Hillcrest House Nursing Home

It was such a relief and I don't think I will ever be able to put into words the difference that the Home has made. The staff are unbelievable and not only are they brilliant with my mother but they are also unbelievably supportive and understanding to me. They have such care and compassion for not just the residents but for the families trying to cope with one of the hardest times of their lives and I will never be able to thank them enough.

My great-grandmother enjoyed her stay and spoke very highly of everyone who looked after her. We are incredibly grateful for the support and dedication shown by the entire team during her recovery. I would highly recommend this care home to anyone looking for a safe, welcoming, and caring environment for their loved one.

I have found all the staff to be friendly and helpful, and looking after my husband in a professional manner. His room is comfortable and clean, and the carers have managed to get him out of bed (with a hoist) after more than 8 weeks.

Mum has settled in well and seems very happy. She enjoys all the afternoon activities and is treated extremely well by all staff and carers.

I have found the staff and nurses very friendly and helpful. Nothing seems too much trouble for them when asked for help or advice.

The care that mum receives at Hillcrest is first class. The staff are friendly and caring and always willing to go above and beyond to help. Since mum has been at Hillcrest, her whole demeanour has changed. She is much happier and content than she has been for a considerable time. That speaks volumes!

Both my mother and myself are very happy with the care provided by the home. Carers/nurses have made my mother feel at home, and she has really enjoyed engaging with the staff. Could not be happier.

Sadly, it was end-of-life care for my dad for the last 2 weeks of his life, and he passed away at Hillcrest. Staff here are excellent in our experience - caring, kind, competent and calm. From the moment he arrived at Hillcrest, he was given attention to his health and wellbeing needs. We visited every day of his stay, and the staff were polite, friendly and informative of his health status. We quickly felt at ease that he was receiving the best care from any of the staff members. When he passed away, we were given time and compassion by the staff. The only issue was losing his clothes and blanket in the laundry room despite being labelled.

The food could be better.

Mum was moved from another care home in Liskeard at the request of ASC due to finance. The move has gone extremely well. Mum has settled very well, staff have been excellent with Mum. Lots of activities going on. Mum has been out of her room every day and mixing with other residents, which has helped her settle in well. I have found Mum more expressive and more able to hold a conversation, which was not so good before. We as a family are really pleased with Mum's care.

Thanks all!

Mum doesn't participate in all the activities provided, but does enjoy the social element of being able to watch some of them.

Staff are considerate of all residents and show real care.

Mum has a pleasant outlook onto the garden.

Care home seems to be run very well, always clean & warm & staff are very caring.

Everyone seemed very relaxed. My mother appeared clean and chilled out in the day room. As good as I could wish for.

I am happy that my wife has lived in Hillcrest House for over 4 years, as she is well looked after. Care is given consistently and with genuine affection. There appears to be little turnover of staff, and the carers know the residents well, although sometimes information is not passed over from shift to shift. I am always amazed at how the carers cope in the advanced dementia unit, displaying seemingly endless reserves of patience. The physical fabric of the home is slowly improving, but Trevena upstairs needs new windows. More staff dedicated to activities would help.

It has given my sister and I such peace of mind to know that she has been looked after by such lovely people for the last six months of her life, and the compassion that we have been given during and after her passing has been much appreciated.

My father was a recent resident at Hillcrest for approx 9 months, and the care & kindness he was shown in his final days was incredible. Each time I visited, I was always given a warm welcome, and then some much needed support towards the end of his time. Every single member of staff is fantastic, there arent enough words to describe how amazing they all are. The food is great, and you can add touches from home to the rooms so Dad felt more settled. Dad was treated with dignity and compassion, and it's something I will forever be grateful for. Thank you all so much.

I would like all the staff to know how much we as a family valued the care my father received in the last few months of his life in the Trevenna Unit of Hillcrest House LTD.

On our visits there was always a friendly member of staff to discuss Dad's health. We were all kept well informed. Everyone was very kind, patient and professional. Dad was very well looked after, with individual personal care and friendly words. Our mother was also welcomed each day on her visits, being given cups of tea and chats and even lunch. Dad had a lovely room where family photos were displayed on the walls, his own blankets, cushions and accessories were accommodated giving a homely touch.

Thank you.