Hillcrest House Ltd

Barbican Road, East Looe, Looe PL13 1NN
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9.6 42 Reviews
  • Hillcrest House Ltd, Looe
Hillcrest House Nursing Home has a highly qualified team of Managers and professional nursing staff, able to personally assess each residents' nursing, medical and dietary needs, ensuring every resident receives the best possible care and treatment available - 24 hours a day. There is also a dedicated team of trained Care Assistants and support staff. Offering exceptional care since 1989.

Trevena is a self-contained wing providing warm, reassuring surroundings for those with dementia. Managed by specialist staff with a passion for dementia care and high standards.

Not everyone needs full nursing care, Hillcrest House offers residential care within a ground floor wing with easy access outside. Residents have peace of mind of knowing, that if needed, nursing care is on hand. There is a busy team of activity staff for those who wish to participate.

Also short stays and respite/convalescent care. The home has a dignity champion. Staff are selected for their individual experience and aptitude and their genuine desire to give the loving care and support extended to all residents. With the highest standards of in-house and external training.
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Care Provided by Hillcrest House Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

The fees quoted are a guide only. All potential residents will be assessed by a senior nurse or Manager from Hillcrest House and a fee proposed depending on the person's needs. Whenever funding from social services or the Health Authority are available an independent assessment is also carried out. The home is able to advise on funding that may be available some of which is not means tested. Double rooms are only used for couples or may be available as single rooms.

The price(s) shown are provided by the care home. Contact Hillcrest House Ltd for full pricing details and T&Cs.

Contact Hillcrest House Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hillcrest House Ltd to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paula Haynes-Parry (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (5)

Visiting

  • Visitors are welcome whenever residents would like to see them. Reception is covered 6 days a week and there is a doorbell if the reception is unattended.


    To protect the residents please do not visit if experiencing any stomach upset symptoms within the last 48 hours, or have any flu symptoms. Infection Control is everyone's responsibility.

Parking

  • There is free parking on the level adjacent to the main reception with easy access off Barbican Road. There is a railway station in Looe and bus links.

Hillcrest House Ltd Reviews (42)

9.6

Hillcrest House Ltd has a Review Score of 9.6 (9.620) out of 10, based on 22 reviews in the last 2 years.
Over all time Hillcrest House Ltd has 42 reviews.

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Reviewer Connection to Hillcrest House Ltd
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Total of 42, showing 21-40
Review from A T (Sister of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was recently admitted to the Hillcrest Nursing Home. She was very ill and died after 11 days of being there. I wanted to say how very kind and caring all the staff were, from the management to the cleaning lady. There was a family feeling, but on the other hand, everyone was very professional
and compassionate. I can recommend this nursing home.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you so much for taking the time to review Hillcrest House at such a sad time for you all, I'm so happy that you felt that the care and support that you all received obviously made a difference. May your lovely sister rest in peace and I sincerely hope that you all have/had a safe journey back to Italy. Kind Regards Paula
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Review from I S (Friend of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had the experience of our elderly neighbour being admitted to Hillcrest House, we found a very kind and welcoming atmosphere from all the staff, in a difficult time, but with the kindness and empathy given to my husband and I and our elderly neighbour. We would just like to say thank you very
much for the care shown at Hillcrest House by all members of staff. They are a credit to the profession.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you so much for this lovely and heartfelt review, your neighbour was a lovely lady and we are sorry for your loss. Kind Regards
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Review from L S (Sister-in-law of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always get a warm welcome from the staff when I visit and are very caring. Also, lots of activities are organised for the residents. Good atmosphere especially in the Trevenna/Hendra unit and staff are interested in their whole background which must help in looking after them.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdWhat a lovely report of our service, we have some very dedicated staff at Hillcrest and I'm pleased to hear that this is reflected in your visits. Thank you for taking the time to complete this for us.Kind Regards Paula
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Review from R C (Friend of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On visiting my friend who resides at Hillcrest, I found the home to be friendly clean and caring. The staff were lovely and could not do enough for the residents. It's really nice to see that my friend has settled in so well.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you for taking the time to review our service, I'm happy to hear that your friend has settled into Hillcrest House and we are proud of our staff here. Kind Regards Paula
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Review from S G (Regular Volunteer) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Hillcrest House work tirelessly for the residents. Whenever I visit, the residents are well turned out and treated as equals by the staff.
Hillcrest's strength is that the staff create a community atmosphere within the home. A community that is a privilege to be a part of when I am there.
The
home attends to all areas of need in life. Activities, spiritual needs, as well as the usual care you would expect. The staff in the home seem to constantly go above and beyond the expected.
I cannot recommend Hillcrest highly enough.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you so much for your lovely comments, I agree, our staff do go above and beyond for our residents, I am proud to be part of Hillcrest House.
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Review from Lydia L (Friend of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Awesome experience.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you so much for taking the time to complete our comments card with such high scores, it is appreciated. Kind Regards Paula
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Review from Sue L (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well cared for and all the staff understand her needs. A bigger choice of food would be appreciated. Particular thanks to those who wash, dress and undress her and assist her with her worsening incontinence and Alzheimer's.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you for taking the time to review the service, we really appreciate your comments, our menus are about to be reviewed once again for the changing season, please let us know if you feel that your mum would like certain things and we will always try to accommodate individual needs. Thanks also for the mention of our carers, without them, we would not have a service.
Kind regards.
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Review from C H (Granddaughter of Resident) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough gratitude for the exceptional care and support my grandad receives.
The staff go above and beyond to ensure not only his physical well-being but also his emotional comfort.
It's evident that the staff truly care about the residents, fostering a sense of community and companionship.
My grandad feels safe, happy, and cherished, and that brings our family immense peace of mind. I highly recommend Hillcrest to anyone seeking compassionate and high-quality care for their loved ones.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThanks for taking the time to evaluate our service, I am so pleased that your Grandad has settled so well at Hillcrest House, we are all really fond of him.
Kind Regards
Paula
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Review from A H (Daughter-in-law of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are wonderful. The kindness and level of care given to my father-in-law is amazing, it helps us know he is so well supported. The food on offer has really improved under the new chef, and the activities especially with one staff member in particular are great, hearing all the residents laughing
is a joy. The building itself is tired in places but work is taking place. A wonderful home.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you for such a lovely and complimentary review of our service, your father-in-law is a joy and has a wicked sense of humour.
Kind Regards
Paula
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Review from E T (Daughter of Resident) published on 13 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother is having especially now she is getting out of her bed and into the lounge with the other residents. Although she is deaf and cannot interact with others, she is able to see other people around. This is I feel better for her mental health. The staff are always
very present and caring to my mother.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdWe really appreciate you taking the time to review the service at Hillcrest and thank you so much for the positive review. I agree, it is lovely to see your mum out in the lounge again.
Kind regards
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Review from R A (Husband of Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my family are very satisfied with the home and staff, but sometimes are concerned there should be more staff on duty.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you so much for your lovely review of our service. I'm sorry that you feel that there should be more staff on duty, we are always staffed according to our occupancy, we cannot always prevent sickness on the day but try our hardest to cover it.
We are all really sorry for the loss of your wife who was an integral resident of our Trevena Unit, her smile will be missed.
Kind Regards
Paula
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Review from M R (Son of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all of the staff at Hillcrest amazing. They have supported me and my family every since my dad has been living at the home. The atmosphere is always positive and happy. The home is clean and tidy but is a bit tired in places but on the whole a lovely home.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThanks for taking the time to review the service and for giving so much praise, your Dad appears to have settled really well at Hillcrest, he often makes us laugh when we hold the 10 at 10 meetings. An action plan is in place to make any necessary improvements within the home so please be reassured by this.
Kind Regards
Paula
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Review from M V (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, friendly, helpful staff. Nothing is too much trouble. Excellent care provided.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThanks for your positive review and for taking the time to do it when you are so busy. Your dad is a lovely man and we hope that he continues to be as settled here as he has to date.
Kind regards,
Paula.
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Review from P T (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff all seem very caring. Mum has advanced dementia so it's not possible to get her views on anything.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you for taking the time to review our service, it is appreciated, your mum is a very integral part of our dementia unit and is a pleasure to care for.
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Review from L M (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very good, caring and supportive. Catering much improved in recent months. Rooms and communal facilities very clean but rooms and bathrooms now looking tired and in need of refurbishment.
Activities most days keep Mum motivated. The home is getting back to something like it was due to the
staff at Hillcrest.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThanks for such a positive review, we are pleased that you are noticing an improvement to the service, your mum appears to be happy here.
Kind Regards.
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Review from L V (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff from management to nursing and caring staff are compassionate and polite.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThanks so much for taking the time to review our service after your sad loss, your Mum was a pleasure to look after and we hope that you and your family are well.
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Review from Dawn C (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the wonderful care given to my mum over the last month at Hillcrest House. The staff have been attentive, kind, and nothing is too much trouble. They have also been very helpful to family visiting the care home and sort out any requests quickly. This enabled Mum to settle in quickly and
feel well cared for. She found the staff to be very approachable and commented on the good rapport between staff and clients alike.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you for taking the time to review the service at Hillcrest House, although your mum was only with us for a short time she will be remembered with fondness and we sincerely hope that she settles into her new care home to enable her to be closer to her family. I will share your message with our staff who I'm sure will appreciate your kind comments.
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Review from T H (Daughter-in-law of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were engaging, friendly, polite, supportive, hospitable and professional. Reception staff were always polite either on the telephone or face to face. The facilities were always kept well-maintained and clean. The staff looked after Dad and treated him with respect as you would your family, both
in life and after passing.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you for your lovely and positive review, this will be shared with our staff and rest assured that your family member was a sad loss to Hillcrest House.
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Review from Diane R (Wife of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Hillcrest House Care Home from hospital. I could not fault any of the Hillcrest staff from the reception who were very friendly and ready to answer any queries. I have every respect and gratitude for all the staff who cared for my husband. They were very kind towards my husband
and towards myself when visiting. While he was at Hillcrest, I always felt confident that he was in the right place, given his condition, and that meant so much for myself and the family. Thank you so much Hillcrest.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdDiane, thank you so much for taking the time to write such a positive review at a sad time for you. I have spoken to the staff who would like you to know that your presence and support was really appreciated and we all send our very best wishes.
Kind Regards.
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Review from Cathy A (Daughter of Resident) published on 10 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been a resident of Hillcrest House for seven months. Hillcrest always appears a happy and welcoming place and Mum has settled in well. The care Mum receives from the wonderful staff is great and the management are very responsive and supportive to our family's needs. There are various activities
going on during the week which are tailored to the residents' particular interests and the meals provided are wholesome. I can recommend this very clean and friendly home and I would like to take the opportunity to thank all the staff for their kindness and loving care of my Mum and the tremendous support they give to our family.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you so much for your kind words, given the changes that have been made at Hillcrest this year it is good to know that our staff continue to support everyone in their care.
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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Hillcrest House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.620 for Hillcrest House Ltd is calculated as follows: ( (175 Excellents x 5) + (69 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 258 Ratings = 4.62
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillcrest House Ltd is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sharon

Sharon Keast

Job Title: Registered Manager

There are 3 Registerd Managers at Hillcrest House who manage the staff and oversea the care. Shelley Blyth is also Matron in our General Unit and a Registered General Nurse. Steve Jones is also manager of our Dementia Unit and a Registered Mental Nurse. They are supported by Registered Nurses with a wide range of experience.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest House Ltd to verify any information. View our terms and conditions. Hillcrest House Ltd has an Enhanced Service - more info.