Hillcrest House Ltd

Barbican Road, East Looe, Looe PL13 1NN

Hillcrest House Nursing Home has a highly qualified team of Managers and professional nursing staff, able to personally assess each residents' nursing, medical and dietary needs, ensuring every resident receives the best possible care and treatment available - 24 hours a day. There is also a dedicated team of trained Care Assistants and support staff. Offering exceptional care since 1989.

Trevena is a self-contained wing providing warm, reassuring surroundings for those with dementia. Managed by specialist staff with a passion for dementia care and high standards.

Not everyone needs full nursing care, Hillcrest House offers residential care within a ground floor wing with easy access outside. Residents have peace of mind of knowing, that if needed, nursing care is on hand. There is a busy team of activity staff for those who wish to participate.

Also short stays and respite/convalescent care. The home has a dignity champion. Staff are selected for their individual experience and aptitude and their genuine desire to give the loving care and support extended to all residents. With the highest standards of in-house and external training.

Owner: Hillcrest House Ltd

Person in charge: Sharon Keast (Registered Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 88 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 78

Shared Rooms: 5

Rooms with ensuite WC: 83

Weekly Charges Guide: Personal Care Single from £695 Nursing Care Single from £890 (These prices are only a guideline, please contact Hillcrest House Ltd to find out the exact price for your requirements.)

The fees quoted are a guide only. All potential residents will be assessed by a senior nurse or Manager from Hillcrest House and a fee proposed depending on the person's needs. Whenever funding from social services or the Health Authority are available an independent assessment is also carried out. The home is able to advise on funding that may be available some of which is not means tested. Double rooms are only used for couples or may be available as single rooms.

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access


Hillcrest House is situated between the two schools on Barbican Road, East Looe. From Looe town take the B3253 towards Plymouth up St Martins Road. Go past new housing (Barrett Homes) on right and take next turning right into Barbican Road (opposite St Martins Church) Follow Barbican Road taking the 2nd turning left at the Hillcrest House sign. Follow this road turning right into the Hillcrest car park. You will see reception from the car park. If coming from Plymouth towards Looe along the B3253 turn left just after the welcome to Looe sign and Looe Garden Centre onto Barbican Road and follow directions above.


Visitors are welcome whenever residents would like to see them. Reception is covered 6 days a week and there is a doorbell if the reception is unattended.

To protect the residents please do not visit if experiencing any stomach upset symptoms within the last 48 hours, or have any flu symptoms. Infection Control is everyone's responsibility.


There is free parking on the level adjacent to the main reception with easy access off Barbican Road. There is a railway station in Looe and bus links.

Latest Care Quality Commission* Report on Hillcrest House Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 8.1 out of 10 for Hillcrest House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Hillcrest House Ltd in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Hillcrest House Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 3.057 Points relating to the number of positive Reviews for Hillcrest House Ltd is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 = 3

    2. Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 1 Reviews ÷ 17.6 Target = 0.057

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Hillcrest House Ltd has a Review Score of 8.1 (8.057) out of 10 and an Average Rating of 5 out of 5 from 1 Reviews over all time

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Hillcrest House Ltd?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Hillcrest House Ltd

  • Sister-in-law of Resident/Service User

My sister-in-law has been a resident of Hillcrest House for approximately 2 years. She is very happy. Meals are wonderful and staff are brilliant, care is their no. 1 priority. There are activities going on. A very friendly and a very clean home. I could not recommend this care home to anyone as I already have. I would like to thank all the staff for their kindness and loving care. I could not wish for better.

How likely would you be to recommend Hillcrest House Ltd? Extremely Likely

Overall Standard


Care / Support


Treated with Dignity

Food & Drink




Safety / Security


Value for Money

Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Staff Profiles


Sharon Keast

Job Title: Registered Manager


There are 3 Registerd Managers at Hillcrest House who manage the staff and oversea the care. Shelley Blyth is also Matron in our General Unit and a Registered General Nurse. Steve Jones is also manager of our Dementia Unit and a Registered Mental Nurse. They are supported by Registered Nurses with a wide range of experience.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Hillcrest House Ltd

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