Southern House

Our mother suffered a massive stroke and had to go into residential care after discharge from the hospital. We were devastated to hear that we would no longer be able to care for her as a family and heartbreaking for my father. It was a difficult time with the added pressure of Covid restrictions, unable to visits or meet the staff at the home prior to Mums arrival. After several telephone conversations with the manager, the empathy, information and daily updates on how or mothers care needs were second to none. We knew our mother was happy. We had video calls arranged and was able to visit as soon as the pod was available. They have been very strict with their protocol during Covid, and I highly recommend Southern House and their wonderful team of staff.

I haven’t been to see my uncle for a while due to living away and have seen him today and was happy to see that he had been looked after and his room was being done out. The nurse knew him very well and took me to the office to explain about him and take my details etc and took time to talk to me. It’s nice to see him treated like a family member and the carers and nurses knowing him.

Thank you to all the staff for being there for Dad.

I felt I could voice my sister's wishes as she was unable to fully communicate. Thank you to all the management and staff support.

My grandma has been a resident at Southern House for years and has been cared for to a point where nothing could be better, the staff and management took all the time she needed, were there when she needed them, and cared for her so well. I rate this home 10/10, every staff member that cares for my grandma I would like to say thanks for the care and dignity you gave her she is at peace now but right up until the end you kept that 100% care for her and for that I'm very very grateful to you all.

The home was clean and tidy and the staff extremely friendly. Dad had a lovely big room with a nice view. We think he was very happy in his new home.

Dad was treated with the utmost respect and dignity and both his wishes and the families were adhered to so that his passing was peaceful and pain-free. What Southern House may lack in space is more than made up for in the quality all the staff from the managers to the kitchen and laundry staff. Thank you from the bottom of our hearts.

We found Southern House nursing home to be very well run and the residents looked after with care, consideration and empathy for their needs.

Overall my mother is treated well but the home could make a lot of improvements. More staff to interact with patients more activities daily.