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Barchester Castle Keep Care Home

Noddle Hill Way, Bransholme, Hull, East Riding of Yorkshire HU7 4FG
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Barchester Castle Keep Care Home, Hull
Barchester Castle Keep Care Home, Hull
Barchester Castle Keep Care Home, Hull

A modern, purpose-built care home, Castle Keep is set within Castle Care Village with three other homes sharing beautifully landscaped grounds. They're located on the outskirts of Sutton Village, just minutes from Hull city.

They provide first-class 24-hour nursing care and also provide expert care for people with dementia and related challenges with memory in the Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual...  

Care Provided by Barchester Castle Keep Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,750N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Castle Keep Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Karen Champion(Operations Manager )

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (2)

Barchester Castle Keep Care Home Reviews (35)

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9.5

Barchester Castle Keep Care Home has a Review Score of 9.5 (9.545) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Castle Keep Care Home has 35 reviews.

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Showing 35 reviews matching selected criteria
Review from Sylvia B (Wife of Resident) published on 1 February 2023 Submitted via Postal Card
Overall Experience

I would like to say I am very happy with all aspects of the care given to my husband. The staff are excellent in their caring attitude, the accommodation is clean and tidy and the food is good. The doctor's facilities are good and overall standards are good.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words we will feed these back to the team.

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Review from P W (Wife of Resident) published on 1 February 2023 Submitted via Postal Card
Overall Experience

I am pleased with my husband's care, he always looks clean and tidy. Nothing is too much trouble for your nursing staff carers. Activities are good and we get taken out which my husband loves. My only problem is his laundry. I label everything but some go missing.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words we will feed these back to the team.

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Review from Lynne B (Partner of Resident) published on 1 February 2023 Submitted via Postal Card
Overall Experience

This is a lovely facility, it is lovely and clean, and all the staff are amazing and have made my partner feel totally at home. Nothing is too much trouble. The manager is great and you can talk to her about anything. I feel totally comfortable placing my partner here.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you so much for your kind words. We will pass this back on to the team.

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Review from Gillian W (Sister of Resident) published on 27 January 2023 Submitted via Postal Card
Overall Experience

My brother is a very hard person to please but as I write this he is very happy with the care and the people at the home. As a sister I am pleased with it all, he gets really looked after.

Reply from Debbie Davies, General Manager at Barchester Castle Keep Care Home

Thank you for your kind words we will pass this onto the team!

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Review from K N (Daughter of Resident) published on 8 August 2022 Submitted via Website
Overall Experience

My mum is receiving amazing care at castle keep, everyone of the staff not only give my mum a* care they also look after us when we are there and make us feel so welcome and relaxed when we visit. It really is a pleasure. I obviously never wanted my mum to come into a care home but it has been made so much easier knowing she is receiving amazing care.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your lovely comments, we appreciate your kind words.

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Review from D D (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card
Overall Experience

My father has only been a resident for 3-months after coming from another home. He seems a lot more settled here, and the staff have a lot to do with that. I know he isn't always easy to handle, but the staff are professional and kind. They put my mind at ease with how they care for him. Thank you

Reply from Karen Champion, Ops Manager at Barchester Castle Keep Care Home

Thank you so much for your comments, and we will make sure we share this with the team.

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Review from P W (Wife of Resident) published on 5 May 2022 Submitted via Postal Card
Overall Experience

Laundry - Lose clothing and bedding even when name on it. The staff are angels so glad my husband is with you.

Reply from Karen Champion, Ops Manager at Barchester Castle Keep Care Home

Thank you so much for your lovely comment. Sorry to hear you are still experiencing difficulties with laundry please report any missing items to us and we will work to resolve the issue.

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Review from Victoria M (Daughter of Resident) published on 23 July 2021 Submitted via Postal Card
Overall Experience

The Nightingale ward staff are amazing! They really do go above and beyond to look after all the residents and really create amazing events and activities for them to enjoy and be involved with! They really do CARE! During Covid-19 lockdowns they had to step up further to be there when family members couldn't and that meant everything to me and my family. I just wish admin was a person with empathy and excellent people skills as it's needed when working in the care sector.

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Review from A E (Wife of Resident) published on 14 July 2021 Submitted via Postal Card
Overall Experience

My husband's care during the last year has been excellent. The staff are kind and empathetic, despite the difficulties he presents. He appears to be happy in the care home as far as I can tell, and the staff work to a refined regime to maintain safety during the pandemic. I am very disappointed to not have my request for an essential carer considered. Despite these risks, this is very important to me.

Reply from Feedback Team, The Feedback Team at Barchester Castle Keep Care Home

Dear Anne, thank you for your review and kind words regarding our service and staff. Positive feedback such as this is always so gratefully received and will mean a lot to the team at Castle Keep. We are sorry to hear you have some concerns regarding essential worker status. I understand this is...  

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Review from Ann M (Wife of Resident) published on 10 March 2021 Submitted via Website
Overall Experience

My husband was taken into respite care last May at the beginning of Covid restrictions. A very difficult and emotional time for all concerned. To my amazement, I found that the care and love given, was much more than I could have hoped for. Not just for my husband, but for myself too. Thank you all so much to all who work so hard at Castle Keep for keeping our loved ones safe and contented. I highly recommend this Care Home when you are unable to cope with the situation at home. Well done everyone.

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Review from Ruth D (Daughter of Resident) published on 2 December 2020 Submitted via Postal Card
Overall Experience

I am really happy with the care that my mum is receiving at Castle Keep in Hull. All the staff are amazing and very caring. She feels safe and happy. My only criticism would be that the home does not have the appropriate technology for video call when visiting is not allowed these could also be booked.

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Review from C H (Sister of Resident) published on 5 November 2020 Submitted via Postal Card
Overall Experience

Very pleased with Castle Keep. My brother loves it here and looks very happy when I visit him and looks well looked after.

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Review from R C (Daughter of Resident) published on 21 October 2020 Submitted via Postal Card
Overall Experience
I am not able to comment on some of the options below because I have not been inside Willow unit since March.

However, I have visited my Mother four times in the garden under the booked appointment system which has been very well planned and managed. The staff I have met on these visits and those I have spoken to on the phone have been well informed and kind, demonstrating impressive commitment and empathy.

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Review from C T (Niece of Resident) published on 8 October 2020 Submitted via Postal Card
Overall Experience

My uncle came to Castle Keep last December and I was so happy. He has come on two-fold to what he was. The care at the home in my estimation is second to none. They deserve a medal for the way they have kept all the resident's spirits up during this lockdown. the staff are friendly, caring and approachable at any time. Thank you for your work and time.

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Review from E C (Wife of Resident) published on 10 September 2020 Submitted via Postal Card
Overall Experience

My husband has been cared for at Castle Keep for the last few months. I have 30 years in care from a personal carer to manager and I can say from my heart that this home has exceeded all expectations. All the staff are friendly, compassionate and show great empathy to residents and relatives. My thanks to you all, you are the best.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 August 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

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