Submit a Review for Barchester Castle Keep Care Home
Noddle Hill Way, Bransholme, Hull, HU7 4FG
View full details of Barchester Castle Keep Care HomeLatest Reviews for Barchester Castle Keep Care Home
17 November 2025
The manager Debbie is always their if you need to speak to her
receptionist Daisy is alway happy and polite
Bedrooms and living room and Dining area is always clean and tidy. My Partner has been in nightingale since December. he has dementia all I can say is that the staff are very good with
personal care and understanding what their needs are. Nurse Staff are alway pacient with giving medication to all the residents.
14 November 2025
I am pleased with the care my husband has in this care home. He is kept clean, well fed and the staff show kindness to him. The staff are welcoming and friendly to visitors. They strive to know the people they care for in depth, so that they can meet their indivual needs.
27 October 2025
I visit my brother every Wednesday and always find him well cared for. the staff are welcoming and friendly and very attentive.
The facilities are clean and tidy and I have no problems with the care he receives
I would not hesitate to recommend this care home to anyone.
27 October 2025
I found a marked change for the better in my brother in law since his transfer to this care home. All the staff are very approachable and answer any questions the family have. He is being well cared for and has been eating better and putting on weight. There is a very homely atmosphere.
13 October 2025
My dad became a resident in the Nightingale dementia community at Castle Keep in January 2024. Dad was moved from another care home that wasn't meeting his needs. The positive change in my dad was immediately noticeable. He is happy and very well looked after. The staff are excellent, upbeat,
fun and humorous. The interactions between the staff, residents and visitors are always positive. My dad is flourishing and I know his needs are being met, he is very well looked after and he is happy. Dad has told me several times he is happy there and the staff look after him. I enjoy visiting my dad and spending time there. The staff are fantastic and have had to save my dad from choking incidents, due to his illness, and have saved his life. The staff have the knowledge, skills, understanding, compassion and positivity to make it an excellent, supportive, caring home for my dad. The staff are the heartbeat of the home and are the best team. Thank you.
08 September 2025
Our lovely mum has been at castle keep 10 years now with various diseases and illnesses,seizures being one of them,while I was with mum she had a seizure and a member of staff who has many years of experience under her belt and looked after my mum,got mum comfortable where she would feel safe and
cared for,I always know when this member of staff is on as it's the little things to anyone else but big to mum and us,she has the patience and gives it her all in any situation, I know that if my lovely mum could talk she would thank her so much for all of this,the hugs,kisses,and stroking her head when she's poorly .
There are ups and downs wherever you go but you can't put a price on being passionate and you have either got it or you haven't so I applaud her and all the staff there that love their job because that's what it's all about.
28 July 2025
I popped in to see and old friend who has recentley had a stroke. I was so impressed with the place security, cleanliness, friendly staff; and taking the time out to give me some clear advice about my friend going forward.
I feel much better knowing my friend will spend a lot of his future time at
Barchester knowing he will recieve the best care he deserves.
I have friend who work in the caring sector & a lot of homes are quite rightly slated but Barchester they need to be praised. Keep up the good work.
28 July 2025
2 1/2 months ago my husband was transfered from a care home that really did not know how to care for someone with addvanced dementia. He was physically ill as well as mentally. Today he is a changed man. His health has improved 100% and although the dementia cannot be altered, he is now cheerful,
chatty & always smiling, which is his natural personality coming through. We are full of thanks to the wonderful carers & staff at Castle Keep.
Keep up this wonderful work that you do.
10 January 2025
My husband is well cared for and the staff are all very good and friendly and helpful and kind.
28 November 2024
Excellent, caring and friendly.
14 October 2024
Our father has been in Barchester Castle Keep Care Home now for a year. I would like to say, what absolutely amazing staff take care of him. With dementia causing behaviour difficulties, it cannot be easy dealing with unexpected occurrences. The staff do everything with a smile and encouraging words
showing real care and commitment. In my estimation, they go above and beyond every day. A credit to their profession. Cannot praise them enough. The manager is also only too happy to discuss anything with the family. 5 star service. Thank you so much.
09 September 2024
I felt visiting the home was the right one, clean and bright, staff friendly and professional, very organised and work together as a team. Always feel a warm welcome when visiting my husband. The care given is excellent, always ready to support and encourage the residents.
03 July 2024
The staff are absolutely marvellous, they are all so friendly and they can not do enough for the residents or visitors for that matter. The building is kept very clean, pleasant surroundings, the food is lovely and most importantly, my wife is very happy.
14 June 2024
I am happy with the care and support my father-in-law receives. Staff work extremely hard and often understaffed. Laundry is an issue, all Father-in-law's clothes/bedding are all named, would appreciate only named items being put in his room as ends up wearing other clothes. Staff are all very
helpful and caring, they are so good with Father-in-law and cheer him up if he's down. Thank you.
10 June 2024
All carers/staff are very caring and work extremely hard to look after my husband. At times, I feel they are understaffed and chasing around. Now it is nicer weather, is nice residents get outside but again, can't if short staffed. We like the activities you do, it would be helpful if my husband, at
times, could mix with residents in Nightingale.
20 November 2023
My husband and I have recently had a couple of tries out on the minibus to different garden centres. We thoroughly enjoyed ourselves. From the moment we left the nursing home, we were both treated with first-class care and consideration from the moment we left to the time we returned. We certainly
hope there will be more trips out offered.
Thank you for all you do.
26 June 2023
On my visit, before Dad became a resident, I can’t fully describe my feelings but Castle Keep blew my mind. It was open, airy, with lots of space, calm and homely, the other residents and staff were all at ease. It was so welcoming, I immediately felt at ease. The residents were clean and relaxed
and the staff all interacted with residents, one in particular sticks in my mind forever, she was sitting on a sofa, a resident's legs resting on her as she gently rubbed them, this was definitely the place for Dad. I felt the love and care right there.
All the staff are amazing, their expertise, knowledge, care, and advice is invaluable. Dad is so settled and this is entirely due to them and their dedication. They keep us informed on everything, with help, advice and honesty, not only looking after Dad but us too, nothing is too much, they have set our minds at ease so many times, full of support and compassion, and we can’t thank them enough. I appreciate every one of them, I’m so happy Dad has found his forever home with them.
02 June 2023
My partner has been a resident at Castle Keep Care Home for nearly four years in both Nightingale and Willow. I have nothing but great respect for all carers and staff who tirelessly provide the much-needed care my partner requires. Castle Keep is a very homely place to visit, the staff are lovely
and always so welcoming. I am always informed of any unforeseen incidents regarding my partner's wellbeing for which I am most grateful. I have absolutely no problem with my partner remaining in their care.
01 February 2023
I would like to say I am very happy with all aspects of the care given to my husband. The staff are excellent in their caring attitude, the accommodation is clean and tidy and the food is good. The doctor's facilities are good and overall standards are good.
01 February 2023
I am pleased with my husband's care, he always looks clean and tidy. Nothing is too much trouble for your nursing staff carers. Activities are good and we get taken out which my husband loves. My only problem is his laundry. I label everything but some go missing.
Latest Reviews for Barchester Castle Keep Care Home
17 November 2025
The manager Debbie is always their if you need to speak to her
receptionist Daisy is alway happy and polite
Bedrooms and living room and Dining area is always clean and tidy. My Partner has been in nightingale since December. he has dementia all I can say is that the staff are very good with
personal care and understanding what their needs are. Nurse Staff are alway pacient with giving medication to all the residents.
14 November 2025
I am pleased with the care my husband has in this care home. He is kept clean, well fed and the staff show kindness to him. The staff are welcoming and friendly to visitors. They strive to know the people they care for in depth, so that they can meet their indivual needs.
27 October 2025
I visit my brother every Wednesday and always find him well cared for. the staff are welcoming and friendly and very attentive.
The facilities are clean and tidy and I have no problems with the care he receives
I would not hesitate to recommend this care home to anyone.
27 October 2025
I found a marked change for the better in my brother in law since his transfer to this care home. All the staff are very approachable and answer any questions the family have. He is being well cared for and has been eating better and putting on weight. There is a very homely atmosphere.
13 October 2025
My dad became a resident in the Nightingale dementia community at Castle Keep in January 2024. Dad was moved from another care home that wasn't meeting his needs. The positive change in my dad was immediately noticeable. He is happy and very well looked after. The staff are excellent, upbeat,
fun and humorous. The interactions between the staff, residents and visitors are always positive. My dad is flourishing and I know his needs are being met, he is very well looked after and he is happy. Dad has told me several times he is happy there and the staff look after him. I enjoy visiting my dad and spending time there. The staff are fantastic and have had to save my dad from choking incidents, due to his illness, and have saved his life. The staff have the knowledge, skills, understanding, compassion and positivity to make it an excellent, supportive, caring home for my dad. The staff are the heartbeat of the home and are the best team. Thank you.
08 September 2025
Our lovely mum has been at castle keep 10 years now with various diseases and illnesses,seizures being one of them,while I was with mum she had a seizure and a member of staff who has many years of experience under her belt and looked after my mum,got mum comfortable where she would feel safe and
cared for,I always know when this member of staff is on as it's the little things to anyone else but big to mum and us,she has the patience and gives it her all in any situation, I know that if my lovely mum could talk she would thank her so much for all of this,the hugs,kisses,and stroking her head when she's poorly .
There are ups and downs wherever you go but you can't put a price on being passionate and you have either got it or you haven't so I applaud her and all the staff there that love their job because that's what it's all about.
28 July 2025
I popped in to see and old friend who has recentley had a stroke. I was so impressed with the place security, cleanliness, friendly staff; and taking the time out to give me some clear advice about my friend going forward.
I feel much better knowing my friend will spend a lot of his future time at
Barchester knowing he will recieve the best care he deserves.
I have friend who work in the caring sector & a lot of homes are quite rightly slated but Barchester they need to be praised. Keep up the good work.
28 July 2025
2 1/2 months ago my husband was transfered from a care home that really did not know how to care for someone with addvanced dementia. He was physically ill as well as mentally. Today he is a changed man. His health has improved 100% and although the dementia cannot be altered, he is now cheerful,
chatty & always smiling, which is his natural personality coming through. We are full of thanks to the wonderful carers & staff at Castle Keep.
Keep up this wonderful work that you do.
10 January 2025
My husband is well cared for and the staff are all very good and friendly and helpful and kind.
28 November 2024
Excellent, caring and friendly.
14 October 2024
Our father has been in Barchester Castle Keep Care Home now for a year. I would like to say, what absolutely amazing staff take care of him. With dementia causing behaviour difficulties, it cannot be easy dealing with unexpected occurrences. The staff do everything with a smile and encouraging words
showing real care and commitment. In my estimation, they go above and beyond every day. A credit to their profession. Cannot praise them enough. The manager is also only too happy to discuss anything with the family. 5 star service. Thank you so much.
09 September 2024
I felt visiting the home was the right one, clean and bright, staff friendly and professional, very organised and work together as a team. Always feel a warm welcome when visiting my husband. The care given is excellent, always ready to support and encourage the residents.
03 July 2024
The staff are absolutely marvellous, they are all so friendly and they can not do enough for the residents or visitors for that matter. The building is kept very clean, pleasant surroundings, the food is lovely and most importantly, my wife is very happy.
14 June 2024
I am happy with the care and support my father-in-law receives. Staff work extremely hard and often understaffed. Laundry is an issue, all Father-in-law's clothes/bedding are all named, would appreciate only named items being put in his room as ends up wearing other clothes. Staff are all very
helpful and caring, they are so good with Father-in-law and cheer him up if he's down. Thank you.
10 June 2024
All carers/staff are very caring and work extremely hard to look after my husband. At times, I feel they are understaffed and chasing around. Now it is nicer weather, is nice residents get outside but again, can't if short staffed. We like the activities you do, it would be helpful if my husband, at
times, could mix with residents in Nightingale.
20 November 2023
My husband and I have recently had a couple of tries out on the minibus to different garden centres. We thoroughly enjoyed ourselves. From the moment we left the nursing home, we were both treated with first-class care and consideration from the moment we left to the time we returned. We certainly
hope there will be more trips out offered.
Thank you for all you do.
26 June 2023
On my visit, before Dad became a resident, I can’t fully describe my feelings but Castle Keep blew my mind. It was open, airy, with lots of space, calm and homely, the other residents and staff were all at ease. It was so welcoming, I immediately felt at ease. The residents were clean and relaxed
and the staff all interacted with residents, one in particular sticks in my mind forever, she was sitting on a sofa, a resident's legs resting on her as she gently rubbed them, this was definitely the place for Dad. I felt the love and care right there.
All the staff are amazing, their expertise, knowledge, care, and advice is invaluable. Dad is so settled and this is entirely due to them and their dedication. They keep us informed on everything, with help, advice and honesty, not only looking after Dad but us too, nothing is too much, they have set our minds at ease so many times, full of support and compassion, and we can’t thank them enough. I appreciate every one of them, I’m so happy Dad has found his forever home with them.
02 June 2023
My partner has been a resident at Castle Keep Care Home for nearly four years in both Nightingale and Willow. I have nothing but great respect for all carers and staff who tirelessly provide the much-needed care my partner requires. Castle Keep is a very homely place to visit, the staff are lovely
and always so welcoming. I am always informed of any unforeseen incidents regarding my partner's wellbeing for which I am most grateful. I have absolutely no problem with my partner remaining in their care.
01 February 2023
I would like to say I am very happy with all aspects of the care given to my husband. The staff are excellent in their caring attitude, the accommodation is clean and tidy and the food is good. The doctor's facilities are good and overall standards are good.
01 February 2023
I am pleased with my husband's care, he always looks clean and tidy. Nothing is too much trouble for your nursing staff carers. Activities are good and we get taken out which my husband loves. My only problem is his laundry. I label everything but some go missing.