Haven Care Home

29 Telscombe Cliffs Way, Telscombe Cliffs, Peacehaven BN10 7DX

Located in Peacehaven, just a few miles from Brighton, Haven is a friendly care home that offers nursing and residential care, as well as care for young people with physical disabilities.

Care is also provided for those living with Parkinson's and Huntington's and young adults with learning disabilities.

This comfortable and well-furnished facility has been purpose-built and includes an accessible wheelchair garden, which many of the attractive bedrooms with scenic views. Some bedrooms can provide accommodation for two people and all come with a 24-hour call system.

Mealtimes can be enjoyed in private or social areas, with light snacks available throughout the day and night. All meals provided are made to cater to each Resident's individual requirements while providing good nutrition.

Activities are organised to suit residents in promoting their independence and self-esteem, with social events such as film shows, visiting entertainers and reminiscence therapy proving of great benefit.

Group: HC-One

Person in charge: Susan Kewley (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Huntington's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 40

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Haven Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Haven Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.647 for Haven Care Home is calculated as follows: ( (200 Excellents x 5) + (54 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 272 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Haven Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 14 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Haven Care Home has a Review Score of 9.6 (9.647) from 23 Reviews


Average Ratings

  • Excellent
    18
  • Good
    4
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Haven Care Home?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Haven Care Home

  • Daughter of Resident/Service User
    11
  • Son-in-law of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My mother was a resident in this care home from Feb 2015 until April 2018, during her stay she received excellent care in every respect from friendly caring and helpful staff.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Staff are amazing and very welcoming, very supportive. Home is very clean and well presented. Everyone in the home goes out of their way to make sure my Father has everything he needs. Food is excellent and has a wide variety for all. I wouldn't want my Father staying anywhere else.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

All staff very friendly and excellent in their caregiving. Nothing is too much trouble. They make/take time with all the residents.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   5 out of 5

We, unfortunately, needed to move my Nan into a care home after a fall at home and a long hospital stay.
The manager and staff at the home where welcoming, understanding and very good at communicating with us whilst we made the difficult decision to move Nan into full-time care. It was a difficult time for us, as a family and the home helped ease the pressure.

Since then she has received an excellent level of care. Staff are caring and treat her with dignity and respect. The home has an excellent relationship with the local GP who routinely visits weekly to discuss any medical concerns or issues. There is a good programme of daily activities for the residents and the home is always clean with a welcoming atmosphere.

I would have no hesitation in recommending this care home.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum was close to passing away when she was moved to the Haven, but through the dedication of all the staff, she recovered and was treated as a close friend, none of which we have experienced in other homes. The atmosphere is always happy and the manager would always find time to talk to us and Mum. The food is like hotel food (five star), the nurses and carers again are always smiling and never overstretched. Of all the homes we have experienced, this is the best and how all homes should be.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Haven Care Home responded to this review on 20 Nov 2017:

Thank you for your review and kind words about our staff. I'm so glad to hear that your mum has recovered and that she has made friends with the carers. It is the little things like a smile and listening that make all the difference.

I visit my mum every day at this nursing home. Mum is very happy here and looked after very well by the lovely carers. All carers and staff are always so kind and thoughtful to me and my mum!

In all, a fantastic nursing home.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer Services Administrator at Haven Care Home responded to this review on 17 Nov 2017:

Thank you for your review. I'm so glad to hear that your mum is happy and well cared for. This must give you such peace of mind.

I visit my mother-in-law when my wife needs a break. The home is superb and all care is very good, it is a fantastic nursing home.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at Haven Care Home responded to this review on 17 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Having had a 5-hour journey to reach Haven Care Home, my father was warmly greeted at the door by several members of staff and introduced to everyone he passed. Tea and cake was brought to both him and ourselves and he was made to feel very welcome with everyone calling him by his first name, and introducing themselves.

He feels totally at home and is warm, comfortable and well looked after.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Haven Care Home responded to this review on 07 Nov 2017:

Thank you for your review. I'm so glad to hear that your father is settled and that he feels at home and is well cared for. It is the little things like a smile or a warm welcome that makes all the difference not only to the residents but their family's and friends also.

In February 2015, on visiting my mother in Sussex who was still living in her own apartment I was shocked to see a huge change in her and realised she was no longer able to live on her own and a visit to her GP confirmed this.

My daughter and I live in Staffordshire so I looked at a number of local care homes which left me quite despondent. Then I came across Avery Horsefair in Rugeley and knew straight away that mum would find peace and contentment there. When she moved in her GP had given her a few months to live as her body was shutting down, but thanks to the incredible care from the staff at Horsefair, mum is now coming up to 99 and enjoying the company of the caring staff who pop in regularly.

Finding Horsefair is the best thing that could have happened to mum in her declining years. She is happy, superbly looked after and we can relax in the knowledge that she is in such a wonderful place, being looked after by staff who genuinely care.

A huge thank you to Horsefair.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Haven Care Home responded to this review on 27 Oct 2017:

Thank you for your review. It is so lovely to know that your mum is happy and settled and that she is so well looked after. I'm sure she has made new friends that she can enjoy the different activities with. It is the little things like a smile and a chat that makes all the difference. I'm so glad that you have peace of mind knowing that she is well cared for.

We had, unfortunately, a need to find a care home for my mother - urgently following a prolonged hospital stay following a fall at home. The reason for choosing Haven Care Home was based on the helpfulness and genuine interest we received from the home manager.

Since my mothers stay which commenced in March this year, we have continued to find Haven's attention to detail and dedication reassuring for my mothers continued wellbeing. We hope the service continues to be as good as it is now. The reason for rating satisfactory for management is only because we feel there is an inadequate support during the home managers off periods. We feel however the home managers work is excellent!

How likely would you be to recommend Haven Care Home? Don't know

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Average Rating:   4 out of 5

Jayne Duck, Customer services administrator at Haven Care Home responded to this review on 30 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My second visit to Haven for short time respite care.
I went back to Haven because my first visit was excellent in every way and so it proved to be once again!

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer services administrator at Haven Care Home responded to this review on 13 Sep 2017:

Thank you for your review. I'm so glad to hear that you have enjoyed your couple of short stays with us and hope that you will come again and stay with us for some respite care.

The Haven is a safe, caring home for our mother and the staff are attentive to her needs. Lovely gardens for residents to enjoy and there are activities for the residents to participate in.
Currently being decorated to update and freshen the home but when finished will look for a calming and more enjoyable place for everyone.
Everyone is very friendly to residents and visitors which is very important.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Jayne Duck, Customer services administator at Haven Care Home responded to this review on 01 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Excellent nursing home. Staff are very friendly and approachable and nothing is too much trouble for them. Mum is very happy and settled there. A range of activities is always changing and is a good get together for the people being cared for. Cannot fault this nursing home.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administator at Haven Care Home responded to this review on 24 Jul 2017:

Thank you for your review. I'm so glad to hear that your mum is settled and happy and enjoying all the activities.

Kind, caring, clean, nothing too much trouble, nursed my mother in law back to good health. Can't find anything that needs changing. Well done!

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administator at Haven Care Home responded to this review on 12 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

My mother was initially unsettled when moving in and lost weight.
However, with care and support, she gradually settled, coming to terms with having to stay in the nursing home.
In nearly three years she had settled to being there even regaining her weight.
The loving and thoughtful care helped a lot, they always had quips and humorous exchanges.
Staff have been attentive and very kind to my mother thus I could relax even though I knew she was so frail, knowing she was in very good hands.
Staff stability is really important, over two/three years my mother saw many of the same familiar faces.
Changes unsettle the elderly and frail.
Always led by good management.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer Services Administrator at Haven Care Home responded to this review on 12 Jun 2017:

So sorry to hear of your loss please accept our condolences. I have passed your kind comments onto the home and they have told me that your Mum was a ray of sunshine always had a smile on her face and that they miss her also.

All staff are polite and friendly at all times.
Excellent care, always someone able to talk to if any queries arise. Nothing is too much trouble ever.
Top marks to all the staff and management, my partner is very well looked after.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Emily Wilson, Customer Service Administrator at Haven Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your lovely review with us, we really appreciate your feedback. We are pleased to hear about your positive experience and will share your kind comments with the home's manager. The Bupa Customer Care Team.

Every time I visit my aunty I am always made welcome. I know she is in a safe environment and is happy and well cared for here.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jamie, National Development Manager at Haven Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Sadly my father was admitted to the home for end of life care. The care offered was meant to make his end of life as comfortable as possible and it failed him and us. I would not recommend the home for end of life care.

How likely would you be to recommend Haven Care Home? Extremely Unlikely

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Average Rating:   2.5 out of 5

Rose Pickering, Customer Service Administrator at Haven Care Home responded to this review on 21 Nov 2016:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further? The Bupa Customer Care Team.

The staff have been very helpful from day one, they keep us informed how dad is doing and nothing is any trouble for them. Haven Care Home is very clean and dad said the food is divine and tasty. My wife and me can relax now he is in a safe place, you should be very pleased with Haven Care Home it does Bupa proud.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Haven Care Home responded to this review on 09 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother has been at the home for just over 2 years. She is 90 yrs old. She is very happy and is extremely well cared for. The staff are great, nothing is too much trouble I live in Devon and can only get to see her every couple of months. I always get a very warm welcome. It gives me great satisfaction knowing that she is safe and happy.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Haven Care Home responded to this review on 10 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother arrived here from a residential home 5 days ago. Until this move I had been very stressed and anxious about her. She had 2 falls and was in a lot of pain. On arrival we were warmly greeted and offered a tray of tea. Her room is inviting and well decorated. The food she has been offered and eaten is delicious. I observed that she looks clean and fresh, hair combed and someone had put a little lipstick on her. All the staff treat her with great courtesy and friendliness - and us too. I am hugely relieved and happy that she is now in The Haven for the final phase of her life - I am sure she is too. Thank you all.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Haven Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband is cared for with kindness of professionalism. He is always treated with respect. All the staff are equally efficient and caring. They recognise his weakening condition and do all they can for him.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rose Pickering, Customer Service Administrator at Haven Care Home responded to this review on 18 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

Dad spent 3 months at hospital before arriving at The Havens, he was under-nourished because he was unable to feed himself. Since being a resident at The Havens he has gained 9lbs in weight! He is now clean and shaven and extremely well cared for, and a result of which he is now much happier, able to converse happily. This is all a reflection of the excellent care given to him by the staff at The Havens.

How likely would you be to recommend Haven Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Haven Care Home