Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Pembroke House

stars
stars 02 February 2016
My mum is currently at the home. Throughout the time she has been there I have seen her treated with dignity and compassion. The staff who work so well as a team, are always friendly and helpful to all visitors. The home constantly does its best to cater for mum's needs. They give her choices about
how she fills her day and this helps to maintain her feelings of independence. The relationship between mum and the staff is lovely. They give her lots of time and attention and are always willing to laugh and joke with her. The food is home cooked and mum really enjoys her meals. Depending on how she feels, she is able to eat in her room or join the others in the dining room. After visiting mum, I always leave feeling that she is safe and well looked after. If someone was looking to place a relative in a care home I would highly recommend Pembroke House.
Review from Janette G (Daughter of Resident/Service User)