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Southern House

18 Water Street, Abergele, Conwy LL22 7SH
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Southern House, Abergele
Southern House, Abergele
Southern House, Abergele

Southern House Residential Nursing Home located in Abergele provides people with nursing support and help with day to day tasks.

Care Provided by Southern House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,318 - £1,318£1,318 - £1,545
Nursing Care£1,318 - £1,545£1,318 - £1,545

For private respite care full non refundable payment required before admission date

Contact Southern House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Gillian Warren (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)

Southern House Reviews (49)

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9.8

Southern House has a Review Score of 9.8 (9.780) out of 10, based on 22 reviews in the last 2 years. Over all time Southern House has 49 reviews.

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Showing 49 reviews matching selected criteria
Review from A J (Resident / Service User) published on 2 April 2025 Submitted via Postal Card
Overall Experience

A very friendly and comfortable home with caring staff.

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Review from I V (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card
Overall Experience

Myself and family are satisfied and happy with the care and dignity our mother is receiving at Southern House.

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Review from Carol J (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card
Overall Experience

My mum appears to be well looked after, safe and happy each time we visit.

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Review from S W (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card
Overall Experience
Activities offered are great and extremely valuable to my mum's well-being and mental health. One member of staff, in particular, is great - I hope the activities continue. Other staff are great too, along with the manager.
Room improvements have been slow, along with standard of room.

Do worry how my mum is in her room on her own - what stimulation she has.

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Review from Alice D (Sister of Resident) published on 21 August 2024 Submitted via Postal Card
Overall Experience
Satisfactory.
Friendly and polite staff.
Well-cared for patients.

Clean and tidy.

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Review from Brian H (Partner of Resident) published on 20 May 2024 Submitted via Postal Card
Overall Experience

I was very happy with the care my partner received. The staff always friendly and helpful, and even welcomed my partner's dog.

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Review from Linda L (Wife of Resident) published on 20 May 2024 Submitted via Postal Card
Overall Experience

Settled in well after initial minor problems. Most have been resolved satisfactorily. Care is very good, care staff treat my husband with dignity and empathy. He feels safe and loved by the people who work there.

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Review from John D (Husband of Resident) published on 14 May 2024 Submitted via Postal Card
Overall Experience

I am very happy with the care and kindness my wife receives. She has complex needs and relies solely on the staff for everything and I am more than happy to leave her in their care when I leave my visit with her. Although in recent years life has been difficult for both of us, without the care of all the staff at Southern House shown to my wife we couldn't feel as confident as we do. Thank you all for the care and compassion you give her.

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Review from Natalie S (Daughter of Resident) published on 12 March 2024 Submitted via Website
Overall Experience
This care home is like home from home.
The staff is like family and all residents in my personal opinion are always smiling and seem very happy.

I visit at different times of the day and it always looks well organised and tidy and my dad has settled in well.

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Review from Stephen R (Relative of Resident) published on 30 November 2023 Submitted via Website
Overall Experience

A warm welcome and exceptional care provided by staff and nurses, highly recommended. This home is very caring all round and is highly recommended by locals and all whom visit. A very sort after home for all.

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Review from A R (Resident / Service User) published on 9 August 2023 Submitted via Website
Overall Experience

Friendly staff, manager really positive and easy to talk to. Would like someone on reception on a weekend, kept ringing, no one answering the phone. The meals looked good and nutritious. The resident needed help with eating and this was done well.

Reply from Moira Jones, Area Manager at Southern House

Thank you for your kind comments. We endeavour to ensure that residents receive a holistic experience whilst living at Southern House and welcome all comments. I have discussed the need for a weekend receptionist with the registered Home Manager and this will be reviewed.

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Review from L E (Sister of Resident) published on 26 June 2023 Submitted via Postal Card
Overall Experience
My sister is treated with dignity and understanding. I have observed a number of staff who are pleasant and gentle with my sister.
The manager is approachable, and my impression of her is she manages the staff well.

Overall, really happy.

Reply from Rachel Lewis, Manager at Southern House

I am so happy to have met you both; please remember I'm here if you ever need a chat.

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Review from Rebecca J (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card
Overall Experience
The staff and management are amazing.
The staff are very caring and compassionate.
My dad sadly passed away, but the end-of-life care and treatment were fantastic. Nurses kept him pain-free, and the staff kept him well looked after.
The new manager kept us informed and up to date.

Home and bedroom are so clean and tidy.

Reply from Rachel Lewis, Manager at Southern House

Although we only knew him for a short period, we were blessed to have cared for him during his last weeks. Thank you.

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Review from Rosemarie B (Niece of Resident) published on 13 June 2023 Submitted via Postal Card
Overall Experience
On every visit, my aunt is well cared for.
Staff are amazing.

I don't know of a better care home - everything is excellent.

Reply from Rachel Lewis, Manager at Southern House

Thank you so much for this; we appreciate your time.

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Review from Louise C (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card
Overall Experience

This care home is warm, friendly and inviting. The staff take time to engage with my mum, who has vascular dementia, and Mum recognises them and greets them with a smile. Mum's needs are met with great willingness. The staff are truly amazing.

Reply from Rachel Lewis, Manager at Southern House

Thank you so much for this; we appreciate your response.

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Review from Lewis B (Grandson of Resident) published on 2 June 2023 Submitted via Website
Overall Experience
My grandad was admitted because he was falling at home, and my nan could not cope.
My grandad was a very proud man and had only ever lived with one person, which was my nan.
He became extremely ill and required nursing needs. Unfortunately, we, as a family, had to make a difficult decision to place him into a nursing home.
After viewing several different homes within the area and meeting the managers, we decided Southern House was the ideal place for him.

Since then, the staff/nurses and manager have been absolutely amazing and taking great care of my grandad.

Reply from Rachel Lewis, Manager at Southern House

Thank you so much for this; he has defiantly settled in well and made such a huge improvement in his health and mobility.

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Review from Pamela C (Wife of Resident) published on 22 May 2023 Submitted via Postal Card
Overall Experience

On the whole, very happy with the care my husband receives.

Reply from Rachel Lewis, Manager at Southern House

Thank you so much for this; we appreciate your lovely, kind words.

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Review from M E (Wife of Resident) published on 22 May 2023 Submitted via Postal Card
Overall Experience
Staff were all very kind to my husband at Southern House. He loved his room and enjoyed looking out of the window and watching the traffic go by.
The room was always warm and cosy. Staff all made our family welcome.

Many thanks to everyone.

Reply from Rachel Lewis, Manager at Southern House

Many thanks for completing this review, as it assists us in our monitoring for excellence.

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Review from Rebecca L (Wife of Resident) published on 19 May 2023 Submitted via Website
Overall Experience
The home is excellent. The care my husband gets is outstanding.
The nurses are great and passionate; they attend to all his needs.
The care staff are patient with him as he can be challenging at times.
The new manager is so approaching, and nothing is too much for her.

My husband's bedroom is really big, which we love as we have a large family who visits.

Reply from Rachel Lewis, Manager at Southern House

This is lovely, our pleasure, and we are honoured that you trust us to look after him. He really enjoys your visits.

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Review from E B (Wife of Resident) published on 20 December 2022 Submitted via Website
Overall Experience
My husband has been in Southern House since September 2022.
He has very poor mobility and requires a lot of care with turning and personal care that, unfortunately, I couldn't do at home.
The whole team have not only been amazing with him, as it's very difficult at times for him as he's a very proud quiet gentleman but have cared for me and all the family in such a kind way. I can honestly say I was heartbroken that I couldn't cope at home but they understood and made it as easy for us as they possibly could with the transition. They have now become friends and I can't thank them enough.

If you are in a similar situation I can't recommend Southern House enough.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 05 May 2026
  • Well-being
    Excellent
  • Care and Support
    Good
  • Environment
    Good
  • Leadership and Management
    Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (1)

  • 31 Jan 2024Recipient: Southern House

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