






A modern, purpose-built care home, Castle Keep is set within Castle Care Village with three other homes sharing beautifully landscaped grounds. They're located on the outskirts of Sutton Village, just minutes from Hull city.
They provide first-class 24-hour nursing care and also provide expert care for people with dementia and related challenges with memory in the Memory Lane Community.
A team of highly-qualified and attentive staff really focuses on the individual...
Care Provided by Barchester Castle Keep Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Castle Keep Care Home for full pricing details and T&Cs.
Contact Barchester Castle Keep Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Karen Champion(Operations Manager )
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (57)
- Couples/Companion Rooms (2)
Barchester Castle Keep Care Home Reviews (35)
Barchester Castle Keep Care Home has a Review Score of 9.5 (9.545) out of 10, based on 14 reviews in the last 2 years.
Over all time Barchester Castle Keep Care Home has 35 reviews.
The care home is welcoming and pleasant to be in, we have not had any problems with anyone or anything in the home. They offer a variety of meals and activities for their service users which is handy for people that need different things to stimulate them.
Thank you for taking the time to complete your review, I'm really pleased that you have found the home to be welcoming - I will share your feedback with the team.
My dad moved into this care home just over three weeks ago and has improved so much in just a short time. All the staff are so welcoming helpful and reassuring, We chose this home after we had a unpleasant experience in another home and they are worlds apart, they are not only supporting my dad but us as a family.They treat him with dignity and respect and don't talk to him like a child. Dad looks a lot happier and they are constantly interacting with him. They take him on outings and help him interact with other residents in the home. The home is a bright and lively place, his room is always clean and tidy, bedding changed all the time. I have been there for some meal times and the food always looks beautiful offering a start,main and dessert, they come round offering him drinks and snacks all the time. As a family we feel happy that Dad is safe and well cared for by all the staff in the home. Hopefully Dad will get a lot better and stay happy here for many years.
Thank you for this lovely review your dad has settled in well and melts all the staffs hearts.
receptionist Daisy is alway happy and polite
Bedrooms and living room and Dining area is always clean and tidy. My Partner has been in nightingale since December. he has dementia all I can say is that the staff are very good with personal care and understanding what their needs are. Nurse Staff are alway pacient with giving medication to all the residents.
Thank you for your kind words, I will pass these onto the team. Thanks Debbie
I am pleased with the care my husband has in this care home. He is kept clean, well fed and the staff show kindness to him. The staff are welcoming and friendly to visitors. They strive to know the people they care for in depth, so that they can meet their indivual needs.
Thank you for your kind words I will pass these back onto the team.
The facilities are clean and tidy and I have no problems with the care he receives
I would not hesitate to recommend this care home to anyone.
Thank you for your kind words, these will be passed back onto the team. Thanks Debbie
I found a marked change for the better in my brother in law since his transfer to this care home. All the staff are very approachable and answer any questions the family have. He is being well cared for and has been eating better and putting on weight. There is a very homely atmosphere.
Thank you for your kind words, these will be passed back onto the team. Thanks Debbie
My dad became a resident in the Nightingale dementia community at Castle Keep in January 2024. Dad was moved from another care home that wasn't meeting his needs. The positive change in my dad was immediately noticeable. He is happy and very well looked after. The staff are excellent, upbeat, fun and humorous. The interactions between the staff, residents and visitors are always positive. My dad is flourishing and I know his needs are being met, he is very well looked after and he is happy. Dad has told me several times he is happy there and the staff look after him. I enjoy visiting my dad and spending time there. The staff are fantastic and have had to save my dad from choking incidents, due to his illness, and have saved his life. The staff have the knowledge, skills, understanding, compassion and positivity to make it an excellent, supportive, caring home for my dad. The staff are the heartbeat of the home and are the best team. Thank you.
Thank you for your kind words, I shall pass these back to the team. Thanks Debbie
There are ups and downs wherever you go but you can't put a price on being passionate and you have either got it or you haven't so I applaud her and all the staff there that love their job because that's what it's all about.
Thank you for your kind words, I shall pass this back to the team
I feel much better knowing my friend will spend a lot of his future time at Barchester knowing he will recieve the best care he deserves.
I have friend who work in the caring sector & a lot of homes are quite rightly slated but Barchester they need to be praised. Keep up the good work.
Thank you for your kind words, I will pass these onto the team. Thanks GM
Keep up this wonderful work that you do.
Thank you for your kind words. I will pass these onto the team Thanks GM
My husband is well cared for and the staff are all very good and friendly and helpful and kind.
Thank you for your kind words, we will pass these back to the team.
Excellent, caring and friendly.
Thanks for your kind words we shall pass these back through to the team.
Our father has been in Barchester Castle Keep Care Home now for a year. I would like to say, what absolutely amazing staff take care of him. With dementia causing behaviour difficulties, it cannot be easy dealing with unexpected occurrences. The staff do everything with a smile and encouraging words showing real care and commitment. In my estimation, they go above and beyond every day. A credit to their profession. Cannot praise them enough. The manager is also only too happy to discuss anything with the family. 5 star service. Thank you so much.
Thank you for your kind words, we will feed this back to the team. Many thanks, Debbie.
I felt visiting the home was the right one, clean and bright, staff friendly and professional, very organised and work together as a team. Always feel a warm welcome when visiting my husband. The care given is excellent, always ready to support and encourage the residents.
Thank you for your kind words. We will feed this back to the team. Thanks, Debbie.
The staff are absolutely marvellous, they are all so friendly and they can not do enough for the residents or visitors for that matter. The building is kept very clean, pleasant surroundings, the food is lovely and most importantly, my wife is very happy.
Thank you for your kind words, we will feed this back to the team.
I am happy with the care and support my father-in-law receives. Staff work extremely hard and often understaffed. Laundry is an issue, all Father-in-law's clothes/bedding are all named, would appreciate only named items being put in his room as ends up wearing other clothes. Staff are all very helpful and caring, they are so good with Father-in-law and cheer him up if he's down. Thank you.
Thank you for your kind words, we will feed this back to the team.
All carers/staff are very caring and work extremely hard to look after my husband. At times, I feel they are understaffed and chasing around. Now it is nicer weather, is nice residents get outside but again, can't if short staffed. We like the activities you do, it would be helpful if my husband, at times, could mix with residents in Nightingale.
Thank you for your kind words, we will feedback to the team.
Thank you for all you do.
Thank you for your kind words. We are so glad you have enjoyed your outings with our team members.
All the staff are amazing, their expertise, knowledge, care, and advice is invaluable. Dad is so settled and this is entirely due to them and their dedication. They keep us informed on everything, with help, advice and honesty, not only looking after Dad but us too, nothing is too much, they have set our minds at ease so many times, full of support and compassion, and we can’t thank them enough. I appreciate every one of them, I’m so happy Dad has found his forever home with them.
Thank you very much for your kind words regarding the staff and Castle Keep. We will pass this back to the team. Thanks.
My partner has been a resident at Castle Keep Care Home for nearly four years in both Nightingale and Willow. I have nothing but great respect for all carers and staff who tirelessly provide the much-needed care my partner requires. Castle Keep is a very homely place to visit, the staff are lovely and always so welcoming. I am always informed of any unforeseen incidents regarding my partner's wellbeing for which I am most grateful. I have absolutely no problem with my partner remaining in their care.
Many Thanks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Barchester Castle Keep Care Home.
There are no upcoming events for Barchester Castle Keep Care Home.
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Barchester Castle Keep Care Home
What types of Care is Barchester Castle Keep Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Castle Keep Care Home have?
There are 57 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Barchester Castle Keep Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Barchester Castle Keep Care Home to the centre of Hull?
3.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Castle Keep Care Home to verify any information. View our terms and conditions. Barchester Castle Keep Care Home has an Enhanced Service -more info.