Barchester Castle Keep Care Home

Noddle Hill Way, Bransholme, Hull HU7 4FG
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9.7 28 Reviews
  • Barchester Castle Keep Care Home, Hull
A modern, purpose-built care home, Castle Keep is set within Castle Care Village with three other homes sharing beautifully landscaped grounds. They're located on the outskirts of Sutton Village, just minutes from Hull city.

They provide first-class 24-hour nursing care and also provide expert care for people with dementia and related challenges with memory in the Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and in organising activities for residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debbie Davies (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (2)

Barchester Castle Keep Care Home Reviews (28)

9.7

Barchester Castle Keep Care Home has a Review Score of 9.7 (9.740) out of 10, based on 11 reviews in the last 2 years.
Over all time Barchester Castle Keep Care Home has 28 reviews.

Overall Experience
  • 21
  • 7
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Date Published
  • 28
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  • 11
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Reviewer Connection to Barchester Castle Keep Care Home
  • 11
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  • 2
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  • 1
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  • 1
  • 1
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Total of 28, showing 21-28
Review from Victoria M (Daughter of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Nightingale ward staff are amazing! They really do go above and beyond to look after all the residents and really create amazing events and activities for them to enjoy and be involved with! They really do CARE! During Covid-19 lockdowns they had to step up further to be there when family members
couldn't and that meant everything to me and my family. I just wish admin was a person with empathy and excellent people skills as it's needed when working in the care sector.
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Review from A E (Wife of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's care during the last year has been excellent. The staff are kind and empathetic, despite the difficulties he presents. He appears to be happy in the care home as far as I can tell, and the staff work to a refined regime to maintain safety during the pandemic. I am very disappointed to not
have my request for an essential carer considered. Despite these risks, this is very important to me.
Reply from Feedback Team, The Feedback Team at Barchester Castle Keep Care Home

Dear Anne, thank you for your review and kind words regarding our service and staff. Positive feedback such as this is always so gratefully received and will mean a lot to the team at Castle Keep. We are sorry to hear you have some concerns regarding essential worker status. I understand this is important to you, and we have previously discussed you becoming a part of our activities programme at the home as an alternative. Please do not hesitate to contact myself or a member of my team if you change your mind or wish to discuss any outstanding concerns. You can contact us via phone: 01482 372402 or email: castlekeep@barchester.com.
Kind Regards,
The General Manager, Castle Keep.

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Review from Ann M (Wife of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was taken into respite care last May at the beginning of Covid restrictions. A very difficult and emotional time for all concerned. To my amazement, I found that the care and love given, was much more than I could have hoped for. Not just for my husband, but for myself too. Thank you all
so much to all who work so hard at Castle Keep for keeping our loved ones safe and contented. I highly recommend this Care Home when you are unable to cope with the situation at home. Well done everyone.
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Review from Ruth D (Daughter of Resident) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with the care that my mum is receiving at Castle Keep in Hull. All the staff are amazing and very caring. She feels safe and happy. My only criticism would be that the home does not have the appropriate technology for video call when visiting is not allowed these could also be booked.
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Review from C H (Sister of Resident) published on 5 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with Castle Keep. My brother loves it here and looks very happy when I visit him and looks well looked after.
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Review from R C (Daughter of Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am not able to comment on some of the options below because I have not been inside Willow unit since March.
However, I have visited my Mother four times in the garden under the booked appointment system which has been very well planned and managed. The staff I have met on these visits and those
I have spoken to on the phone have been well informed and kind, demonstrating impressive commitment and empathy.
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Review from C T (Niece of Resident) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle came to Castle Keep last December and I was so happy. He has come on two-fold to what he was. The care at the home in my estimation is second to none. They deserve a medal for the way they have kept all the resident's spirits up during this lockdown. the staff are friendly, caring and approachable
at any time. Thank you for your work and time.
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Review from E C (Wife of Resident) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been cared for at Castle Keep for the last few months. I have 30 years in care from a personal carer to manager and I can say from my heart that this home has exceeded all expectations. All the staff are friendly, compassionate and show great empathy to residents and relatives. My thanks
to you all, you are the best.
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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Barchester Castle Keep Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Barchester Castle Keep Care Home is calculated as follows: ( (110 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 130 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.902 Points relating to the number of positive Reviews for Barchester Castle Keep Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 11 Positive Reviews ÷ 12.2 = 0.902
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Deborah

Deborah Davies

Job Title: General Manager

Hello, my name is Debbie and I am the General Manager for Castle Keep.


I have worked in the care sector for over 35 years, I have worked in a variety of care settings including 5.5 years in the Queen Alexandra’s Royal Army Nursing Corps, I have also been a registered childminder. I started my career as a carer, and have worked my way up the career chain.


I am a registered nurse and have worked in various care settings including British Military Hospitals and medical centres in Germany, I have worked in private nursing homes, and the NHS.


I am very passionate about nursing and care, I am a very strong advocate for person-centred care and the care plans are individual and tailored to meet the needs of your loved one.


If there are any questions or queries you wish to ask please do not hesitate to give the home a call.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Castle Keep Care Home to verify any information. View our terms and conditions. Barchester Castle Keep Care Home has an Enhanced Service - more info.