Barchester Castle Keep Care Home

Thank you for all you do.

All the staff are amazing, their expertise, knowledge, care, and advice is invaluable. Dad is so settled and this is entirely due to them and their dedication. They keep us informed on everything, with help, advice and honesty, not only looking after Dad but us too, nothing is too much, they have set our minds at ease so many times, full of support and compassion, and we can’t thank them enough. I appreciate every one of them, I’m so happy Dad has found his forever home with them.

My partner has been a resident at Castle Keep Care Home for nearly four years in both Nightingale and Willow. I have nothing but great respect for all carers and staff who tirelessly provide the much-needed care my partner requires. Castle Keep is a very homely place to visit, the staff are lovely and always so welcoming. I am always informed of any unforeseen incidents regarding my partner's wellbeing for which I am most grateful. I have absolutely no problem with my partner remaining in their care.

I would like to say I am very happy with all aspects of the care given to my husband. The staff are excellent in their caring attitude, the accommodation is clean and tidy and the food is good. The doctor's facilities are good and overall standards are good.

I am pleased with my husband's care, he always looks clean and tidy. Nothing is too much trouble for your nursing staff carers. Activities are good and we get taken out which my husband loves. My only problem is his laundry. I label everything but some go missing.

This is a lovely facility, it is lovely and clean, and all the staff are amazing and have made my partner feel totally at home. Nothing is too much trouble. The manager is great and you can talk to her about anything. I feel totally comfortable placing my partner here.

My brother is a very hard person to please but as I write this he is very happy with the care and the people at the home. As a sister I am pleased with it all, he gets really looked after.

My mum is receiving amazing care at castle keep, everyone of the staff not only give my mum a* care they also look after us when we are there and make us feel so welcome and relaxed when we visit. It really is a pleasure. I obviously never wanted my mum to come into a care home but it has been made so much easier knowing she is receiving amazing care.

My father has only been a resident for 3-months after coming from another home. He seems a lot more settled here, and the staff have a lot to do with that. I know he isn't always easy to handle, but the staff are professional and kind. They put my mind at ease with how they care for him. Thank you

Laundry - Lose clothing and bedding even when name on it. The staff are angels so glad my husband is with you.

The Nightingale ward staff are amazing! They really do go above and beyond to look after all the residents and really create amazing events and activities for them to enjoy and be involved with! They really do CARE! During Covid-19 lockdowns they had to step up further to be there when family members couldn't and that meant everything to me and my family. I just wish admin was a person with empathy and excellent people skills as it's needed when working in the care sector.

My husband's care during the last year has been excellent. The staff are kind and empathetic, despite the difficulties he presents. He appears to be happy in the care home as far as I can tell, and the staff work to a refined regime to maintain safety during the pandemic. I am very disappointed to not have my request for an essential carer considered. Despite these risks, this is very important to me.

My husband was taken into respite care last May at the beginning of Covid restrictions. A very difficult and emotional time for all concerned. To my amazement, I found that the care and love given, was much more than I could have hoped for. Not just for my husband, but for myself too. Thank you all so much to all who work so hard at Castle Keep for keeping our loved ones safe and contented. I highly recommend this Care Home when you are unable to cope with the situation at home. Well done everyone.

I am really happy with the care that my mum is receiving at Castle Keep in Hull. All the staff are amazing and very caring. She feels safe and happy. My only criticism would be that the home does not have the appropriate technology for video call when visiting is not allowed these could also be booked.

Very pleased with Castle Keep. My brother loves it here and looks very happy when I visit him and looks well looked after.

However, I have visited my Mother four times in the garden under the booked appointment system which has been very well planned and managed. The staff I have met on these visits and those I have spoken to on the phone have been well informed and kind, demonstrating impressive commitment and empathy.

My uncle came to Castle Keep last December and I was so happy. He has come on two-fold to what he was. The care at the home in my estimation is second to none. They deserve a medal for the way they have kept all the resident's spirits up during this lockdown. the staff are friendly, caring and approachable at any time. Thank you for your work and time.

My husband has been cared for at Castle Keep for the last few months. I have 30 years in care from a personal carer to manager and I can say from my heart that this home has exceeded all expectations. All the staff are friendly, compassionate and show great empathy to residents and relatives. My thanks to you all, you are the best.