Hillcrest House Nursing Home

Everyone there made us as a family feel at ease and welcomed from the cups of tea and friendly faces.

My mum has spent 8 weeks respite at this nursing home this year. 4 lots of 2 weeks. Each time my brother and I have felt at ease leaving her in the care of such warm and kind-hearted staff. Mum has dementia but the staff treat her like family. I have no doubt she is looked after very well. I would not want any other care home to look after her.

My sister was recently admitted to the Hillcrest Nursing Home. She was very ill and died after 11 days of being there. I wanted to say how very kind and caring all the staff were, from the management to the cleaning lady. There was a family feeling, but on the other hand, everyone was very professional and compassionate. I can recommend this nursing home.

Having had the experience of our elderly neighbour being admitted to Hillcrest House, we found a very kind and welcoming atmosphere from all the staff, in a difficult time, but with the kindness and empathy given to my husband and I and our elderly neighbour. We would just like to say thank you very much for the care shown at Hillcrest House by all members of staff. They are a credit to the profession.

Always get a warm welcome from the staff when I visit and are very caring. Also, lots of activities are organised for the residents. Good atmosphere especially in the Trevenna/Hendra unit and staff are interested in their whole background which must help in looking after them.

On visiting my friend who resides at Hillcrest, I found the home to be friendly clean and caring. The staff were lovely and could not do enough for the residents. It's really nice to see that my friend has settled in so well.

I cannot recommend Hillcrest highly enough.

Awesome experience.

Mum is well cared for and all the staff understand her needs. A bigger choice of food would be appreciated. Particular thanks to those who wash, dress and undress her and assist her with her worsening incontinence and Alzheimer's.

It's evident that the staff truly care about the residents, fostering a sense of community and companionship. My grandad feels safe, happy, and cherished, and that brings our family immense peace of mind. I highly recommend Hillcrest to anyone seeking compassionate and high-quality care for their loved ones.

The staff are wonderful. The kindness and level of care given to my father-in-law is amazing, it helps us know he is so well supported. The food on offer has really improved under the new chef, and the activities especially with one staff member in particular are great, hearing all the residents laughing is a joy. The building itself is tired in places but work is taking place. A wonderful home.

I am very happy with the care my mother is having especially now she is getting out of her bed and into the lounge with the other residents. Although she is deaf and cannot interact with others, she is able to see other people around. This is I feel better for her mental health. The staff are always very present and caring to my mother.

I and my family are very satisfied with the home and staff, but sometimes are concerned there should be more staff on duty.

I have found all of the staff at Hillcrest amazing. They have supported me and my family every since my dad has been living at the home. The atmosphere is always positive and happy. The home is clean and tidy but is a bit tired in places but on the whole a lovely home.

Excellent service, friendly, helpful staff. Nothing is too much trouble. Excellent care provided.

The staff all seem very caring. Mum has advanced dementia so it's not possible to get her views on anything.

Activities most days keep Mum motivated. The home is getting back to something like it was due to the staff at Hillcrest.

All the staff from management to nursing and caring staff are compassionate and polite.

I cannot fault the wonderful care given to my mum over the last month at Hillcrest House. The staff have been attentive, kind, and nothing is too much trouble. They have also been very helpful to family visiting the care home and sort out any requests quickly. This enabled Mum to settle in quickly and feel well cared for. She found the staff to be very approachable and commented on the good rapport between staff and clients alike.

Staff were engaging, friendly, polite, supportive, hospitable and professional. Reception staff were always polite either on the telephone or face to face. The facilities were always kept well-maintained and clean. The staff looked after Dad and treated him with respect as you would your family, both in life and after passing.