Submit a Review for Haven Care Home
29 Telscombe Cliffs Way, Telscombe Cliffs, Peacehaven, BN10 7DX
View full details of Haven Care HomeLatest Reviews for Haven Care Home
17 November 2025
Fantastic Place! Lovely carers looking after my mum. She loves the company & the day trips out. She's also started joining in with the Bingo and Karaoke, and certainly enjoys the wine and cheese. Looking forward to having Xmas dinner here with her
12 March 2025
Haven care home has provided outstanding care for my husband. The staff are compassionate, attentive, and always go the extra mile. The home is clean, welcoming, and offers great activities. Communication is excellent, and my husband is happy and well cared for. Highly recommend!
29 January 2025
My sister has been a resident in the Haven Care Home for over 12 months, she loves it there. All the staff go above and beyond in the care and welfare of all the residents (and also the visitors).
The meals they receive are always first class.
From the domestics to the carers to the nursing and
admin and not forgetting management we couldn't of chosen a better place for my sister to live.
05 August 2024
Haven is a very friendly and welcoming home.
Staff are always accommodating and attentive.
The home is a nice environment and it's nice to be able to use the garden. Food is always really good.
10 June 2024
Excellent all round. Staff very caring. Highly recommend.
28 May 2024
I cannot fault this home. Clean and very friendly staff. Food is amazing. Plenty of activities just a shame my mum is unable to concentrate and join in sometimes. Lovely for my mum to sit outside in the garden now the weather is getting better. Once the garden work has been complete will be even
better. My dad sits with my mum all day every day and the staff look after him too always smiling and having a quick chat. Staff here work extremely hard. Well done team.
08 May 2024
My father was in Haven for 5 months, myself and my sister thought how lucky we were to have Dad stay with them he had such wonderful care and it really was a home from home. Dad made some great friends, the staff could not have been kinder. He died peacefully. He enjoyed his time with them, everyone
was always so helpful and kind from management, to the care staff, to the cleaning staff and the cooks. We really are so happy Dad went there, I would recommend it highly.
10 January 2024
Enjoyed the Christmas Party and wonderful effort is always made for celebrations.
Fantastic atmosphere.
10 January 2024
We were absolutely thrilled when we were informed that Mum could stay. It is literally home-from-home. Staff are gentle, caring and empathetic. Always have time to say hello.
Mum loves the cheese and wine.
My grandchildren are always made welcome.
Really so impressed.
13 September 2023
My auntie has been staying at the haven for 3 months and I am so impressed with how well she’s doing! Their staff is very helpful and always happy to answer all our questions. She is engaging a lot in the activities and I can say are great at what they do and have really given my auntie support to
engage.
20 June 2023
The Haven Care Home is now home to our mum. Mum has settled in well her room is comfortable and has everything she needs she also has personal bits and bobs in her room. Nothing ever seems too much for the staff they are all very kind, treat Mum with respect and dignity. Mum loves her food which is
very good quality and well presented. The entertainment team are all fabulous innovating and encouraging all the residents, providing numerous events.
01 February 2023
I love coming to see my grandad, he is so happy at Haven Care Home and he always says how good the staff are.
He was so unwell in the hospital before he went into the home and now he has put on weight and is becoming a little bit more independent with his daily tasks.
Everyone always has a smile
and I always get a warm welcome whenever I visit.
I will always recommend this place to people.
23 January 2023
I recommend this care home, my mum is a resident and right from day one the manager welcomed her and me into the home and answered all of our many questions which helped put us at ease.
The home is clean and the staff are lovely and nothing is too much trouble.
Every day she sees the manager who
pops in to see her and that means so much to her.
09 September 2022
My daughter does not receive the standard of care which she received under a previous care provider. She is left constantly in bed in her room. Under the previous care provider during the good weather, she was placed in a chair and taken into the garden which was what I frequently asked of your
company.
08 September 2022
I feel very comfortable and at home in the Havens. The staff and management are very helpful and caring. Although I was worried about coming into a care home. Although I was worried about coming into a care home. I now know I had no need to be worried. I have been able to bring some of my own
belongings and this had helped me feel that I am at home and this has been down to the caring and attentive staff.
16 June 2022
The home has been very good to me and has helped me a lot.
They are very caring and supportive and have made me very comfortable.
07 June 2022
Staff are always very friendly and welcoming. My nan has enjoyed the entertainment in the home but is also able to rest and relax in her room. We always feel welcome to visit.
17 May 2022
My mother was admitted to Haven Care Home in the beginning of March 2022. Right from the start the staff treated her with warmth, kindness and caring for my Mums needs always with a professional manner. My mum could not speak, due to the stroke she had in January. Within a couple of days of being
admitted to Haven my mum's speech and sense of humour come back. I believe this was due to her lovely surroundings and wonderful care from the staff.
24 February 2022
The staff are wonderful people and everyone is so helpful.
21 January 2022
The staff are friendly, helpful and go above and beyond to help. My mum is currently there and seems happy and contented. The communication is outstanding keeping you informed of everything to do with your loved one.
Latest Reviews for Haven Care Home
17 November 2025
Fantastic Place! Lovely carers looking after my mum. She loves the company & the day trips out. She's also started joining in with the Bingo and Karaoke, and certainly enjoys the wine and cheese. Looking forward to having Xmas dinner here with her
12 March 2025
Haven care home has provided outstanding care for my husband. The staff are compassionate, attentive, and always go the extra mile. The home is clean, welcoming, and offers great activities. Communication is excellent, and my husband is happy and well cared for. Highly recommend!
29 January 2025
My sister has been a resident in the Haven Care Home for over 12 months, she loves it there. All the staff go above and beyond in the care and welfare of all the residents (and also the visitors).
The meals they receive are always first class.
From the domestics to the carers to the nursing and
admin and not forgetting management we couldn't of chosen a better place for my sister to live.
05 August 2024
Haven is a very friendly and welcoming home.
Staff are always accommodating and attentive.
The home is a nice environment and it's nice to be able to use the garden. Food is always really good.
10 June 2024
Excellent all round. Staff very caring. Highly recommend.
28 May 2024
I cannot fault this home. Clean and very friendly staff. Food is amazing. Plenty of activities just a shame my mum is unable to concentrate and join in sometimes. Lovely for my mum to sit outside in the garden now the weather is getting better. Once the garden work has been complete will be even
better. My dad sits with my mum all day every day and the staff look after him too always smiling and having a quick chat. Staff here work extremely hard. Well done team.
08 May 2024
My father was in Haven for 5 months, myself and my sister thought how lucky we were to have Dad stay with them he had such wonderful care and it really was a home from home. Dad made some great friends, the staff could not have been kinder. He died peacefully. He enjoyed his time with them, everyone
was always so helpful and kind from management, to the care staff, to the cleaning staff and the cooks. We really are so happy Dad went there, I would recommend it highly.
10 January 2024
Enjoyed the Christmas Party and wonderful effort is always made for celebrations.
Fantastic atmosphere.
10 January 2024
We were absolutely thrilled when we were informed that Mum could stay. It is literally home-from-home. Staff are gentle, caring and empathetic. Always have time to say hello.
Mum loves the cheese and wine.
My grandchildren are always made welcome.
Really so impressed.
13 September 2023
My auntie has been staying at the haven for 3 months and I am so impressed with how well she’s doing! Their staff is very helpful and always happy to answer all our questions. She is engaging a lot in the activities and I can say are great at what they do and have really given my auntie support to
engage.
20 June 2023
The Haven Care Home is now home to our mum. Mum has settled in well her room is comfortable and has everything she needs she also has personal bits and bobs in her room. Nothing ever seems too much for the staff they are all very kind, treat Mum with respect and dignity. Mum loves her food which is
very good quality and well presented. The entertainment team are all fabulous innovating and encouraging all the residents, providing numerous events.
01 February 2023
I love coming to see my grandad, he is so happy at Haven Care Home and he always says how good the staff are.
He was so unwell in the hospital before he went into the home and now he has put on weight and is becoming a little bit more independent with his daily tasks.
Everyone always has a smile
and I always get a warm welcome whenever I visit.
I will always recommend this place to people.
23 January 2023
I recommend this care home, my mum is a resident and right from day one the manager welcomed her and me into the home and answered all of our many questions which helped put us at ease.
The home is clean and the staff are lovely and nothing is too much trouble.
Every day she sees the manager who
pops in to see her and that means so much to her.
09 September 2022
My daughter does not receive the standard of care which she received under a previous care provider. She is left constantly in bed in her room. Under the previous care provider during the good weather, she was placed in a chair and taken into the garden which was what I frequently asked of your
company.
08 September 2022
I feel very comfortable and at home in the Havens. The staff and management are very helpful and caring. Although I was worried about coming into a care home. Although I was worried about coming into a care home. I now know I had no need to be worried. I have been able to bring some of my own
belongings and this had helped me feel that I am at home and this has been down to the caring and attentive staff.
16 June 2022
The home has been very good to me and has helped me a lot.
They are very caring and supportive and have made me very comfortable.
07 June 2022
Staff are always very friendly and welcoming. My nan has enjoyed the entertainment in the home but is also able to rest and relax in her room. We always feel welcome to visit.
17 May 2022
My mother was admitted to Haven Care Home in the beginning of March 2022. Right from the start the staff treated her with warmth, kindness and caring for my Mums needs always with a professional manner. My mum could not speak, due to the stroke she had in January. Within a couple of days of being
admitted to Haven my mum's speech and sense of humour come back. I believe this was due to her lovely surroundings and wonderful care from the staff.
24 February 2022
The staff are wonderful people and everyone is so helpful.
21 January 2022
The staff are friendly, helpful and go above and beyond to help. My mum is currently there and seems happy and contented. The communication is outstanding keeping you informed of everything to do with your loved one.