Southern House

18 Water Street, Abergele LL22 7SH
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9.7 47 Reviews
  • Southern House, Abergele
Southern House Residential Nursing Home located in Abergele provides people with nursing support and help with day to day tasks.
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Care Provided by Southern House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1318 – £1318
  • Self-Funded Nursing Care: £1318 – £1545
  • RESPITE Self-Funded Residential Care: £1318 – £1545
  • RESPITE Self-Funded Nursing Care: £1318 – £1545

For private respite care full non refundable payment required before admission date

These prices are only a guideline, please contact Southern House to find out the exact price for your requirements.

Contact Southern House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Southern House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gillian Warren (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)

Southern House Reviews (47)

9.7

Southern House has a Review Score of 9.7 (9.677) out of 10, based on 27 reviews in the last 2 years.
Over all time Southern House has 47 reviews.

Overall Experience
  • 36
  • 11
  • 0
  • 0
  • 0
Date Published
  • 47
  • 8
  • 19
  • 27
  • 20
Reviewer Connection to Southern House
  • 17
  • 7
  • 6
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from Claire J (Daughter of Resident) published on 14 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Southern House were fantastic. My dad was only there for about six weeks before he passed away but the care and respect he received was fantastic. Myself and my sister stayed with Dad over his last few days and not only did the staff care about Dad, they were there for us.
Thank you to
all the staff for being there for Dad.
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Review from Sandra W (Sister of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Southern House was home from home for my sister and myself as a visitor.
I felt I could voice my sister's wishes as she was unable to fully communicate. Thank you to all the management and staff support.
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Review from Anthony R (Grandson of Resident) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been a resident at Southern House for years and has been cared for to a point where nothing could be better, the staff and management took all the time she needed, were there when she needed them, and cared for her so well. I rate this home 10/10, every staff member that cares for my
grandma I would like to say thanks for the care and dignity you gave her she is at peace now but right up until the end you kept that 100% care for her and for that I'm very very grateful to you all.
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Review from Patricia H (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home was clean and tidy and the staff extremely friendly. Dad had a lovely big room with a nice view. We think he was very happy in his new home.
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Review from Christine S (Daughter of Resident) published on 10 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I cannot thank all the staff at Southern House enough for the support, care and compassion that they showed not only to my Dad but also to all the family.
Dad was treated with the utmost respect and dignity and both his wishes and the families were adhered to so that his passing was peaceful and pain-free.
What Southern House may lack in space is more than made up for in the quality all the staff from the managers to the kitchen and laundry staff. Thank you from the bottom of our hearts.
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Review from John A (Husband of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife who is a Parkinson's sufferer had respite care for a week.
We found Southern House nursing home to be very well run and the residents looked after with care, consideration and empathy for their needs.
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Review from Julia O (Daughter of Resident) published on 10 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall my mother is treated well but the home could make a lot of improvements. More staff to interact with patients more activities daily.
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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Southern House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.677 for Southern House is calculated as follows: ( (231 Excellents x 5) + (65 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 313 Ratings = 4.677
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southern House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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