Oakwood House Care Home

Old Watton Road, Colney, Norwich NR4 7TP
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9.6 68 Reviews
  • Oakwood House Care Home, Norwich
Step into Oakwood House, a tranquil, inviting care home nestled in the town of Colney, just four miles from the hustle and bustle of Norwich city centre. You will find expert, person-centred care in a warm and friendly atmosphere, led by a team of experienced, professional and compassionate nurses and carers. Located close to Bowthorpe Southern Park, Earlham Park and the historic Norman church, Oakwood House is also close to Spire Norwich Hospital.

As part of a small, tight-knit care group, Oakwood House offers a unique home-from-home experience, providing residents with a range of enjoyable and stimulating activities, good community links and fulfilling lifestyle choices, close to the heart of Norwich.

In October 2022, Oakwood House won the ‘Nursing in Social Care Award’ at the Norfolk Care Awards which reflects their continuing investment in the team to deliver the very best care the county has to offer.

Together with their sister home, they are passionate about the importance of family, connection and human stories. They believe that encouraging people to engage in every day life, as they always have, promotes harmony within the home and creates a genuine family atmosphere.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1375 – £1635
  • Self-Funded Nursing Care: £1610 – £1870

These are all-inclusive fees and include home cooked meals every day, afternoon tea & cakes daily, regular events & entertainment, daily newspapers, hairdressing & salon visits weekly, nail spa (fortnightly) and chiropodist visit (every 6 weeks)

These prices are only a guideline, please contact Oakwood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Arcus Capital

Person in charge

  • Emma Hopkins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

Parking

  • Car Parking Available on site.

Oakwood House Care Home Reviews (68)

Total of 68, showing 41-60
9.6

Oakwood House Care Home has a Review Score of 9.6 (9.619) out of 10, based on 21 reviews in the last 2 years. Over all time Oakwood House Care Home has 68 reviews.

Overall Experience

  • 47
  • 19
  • 2
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Date Published

68
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10
21
47

Review from Louise P (Daughter of Resident) published on 13 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Oakwood House direct from the local hospital. I had no previous knowledge of the care home system nor Oakwood House. From the minute my mum arrived by ambulance and was given her room, I could not have been more delighted. The care, compassion and kind attention shown to my mum
by all of the staff was amazing. I never thought in a million years that my mum would be in a nursing home, but her care needs became too great for the family. She sadly passed away just under three weeks later. Up to and including that day, right to the point when we left, everyone was really lovely. Mum did not get to use the facilities provided, but they look really good. Beautifully attended gardens, dining rooms and I understand recreational facilities are available. One of the things my mum desperately wanted was her hair washed and cut. She was delighted when a lovely lady came to her room and did that for her, it made a lot of difference. Thank you for looking after her.

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Review from J C (Wife of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and myself are all in agreement that the care and attention given to my husband by the staff has been extremely good. They are dedicated and full of love which shows when they attend my husband. They even put a bird feeder in the garden by his window, so he has something interesting to look
at.
The food is wholesome, good and beautifully cooked. I have had Sunday lunch there on more than one occasion. I would not hesitate to recommend Oakwood House.

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Review from A S (Friend of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found a very friendly environment. Residents are treated with care and respect. They offer a wide range of activities to keep residents entertained.

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Review from Sally S (Daughter of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for the home in their care for my terminally ill Mum.
She classes all the carers and nurses as her extended family, as the level of kindness and care is always 100%.
Highly recommend this home to everyone.
Thank you for all that you all do.

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Review from Stephanie H (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressive level of end of life care to my dad and appreciated the level of kindness shown to us as a family. No one wants to have to use these services but thank goodness they exist to this standard. We are confident we could not have achieved this level of care at home, whilst appreciating that for
some people being at home is the right place to be. Thanks to the Palliative Care Team at the Norfolk and Norwich for accessing Oakwood House for dad and to the staff therein.

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Review from Joan D (Respite Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

3 weeks stay for rest and recuperation following hip replacement operation. Beautiful room overlooking the garden. Despite limited mobility, carefully planned en-suite wet room enabled me to shower myself from start. Wonderful staff - everyone so supportive and friendly who gave me the confidence to
make really good process.

Reply from Jayne Duck, Customer services administrator at Oakwood House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Bryan W (Resident) assisted by family/friend published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well looked after. The staff are kind, thoughtful and considerate. From the manager to the catering and cleaning staff. I have had no problems at all, and would recommend this home to my friends.

Reply from Jayne Duck, Customer services administrator at Oakwood House Care Home

Thank you for your review. I'm so glad to hear that you are well cared for in our care. I hope that you are enjoying the activities that are on offer in the home .

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Review from M F (Respite Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Oakwood were always willing and very able. The manager was very caring and helpful. They all treated family with respect and were honest about what care Mum needed and helped Mum understand that her family were doing their best for her.

Reply from Jayne Duck, Customer services administrator at Oakwood House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Mike K (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very warm, friendly and responsive to all our queries. Excellent care, my father felt very reassured and safe. He got on with the staff very well. His family noted how relaxed he was and that he said he felt secure and cared for. When he left he said he missed the friendly support of the staff
and the company. The room and all the facilities were excellent, clean and bright. The garden a very good asset.

Reply from Rose Pickering, Customer Service Administrator at Oakwood House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Harold H (Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

1, Most staff good and helpful but some were not. Sometimes considerable delay on answering call bells.
2, Night staff especially good.
3, Nurses good
4, Meals generally good.
5, I was in the home 3 weeks (respite) Note - I am 88 years old
6, At the request of care manager, I took my commode chair
set to the proper height for me by physiotherapists, because Oakwood House had no chairs of suitable height for me. I think a home of this quality should have a variety of heights of chairs to suit all residents and some with adjustable heights of legs.

Reply from Emily Wilson, Customer Service Administrator at Oakwood House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

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Review from Muriel K (Wife of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was only in Oakwood House for 2 weeks for respite care. He was well looked after for those 2 weeks and staff took a lot of trouble to find out all of his care needs and likes and dislikes. It is such a pity that when the time came for him to go into a care home full time that Oakwood House
would not take him in!

Reply from Jayne Duck, Customer Services Administrator at Oakwood House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Michael G (Son of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Oakwood Care Home since August 2016. The first few weeks was a bit of a bumpy ride with my mother taking time to adjust from being an independent person to having things do at the homes time scale.
Bearing in mind she has Alzheimer's and is strong willed, she is getting very well
looked after with the complete nursing care package and personal help.
We have mornings out once a week and the odd trip from the homes in-house team which is a plus service.
Food is first class, a very good range, sometimes a bit too posh ! Drinks are available all the time extra by request.
It takes time to find the right care home at the right fees, I would be only too pleased to put my views over if required.

Reply from Rose Pickering, Customer Service Administrator at Oakwood House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sally (Daughter of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became ill in August and we were in need of palliative care for her. Oakwood House came highly recommended and after an unannounced visit, we were pleased for her to stay there. She has now been a resident of the home for several months and settling her in could not have been better, the
staff are so friendly and understanding. They have regular activities which they encourage residents to take part in and after a little help from me my mother has now helped out with some flower arranging activities and planting in the garden, things she used to love before her dementia set in. In the summer during a garden party, Elvis Presley came to visit and it brought tears to my eyes seeing my mother singing along and smiling. I would highly recommend Oakwood House for a loved one, it is in a beautiful setting and even though it is close to a main road you would not know.

Reply from Rose Pickering, Customer Service Administrator at Oakwood House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Mike C (Son of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Oakwood House Care Home for 6 months so far. During this time, I feel he has been on a good diet, received friendly attention from staff who are always helpful and caring, and has also benefited from an activities programme which helps to stave off boredom. I cannot fault any of the
staff, but I feel Oakwood House Care Home is frequently understaffed which has on occasion impacted upon the standard of care I would have expected. I also feel the communal areas, at times, are not adequate.

Reply from Rose Pickering, Customer Service Administrator at Oakwood House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Michael H (Son of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We researched and visited several care homes and thought would we like to live there! The answer was No! We called at Oakwood House on spec and were immediately impressed by the clean, bright, cosy feel there. Mother has been a resident there for seven months now and is being properly spoilt by all
the caring attentive staff who are always popping in to see her and is also enjoying the wide range of tasty meals and titbits on offer. We feel we have made an excellent choice in choosing Oakwood House for mother giving us peace of mind knowing she is safe and well cared for.

Reply from Rose Pickering, Customer Service Administrator at Oakwood House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jane (Daughter of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father was suffering from multiple myeloma and in need of 24-hour care.
Having lived in the same house for 53 years, Dad took some time to adjust to being at Oakwood House Care Home.
All the staff were very kind and attentive with excellent care and they did their utmost to help Dad to settle in.
Dad's medical condition was rapidly deteriorating and we asked for the Community Palliative Care Nurse to visit. From there on, until his death on October 13th, their input with advice on analgesia and towards the end, syringe driver, allowed dad a relatively peaceful death.
Oakwood House nursing staff were keen to learn from the Palliative Care Nurse with regards end of life medication and in doing so will be able to take their skills forward to other residents requiring palliative care.
The skill of the nurses in recognising Dads deterioration and phoning me, allowed me to be with Dad as he took his last breath. for that, I will be forever grateful.
In my Dads words as he often said "Thank you"

Reply from Rose Pickering, Customer Service Administrator at Oakwood House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Graham L (Son of Resident) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father spent 2 months in Oakwood and the care, attention, kindliness extended to him ensured that his final days were as comfortable as possible. Whilst he took the time to adjust to his new surroundings, the staff made this transition as seamless as possible.

Reply from Jayne Duck, Customer service administrator at Oakwood House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Derek T (Resident) published on 9 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As I was a resident for only 9 days my comments must allow for this. I was resident following immediately a full knee replacement operation at the adjacent hospital. My movement was very restricted and I left my room on only rare occasions for a shower and limited exercise. The period of residence was
excellent for the purpose of my post operation recovery.

Reply from Rose Pickering, Customer Service Administrator at Oakwood House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Nikki A (Daughter of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff at Oakwood House Care Home enough for the care and compassion shown to my mother. Their helpfulness and thoughtfulness was very moving last weekend when they arranged for my mother to attend my wedding. After an initial conversation to agree what her health would realistically
allow, they made the arrangements for the wheel chair taxis and accompanied her to the church. This meant my family were able to enjoy the ceremony and preparations in the knowledge that my mother was being cared for. They also ensured she looked her best and wore the outfit we had selected. Supportive but not intrusive, they made it possible for my mother to be at my wedding for which I do not have sufficient words to thanks them.

Reply from Lydia Waller, Customer Service Administrator at Oakwood House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from D R (Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Respite care provided following corneal transplant surgery which had to be repeated. Staff went out of their way to provide taxis and carers to accompany me to several follow-up appointments. Reception staff particularly helpful, kind, considerate, a truly comforting experience. Eyes still a problem.

Reply from Rachel Elliott, Customer Sevice Administrator at Oakwood House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Oakwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for Oakwood House Care Home is calculated as follows: ( (155 Excellents x 5) + (85 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 244 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakwood House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

Emma

Emma Hopkins

Job Title: Home Manager

Joined: 2022

With 10 years experience of in successfully managing a local care home, Emma brings a new approach to management at Oakwood House. With a focus on utilising innovative technology and empowering staff to deliver, the aim is to create a more streamlined home environment. This approach will mean that Emma is freed from daily tasks so that the focus can be put on improving the quality of care that we provide. Emma’s experience in collaborating with the local multi-disciplinary teams to ensure residents receive the best personal-centred care will be of great benefit to Oakwood House.


A caring and compassionate, organized, and supportive person Emma is a hands-on manager who creates a homely atmosphere for both staff and residents alike. Her door is always open for discussion and feedback.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakwood House Care Home to verify any information. View our terms and conditions. Oakwood House Care Home has an Enhanced Service - more info.