Oakwood House Care Home

Old Watton Road, Colney, Norwich NR4 7TP
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9.6 68 Reviews
  • Oakwood House Care Home, Norwich
Step into Oakwood House, a tranquil, inviting care home nestled in the town of Colney, just four miles from the hustle and bustle of Norwich city centre. You will find expert, person-centred care in a warm and friendly atmosphere, led by a team of experienced, professional and compassionate nurses and carers. Located close to Bowthorpe Southern Park, Earlham Park and the historic Norman church, Oakwood House is also close to Spire Norwich Hospital.

As part of a small, tight-knit care group, Oakwood House offers a unique home-from-home experience, providing residents with a range of enjoyable and stimulating activities, good community links and fulfilling lifestyle choices, close to the heart of Norwich.

In October 2022, Oakwood House won the ‘Nursing in Social Care Award’ at the Norfolk Care Awards which reflects their continuing investment in the team to deliver the very best care the county has to offer.

Together with their sister home, they are passionate about the importance of family, connection and human stories. They believe that encouraging people to engage in every day life, as they always have, promotes harmony within the home and creates a genuine family atmosphere.
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Care Provided by Oakwood House Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1490
  • Self-Funded Nursing Care: from £1490
  • RESPITE Self-Funded Residential Care: from £1690
  • RESPITE Self-Funded Nursing Care: from £1690

These prices are only a guideline, please contact Oakwood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Arcus Capital

Person in charge

  • Emma Hopkins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • Car Parking Available on site.

Oakwood House Care Home Reviews (68)

9.6

Oakwood House Care Home has a Review Score of 9.6 (9.642) out of 10, based on 20 reviews in the last 2 years.
Over all time Oakwood House Care Home has 68 reviews.

Overall Experience
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Date Published
  • 68
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Reviewer Connection to Oakwood House Care Home
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Total of 68, showing 61-68
Review from Stanley S (Husband of Resident) published on 27 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was in Oakwood House for one week for respite care. She was very well looked after, and has said so both to me and to the staff. Nothing was too much trouble. She also felt that there was no pressure on her at any time.
From my point of view I was able to spend a much needed week away and
was able to relax in the knowledge that my wife would be well looked after, which she was. I was in daily contact by telephone and there was a noticeable improvement in my wife's condition as the week progressed. Visitors also commented that my wife was improving as time progressed - and I just hope I can maintain that improvement now that we are home again.
I feel I must make comment on one particular issue: to me, the "front" of any organisation is the first contact, usually by telephone. Both receptionists were excellent in their attitude, instilling confidence right from the start; the confidence they gave me was well justified.
Reply from Lydia Waller, Customer Service Administrator at Oakwood House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Aude G (Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was here for a 10 day convalesce after a stay in hospital with severe concussion to the brain. The calm and beauty of the environment were very healing, the staff are very friendly and there was a cheerful atmosphere.
The food was no doubt tailored for the majority of residents (elderly English).
I found it rather unappetising and had some difficulty getting my specific dietary needs understood and met.
The level of service rather went to pieces at the weekend, meal, were late or even one day I was simply forgotten. There seems to be a lack of central direction at weekends. But on the whole the experience was a very polite one for a convalescent period.
Reply from Rachel Elliott, Customer Service Administrator at Oakwood House Care Home

Thank you for your review, we are pleased to hear about your experience of our home and appreciate your comments and will share with the homes manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from William B (Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfortunately experience was spoilt by other patients calling out in the night.
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Review from Jean B (Wife of Resident) published on 12 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in this home for many years and he settled in this home very well. I am very pleased with how he is looked after by all the staff, they are extremely patient with my husband. I know he can be angry and not want to have things done for him at times and also for their concern for myself
too . I have no concern for the care and activities that go on, although my husband is not able to partake in any of these activities. I am so thankful for everything that is being done for my husband.
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Review from Richard H (Resident) published on 4 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was provided with excellent care and support following ankle surgery. I always found the staff to be happy and cheerful which made for an excellent atmosphere in the home. During my stay I had the opportunity to observe the staff caring for the residents who were less able than myself. this was done
in a compassionate and caring manner.
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Review from Wayne B (Son-in-law of Resident) published on 29 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The whole place has a lovely atmosphere, very homely and caring, and as a relative, I was welcomed and made to feel at home. The care and respect given to my father-in-law is second to none. And the carers have been excellent, going above and beyond what would be expected of them. I can tell they really
do care. I have been kept well informed of treatments and concerns and have been very well fed when I have been here all day. I can't thank everyone concerned enough.
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Review from W B (Daughter of Resident) published on 20 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Oakwood House for 9 days now. I cannot think of a better place for him to be, he has security, peace of mind, brilliant staff around him. The whole place is welcoming and nothing is ever too much trouble. It is total reassurance for me too as I can come home and not worry as he
really is in very good hands. The staff really are amazing. My dad is enjoying the food and all the cups of teas too. Our only one criticism would be there needs to be more than one gardener as it is a big area for one person. But on the whole Oakwood House gets 100% from us.
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Review from Vic N (Resident) published on 7 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a difficult short period in hospital after a comparatively minor operation I was left feeling weak and unhappy about returning home without a period of convalescent care. Although it took up an amount of my meagre savings I opted for a room with the largest area of window, which with a fortuitous
"Indian Summer" was psychologically helpful. A three week stay has left me prepared to return home.
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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Oakwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.642 for Oakwood House Care Home is calculated as follows: ( (153 Excellents x 5) + (75 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 232 Ratings = 4.642
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakwood House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Emma

Emma Hopkins

Job Title: Home Manager Joined: 2022

With 10 years experience of in successfully managing a local care home, Emma brings a new approach to management at Oakwood House. With a focus on utilising innovative technology and empowering staff to deliver, the aim is to create a more streamlined home environment. This approach will mean that Emma is freed from daily tasks so that the focus can be put on improving the quality of care that we provide. Emma’s experience in collaborating with the local multi-disciplinary teams to ensure residents receive the best personal-centred care will be of great benefit to Oakwood House.


A caring and compassionate, organized, and supportive person Emma is a hands-on manager who creates a homely atmosphere for both staff and residents alike. Her door is always open for discussion and feedback.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakwood House Care Home to verify any information. View our terms and conditions. Oakwood House Care Home has an Enhanced Service - more info.