Submit a Review for Willow Gardens Residential and Nursing Home
St Edmonds Road, Bootle, L20 7HF
View full details of Willow Gardens Residential and Nursing HomeLatest Reviews for Willow Gardens Residential and Nursing Home
19 June 2026
Following my father's stroke, our family faced the difficult decision of placing him into a care home as a temporary measure while we searched for suitable accommodation. At just 67, this was a huge adjustment, but from the moment he arrived, he was treated with kindness, dignity, and respect.
During his stay from June 2025 to January 2026, the staff provided exceptional care, companionship, and encouragement, helping him through a challenging period. The home was always spotless, welcoming, and maintained to a very high standard.
The Manager and her team were outstanding, offering support and reassurance whenever needed. My father also thoroughly enjoyed the food, always looking forward to mealtimes and the variety of meals on offer.
A particularly touching moment came on his final day when staff gathered to wish him well. It brought tears to his eyes and perfectly reflected the genuine care shown throughout his stay. Even now, he still talks fondly about the wonderful time he had.
18 June 2026
Willow Gardens continues to offer everything mum needs & more.
Mum's been a resident here for 4 years but in the last 12 months Mum's health has been particularly challenging.
The whole team really do offer wrap around support ; they pre empt what mum may need & have always shown genuine
care & compassion.
Willow has always been the very best place for mum. They adapt & develop services around residents but carry it out in such an unassuming way.
Mum has been happy & settled throughout her time here & that's full credit to the management, nursing, care, kitchen, cleaning & maintenance teams....they're all known to the residents & create a real home for them.
I've had complete confidence with the care & support given to mum. Moving there gave her a new lease of life & she continues to thrive.
Thank you just doesn't seem enough.
14 April 2026
My cousin moved into Willow Gardens 5 months ago. He was very unsettled to begin with which is understandable but soon adapted to new surroundings and is happy.
Initially he was in a small room but was moved when a larger ensuite became available and can't fault it. He's not good at mixing with
people but loves animals and music.
His room looks out onto a couple of bird feeders which the staff help with keeping it topped up and he loves watching the birds and occasional squirrel. The staff organised a WiFi booster as they knew how important music is to him so he's now able to access it through his computer.
The staff are kind, caring and look after his needs and the food is very good and plenty of it.
He enjoys having his hair cut and beard trimmed by the in house hairdresser and also seeing the chiropodist monthly.
The staff are very approachable and willing to listen and help with any of my concerns.
I'm very grateful for the care they're giving and can't fault them. Thank you.
19 February 2026
My father has been at Willow Gardens since October 2019 following a life changing stroke. Since then, I struggle to understand or comprehend anything my dad is trying to communicate. The staff at Willow Gardens have worked with him for over 6 years and have always striven to meet his needs - even
to the details of how high he wants his blind, whether he wants his curtains open, if he wants to join others in the lounge. From the manager, nurses, carers and activities coordinators I feel that his ongoing relationship at Willow Gardens is is the best it can possibly be.
05 February 2026
Parent been here under a year , generally very happy with Care given, staff very friendly and caring. A happy atmosphere around.
Food is good, healthy and varied menu but hit and miss if it's hot enough. Have raised with Management a few times and hopefully now being monitored.
Bed always clean
and made. Clothes always laundered and return to wardrobe
30 January 2026
Willow Garden as a care home for mum has been a excellent choice
She is very settled and happy there
The staff are friendly whilst being professional. They get to know each residents likes and dislikes always taking time to sit chat and reassure which is exactly what is needed at times. Assurance
that they are in a safe environment
Manager Lyndsay is always on hand to answer any queries our family may have.she knows each resident personally
All staff seem genuinely caring. I would not hesitate to recommend.
30 January 2026
Jeremy spent just over 15 months at Willow Gardens and settled well there. Naturally, there were teething problems but as time went on he saw the Home and his room there as his special place where he was well treated and understood by staff. I visted Jeremy five days a week and he said time and
again that, given his physical disability, this was the place he needed to be. He liked the room and the view from his window and he always said how much he liked the staff and that they looked after him well. As Jeremy's wife and being a frequent visitor I found the atmosphere most warm and welcoming
30 January 2026
The hallmark of Willow Gardens is the diligent care and kindness of the staff towards residents. The leadership and direction is also very notable in all aspects of the effective management and running of the home. My mum couldnt be in the care of better hands. For those of us who don't live
locally, if it were possible, it would be useful to know weekly menus (and any choice/preference options) and any planned activities (via webpage?). This would help me supporting my mum when I talk to her each day to get the best out of of her residence.
06 November 2025
Our mum stayed at Willow Gardens for a year, and the care she received was incredible, from the manager, nurses, carers, catering team, to the wonderful ladies in the laundry. In her final days, the staff went above and beyond for her and provided amazing support for us as a family. We are deeply
grateful to everyone at Willow Gardens.
18 August 2025
My brother was cared for at Willow Gardens from 21 August 2024 till 11 April 2025. When he died all the staff were fantastic. Cleaners, carers, nurses, managers even contractors all went out of their way to help my brother and make his life that more better. Managers and staff were busy but always
had time to stop and chat. Some of the cares even visited him on their day off. I could not wish for a better team to look after my brother. Thank you all at Willow Garden Care Home.
12 August 2025
I visited my aunt and found her in good spirits. On leaving the home we discovered my mum had lost her prescription sunglasses. One of your staff members went out of her way to help us look for them. She is very kind and did find the glasses in my aunt's room. We were very grateful to this lady who
was going on holiday the next day. Thank you for all you do for my aunt we are so grateful that she is looked after by such a good team.
24 March 2025
My mum has been at Willow Gardens for about 20 months and has mostly received the best care from all the staff. We did have some teething problems in the first six months, but we addressed this as a family and spoke to the manager. Things have settled more, and I feel that I can talk directly to
most of the staff should any problems arise. I also attend the relative's meetings when I can.
30 January 2025
Moving a parent out of their own home and into care is everyone's nightmare but the staff at Willow Gardens have made the journey so much easier. From supporting us, as family, to adjust to a parent's changing health, needs and finding our feet, to giving us all the biggest welcome on moving-in day
(the hug was very much appreciated from the Manager). My father has found giving up his own home and independence very difficult, and accepting help even more so, but the staff soon won him around with smiles, laughter, home-cooked meals and absolute love of their jobs. Nothing is ever too much trouble. Fussy eating is accommodated and alternatives provided. The whole home is welcoming, staff know the residents (and family) well. They soon know likes and dislikes. Everywhere is clean and well looked after. Residents can choose how social they want to be. Their wishes are respected and their dignity is always paramount. Willow Gardens isn't a home, it's an extended family.
28 January 2025
Beautiful home; spotless, clean, bright and inviting. Couldn't fault the staff, all welcoming to Mum. Mum stayed for 4 weeks and we can honestly say she received superb care, the home manager and all her senior team, nurses, care staff, cleaners and the chef are all a credit to the home. Food is
excellent, great chef lots of variety, loved the family Christmas party, very talented singing staff, lots of dancing and fun, one Mum will remember! Thank you all so so much for everything you've done for Mum, we really appreciated your support. Highly recommend.
17 October 2024
My experience as a visitor of Willow Gardens Nursing Home where my brother is a resident is, I am very pleased to say - us 5 star rated. The manager is a very charming lady. Her dedication to her staff and residents is second to none. All the nursing staff are warm, friendly and truly dedicated to
the residents. I am very pleased to recommend Willow Gardens Nursing Home. It is simply the best.
27 September 2024
Willow Gardens is a place full of love, kindness and compassion. My dad spent his final weeks there and I couldn't have asked for better care for him. He was treated with dignity and respect by every member of staff and nothing was too much trouble for them. Even though my dad was very poorly, he
would often tell me how well he was looked after and how lovely and kind the staff were to him. The manager is a wonderful lady and she provided me and my family with support, empathy and understanding during a very difficult time. I can't thank her and her wonderful team enough for the loving care and kindness they gave to my lovely dad. I would not hesitate in recommending Willow Gardens to any family looking for a nursing home for their loved one.
27 September 2024
My dad received excellent care while at Willow Gardens. All the staff, including the manager (who always had time for you), involved in his time here whilst having palliative care, could not have been more kind and compassionate as well as caring. I would not hesitate to recommend this nursing home.
04 July 2024
There really are not enough words to describe our experience with Willow Gardens. All staff were so lovely and friendly and caring and we were all treated with the utmost respect and kindness at all times.
Nothing was too much trouble and we were very happy with the care that was given to our
much-loved husband, Dad, grandad and great-grandad who was always looked after and supported in such a caring, dignified and professional way. We cannot recommend Willow Gardens highly enough and are so thankful to the Manager and the wonderful team she has created, always going above and beyond to help and support, making a difference to so many families when they are in need of care for loved ones. We would have no hesitation in recommending Willow to other families.
To the manager, you are a credit to your profession, thank you to you and all your staff, we will never forget everything you did and we will always remember your kindness, thank you so much. Forever grateful.
04 July 2024
Mum has been a resident in Willow Gardens for the past 2 months. I was worried sick about her having to go into care but since she's been in and has settled down I've come to terms that this is now her home. The home is really clean and all the staff and management do an amazing job. The rooms are
really nice, a little bit on the small side but are newly decorated and have all new furnishing which is lovely. Shout-out to the cleaning ladies and the laundry staff the rooms are spotless and all the washing is done daily pressed and put back into the wardrobes - brilliant! The manager is great, really approachable and very helpful. Nurses are very good and always there to chat too if you have any concerns. Food is good. The staff treat the residents and visitors as they would their own which is really nice. Mum is happy there which makes it easier for me to know she's in safe hands. One only thing I would say is that there needs to be more activity going on throughout the day maybe some crafts, bingo etc.
04 July 2024
My mother has been in this home for over two years the manager is excellent, caring, professional and very understanding and approachable. The care my mother receives is second to none, my mother is so well looked after by the staff. The staff are all excellent in their work when I go to see my
mother she is always immaculate in her appearance. I can go home knowing my mother is in safe and caring hands.
Latest Reviews for Willow Gardens Residential and Nursing Home
19 June 2026
Following my father's stroke, our family faced the difficult decision of placing him into a care home as a temporary measure while we searched for suitable accommodation. At just 67, this was a huge adjustment, but from the moment he arrived, he was treated with kindness, dignity, and respect.
During his stay from June 2025 to January 2026, the staff provided exceptional care, companionship, and encouragement, helping him through a challenging period. The home was always spotless, welcoming, and maintained to a very high standard.
The Manager and her team were outstanding, offering support and reassurance whenever needed. My father also thoroughly enjoyed the food, always looking forward to mealtimes and the variety of meals on offer.
A particularly touching moment came on his final day when staff gathered to wish him well. It brought tears to his eyes and perfectly reflected the genuine care shown throughout his stay. Even now, he still talks fondly about the wonderful time he had.
18 June 2026
Willow Gardens continues to offer everything mum needs & more.
Mum's been a resident here for 4 years but in the last 12 months Mum's health has been particularly challenging.
The whole team really do offer wrap around support ; they pre empt what mum may need & have always shown genuine
care & compassion.
Willow has always been the very best place for mum. They adapt & develop services around residents but carry it out in such an unassuming way.
Mum has been happy & settled throughout her time here & that's full credit to the management, nursing, care, kitchen, cleaning & maintenance teams....they're all known to the residents & create a real home for them.
I've had complete confidence with the care & support given to mum. Moving there gave her a new lease of life & she continues to thrive.
Thank you just doesn't seem enough.
14 April 2026
My cousin moved into Willow Gardens 5 months ago. He was very unsettled to begin with which is understandable but soon adapted to new surroundings and is happy.
Initially he was in a small room but was moved when a larger ensuite became available and can't fault it. He's not good at mixing with
people but loves animals and music.
His room looks out onto a couple of bird feeders which the staff help with keeping it topped up and he loves watching the birds and occasional squirrel. The staff organised a WiFi booster as they knew how important music is to him so he's now able to access it through his computer.
The staff are kind, caring and look after his needs and the food is very good and plenty of it.
He enjoys having his hair cut and beard trimmed by the in house hairdresser and also seeing the chiropodist monthly.
The staff are very approachable and willing to listen and help with any of my concerns.
I'm very grateful for the care they're giving and can't fault them. Thank you.
19 February 2026
My father has been at Willow Gardens since October 2019 following a life changing stroke. Since then, I struggle to understand or comprehend anything my dad is trying to communicate. The staff at Willow Gardens have worked with him for over 6 years and have always striven to meet his needs - even
to the details of how high he wants his blind, whether he wants his curtains open, if he wants to join others in the lounge. From the manager, nurses, carers and activities coordinators I feel that his ongoing relationship at Willow Gardens is is the best it can possibly be.
05 February 2026
Parent been here under a year , generally very happy with Care given, staff very friendly and caring. A happy atmosphere around.
Food is good, healthy and varied menu but hit and miss if it's hot enough. Have raised with Management a few times and hopefully now being monitored.
Bed always clean
and made. Clothes always laundered and return to wardrobe
30 January 2026
Willow Garden as a care home for mum has been a excellent choice
She is very settled and happy there
The staff are friendly whilst being professional. They get to know each residents likes and dislikes always taking time to sit chat and reassure which is exactly what is needed at times. Assurance
that they are in a safe environment
Manager Lyndsay is always on hand to answer any queries our family may have.she knows each resident personally
All staff seem genuinely caring. I would not hesitate to recommend.
30 January 2026
Jeremy spent just over 15 months at Willow Gardens and settled well there. Naturally, there were teething problems but as time went on he saw the Home and his room there as his special place where he was well treated and understood by staff. I visted Jeremy five days a week and he said time and
again that, given his physical disability, this was the place he needed to be. He liked the room and the view from his window and he always said how much he liked the staff and that they looked after him well. As Jeremy's wife and being a frequent visitor I found the atmosphere most warm and welcoming
30 January 2026
The hallmark of Willow Gardens is the diligent care and kindness of the staff towards residents. The leadership and direction is also very notable in all aspects of the effective management and running of the home. My mum couldnt be in the care of better hands. For those of us who don't live
locally, if it were possible, it would be useful to know weekly menus (and any choice/preference options) and any planned activities (via webpage?). This would help me supporting my mum when I talk to her each day to get the best out of of her residence.
06 November 2025
Our mum stayed at Willow Gardens for a year, and the care she received was incredible, from the manager, nurses, carers, catering team, to the wonderful ladies in the laundry. In her final days, the staff went above and beyond for her and provided amazing support for us as a family. We are deeply
grateful to everyone at Willow Gardens.
18 August 2025
My brother was cared for at Willow Gardens from 21 August 2024 till 11 April 2025. When he died all the staff were fantastic. Cleaners, carers, nurses, managers even contractors all went out of their way to help my brother and make his life that more better. Managers and staff were busy but always
had time to stop and chat. Some of the cares even visited him on their day off. I could not wish for a better team to look after my brother. Thank you all at Willow Garden Care Home.
12 August 2025
I visited my aunt and found her in good spirits. On leaving the home we discovered my mum had lost her prescription sunglasses. One of your staff members went out of her way to help us look for them. She is very kind and did find the glasses in my aunt's room. We were very grateful to this lady who
was going on holiday the next day. Thank you for all you do for my aunt we are so grateful that she is looked after by such a good team.
24 March 2025
My mum has been at Willow Gardens for about 20 months and has mostly received the best care from all the staff. We did have some teething problems in the first six months, but we addressed this as a family and spoke to the manager. Things have settled more, and I feel that I can talk directly to
most of the staff should any problems arise. I also attend the relative's meetings when I can.
30 January 2025
Moving a parent out of their own home and into care is everyone's nightmare but the staff at Willow Gardens have made the journey so much easier. From supporting us, as family, to adjust to a parent's changing health, needs and finding our feet, to giving us all the biggest welcome on moving-in day
(the hug was very much appreciated from the Manager). My father has found giving up his own home and independence very difficult, and accepting help even more so, but the staff soon won him around with smiles, laughter, home-cooked meals and absolute love of their jobs. Nothing is ever too much trouble. Fussy eating is accommodated and alternatives provided. The whole home is welcoming, staff know the residents (and family) well. They soon know likes and dislikes. Everywhere is clean and well looked after. Residents can choose how social they want to be. Their wishes are respected and their dignity is always paramount. Willow Gardens isn't a home, it's an extended family.
28 January 2025
Beautiful home; spotless, clean, bright and inviting. Couldn't fault the staff, all welcoming to Mum. Mum stayed for 4 weeks and we can honestly say she received superb care, the home manager and all her senior team, nurses, care staff, cleaners and the chef are all a credit to the home. Food is
excellent, great chef lots of variety, loved the family Christmas party, very talented singing staff, lots of dancing and fun, one Mum will remember! Thank you all so so much for everything you've done for Mum, we really appreciated your support. Highly recommend.
17 October 2024
My experience as a visitor of Willow Gardens Nursing Home where my brother is a resident is, I am very pleased to say - us 5 star rated. The manager is a very charming lady. Her dedication to her staff and residents is second to none. All the nursing staff are warm, friendly and truly dedicated to
the residents. I am very pleased to recommend Willow Gardens Nursing Home. It is simply the best.
27 September 2024
Willow Gardens is a place full of love, kindness and compassion. My dad spent his final weeks there and I couldn't have asked for better care for him. He was treated with dignity and respect by every member of staff and nothing was too much trouble for them. Even though my dad was very poorly, he
would often tell me how well he was looked after and how lovely and kind the staff were to him. The manager is a wonderful lady and she provided me and my family with support, empathy and understanding during a very difficult time. I can't thank her and her wonderful team enough for the loving care and kindness they gave to my lovely dad. I would not hesitate in recommending Willow Gardens to any family looking for a nursing home for their loved one.
27 September 2024
My dad received excellent care while at Willow Gardens. All the staff, including the manager (who always had time for you), involved in his time here whilst having palliative care, could not have been more kind and compassionate as well as caring. I would not hesitate to recommend this nursing home.
04 July 2024
There really are not enough words to describe our experience with Willow Gardens. All staff were so lovely and friendly and caring and we were all treated with the utmost respect and kindness at all times.
Nothing was too much trouble and we were very happy with the care that was given to our
much-loved husband, Dad, grandad and great-grandad who was always looked after and supported in such a caring, dignified and professional way. We cannot recommend Willow Gardens highly enough and are so thankful to the Manager and the wonderful team she has created, always going above and beyond to help and support, making a difference to so many families when they are in need of care for loved ones. We would have no hesitation in recommending Willow to other families.
To the manager, you are a credit to your profession, thank you to you and all your staff, we will never forget everything you did and we will always remember your kindness, thank you so much. Forever grateful.
04 July 2024
Mum has been a resident in Willow Gardens for the past 2 months. I was worried sick about her having to go into care but since she's been in and has settled down I've come to terms that this is now her home. The home is really clean and all the staff and management do an amazing job. The rooms are
really nice, a little bit on the small side but are newly decorated and have all new furnishing which is lovely. Shout-out to the cleaning ladies and the laundry staff the rooms are spotless and all the washing is done daily pressed and put back into the wardrobes - brilliant! The manager is great, really approachable and very helpful. Nurses are very good and always there to chat too if you have any concerns. Food is good. The staff treat the residents and visitors as they would their own which is really nice. Mum is happy there which makes it easier for me to know she's in safe hands. One only thing I would say is that there needs to be more activity going on throughout the day maybe some crafts, bingo etc.
04 July 2024
My mother has been in this home for over two years the manager is excellent, caring, professional and very understanding and approachable. The care my mother receives is second to none, my mother is so well looked after by the staff. The staff are all excellent in their work when I go to see my
mother she is always immaculate in her appearance. I can go home knowing my mother is in safe and caring hands.