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Hillcrest House Ltd

Barbican Road, East Looe, Looe, Cornwall PL13 1NN
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Hillcrest House Ltd, Looe
Hillcrest House Ltd, Looe
Hillcrest House Ltd, Looe

Hillcrest House Nursing Home has a highly qualified team of Managers and professional nursing staff, able to personally assess each residents' nursing, medical and dietary needs, ensuring every resident receives the best possible care and treatment available - 24 hours a day. There is also a dedicated team of trained Care Assistants and support staff. Offering exceptional care since 1989.

Trevena is a self-contained wing providing warm, reassuring surroundings for those...  

Care Provided by Hillcrest House Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350From £1,450
Residential Dementia CareFrom £1,450From £1,450
Nursing CareFrom £1,500From £1,450
Nursing Dementia CareFrom £1,550From £1,450

The fees quoted are a guide only. All potential residents will be assessed by a senior nurse or Manager from Hillcrest House and a fee proposed depending on the person's needs. Whenever funding from social services or the Health Authority are available an independent assessment is also carried out. The home is able to advise on funding that may be available some of which is not means tested. Double rooms are only used for couples or may be available as single rooms.

Contact Hillcrest House Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Paula Haynes-Parry (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (5)

Visiting

  • Visitors are welcome whenever residents would like to see them. Reception is covered 6 days a week and there is a doorbell if the reception is unattended. To protect the residents please do not visit if experiencing any stomach upset symptoms within the last 48 hours, or have any flu symptoms. Infection Control is everyone's responsibility.

Parking

  • There is free parking on the level adjacent to the main reception with easy access off Barbican Road. There is a railway station in Looe and bus links.

Hillcrest House Ltd Reviews (43)

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9.6

Hillcrest House Ltd has a Review Score of 9.6 (9.625) out of 10, based on 21 reviews in the last 2 years. Over all time Hillcrest House Ltd has 43 reviews.

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Review from Caroline B (Daughter of Resident) published on 11 October 2024 Submitted via Website
Overall Experience

My mum has spent 8 weeks respite at this nursing home this year. 4 lots of 2 weeks. Each time my brother and I have felt at ease leaving her in the care of such warm and kind-hearted staff. Mum has dementia but the staff treat her like family. I have no doubt she is looked after very well. I would not want any other care home to look after her.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Hi Caroline, thank you for such a lovely review and for taking the time to do one when you are both so busy. Your mum has become one of the family, she gives us lots of laughs and is a pleasure to care for. We will, no doubt, see her again soon.

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Review from A T (Sister of Resident) published on 12 August 2024 Submitted via Postal Card
Overall Experience

My sister was recently admitted to the Hillcrest Nursing Home. She was very ill and died after 11 days of being there. I wanted to say how very kind and caring all the staff were, from the management to the cleaning lady. There was a family feeling, but on the other hand, everyone was very professional and compassionate. I can recommend this nursing home.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for taking the time to review Hillcrest House at such a sad time for you all, I'm so happy that you felt that the care and support that you all received obviously made a difference. May your lovely sister rest in peace and I sincerely hope that you all have/had a safe journey back to Italy. Kind Regards Paula

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Review from I S (Friend of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience

Having had the experience of our elderly neighbour being admitted to Hillcrest House, we found a very kind and welcoming atmosphere from all the staff, in a difficult time, but with the kindness and empathy given to my husband and I and our elderly neighbour. We would just like to say thank you very much for the care shown at Hillcrest House by all members of staff. They are a credit to the profession.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for this lovely and heartfelt review, your neighbour was a lovely lady and we are sorry for your loss. Kind Regards

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Review from L S (Sister-in-law of Resident) published on 10 May 2024 Submitted via Website
Overall Experience

Always get a warm welcome from the staff when I visit and are very caring. Also, lots of activities are organised for the residents. Good atmosphere especially in the Trevenna/Hendra unit and staff are interested in their whole background which must help in looking after them.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

What a lovely report of our service, we have some very dedicated staff at Hillcrest and I'm pleased to hear that this is reflected in your visits. Thank you for taking the time to complete this for us.Kind Regards Paula

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Review from R C (Friend of Resident) published on 3 May 2024 Submitted via Website
Overall Experience

On visiting my friend who resides at Hillcrest, I found the home to be friendly clean and caring. The staff were lovely and could not do enough for the residents. It's really nice to see that my friend has settled in so well.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you for taking the time to review our service, I'm happy to hear that your friend has settled into Hillcrest House and we are proud of our staff here. Kind Regards Paula

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Review from S G (Regular Volunteer) published on 16 April 2024 Submitted via Website
Overall Experience
The staff at Hillcrest House work tirelessly for the residents. Whenever I visit, the residents are well turned out and treated as equals by the staff.
Hillcrest's strength is that the staff create a community atmosphere within the home. A community that is a privilege to be a part of when I am there.
The home attends to all areas of need in life. Activities, spiritual needs, as well as the usual care you would expect. The staff in the home seem to constantly go above and beyond the expected.

I cannot recommend Hillcrest highly enough.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for your lovely comments, I agree, our staff do go above and beyond for our residents, I am proud to be part of Hillcrest House.

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Review from Lydia L (Friend of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

Awesome experience.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for taking the time to complete our comments card with such high scores, it is appreciated. Kind Regards Paula

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Review from Sue L (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card
Overall Experience

Mum is well cared for and all the staff understand her needs. A bigger choice of food would be appreciated. Particular thanks to those who wash, dress and undress her and assist her with her worsening incontinence and Alzheimer's.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Thank you for taking the time to review the service, we really appreciate your comments, our menus are about to be reviewed once again for the changing season, please let us know if you feel that your mum would like certain things and we will always try to accommodate individual needs. Thanks also for the mention of our carers, without them, we would not have a service.

Kind regards.

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Review from C H (Granddaughter of Resident) published on 23 February 2024 Submitted via Website
Overall Experience
I cannot express enough gratitude for the exceptional care and support my grandad receives.
The staff go above and beyond to ensure not only his physical well-being but also his emotional comfort.

It's evident that the staff truly care about the residents, fostering a sense of community and companionship. My grandad feels safe, happy, and cherished, and that brings our family immense peace of mind. I highly recommend Hillcrest to anyone seeking compassionate and high-quality care for their loved ones.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Thanks for taking the time to evaluate our service, I am so pleased that your Grandad has settled so well at Hillcrest House, we are all really fond of him.
Kind Regards

Paula

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Review from A H (Daughter-in-law of Resident) published on 22 February 2024 Submitted via Website
Overall Experience

The staff are wonderful. The kindness and level of care given to my father-in-law is amazing, it helps us know he is so well supported. The food on offer has really improved under the new chef, and the activities especially with one staff member in particular are great, hearing all the residents laughing is a joy. The building itself is tired in places but work is taking place. A wonderful home.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Thank you for such a lovely and complimentary review of our service, your father-in-law is a joy and has a wicked sense of humour.
Kind Regards

Paula

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Review from E T (Daughter of Resident) published on 13 February 2024 Submitted via Postal Card
Overall Experience

I am very happy with the care my mother is having especially now she is getting out of her bed and into the lounge with the other residents. Although she is deaf and cannot interact with others, she is able to see other people around. This is I feel better for her mental health. The staff are always very present and caring to my mother.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
We really appreciate you taking the time to review the service at Hillcrest and thank you so much for the positive review. I agree, it is lovely to see your mum out in the lounge again.

Kind regards

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Review from R A (Husband of Resident) published on 12 February 2024 Submitted via Postal Card
Overall Experience

I and my family are very satisfied with the home and staff, but sometimes are concerned there should be more staff on duty.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Thank you so much for your lovely review of our service. I'm sorry that you feel that there should be more staff on duty, we are always staffed according to our occupancy, we cannot always prevent sickness on the day but try our hardest to cover it.
We are all really sorry for the loss of your wife who was an integral resident of our Trevena Unit, her smile will be missed.
Kind Regards

Paula

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Review from M R (Son of Resident) published on 12 February 2024 Submitted via Website
Overall Experience

I have found all of the staff at Hillcrest amazing. They have supported me and my family every since my dad has been living at the home. The atmosphere is always positive and happy. The home is clean and tidy but is a bit tired in places but on the whole a lovely home.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Thanks for taking the time to review the service and for giving so much praise, your Dad appears to have settled really well at Hillcrest, he often makes us laugh when we hold the 10 at 10 meetings. An action plan is in place to make any necessary improvements within the home so please be reassured by this.
Kind Regards

Paula

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Review from M V (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

Excellent service, friendly, helpful staff. Nothing is too much trouble. Excellent care provided.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Thanks for your positive review and for taking the time to do it when you are so busy. Your dad is a lovely man and we hope that he continues to be as settled here as he has to date.
Kind regards,

Paula.

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Review from P T (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

The staff all seem very caring. Mum has advanced dementia so it's not possible to get her views on anything.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you for taking the time to review our service, it is appreciated, your mum is a very integral part of our dementia unit and is a pleasure to care for.

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Review from L M (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience
Staff are very good, caring and supportive. Catering much improved in recent months. Rooms and communal facilities very clean but rooms and bathrooms now looking tired and in need of refurbishment.

Activities most days keep Mum motivated. The home is getting back to something like it was due to the staff at Hillcrest.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Thanks for such a positive review, we are pleased that you are noticing an improvement to the service, your mum appears to be happy here.

Kind Regards.

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Review from L V (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience

All the staff from management to nursing and caring staff are compassionate and polite.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thanks so much for taking the time to review our service after your sad loss, your Mum was a pleasure to look after and we hope that you and your family are well.

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Review from Dawn C (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card
Overall Experience

I cannot fault the wonderful care given to my mum over the last month at Hillcrest House. The staff have been attentive, kind, and nothing is too much trouble. They have also been very helpful to family visiting the care home and sort out any requests quickly. This enabled Mum to settle in quickly and feel well cared for. She found the staff to be very approachable and commented on the good rapport between staff and clients alike.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you for taking the time to review the service at Hillcrest House, although your mum was only with us for a short time she will be remembered with fondness and we sincerely hope that she settles into her new care home to enable her to be closer to her family. I will share your message with our staff who I'm sure will appreciate your kind comments.

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Review from T H (Daughter-in-law of Resident) published on 13 April 2023 Submitted via Postal Card
Overall Experience

Staff were engaging, friendly, polite, supportive, hospitable and professional. Reception staff were always polite either on the telephone or face to face. The facilities were always kept well-maintained and clean. The staff looked after Dad and treated him with respect as you would your family, both in life and after passing.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you for your lovely and positive review, this will be shared with our staff and rest assured that your family member was a sad loss to Hillcrest House.

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Review from Diane R (Wife of Resident) published on 20 December 2022 Submitted via Postal Card
Overall Experience

My husband was admitted to Hillcrest House Care Home from hospital. I could not fault any of the Hillcrest staff from the reception who were very friendly and ready to answer any queries. I have every respect and gratitude for all the staff who cared for my husband. They were very kind towards my husband and towards myself when visiting. While he was at Hillcrest, I always felt confident that he was in the right place, given his condition, and that meant so much for myself and the family. Thank you so much Hillcrest.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
Diane, thank you so much for taking the time to write such a positive review at a sad time for you. I have spoken to the staff who would like you to know that your presence and support was really appreciated and we all send our very best wishes.

Kind Regards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 October 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Meet the Team (1)

Sharon Keast
Sharon KeastJob Title:Registered Manager

There are 3 Registerd Managers at Hillcrest House who manage the staff and oversea the care. Shelley Blyth is also Matron in our General Unit and a Registered General Nurse. Steve Jones is also manager of our Dementia Unit and a Registered Mental Nurse. They are supported by Registered Nurses with a wide range of experience.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest House Ltd to verify any information. View our terms and conditions. Hillcrest House Ltd has an Enhanced Service -more info.