






Hillcrest House Nursing Home has a highly qualified team of Managers and professional nursing staff, able to personally assess each residents' nursing, medical and dietary needs, ensuring every resident receives the best possible care and treatment available - 24 hours a day. There is also a dedicated team of trained Care Assistants and support staff. Offering exceptional care since 1989.
Trevena is a self-contained wing providing warm, reassuring surroundings for those...
Care Provided by Hillcrest House Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees quoted are a guide only. All potential residents will be assessed by a senior nurse or Manager from Hillcrest House and a fee proposed depending on the person's needs. Whenever funding from social services or the Health Authority are available an independent assessment is also carried out. The home is able to advise on funding that may be available some of which is not means tested. Double rooms are only used for couples or may be available as single rooms.
The price(s) shown are provided by the care home. Contact Hillcrest House Ltd for full pricing details and T&Cs.
Contact Hillcrest House Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Paula Haynes-Parry (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (5)
Visiting
- Visitors are welcome whenever residents would like to see them. Reception is covered 6 days a week and there is a doorbell if the reception is unattended. To protect the residents please do not visit if experiencing any stomach upset symptoms within the last 48 hours, or have any flu symptoms. Infection Control is everyone's responsibility.
Parking
- There is free parking on the level adjacent to the main reception with easy access off Barbican Road. There is a railway station in Looe and bus links.
Hillcrest House Ltd Reviews (43)
Hillcrest House Ltd has a Review Score of 9.6 (9.625) out of 10, based on 21 reviews in the last 2 years.
Over all time Hillcrest House Ltd has 43 reviews.
The staff were absolutely amazing-so friendly, caring, and attentive. They were always checking in on her, making sure she was comfortable, happy, and had everything she needed. It gave our whole family real peace of mind knowing she was in such capable hands.
It was also wonderful to see how hands-on the management team were. They were clearly involved in the day-to-day running of the home, visible, approachable, and genuinely committed to providing the highest standard of care.
My great-grandmother enjoyed her stay and spoke very highly of everyone who looked after her. We are incredibly grateful for the support and dedication shown by the entire team during her recovery. I would highly recommend this care home to anyone looking for a safe, welcoming, and caring environment for their loved one.
Thank you so much for such a lovely and positive review, I'm so pleased that you all felt so highly of us and that your Grandmother received the high standard of care that I'm sure she deserves.
Best Wishes
Paula
I have found all the staff to be friendly and helpful, and looking after my husband in a professional manner. His room is comfortable and clean, and the carers have managed to get him out of bed (with a hoist) after more than 8 weeks.
Thank you for taking the time to complete a review card. I am pleased that you feeling the staff are friendly, helpful and support in a professional manor. We shall also address the lower score for the activities, we appreciate all feedback so that we can improve our service.
Mum has settled in well and seems very happy. She enjoys all the afternoon activities and is treated extremely well by all staff and carers.
Thank you so much for your positive review. We are happy that your Mum has settled in well at Hillcrest and is enjoying the activities.
I have found the staff and nurses very friendly and helpful. Nothing seems too much trouble for them when asked for help or advice.
Kind Regards
Paula
The care that mum receives at Hillcrest is first class. The staff are friendly and caring and always willing to go above and beyond to help. Since mum has been at Hillcrest, her whole demeanour has changed. She is much happier and content than she has been for a considerable time. That speaks volumes!
Kind Regards
Paula
Both my mother and myself are very happy with the care provided by the home. Carers/nurses have made my mother feel at home, and she has really enjoyed engaging with the staff. Could not be happier.
Thank you so much for taking the time to complete a card for the staff and residents at Hillcrest House. I am really pleased that both you and your Mum are happy with our service and I am always particularly pleased when we score maximum points in care, support, dignity and safety/security, I'm so...
Sadly, it was end-of-life care for my dad for the last 2 weeks of his life, and he passed away at Hillcrest. Staff here are excellent in our experience - caring, kind, competent and calm. From the moment he arrived at Hillcrest, he was given attention to his health and wellbeing needs. We visited every day of his stay, and the staff were polite, friendly and informative of his health status. We quickly felt at ease that he was receiving the best care from any of the staff members. When he passed away, we were given time and compassion by the staff. The only issue was losing his clothes and blanket in the laundry room despite being labelled.
Thank you so much for taking to time to write this lovely review and i'm happy that you felt that you were supported at a very sad time. I have printed this review for the staff to see who looked after your father. I'm really sorry about the blanket and t shirt that went missing but am happy to...
The staff are excellent and very caring, looking after residents, working without complaint and cheerfulness.
The food could be better.
Thank you for taking the time to complete a card about our service, thank you for the lovely comments about our staff and I'm very pleased that you feel that your wife feels safe and secure and is treated with dignity. I am currently working very closely with Signature whom provide our catering...
Mum was moved from another care home in Liskeard at the request of ASC due to finance. The move has gone extremely well. Mum has settled very well, staff have been excellent with Mum. Lots of activities going on. Mum has been out of her room every day and mixing with other residents, which has helped her settle in well. I have found Mum more expressive and more able to hold a conversation, which was not so good before. We as a family are really pleased with Mum's care.
Thank you so much for such a lovely review, I know that it was a very difficult decision to move your Mum and I'm so pleased that it has worked out for you all, she appears to have settled in very well and it is great to hear that you are seeing some positive changes in her.
Kind Regards
Paula
In particular, Dom's - dealt with his passing in a kind and thoughtful manner and made the experience more manageable.
Thanks all!
Kind Regards
Paula
Mum doesn't participate in all the activities provided, but does enjoy the social element of being able to watch some of them.
Thanks for submitting your review, I am happy to hear that your experience so far at Hillcrest House is a positive one, your Mum is very well regarded by our staff.
Kind Regards
Paula
Food never very hot.
More activities to include going off site occasionally.
High standard of cleanliness.
Staff are considerate of all residents and show real care.
Thank you for taking the time to respond. We are working hard to improve the facilities at Hillcrest House and the rooms are being redecorated. We do have 2 wet rooms per floor and there is not a limit on the number of wet room showers that are provided by the staff so I'm sorry to...
Her family are warmly welcomed also.
Mum enjoys the range of meals offered.
She likes her room and having her own bathroom.
Mum has a pleasant outlook onto the garden.
Kind Regards
Paula
Care home seems to be run very well, always clean & warm & staff are very caring.
Many thanks for a lovely review, I'm pleased that you feel that the staff are caring and that the home is well run, it's always nice to receive positive feedback.
Kind Regards
Paula
Everyone seemed very relaxed. My mother appeared clean and chilled out in the day room. As good as I could wish for.
Thank you for taking the time to review the service at Hillcrest, I'm particularly pleased to see that you scored the maximum rating for our staff, that your Mum feels safe and secure and is treated with dignity, this means a lot to us.
Kind Regards
Paula
I am happy that my wife has lived in Hillcrest House for over 4 years, as she is well looked after. Care is given consistently and with genuine affection. There appears to be little turnover of staff, and the carers know the residents well, although sometimes information is not passed over from shift to shift. I am always amazed at how the carers cope in the advanced dementia unit, displaying seemingly endless reserves of patience. The physical fabric of the home is slowly improving, but Trevena upstairs needs new windows. More staff dedicated to activities would help.
Thanks so much for taking the time to complete the review, we value your honesty, the home is definitely improving as far as decor is concerned and we will look again at the activities provision on the female dementia unit. The staff are very dedicated to their role and are very patient so thank you for acknowledging that.
Kind Regards
Paula
It has given my sister and I such peace of mind to know that she has been looked after by such lovely people for the last six months of her life, and the compassion that we have been given during and after her passing has been much appreciated.
Your Mum was a treasure and was a joy to look after, thank you for completing this review at such a sad time, we really appreciate it, she will be missed at the quiz for sure.
Kind Regards
Paula
My father was a recent resident at Hillcrest for approx 9 months, and the care & kindness he was shown in his final days was incredible. Each time I visited, I was always given a warm welcome, and then some much needed support towards the end of his time. Every single member of staff is fantastic, there arent enough words to describe how amazing they all are. The food is great, and you can add touches from home to the rooms so Dad felt more settled. Dad was treated with dignity and compassion, and it's something I will forever be grateful for. Thank you all so much.
Thank you so much for taking time to complete this review for us and your kind words, I know how busy you are, I'm sure that your Dad would appreciate everything that you did for him, sending our kind regards.
I would like all the staff to know how much we as a family valued the care my father received in the last few months of his life in the Trevenna Unit of Hillcrest House LTD.
On our visits there was always a friendly member of staff to discuss Dad's health. We were all kept well informed. Everyone was very kind, patient and professional. Dad was very well looked after, with individual personal care and friendly words. Our mother was also welcomed each day on her visits, being given cups of tea and chats and even lunch. Dad had a lovely room where family photos were displayed on the walls, his own blankets, cushions and accessories were accommodated giving a homely touch.
Thank you.
Thank you for taking the time to send this lovely review, both of your parents were truly lovely people and we miss their presence at Hillcrest House. I wish you all a happy New Year. Kind Regards.
Every step of the way everything was explained as to what they were doing.
My mum looked so comfortable and at peace with nothing ever being too much trouble.
They promised they would look after her/make her comfortable and never be in pain and that is what everyone did.
Everyone there made us as a family feel at ease and welcomed from the cups of tea and friendly faces.
Hi Andrew, thank you so much for this lovely review and I will ensure that the staff are aware of your appreciation, I'm so pleased that your Mum was comfortable and passed so peacefully, that is what we all wish for our loved ones, your mum raised three lovely sons and you were all a credit to her at such a sad time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 October 2022Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hillcrest House Ltd.
There are no upcoming events for Hillcrest House Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hillcrest House Ltd.
Accreditations
There are no accreditations posted yet for Hillcrest House Ltd.
Meet the Team (1)

There are 3 Registerd Managers at Hillcrest House who manage the staff and oversea the care. Shelley Blyth is also Matron in our General Unit and a Registered General Nurse. Steve Jones is also manager of our Dementia Unit and a Registered Mental Nurse. They are supported by Registered Nurses with a wide range of experience.
Frequently Asked Questions about Hillcrest House Ltd
What types of Care is Hillcrest House Ltd registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hillcrest House Ltd have?
There are 65 Single Rooms and 5 Couples/Companion Rooms.
What are the Facilities & Services at Hillcrest House Ltd?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hillcrest House Ltd to the centre of Looe?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest House Ltd to verify any information. View our terms and conditions. Hillcrest House Ltd has an Enhanced Service -more info.