Submit a Review for Oakwood House Care Home
Old Watton Road, Colney, Norwich, NR4 7TP
View full details of Oakwood House Care HomeLatest Reviews for Oakwood House Care Home
23 January 2026
My mother spent her last 20 months at Oakwood House following an earlier brief respite stay. The home has a cheerful and relaxed atmosphere, in a calm leafy setting. It is well managed and issues are dealt with promptly. Although my mother was in her late 90s and frail, I appreciated how staff
always respected her individuality and particularly her desire to keep a little independence through walking short distances for as long as possible. Her care was adjusted sensitively as her needs changed.
She was always treated with kindness and good humour, not just by the highly efficient nursing and care staff but by all the people who combine to make Oakwood a comfortable home, including the housekeeping, activity, maintenance and catering teams. The reception staff were also infallibly welcoming and helpful. Many staff members felt like friends and I am very grateful for the warm welcome I always received and the incredible kindness shown to my family at the end.
19 January 2026
Our mother was moved to Oakwood House for end of life care.After spending many weeks there it felt like home from home.Words cannot express the exceptional care and compassion our mother as well as we received.Every single person and professional at Oakwood are truly remarkable people.The
housekeepers, maintenance, reception staff, the nursing staff and management all gave our mother and our family a sense of real understanding and warmth.Everyone was really personable and couldn't do enough to support her, doing the finer details like adding a bird feeder outside her window and continuing to involve her in activities in her room.As well as the kindness that was shown, the team was also incredibly professional and were able to explain stages in our mother's deteriation clearly.This enabled us as a family to prepare ourselves for the inevitable.When our mother passed,amongst our grief,everyone remained steadfast in the consoling and grief process, for this we will be eternally grateful.
22 October 2025
We have been into many different homes and without fail, Oakwood is far best the one for everything residents of any age would require. The cleanest, well run with first class people looking after residents 24/7. We would recommend anyone to its place. Well done. It does not smell like most homes.
01 July 2025
Mum has had a stroke and since going to the home, we always get a friendly welcome from reception or front house.When we ask staff for anything it's done straight away, nothing is to much trouble. Our visits are so much nicer as we know mum is being really cared for. Everything is catered for.
01 July 2025
After my mum had a very long stay in hospital which was not the best experience we were offered a place for mum at Oakwood House. So far we have been very impressed with the care mum is receiving, all the staff are very attentive and nothing is too much trouble. We are frequent visitors, so much
that the reception/front of house staff know us by name and are always happy to help. Oakwood house has taken the stress out of the relentless hospital visits where visiting is a lot more relaxed and comfortable. Although mums not able to participate in activities they have daily activities to keep the residents entertained and the staff try and encourage everyone to join in. Overall we are finding Oakwood to be the best place for my mum and are very happy.
18 June 2025
Staff were all so welcoming, caring and approachable.
The best care was given to our father in the final weeks of his life. Thank you
16 June 2025
Excellent care from the staff looking after my father. Especially one carer & night nurse.
09 June 2025
Always very clean. The staff are always happy, polite and helpful and there are a lot of activities and entertainment put on.
22 April 2025
This was my first experience of staying in a care home. The service was good and I have never met so many caring helpers before. I would be comfortable staying in Oakwood House again.
31 March 2025
My mother received excellent care as she recuperated from an operation.
The staff could not have been more caring and empathetic towards her, without exception, regardless of the team member. There must be a very good manager at this home.
15 January 2025
I have really enjoyed by stay in Oakwood House, the staff are all very kind and caring. No complaints at all. A real pleasure being here. I will miss all the company. I arrived on 21st November and returned home on 17th December. A lovely 4 week stay. Thank you.
02 September 2024
Our son has settled in well after a month.
21 August 2024
My grandad has been a resident at Oakwood House for a while now and I cannot praise the staff enough for the level of care he has received. It's so uplifting to see him so happy and healthy, it reminds me of how he used to be. We went to Oakwood House for the open day and everyone there was so
helpful, friendly and up for fun!
Well done Oakwood House keep up the great work.
16 April 2024
From the day my partner moved to Oakwood House from the hospital. He improved so well in a matter of weeks. I found all the staff to be pleasant, and helpful regardless of their role within the home and interacted with my partner on a daily basis. In my opinion, they went over and above. I cannot
fault them. The activities, the food, the care and how they made you feel important and part of the family.
09 April 2024
I'm very happy and content living here with everything and everybody. The food is excellent and the staff are superb.
08 April 2024
Overall pleased with care and support my grandad has received since being with Oakwood. Incredibly polite and friendly staff (specific mention to the young receptionist - always smiling). Nothing appears too much trouble for staff, demonstrating an excellent approach to their care. Great selection
of activities on a weekly basis which keeps him smiling too!
28 March 2024
Oakwood House Care Home is a beautiful home and I am very happy with the care my aunt is receiving. I am sure the home is well-managed and have given 'excellent' to many ratings.
My aunt eats very little and I do wonder if her diet could be more varied if more thought were given. I know she refuses
most food other than yoghurt. It would have been good to meet the manager/deputy manager when my aunt was admitted, although the receptionist is excellent and other staff members are very good. Many thanks.
28 March 2024
I recommend this care home, it's the next best thing to being at home. Nice atmosphere, very kind staff, very clean, well maintained, very modern, high-quality establishment in a really nice setting - beautiful!
28 March 2024
My dad's condition certainly improved after he entered Oakwood House. I know that he receives very good care and your staff are always at hand for a short chat about my dad, very reassuring. My dad has one visitor who often upsets him and I don't trust that person at all. No names mentioned. I'm
usually welcomed by your regular receptionist who always has a friendly smile and kind words, she's a credit to your business. Keep up the good work and hopefully my dad's time with you will continue to be pleasant.
25 March 2024
Oakwood House has provided my mum with good quality care and made a difficult time easier. All of the staff are caring and compassionate. At times communication has been a little lacking unless pushed by us but when issues have been raised they have been dealt with.
Latest Reviews for Oakwood House Care Home
23 January 2026
My mother spent her last 20 months at Oakwood House following an earlier brief respite stay. The home has a cheerful and relaxed atmosphere, in a calm leafy setting. It is well managed and issues are dealt with promptly. Although my mother was in her late 90s and frail, I appreciated how staff
always respected her individuality and particularly her desire to keep a little independence through walking short distances for as long as possible. Her care was adjusted sensitively as her needs changed.
She was always treated with kindness and good humour, not just by the highly efficient nursing and care staff but by all the people who combine to make Oakwood a comfortable home, including the housekeeping, activity, maintenance and catering teams. The reception staff were also infallibly welcoming and helpful. Many staff members felt like friends and I am very grateful for the warm welcome I always received and the incredible kindness shown to my family at the end.
19 January 2026
Our mother was moved to Oakwood House for end of life care.After spending many weeks there it felt like home from home.Words cannot express the exceptional care and compassion our mother as well as we received.Every single person and professional at Oakwood are truly remarkable people.The
housekeepers, maintenance, reception staff, the nursing staff and management all gave our mother and our family a sense of real understanding and warmth.Everyone was really personable and couldn't do enough to support her, doing the finer details like adding a bird feeder outside her window and continuing to involve her in activities in her room.As well as the kindness that was shown, the team was also incredibly professional and were able to explain stages in our mother's deteriation clearly.This enabled us as a family to prepare ourselves for the inevitable.When our mother passed,amongst our grief,everyone remained steadfast in the consoling and grief process, for this we will be eternally grateful.
22 October 2025
We have been into many different homes and without fail, Oakwood is far best the one for everything residents of any age would require. The cleanest, well run with first class people looking after residents 24/7. We would recommend anyone to its place. Well done. It does not smell like most homes.
01 July 2025
Mum has had a stroke and since going to the home, we always get a friendly welcome from reception or front house.When we ask staff for anything it's done straight away, nothing is to much trouble. Our visits are so much nicer as we know mum is being really cared for. Everything is catered for.
01 July 2025
After my mum had a very long stay in hospital which was not the best experience we were offered a place for mum at Oakwood House. So far we have been very impressed with the care mum is receiving, all the staff are very attentive and nothing is too much trouble. We are frequent visitors, so much
that the reception/front of house staff know us by name and are always happy to help. Oakwood house has taken the stress out of the relentless hospital visits where visiting is a lot more relaxed and comfortable. Although mums not able to participate in activities they have daily activities to keep the residents entertained and the staff try and encourage everyone to join in. Overall we are finding Oakwood to be the best place for my mum and are very happy.
18 June 2025
Staff were all so welcoming, caring and approachable.
The best care was given to our father in the final weeks of his life. Thank you
16 June 2025
Excellent care from the staff looking after my father. Especially one carer & night nurse.
09 June 2025
Always very clean. The staff are always happy, polite and helpful and there are a lot of activities and entertainment put on.
22 April 2025
This was my first experience of staying in a care home. The service was good and I have never met so many caring helpers before. I would be comfortable staying in Oakwood House again.
31 March 2025
My mother received excellent care as she recuperated from an operation.
The staff could not have been more caring and empathetic towards her, without exception, regardless of the team member. There must be a very good manager at this home.
15 January 2025
I have really enjoyed by stay in Oakwood House, the staff are all very kind and caring. No complaints at all. A real pleasure being here. I will miss all the company. I arrived on 21st November and returned home on 17th December. A lovely 4 week stay. Thank you.
02 September 2024
Our son has settled in well after a month.
21 August 2024
My grandad has been a resident at Oakwood House for a while now and I cannot praise the staff enough for the level of care he has received. It's so uplifting to see him so happy and healthy, it reminds me of how he used to be. We went to Oakwood House for the open day and everyone there was so
helpful, friendly and up for fun!
Well done Oakwood House keep up the great work.
16 April 2024
From the day my partner moved to Oakwood House from the hospital. He improved so well in a matter of weeks. I found all the staff to be pleasant, and helpful regardless of their role within the home and interacted with my partner on a daily basis. In my opinion, they went over and above. I cannot
fault them. The activities, the food, the care and how they made you feel important and part of the family.
09 April 2024
I'm very happy and content living here with everything and everybody. The food is excellent and the staff are superb.
08 April 2024
Overall pleased with care and support my grandad has received since being with Oakwood. Incredibly polite and friendly staff (specific mention to the young receptionist - always smiling). Nothing appears too much trouble for staff, demonstrating an excellent approach to their care. Great selection
of activities on a weekly basis which keeps him smiling too!
28 March 2024
Oakwood House Care Home is a beautiful home and I am very happy with the care my aunt is receiving. I am sure the home is well-managed and have given 'excellent' to many ratings.
My aunt eats very little and I do wonder if her diet could be more varied if more thought were given. I know she refuses
most food other than yoghurt. It would have been good to meet the manager/deputy manager when my aunt was admitted, although the receptionist is excellent and other staff members are very good. Many thanks.
28 March 2024
I recommend this care home, it's the next best thing to being at home. Nice atmosphere, very kind staff, very clean, well maintained, very modern, high-quality establishment in a really nice setting - beautiful!
28 March 2024
My dad's condition certainly improved after he entered Oakwood House. I know that he receives very good care and your staff are always at hand for a short chat about my dad, very reassuring. My dad has one visitor who often upsets him and I don't trust that person at all. No names mentioned. I'm
usually welcomed by your regular receptionist who always has a friendly smile and kind words, she's a credit to your business. Keep up the good work and hopefully my dad's time with you will continue to be pleasant.
25 March 2024
Oakwood House has provided my mum with good quality care and made a difficult time easier. All of the staff are caring and compassionate. At times communication has been a little lacking unless pushed by us but when issues have been raised they have been dealt with.