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Trevena is a self-contained wing providing warm, reassuring surroundings for those...
Care Provided by Hillcrest House Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees quoted are a guide only. All potential residents will be assessed by a senior nurse or Manager from Hillcrest House and a fee proposed depending on the person's needs. Whenever funding from social services or the Health Authority are available an independent assessment is also carried out. The home is able to advise on funding that may be available some of which is not means tested. Double rooms are only used for couples or may be available as single rooms.
The price(s) shown are provided by the care home. Contact Hillcrest House Ltd for full pricing details and T&Cs.
Contact Hillcrest House Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Paula Haynes-Parry (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (5)
Visiting
- Visitors are welcome whenever residents would like to see them. Reception is covered 6 days a week and there is a doorbell if the reception is unattended. To protect the residents please do not visit if experiencing any stomach upset symptoms within the last 48 hours, or have any flu symptoms. Infection Control is everyone's responsibility.
Parking
- There is free parking on the level adjacent to the main reception with easy access off Barbican Road. There is a railway station in Looe and bus links.
Hillcrest House Ltd Reviews (43)
Hillcrest House Ltd has a Review Score of 9.6 (9.625) out of 10, based on 21 reviews in the last 2 years.
Over all time Hillcrest House Ltd has 43 reviews.
My mum has spent 8 weeks respite at this nursing home this year. 4 lots of 2 weeks. Each time my brother and I have felt at ease leaving her in the care of such warm and kind-hearted staff. Mum has dementia but the staff treat her like family. I have no doubt she is looked after very well. I would not want any other care home to look after her.
Hi Caroline, thank you for such a lovely review and for taking the time to do one when you are both so busy. Your mum has become one of the family, she gives us lots of laughs and is a pleasure to care for. We will, no doubt, see her again soon.
My sister was recently admitted to the Hillcrest Nursing Home. She was very ill and died after 11 days of being there. I wanted to say how very kind and caring all the staff were, from the management to the cleaning lady. There was a family feeling, but on the other hand, everyone was very professional and compassionate. I can recommend this nursing home.
Thank you so much for taking the time to review Hillcrest House at such a sad time for you all, I'm so happy that you felt that the care and support that you all received obviously made a difference. May your lovely sister rest in peace and I sincerely hope that you all have/had a safe journey back to Italy. Kind Regards Paula
Having had the experience of our elderly neighbour being admitted to Hillcrest House, we found a very kind and welcoming atmosphere from all the staff, in a difficult time, but with the kindness and empathy given to my husband and I and our elderly neighbour. We would just like to say thank you very much for the care shown at Hillcrest House by all members of staff. They are a credit to the profession.
Thank you so much for this lovely and heartfelt review, your neighbour was a lovely lady and we are sorry for your loss. Kind Regards
Always get a warm welcome from the staff when I visit and are very caring. Also, lots of activities are organised for the residents. Good atmosphere especially in the Trevenna/Hendra unit and staff are interested in their whole background which must help in looking after them.
What a lovely report of our service, we have some very dedicated staff at Hillcrest and I'm pleased to hear that this is reflected in your visits. Thank you for taking the time to complete this for us.Kind Regards Paula
On visiting my friend who resides at Hillcrest, I found the home to be friendly clean and caring. The staff were lovely and could not do enough for the residents. It's really nice to see that my friend has settled in so well.
Thank you for taking the time to review our service, I'm happy to hear that your friend has settled into Hillcrest House and we are proud of our staff here. Kind Regards Paula
Hillcrest's strength is that the staff create a community atmosphere within the home. A community that is a privilege to be a part of when I am there.
The home attends to all areas of need in life. Activities, spiritual needs, as well as the usual care you would expect. The staff in the home seem to constantly go above and beyond the expected.
I cannot recommend Hillcrest highly enough.
Thank you so much for your lovely comments, I agree, our staff do go above and beyond for our residents, I am proud to be part of Hillcrest House.
Awesome experience.
Thank you so much for taking the time to complete our comments card with such high scores, it is appreciated. Kind Regards Paula
Mum is well cared for and all the staff understand her needs. A bigger choice of food would be appreciated. Particular thanks to those who wash, dress and undress her and assist her with her worsening incontinence and Alzheimer's.
Kind regards.
The staff go above and beyond to ensure not only his physical well-being but also his emotional comfort.
It's evident that the staff truly care about the residents, fostering a sense of community and companionship. My grandad feels safe, happy, and cherished, and that brings our family immense peace of mind. I highly recommend Hillcrest to anyone seeking compassionate and high-quality care for their loved ones.
Kind Regards
Paula
The staff are wonderful. The kindness and level of care given to my father-in-law is amazing, it helps us know he is so well supported. The food on offer has really improved under the new chef, and the activities especially with one staff member in particular are great, hearing all the residents laughing is a joy. The building itself is tired in places but work is taking place. A wonderful home.
Kind Regards
Paula
I am very happy with the care my mother is having especially now she is getting out of her bed and into the lounge with the other residents. Although she is deaf and cannot interact with others, she is able to see other people around. This is I feel better for her mental health. The staff are always very present and caring to my mother.
Kind regards
I and my family are very satisfied with the home and staff, but sometimes are concerned there should be more staff on duty.
We are all really sorry for the loss of your wife who was an integral resident of our Trevena Unit, her smile will be missed.
Kind Regards
Paula
I have found all of the staff at Hillcrest amazing. They have supported me and my family every since my dad has been living at the home. The atmosphere is always positive and happy. The home is clean and tidy but is a bit tired in places but on the whole a lovely home.
Kind Regards
Paula
Excellent service, friendly, helpful staff. Nothing is too much trouble. Excellent care provided.
Kind regards,
Paula.
The staff all seem very caring. Mum has advanced dementia so it's not possible to get her views on anything.
Thank you for taking the time to review our service, it is appreciated, your mum is a very integral part of our dementia unit and is a pleasure to care for.
Activities most days keep Mum motivated. The home is getting back to something like it was due to the staff at Hillcrest.
Kind Regards.
All the staff from management to nursing and caring staff are compassionate and polite.
Thanks so much for taking the time to review our service after your sad loss, your Mum was a pleasure to look after and we hope that you and your family are well.
I cannot fault the wonderful care given to my mum over the last month at Hillcrest House. The staff have been attentive, kind, and nothing is too much trouble. They have also been very helpful to family visiting the care home and sort out any requests quickly. This enabled Mum to settle in quickly and feel well cared for. She found the staff to be very approachable and commented on the good rapport between staff and clients alike.
Thank you for taking the time to review the service at Hillcrest House, although your mum was only with us for a short time she will be remembered with fondness and we sincerely hope that she settles into her new care home to enable her to be closer to her family. I will share your message with our staff who I'm sure will appreciate your kind comments.
Staff were engaging, friendly, polite, supportive, hospitable and professional. Reception staff were always polite either on the telephone or face to face. The facilities were always kept well-maintained and clean. The staff looked after Dad and treated him with respect as you would your family, both in life and after passing.
Thank you for your lovely and positive review, this will be shared with our staff and rest assured that your family member was a sad loss to Hillcrest House.
My husband was admitted to Hillcrest House Care Home from hospital. I could not fault any of the Hillcrest staff from the reception who were very friendly and ready to answer any queries. I have every respect and gratitude for all the staff who cared for my husband. They were very kind towards my husband and towards myself when visiting. While he was at Hillcrest, I always felt confident that he was in the right place, given his condition, and that meant so much for myself and the family. Thank you so much Hillcrest.
Kind Regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 October 2022Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)

There are 3 Registerd Managers at Hillcrest House who manage the staff and oversea the care. Shelley Blyth is also Matron in our General Unit and a Registered General Nurse. Steve Jones is also manager of our Dementia Unit and a Registered Mental Nurse. They are supported by Registered Nurses with a wide range of experience.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest House Ltd to verify any information. View our terms and conditions. Hillcrest House Ltd has an Enhanced Service -more info.