Submit a Review for Southern House
18 Water Street, Abergele, LL22 7SH
View full details of Southern HouseLatest Reviews for Southern House
27 January 2026
Spoke to manager regarding sister, satisfied with my concern. Manager and staff very polite and helpful.
27 January 2026
All the staff are brilliant and the activities and festivities that are organised throughout the year for the residents are absolutely great. Very friendly, caring environment with well being and safety being optimum priority.
27 January 2026
Excellent.
26 January 2026
Staff are always pleasant and attentive to the needs of the residents and visitors.
21 January 2026
My aunty has been here for over a year now, she has settled in well and made friends with a few of the ladies, Southern House has plenty to offer, with dailey activities with Ashleigh who seems to have really made bonds with each resident individually. The social media is also a fantastic way to
keep up to date what aunty F is up to! A lovely atmosphere and always very clean and well kept!
21 January 2026
All the staff are bright, cheerful, very caring and helpful. Plenty of activities and entertainment.
21 January 2026
Excellent!! All aspects of the home are of extremely high quality.
29 September 2025
All the team members we've met have been bright and cheerful and very helpful. My mother has been a resident now for 10 months, has settled in well and we can see she is very well cared for. Plenty of mental and physical stimulation is provided and very thoughtfully planned. Residents are encouraged
to partake in craft activities. Regular entertainment from musicians and drama groups is also programmed. It is reassuring to know that the staff are genuinely caring.
25 June 2025
We as a family are pleased to see our mum so happy and content to be a resident here. The staff are very kind and hardworking. Mum enjoys all the events on offer and we are grateful that she is so well looked after. Many thanks.
25 June 2025
When mum arrived at Southern House she was quiet ill and bedridden initially she went downhill but since being here she has gone from strength to strength. Through the interaction of the staff and the care she is now able to hold a good conversation she is also able to recognise many more people.
24 June 2025
Service users always seem happy & well cared for. Visitors/relatives are always made to feel welcome. Staff very caring & accommodating. Patients/service users wishes are always taken into consideration. Special events are always catered for. Service users are made to feel like they are pat of a big
happy family.
19 June 2025
Everyone is polite and my mum's room is clean. The premises smells fresh and the main area and lounge is well kept. My mum eats well and is in the main lounge area on the days she feels up to it. It's very bright environment which I feel is important.
17 June 2025
As a family, we are very pleased with the loving care and attention our mother receives at Southern House. There are numerous activities to stimulate the residents throughout the year, many are supported by the families which we also enjoy. The food provided is nutritious and home cooked and always
fresh. In my mothers words 'the place is always clean and tidy'
17 June 2025
Every time I visit, staff all friendly and welcoming. Facilities are soon, rooms clean, residents seem happy. I am old food is good. Plenty of seating down stairs TVs on downstairs for residents.
03 June 2025
My husband has complex disabilities, staff have really tried to meet his needs, especially the activities co-ordinator. She has worked with his interests and also taken into account that he is totally blind & ensuring he takes part in activities as much as possible. Overall, staff are courteous and
respectful of residents and their families. Issues are quickly resolved and the management team are very good at resolving problems quickly. I've had a couple of issues, each time I've expressed my concerns they've been dealt with quickly and efficiently.
I do feel that the biggest problem is that they do seem to be short staffed on a regular basis and this does impact on care sometimes, though all staff try their best to meet residents care needs. Food overall is excellent, but being without a chef at weekends does impact on what food is available at the tea time meal, especially in meeting food preferences. Overall, we are happy with care given at Southern House.
26 May 2025
My Mother was this week transfered to Southern House from a Care Home in Llandudno.
On arrival at Southern House she was made to feel welcome. Staff gave her a cup of tea and introduced themselves.
Discussed Lunch to ensure it was something she likes.
So far nothing but praise for the Staff and
facilities. Mother has settled in quickly and feels relaxed and at Home.
Well done and thank you.
16 May 2025
Mom was unable to cope with care at home so she became a resident in 2018 and was here for approx 7 years. My main concern was that she be safe and take her meds, but she got so much more at Southern House. The staff all gave her so much care and affection and it gave all of us so much peace of mind
to know she was looked after so well. Big thank you from all of us.
02 April 2025
A very friendly and comfortable home with caring staff.
31 March 2025
Myself and family are satisfied and happy with the care and dignity our mother is receiving at Southern House.
21 August 2024
Satisfactory.
Friendly and polite staff.
Well-cared for patients.
Clean and tidy.
Latest Reviews for Southern House
27 January 2026
Spoke to manager regarding sister, satisfied with my concern. Manager and staff very polite and helpful.
27 January 2026
All the staff are brilliant and the activities and festivities that are organised throughout the year for the residents are absolutely great. Very friendly, caring environment with well being and safety being optimum priority.
27 January 2026
Excellent.
26 January 2026
Staff are always pleasant and attentive to the needs of the residents and visitors.
21 January 2026
My aunty has been here for over a year now, she has settled in well and made friends with a few of the ladies, Southern House has plenty to offer, with dailey activities with Ashleigh who seems to have really made bonds with each resident individually. The social media is also a fantastic way to
keep up to date what aunty F is up to! A lovely atmosphere and always very clean and well kept!
21 January 2026
All the staff are bright, cheerful, very caring and helpful. Plenty of activities and entertainment.
21 January 2026
Excellent!! All aspects of the home are of extremely high quality.
29 September 2025
All the team members we've met have been bright and cheerful and very helpful. My mother has been a resident now for 10 months, has settled in well and we can see she is very well cared for. Plenty of mental and physical stimulation is provided and very thoughtfully planned. Residents are encouraged
to partake in craft activities. Regular entertainment from musicians and drama groups is also programmed. It is reassuring to know that the staff are genuinely caring.
25 June 2025
We as a family are pleased to see our mum so happy and content to be a resident here. The staff are very kind and hardworking. Mum enjoys all the events on offer and we are grateful that she is so well looked after. Many thanks.
25 June 2025
When mum arrived at Southern House she was quiet ill and bedridden initially she went downhill but since being here she has gone from strength to strength. Through the interaction of the staff and the care she is now able to hold a good conversation she is also able to recognise many more people.
24 June 2025
Service users always seem happy & well cared for. Visitors/relatives are always made to feel welcome. Staff very caring & accommodating. Patients/service users wishes are always taken into consideration. Special events are always catered for. Service users are made to feel like they are pat of a big
happy family.
19 June 2025
Everyone is polite and my mum's room is clean. The premises smells fresh and the main area and lounge is well kept. My mum eats well and is in the main lounge area on the days she feels up to it. It's very bright environment which I feel is important.
17 June 2025
As a family, we are very pleased with the loving care and attention our mother receives at Southern House. There are numerous activities to stimulate the residents throughout the year, many are supported by the families which we also enjoy. The food provided is nutritious and home cooked and always
fresh. In my mothers words 'the place is always clean and tidy'
17 June 2025
Every time I visit, staff all friendly and welcoming. Facilities are soon, rooms clean, residents seem happy. I am old food is good. Plenty of seating down stairs TVs on downstairs for residents.
03 June 2025
My husband has complex disabilities, staff have really tried to meet his needs, especially the activities co-ordinator. She has worked with his interests and also taken into account that he is totally blind & ensuring he takes part in activities as much as possible. Overall, staff are courteous and
respectful of residents and their families. Issues are quickly resolved and the management team are very good at resolving problems quickly. I've had a couple of issues, each time I've expressed my concerns they've been dealt with quickly and efficiently.
I do feel that the biggest problem is that they do seem to be short staffed on a regular basis and this does impact on care sometimes, though all staff try their best to meet residents care needs. Food overall is excellent, but being without a chef at weekends does impact on what food is available at the tea time meal, especially in meeting food preferences. Overall, we are happy with care given at Southern House.
26 May 2025
My Mother was this week transfered to Southern House from a Care Home in Llandudno.
On arrival at Southern House she was made to feel welcome. Staff gave her a cup of tea and introduced themselves.
Discussed Lunch to ensure it was something she likes.
So far nothing but praise for the Staff and
facilities. Mother has settled in quickly and feels relaxed and at Home.
Well done and thank you.
16 May 2025
Mom was unable to cope with care at home so she became a resident in 2018 and was here for approx 7 years. My main concern was that she be safe and take her meds, but she got so much more at Southern House. The staff all gave her so much care and affection and it gave all of us so much peace of mind
to know she was looked after so well. Big thank you from all of us.
02 April 2025
A very friendly and comfortable home with caring staff.
31 March 2025
Myself and family are satisfied and happy with the care and dignity our mother is receiving at Southern House.
21 August 2024
Satisfactory.
Friendly and polite staff.
Well-cared for patients.
Clean and tidy.