Haven Care Home

29 Telscombe Cliffs Way, Telscombe Cliffs, Peacehaven BN10 7DX
Review Us
9.7 74 Reviews
  • Haven Care Home, Peacehaven
Situated in a special location, just a few miles from Brighton in a quiet residential area, Haven Care Home offers peace and tranquillity alongside the convenience of being close to great local amenities.

The whole team at Haven are committed to delivering the best care and support to every resident, every day. Under the careful supervision of a home manager who has a wealth of knowledge and experience, they deliver personalised care to suit each person's individual needs and requirements.

Dedicating time to learning about each resident’s hobbies and interests, they design a comprehensive activity programme, supporting each person to continue to enjoy the things they love most, whether it be settling down to watch TV or tending to the gardens. Residents are also encouraged to get involved with the local community in Peacehaven, helping to maintain those ties so they continue to feel connected with their community.

Inside the home, Haven offers plenty of spaces for residents to relax, socialise and welcome friends and family for visits. The pretty landscaped garden and patio is the perfect spot to spend time during the warmer months and onsite facilities such as the hair salon and café ensure residents never feel short of spaces to spend their days.

If you'd like to find out more about Haven and what it has to offer, please get in touch with the team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1368

These prices are only a guideline, please contact Haven Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Daryl Winsor (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (40)

Haven Care Home Reviews (74)

9.7

Haven Care Home has a Review Score of 9.7 (9.665) out of 10, based on 8 reviews in the last 2 years.
Over all time Haven Care Home has 74 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Haven Care Home
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Review from Sheila W (Partner of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Haven care home has provided outstanding care for my husband. The staff are compassionate, attentive, and always go the extra mile. The home is clean, welcoming, and offers great activities. Communication is excellent, and my husband is happy and well cared for. Highly recommend!
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Review from Vicky P (Sister of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident in the Haven Care Home for over 12 months, she loves it there. All the staff go above and beyond in the care and welfare of all the residents (and also the visitors).
The meals they receive are always first class.
From the domestics to the carers to the nursing and admin
and not forgetting management we couldn't of chosen a better place for my sister to live.
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Review from N W (Son of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Haven is a very friendly and welcoming home.
Staff are always accommodating and attentive.
The home is a nice environment and it's nice to be able to use the garden. Food is always really good.
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Review from A M (Sister of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round. Staff very caring. Highly recommend.
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Review from Heidi C (Daughter of Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this home. Clean and very friendly staff. Food is amazing. Plenty of activities just a shame my mum is unable to concentrate and join in sometimes. Lovely for my mum to sit outside in the garden now the weather is getting better. Once the garden work has been complete will be even better.
My dad sits with my mum all day every day and the staff look after him too always smiling and having a quick chat. Staff here work extremely hard. Well done team.
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Review from A B (Daughter of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Haven for 5 months, myself and my sister thought how lucky we were to have Dad stay with them he had such wonderful care and it really was a home from home. Dad made some great friends, the staff could not have been kinder. He died peacefully. He enjoyed his time with them, everyone
was always so helpful and kind from management, to the care staff, to the cleaning staff and the cooks. We really are so happy Dad went there, I would recommend it highly.
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Review from J W (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoyed the Christmas Party and wonderful effort is always made for celebrations.
Fantastic atmosphere.
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Review from Suzanne W (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were absolutely thrilled when we were informed that Mum could stay. It is literally home-from-home. Staff are gentle, caring and empathetic. Always have time to say hello.
Mum loves the cheese and wine.
My grandchildren are always made welcome.
Really so impressed.
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Review from C C (Niece of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has been staying at the haven for 3 months and I am so impressed with how well she’s doing! Their staff is very helpful and always happy to answer all our questions. She is engaging a lot in the activities and I can say are great at what they do and have really given my auntie support to engage.
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Review from S H (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Haven Care Home is now home to our mum. Mum has settled in well her room is comfortable and has everything she needs she also has personal bits and bobs in her room. Nothing ever seems too much for the staff they are all very kind, treat Mum with respect and dignity. Mum loves her food which is
very good quality and well presented. The entertainment team are all fabulous innovating and encouraging all the residents, providing numerous events.
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Review from N H (Grandson of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love coming to see my grandad, he is so happy at Haven Care Home and he always says how good the staff are.
He was so unwell in the hospital before he went into the home and now he has put on weight and is becoming a little bit more independent with his daily tasks.
Everyone always has a smile and
I always get a warm welcome whenever I visit.
I will always recommend this place to people.
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Review from d s (Daughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recommend this care home, my mum is a resident and right from day one the manager welcomed her and me into the home and answered all of our many questions which helped put us at ease.
The home is clean and the staff are lovely and nothing is too much trouble.
Every day she sees the manager who pops
in to see her and that means so much to her.
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Review from D S (Mother of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My daughter does not receive the standard of care which she received under a previous care provider. She is left constantly in bed in her room. Under the previous care provider during the good weather, she was placed in a chair and taken into the garden which was what I frequently asked of your company.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Haven Care Home

Thank you for raising your concerns with us, we are very sorry that you and your daughter have not received the care that we expect at HC-One. I have spoken to the HM and both Home Manager and Area Director will be monitoring this, we would be more than happy to meet with you and the Home Manager will be in touch to arrange a meeting to discuss. I am happy to see that your daughter did recently attend the Home's BBQ but we need to make sure that she is able to access space outside her room.

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Review from Winifred P (Resident) assisted by family/friend published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very comfortable and at home in the Havens. The staff and management are very helpful and caring. Although I was worried about coming into a care home. Although I was worried about coming into a care home. I now know I had no need to be worried. I have been able to bring some of my own belongings
and this had helped me feel that I am at home and this has been down to the caring and attentive staff.
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Review from E H (Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has been very good to me and has helped me a lot.
They are very caring and supportive and have made me very comfortable.
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Review from C M (Granddaughter of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always very friendly and welcoming. My nan has enjoyed the entertainment in the home but is also able to rest and relax in her room. We always feel welcome to visit.
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Review from Deborah N (Daughter of Resident) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was admitted to Haven Care Home in the beginning of March 2022. Right from the start the staff treated her with warmth, kindness and caring for my Mums needs always with a professional manner. My mum could not speak, due to the stroke she had in January. Within a couple of days of being admitted
to Haven my mum's speech and sense of humour come back. I believe this was due to her lovely surroundings and wonderful care from the staff.
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Review from Gillian W (Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful people and everyone is so helpful.
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Review from Helen A (Daughter of Resident) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly, helpful and go above and beyond to help. My mum is currently there and seems happy and contented. The communication is outstanding keeping you informed of everything to do with your loved one.
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Review from Julie M (Daughter of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was in the Haven from October-November. He had a rare illness that the care home had not seen before. My father received the utmost care from the staff, and we, as a family, were looked after when my father sadly passed away at the end of November 21.
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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.865 for Haven Care Home is calculated as follows: ( (83 Excellents x 5) + (13 Goods x 4) ) ÷ 96 Ratings = 4.865
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Haven Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Daryl

Daryl Winsor

Job Title: Home Manager

Introducing Daryl Winsor
Home Manager at Haven, Peacehaven


What does ‘kindness’ mean to you?


“For me, kind care is about making each day great for everyone and seeing everyone smile.”


As a dedicated healthcare professional, Daryl has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Daryl closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Haven.


When asked what he enjoys most about his role, Daryl remarked:


“I enjoy seeing Residents with smiles on their faces and knowing they are truly happy. It’s wonderful to engage with them each day and it makes my job feel so special.”


In his spare time, Daryl enjoys travelling and exploring new places around the world.


If you would like to find out more information about Haven, Daryl has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Frequently Asked Questions about Haven Care Home

What types of Care is Haven Care Home registered for?

Older Person Care, Learning Disability / Autism & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Haven Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Haven Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Haven Care Home to the centre of Peacehaven?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haven Care Home to verify any information. View our terms and conditions. Haven Care Home has an Enhanced Service - more info.