Southern House

18 Water Street, Abergele LL22 7SH
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9.7 40 Reviews
  • Southern House, Abergele
Southern House Residential Nursing Home located in Abergele provides people with nursing support and help with day to day tasks.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1318 – £1318
  • Self-Funded Nursing Care: £1318 – £1545
  • RESPITE Self-Funded Residential Care: £1318 – £1545
  • RESPITE Self-Funded Nursing Care: £1318 – £1545

For private respite care full non refundable payment required before admission date

These prices are only a guideline, please contact Southern House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Gillian Warren (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)

Southern House Reviews (40)

Total of 40, showing 1-20
9.7

Southern House has a Review Score of 9.7 (9.654) out of 10, based on 21 reviews in the last 2 years. Over all time Southern House has 40 reviews.

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  • 31
  • 9
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Review from Philip B (Son of Resident) published on 25 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are pleased to see our mum so happy and content to be a resident here. The staff are very kind and hardworking. Mum enjoys all the events on offer and we are grateful that she is so well looked after. Many thanks.

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Review from Jo M (Daughter of Resident) published on 25 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum arrived at Southern House she was quiet ill and bedridden initially she went downhill but since being here she has gone from strength to strength. Through the interaction of the staff and the care she is now able to hold a good conversation she is also able to recognise many more people.

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Review from Melanie J (Daughter of Resident) published on 24 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service users always seem happy & well cared for. Visitors/relatives are always made to feel welcome. Staff very caring & accommodating. Patients/service users wishes are always taken into consideration. Special events are always catered for. Service users are made to feel like they are pat of a big
happy family.

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Review from Matthew G (Son of Resident) published on 19 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is polite and my mum's room is clean. The premises smells fresh and the main area and lounge is well kept. My mum eats well and is in the main lounge area on the days she feels up to it. It's very bright environment which I feel is important.

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Review from H W (Daughter of Resident) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very pleased with the loving care and attention our mother receives at Southern House. There are numerous activities to stimulate the residents throughout the year, many are supported by the families which we also enjoy. The food provided is nutritious and home cooked and always
fresh. In my mothers words 'the place is always clean and tidy'

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Review from Dave R (Friend of Resident) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit, staff all friendly and welcoming. Facilities are soon, rooms clean, residents seem happy. I am old food is good. Plenty of seating down stairs TVs on downstairs for residents.

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Review from B R (Daughter of Resident) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no worries at all about Southern House. We are really happy that my mother is living here. No problem x

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Review from Eileen J (Wife of Resident) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has complex disabilities, staff have really tried to meet his needs, especially the activities co-ordinator. She has worked with his interests and also taken into account that he is totally blind & ensuring he takes part in activities as much as possible. Overall, staff are courteous and
respectful of residents and their families. Issues are quickly resolved and the management team are very good at resolving problems quickly. I've had a couple of issues, each time I've expressed my concerns they've been dealt with quickly and efficiently.
I do feel that the biggest problem is that they do seem to be short staffed on a regular basis and this does impact on care sometimes, though all staff try their best to meet residents care needs. Food overall is excellent, but being without a chef at weekends does impact on what food is available at the tea time meal, especially in meeting food preferences. Overall, we are happy with care given at Southern House.

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Review from Peter H (Son of Resident) published on 26 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was this week transfered to Southern House from a Care Home in Llandudno.
On arrival at Southern House she was made to feel welcome. Staff gave her a cup of tea and introduced themselves.
Discussed Lunch to ensure it was something she likes.
So far nothing but praise for the Staff and facilities.
Mother has settled in quickly and feels relaxed and at Home.
Well done and thank you.

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Review from T S (Son of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was unable to cope with care at home so she became a resident in 2018 and was here for approx 7 years. My main concern was that she be safe and take her meds, but she got so much more at Southern House. The staff all gave her so much care and affection and it gave all of us so much peace of mind
to know she was looked after so well. Big thank you from all of us.

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Review from A J (Resident) assisted by family/friend published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and comfortable home with caring staff.

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Review from I V (Daughter of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family are satisfied and happy with the care and dignity our mother is receiving at Southern House.

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Review from Alice D (Sister of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.
Friendly and polite staff.
Well-cared for patients.
Clean and tidy.

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Review from S W (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities offered are great and extremely valuable to my mum's well-being and mental health. One member of staff, in particular, is great - I hope the activities continue. Other staff are great too, along with the manager.
Room improvements have been slow, along with standard of room.
Do worry how
my mum is in her room on her own - what stimulation she has.

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Review from Carol J (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum appears to be well looked after, safe and happy each time we visit.

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Review from Linda L (Wife of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Settled in well after initial minor problems. Most have been resolved satisfactorily. Care is very good, care staff treat my husband with dignity and empathy. He feels safe and loved by the people who work there.

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Review from Brian H (Partner of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care my partner received. The staff always friendly and helpful, and even welcomed my partner's dog.

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Review from John D (Husband of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and kindness my wife receives. She has complex needs and relies solely on the staff for everything and I am more than happy to leave her in their care when I leave my visit with her. Although in recent years life has been difficult for both of us, without the care of all
the staff at Southern House shown to my wife we couldn't feel as confident as we do. Thank you all for the care and compassion you give her.

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Review from Natalie S (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is like home from home.
The staff is like family and all residents in my personal opinion are always smiling and seem very happy.
I visit at different times of the day and it always looks well organised and tidy and my dad has settled in well.

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Review from Carol V (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum went to Southern House the level of care she received was excellent. All of the staff were caring, friendly and knowledgeable. Mum was treated with absolute respect and dignity.
Southern House was always spotlessly clean, warm and smelled fresh.
When Mum was at the end of her life,
all of the staff were simply wonderful with her. Nothing was too much trouble for them, and Mum’s care couldn’t have been any better.
All the members of staff that I had dealings with were completely wonderful. I’m delighted with the level of care Mum received.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Southern House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Southern House is calculated as follows: ( (174 Excellents x 5) + (56 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 243 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southern House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Frequently Asked Questions about Southern House

What types of Care is Southern House registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Southern House have?

There are 33 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Southern House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Southern House to the centre of Abergele?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southern House to verify any information. View our terms and conditions. Southern House has an Enhanced Service - more info.