Oakwood House Care Home

Old Watton Road, Colney, Norwich NR4 7TP
Review Us
9.6 68 Reviews
  • Oakwood House Care Home, Norwich
Step into Oakwood House, a tranquil, inviting care home nestled in the town of Colney, just four miles from the hustle and bustle of Norwich city centre. You will find expert, person-centred care in a warm and friendly atmosphere, led by a team of experienced, professional and compassionate nurses and carers. Located close to Bowthorpe Southern Park, Earlham Park and the historic Norman church, Oakwood House is also close to Spire Norwich Hospital.

As part of a small, tight-knit care group, Oakwood House offers a unique home-from-home experience, providing residents with a range of enjoyable and stimulating activities, good community links and fulfilling lifestyle choices, close to the heart of Norwich.

In October 2022, Oakwood House won the ‘Nursing in Social Care Award’ at the Norfolk Care Awards which reflects their continuing investment in the team to deliver the very best care the county has to offer.

Together with their sister home, they are passionate about the importance of family, connection and human stories. They believe that encouraging people to engage in every day life, as they always have, promotes harmony within the home and creates a genuine family atmosphere.
Show Oakwood House Care Home on the Map

Care Provided by Oakwood House Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1490
  • Self-Funded Nursing Care: from £1490
  • RESPITE Self-Funded Residential Care: from £1690
  • RESPITE Self-Funded Nursing Care: from £1690

These prices are only a guideline, please contact Oakwood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Arcus Capital

Person in charge

  • Emma Hopkins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • Car Parking Available on site.

Oakwood House Care Home Reviews (68)

9.6

Oakwood House Care Home has a Review Score of 9.6 (9.642) out of 10, based on 20 reviews in the last 2 years.
Over all time Oakwood House Care Home has 68 reviews.

Overall Experience
  • 47
  • 19
  • 2
  • 0
  • 0
Date Published
  • 68
  • 6
  • 8
  • 20
  • 48
Reviewer Connection to Oakwood House Care Home
  • 16
  • 14
  • 14
  • 6
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 68, showing 1-20
Review from Sara P (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had a stroke and since going to the home, we always get a friendly welcome from reception or front house.When we ask staff for anything it's done straight away, nothing is to much trouble. Our visits are so much nicer as we know mum is being really cared for. Everything is catered for.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for your feedback - I will share this with the teamIt's our absolute pleasure to be able to support your mum

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R K (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my mum had a very long stay in hospital which was not the best experience we were offered a place for mum at Oakwood House. So far we have been very impressed with the care mum is receiving, all the staff are very attentive and nothing is too much trouble. We are frequent visitors, so much that
the reception/front of house staff know us by name and are always happy to help. Oakwood house has taken the stress out of the relentless hospital visits where visiting is a lot more relaxed and comfortable. Although mums not able to participate in activities they have daily activities to keep the residents entertained and the staff try and encourage everyone to join in. Overall we are finding Oakwood to be the best place for my mum and are very happy.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

It is our pleasure to be able to support your mum.Thank you for your lovely feedback, I will share this with the team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H A (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were all so welcoming, caring and approachable.
The best care was given to our father in the final weeks of his life. Thank you
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

It was our pleasure to be able to care for your dad and to support you and your family.Many thanks for your lovely words and I will ensure that this is shared with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P K (Son of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from the staff looking after my father. Especially one carer & night nurse.
Reply from Zeedan -, Home Administrator at Oakwood House Care Home

Thank you very much for your kind review, it was a pleasure to look after your father. We will pass your feedback on the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna M (Friend of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very clean. The staff are always happy, polite and helpful and there are a lot of activities and entertainment put on.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for taking the time to send feedback it is very much appreciated.I will share this with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H A (Respite Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first experience of staying in a care home. The service was good and I have never met so many caring helpers before. I would be comfortable staying in Oakwood House again.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for your lovely review and it was our absolute pleasure to support you.Hope that you are keeping well and we would welcome you back anytime.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M A (Son of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received excellent care as she recuperated from an operation.
The staff could not have been more caring and empathetic towards her, without exception, regardless of the team member. There must be a very good manager at this home.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for the lovely review and feedback.Was an absolute pleasure to be able to support your mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elsie H (Respite Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have really enjoyed by stay in Oakwood House, the staff are all very kind and caring. No complaints at all. A real pleasure being here. I will miss all the company. I arrived on 21st November and returned home on 17th December. A lovely 4 week stay. Thank you.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for your lovely feedback. It was an absolute pleasure to have you stay with us. I will share your comments with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John H (Father of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our son has settled in well after a month.
Reply from Zeedan, Home Administrator at Oakwood House Care Home

Thank you for your kind review, it is much appreciated and we are happy that your loved one has settled into our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela M (Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been a resident at Oakwood House for a while now and I cannot praise the staff enough for the level of care he has received. It's so uplifting to see him so happy and healthy, it reminds me of how he used to be. We went to Oakwood House for the open day and everyone there was so helpful,
friendly and up for fun!
Well done Oakwood House keep up the great work.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for the lovely feedback and so glad you enjoyed the open day.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley W (Partner of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day my partner moved to Oakwood House from the hospital. He improved so well in a matter of weeks. I found all the staff to be pleasant, and helpful regardless of their role within the home and interacted with my partner on a daily basis. In my opinion, they went over and above. I cannot fault
them. The activities, the food, the care and how they made you feel important and part of the family.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for your review and feedback. It was a pleasure to be able to support and care for your loved one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V H (Resident) assisted by family/friend published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy and content living here with everything and everybody. The food is excellent and the staff are superb.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

What a great review - many thanks for taking the time to complete this. It's an absolute pleasure to support and look after you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bethany F (Granddaughter of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall pleased with care and support my grandad has received since being with Oakwood. Incredibly polite and friendly staff (specific mention to the young receptionist - always smiling). Nothing appears too much trouble for staff, demonstrating an excellent approach to their care. Great selection of
activities on a weekly basis which keeps him smiling too!
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for your review and feedback, it's very much appreciated and we are pleased to be supporting your grandad.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz J (Niece of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oakwood House Care Home is a beautiful home and I am very happy with the care my aunt is receiving. I am sure the home is well-managed and have given 'excellent' to many ratings.
My aunt eats very little and I do wonder if her diet could be more varied if more thought were given. I know she refuses
most food other than yoghurt. It would have been good to meet the manager/deputy manager when my aunt was admitted, although the receptionist is excellent and other staff members are very good. Many thanks.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for your review - it is very much appreciated. Please rest assured that myself and the deputy manager do our utmost to ensure that we introduce ourselves to residents and families upon admission but sometimes due to other things happening in the home it's not always possible. Our office is situated centrally in the home and we have an open-door policy and are always happy to talk to family members.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew T (Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I recommend this care home, it's the next best thing to being at home. Nice atmosphere, very kind staff, very clean, well maintained, very modern, high-quality establishment in a really nice setting - beautiful!
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for your great feedback. Really pleased that you enjoy living at Oakwood House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris W (Son of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad's condition certainly improved after he entered Oakwood House. I know that he receives very good care and your staff are always at hand for a short chat about my dad, very reassuring. My dad has one visitor who often upsets him and I don't trust that person at all. No names mentioned. I'm usually
welcomed by your regular receptionist who always has a friendly smile and kind words, she's a credit to your business. Keep up the good work and hopefully my dad's time with you will continue to be pleasant.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for your feedback - the staff very much enjoyed supporting your dad during his time with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Daughter of Resident) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oakwood House has provided my mum with good quality care and made a difficult time easier. All of the staff are caring and compassionate. At times communication has been a little lacking unless pushed by us but when issues have been raised they have been dealt with.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for the review and feedback its very much appreciated.It was our pleasure to be able to support your family and your mum and thank you for choosing Oakwood House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judy J (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's room has a garden view and she can feed the birds which she enjoys. The room is very comfortable and has everything she needs. The staff are polite and caring. Mum struggles to eat the food sometimes as her teeth aren't great! She has settled in well. Her stay is temporary so it's lovely to see
her happy.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for your kind words. We are happy to hear that mum is enjoying her stay with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter P (Husband of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all-round.
Very friendly, helpful staff.
Well-run organisation.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for your kind review.
I will pass on your comments to the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A D (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum only arrived at the end of September but is already receiving end-of-life. I cannot fault the kindness of the staff - to both my mum and me - as we go through this most difficult time.
Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for choosing Oakwood House as a home to look after your mum.
Myself and the team very much enjoyed looking after your mum and we were pleased that we could support you all at such a difficult time in your lives.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Oakwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.642 for Oakwood House Care Home is calculated as follows: ( (153 Excellents x 5) + (75 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 232 Ratings = 4.642
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakwood House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

Emma

Emma Hopkins

Job Title: Home Manager Joined: 2022

With 10 years experience of in successfully managing a local care home, Emma brings a new approach to management at Oakwood House. With a focus on utilising innovative technology and empowering staff to deliver, the aim is to create a more streamlined home environment. This approach will mean that Emma is freed from daily tasks so that the focus can be put on improving the quality of care that we provide. Emma’s experience in collaborating with the local multi-disciplinary teams to ensure residents receive the best personal-centred care will be of great benefit to Oakwood House.


A caring and compassionate, organized, and supportive person Emma is a hands-on manager who creates a homely atmosphere for both staff and residents alike. Her door is always open for discussion and feedback.

Frequently Asked Questions about Oakwood House Care Home

What types of Care is Oakwood House Care Home registered for?

Older Person Care, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oakwood House Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Oakwood House Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakwood House Care Home to the centre of Norwich?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakwood House Care Home to verify any information. View our terms and conditions. Oakwood House Care Home has an Enhanced Service - more info.