card
Overall Experience

Both my mother and myself are very happy with the care provided by the home. Carers/nurses have made my mother feel at home, and she has really enjoyed engaging with the staff. Could not be happier.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for taking the time to complete a card for the staff and residents at Hillcrest House. I am really pleased that both you and your Mum are happy with our service and I am always particularly pleased when we score maximum points in care, support, dignity and safety/security, I'm so...  

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Review from N K (Daughter of Resident) published on 25 March 2026 Submitted via Postal Card
Overall Experience

Sadly, it was end-of-life care for my dad for the last 2 weeks of his life, and he passed away at Hillcrest. Staff here are excellent in our experience - caring, kind, competent and calm. From the moment he arrived at Hillcrest, he was given attention to his health and wellbeing needs. We visited every day of his stay, and the staff were polite, friendly and informative of his health status. We quickly felt at ease that he was receiving the best care from any of the staff members. When he passed away, we were given time and compassion by the staff. The only issue was losing his clothes and blanket in the laundry room despite being labelled.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Hi

Thank you so much for taking to time to write this lovely review and i'm happy that you felt that you were supported at a very sad time. I have printed this review for the staff to see who looked after your father. I'm really sorry about the blanket and t shirt that went missing but am happy to...  

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Review from John P (Husband of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience
The care home is warm and comfortable.
The staff are excellent and very caring, looking after residents, working without complaint and cheerfulness.

The food could be better.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Hi

Thank you for taking the time to complete a card about our service, thank you for the lovely comments about our staff and I'm very pleased that you feel that your wife feels safe and secure and is treated with dignity. I am currently working very closely with Signature whom provide our catering...  

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Review from J H (Son of Resident) published on 25 November 2025 Submitted via Postal Card
Overall Experience

Mum was moved from another care home in Liskeard at the request of ASC due to finance. The move has gone extremely well. Mum has settled very well, staff have been excellent with Mum. Lots of activities going on. Mum has been out of her room every day and mixing with other residents, which has helped her settle in well. I have found Mum more expressive and more able to hold a conversation, which was not so good before. We as a family are really pleased with Mum's care.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Dear JH
Thank you so much for such a lovely review, I know that it was a very difficult decision to move your Mum and I'm so pleased that it has worked out for you all, she appears to have settled in very well and it is great to hear that you are seeing some positive changes in her.
Kind Regards

Paula

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Review from Jony B (Stepson of Resident) published on 18 November 2025 Submitted via Postal Card
Overall Experience
The staff at Hillcrest were extremely helpful and thoughtful throughout. My step-dad's brief visit. They healed him extremely well in quite difficult circumstances.
In particular, Dom's - dealt with his passing in a kind and thoughtful manner and made the experience more manageable.

Thanks all!

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
I'm so pleased to hear that you were happy with the care at Hillcrest House and thank you for taking the time to complete the review at such a sad time, I will of course pass on your message to our nurse who dealt with your step Dad in such a kind way.
Kind Regards

Paula

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Review from Colin W (Son of Resident) published on 18 November 2025 Submitted via Postal Card
Overall Experience
Staff are generally very friendly, helpful and accommodating.

Mum doesn't participate in all the activities provided, but does enjoy the social element of being able to watch some of them.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Hi Colin
Thanks for submitting your review, I am happy to hear that your experience so far at Hillcrest House is a positive one, your Mum is very well regarded by our staff.
Kind Regards

Paula

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Review from Elizabeth T (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card
Overall Experience
The guest rooms are ok, not overly warm. The bathroom door needs replacing, a bit tired and worn. Also should be more than 1 shower rooms - times limited for guests to be showered. My mum only given 1 shower in 13 days, having requested more.
Food never very hot.
More activities to include going off site occasionally.
High standard of cleanliness.

Staff are considerate of all residents and show real care.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Dear Elizabeth

Thank you for taking the time to respond. We are working hard to improve the facilities at Hillcrest House and the rooms are being redecorated. We do have 2 wet rooms per floor and there is not a limit on the number of wet room showers that are provided by the staff so I'm sorry to...  

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Review from A P (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card
Overall Experience
Mum is being well cared for. Staff show concern and warmth toward her and are active in her health care.
Her family are warmly welcomed also.
Mum enjoys the range of meals offered.
She likes her room and having her own bathroom.

Mum has a pleasant outlook onto the garden.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Thank you for completing a review for us, I'm happy to hear that you feel that your Mum is well cared for and is treated with dignity as well as feeling safe and secure, she is a lovely, gentle lady and is a pleasure to look after at Hillcrest House.
Kind Regards

Paula

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Review from A D (Nephew of Resident) published on 10 November 2025 Submitted via Postal Card
Overall Experience

Care home seems to be run very well, always clean & warm & staff are very caring.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Hi Andrew
Many thanks for a lovely review, I'm pleased that you feel that the staff are caring and that the home is well run, it's always nice to receive positive feedback.
Kind Regards

Paula

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Review from Lucy B (Daughter of Resident) published on 10 November 2025 Submitted via Postal Card
Overall Experience

Everyone seemed very relaxed. My mother appeared clean and chilled out in the day room. As good as I could wish for.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Hi Lucy
Thank you for taking the time to review the service at Hillcrest, I'm particularly pleased to see that you scored the maximum rating for our staff, that your Mum feels safe and secure and is treated with dignity, this means a lot to us.
Kind Regards

Paula

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Review from John M (Husband of Resident) published on 4 November 2025 Submitted via Postal Card
Overall Experience

I am happy that my wife has lived in Hillcrest House for over 4 years, as she is well looked after. Care is given consistently and with genuine affection. There appears to be little turnover of staff, and the carers know the residents well, although sometimes information is not passed over from shift to shift. I am always amazed at how the carers cope in the advanced dementia unit, displaying seemingly endless reserves of patience. The physical fabric of the home is slowly improving, but Trevena upstairs needs new windows. More staff dedicated to activities would help.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Hi John
Thanks so much for taking the time to complete the review, we value your honesty, the home is definitely improving as far as decor is concerned and we will look again at the activities provision on the female dementia unit. The staff are very dedicated to their role and are very patient so thank you for acknowledging that.
Kind Regards

Paula

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Review from S V (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card
Overall Experience
Mum was at Hillcrest for end of life care, and we cannot thank you enough for the wonderful care that has been provided. Everyone has been so friendly to her, and she told me that she loved it there.

It has given my sister and I such peace of mind to know that she has been looked after by such lovely people for the last six months of her life, and the compassion that we have been given during and after her passing has been much appreciated.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Sonia
Your Mum was a treasure and was a joy to look after, thank you for completing this review at such a sad time, we really appreciate it, she will be missed at the quiz for sure.
Kind Regards

Paula

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Review from Emma F (Daughter of Resident) published on 19 March 2025 Submitted via Website
Overall Experience

My father was a recent resident at Hillcrest for approx 9 months, and the care & kindness he was shown in his final days was incredible. Each time I visited, I was always given a warm welcome, and then some much needed support towards the end of his time. Every single member of staff is fantastic, there arent enough words to describe how amazing they all are. The food is great, and you can add touches from home to the rooms so Dad felt more settled. Dad was treated with dignity and compassion, and it's something I will forever be grateful for. Thank you all so much.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for taking time to complete this review for us and your kind words, I know how busy you are, I'm sure that your Dad would appreciate everything that you did for him, sending our kind regards.

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Review from S S (Daughter of Resident) published on 9 January 2025 Submitted via Website
Overall Experience

I would like all the staff to know how much we as a family valued the care my father received in the last few months of his life in the Trevenna Unit of Hillcrest House LTD.

On our visits there was always a friendly member of staff to discuss Dad's health. We were all kept well informed. Everyone was very kind, patient and professional. Dad was very well looked after, with individual personal care and friendly words. Our mother was also welcomed each day on her visits, being given cups of tea and chats and even lunch. Dad had a lovely room where family photos were displayed on the walls, his own blankets, cushions and accessories were accommodated giving a homely touch.

Thank you.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you for taking the time to send this lovely review, both of your parents were truly lovely people and we miss their presence at Hillcrest House. I wish you all a happy New Year. Kind Regards.

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Review from Andrew H (Son of Resident) published on 4 November 2024 Submitted via Website
Overall Experience
This review is hard to write as my Mum only passed away on 17th October 2024 but the care/compassion/dignity she received from everyone at Hillcrest certainly made her passing slightly less painful.
Every step of the way everything was explained as to what they were doing.
My mum looked so comfortable and at peace with nothing ever being too much trouble.
They promised they would look after her/make her comfortable and never be in pain and that is what everyone did.

Everyone there made us as a family feel at ease and welcomed from the cups of tea and friendly faces.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Hi Andrew, thank you so much for this lovely review and I will ensure that the staff are aware of your appreciation, I'm so pleased that your Mum was comfortable and passed so peacefully, that is what we all wish for our loved ones, your mum raised three lovely sons and you were all a credit to her at such a sad time.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 October 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Hillcrest House Ltd.

Accreditations

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Meet the Team (1)

Sharon Keast
Sharon KeastJob Title:Registered Manager

There are 3 Registerd Managers at Hillcrest House who manage the staff and oversea the care. Shelley Blyth is also Matron in our General Unit and a Registered General Nurse. Steve Jones is also manager of our Dementia Unit and a Registered Mental Nurse. They are supported by Registered Nurses with a wide range of experience.

Frequently Asked Questions about Hillcrest House Ltd

What types of Care is Hillcrest House Ltd registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillcrest House Ltd have?

There are 65 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Hillcrest House Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hillcrest House Ltd to the centre of Looe?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest House Ltd to verify any information. View our terms and conditions. Hillcrest House Ltd has an Enhanced Service -more info.