What types of Care is Willow Gardens Residential and Nursing Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Willow Gardens Residential and Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Willow Gardens Residential and Nursing Home to the centre of Bootle?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Willow Gardens Residential and Nursing Home, St Edmonds Road, Bootle, Merseyside L20 7HF

Review from Wendy B (Daughter of Resident) published on 26 June 2026 Submitted via Website • Report

Overall Experience

Respite was needed for 6 days and from start to finish I couldn't have asked for anything better. The Care Home Manager of Willow Gardens explained everything to me and made me feel so supported. The communication was exceptional. I visited the home a couple of weeks before the stay & was given full

access to both floors, I met lots of staff and residents and that told me everything I needed to know, that Willow Gardens was definitely going be my choice for mums care.
If I am lucky enough to have mum still with me next year I would not hesitate to request another respite stay for her there. I thank all of the staff there who provide such amazing care and due to this, such a lovely atmosphere.

Reply from Jacob Hardie, Reviews team at Willow Gardens Residential and Nursing HomeThank you for sharing such wonderful feedback. We're delighted to hear that your experience felt so supportive from the very beginning and that our team helped you feel confident in your choice. It's lovely to know your mum enjoyed her stay and that the atmosphere made such a positive impression. Your kind words mean a great deal to everyone at Willow Gardens.

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Review from M G (Son of Resident) published on 26 June 2026 Submitted via Website • Report

Overall Experience

Very happy with Willow Gardens. Nothing too much trouble, carers and managers always kind and responsive. Always find a positive and practical approach from everyone. I know is a challenge to accommodate everyone's wishes/tastes but might be useful to survey residents on the dishes they enjoy most.

Also give access to seasoning eg salt pepper according to taste. Mum really enjoys the supper and looks forward to it. Thank you all.

Reply from Jacob Hardie, Reviews team at Willow Gardens Residential and Nursing HomeThank you for sharing such kind and thoughtful feedback. We are delighted to hear how happy your loved one is and that our team's caring and positive approach shines through. It's wonderful she enjoys supper so much. Your comments regarding food will be shared with the team.

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Review from Robbie L (Son of Resident) published on 25 June 2026 Submitted via Website • Report

Overall Experience

On entering care, my dad was really helped by excellent, friendly staff, making the settling-in process so far easier than expected. The staff have made my dad feel welcome from day one, and we can see the improvement in his wellbeing already.

Reply from Jacob Hardie, Reviews team at Willow Gardens Residential and Nursing HomeThank you for your kind feedback. We're so pleased your dad felt welcomed from day one and that you're already seeing a positive difference in his wellbeing.

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Review from Jack C (Son of Resident) published on 19 June 2026 Submitted via Website • Report

Overall Experience

Following my father's stroke, our family faced the difficult decision of placing him into a care home as a temporary measure while we searched for suitable accommodation. At just 67, this was a huge adjustment, but from the moment he arrived, he was treated with kindness, dignity, and respect.
During

his stay from June 2025 to January 2026, the staff provided exceptional care, companionship, and encouragement, helping him through a challenging period. The home was always spotless, welcoming, and maintained to a very high standard.
The Manager and her team were outstanding, offering support and reassurance whenever needed. My father also thoroughly enjoyed the food, always looking forward to mealtimes and the variety of meals on offer.
A particularly touching moment came on his final day when staff gathered to wish him well. It brought tears to his eyes and perfectly reflected the genuine care shown throughout his stay. Even now, he still talks fondly about the wonderful time he had.

Reply from Jacob Hardie, Reviews team at Willow Gardens Residential and Nursing HomeThank you for sharing such a heartfelt and moving review. We're truly touched to hear how supported your father felt during such a challenging time, and that our team's kindness, encouragement and companionship made a positive difference. It's wonderful to know he enjoyed the meals and found comfort in the welcoming environment. Your words mean so much to us all.

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Review from Gill W (Daughter of Resident) published on 18 June 2026 Submitted via Website • Report

Overall Experience

Willow Gardens continues to offer everything mum needs & more.
Mum's been a resident here for 4 years but in the last 12 months Mum's health has been particularly challenging.
The whole team really do offer wrap around support ; they pre empt what mum may need & have always shown genuine care

& compassion.
Willow has always been the very best place for mum. They adapt & develop services around residents but carry it out in such an unassuming way.
Mum has been happy & settled throughout her time here & that's full credit to the management, nursing, care, kitchen, cleaning & maintenance teams....they're all known to the residents & create a real home for them.
I've had complete confidence with the care & support given to mum. Moving there gave her a new lease of life & she continues to thrive.

Thank you just doesn't seem enough.

Reply from Jacob Hardie, Reviews team at Willow Gardens Residential and Nursing HomeThank you for sharing such kind feedback. We're delighted to hear how our team's compassionate support has made a difference and that your loved one feels happy, settled, and truly at home. It means so much to us.

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Review from Valerie P (Cousin of Resident) published on 14 April 2026 Submitted via Website • Report

Overall Experience

My cousin moved into Willow Gardens 5 months ago. He was very unsettled to begin with which is understandable but soon adapted to new surroundings and is happy.
Initially he was in a small room but was moved when a larger ensuite became available and can't fault it. He's not good at mixing with people

but loves animals and music.
His room looks out onto a couple of bird feeders which the staff help with keeping it topped up and he loves watching the birds and occasional squirrel. The staff organised a WiFi booster as they knew how important music is to him so he's now able to access it through his computer.
The staff are kind, caring and look after his needs and the food is very good and plenty of it.
He enjoys having his hair cut and beard trimmed by the in house hairdresser and also seeing the chiropodist monthly.
The staff are very approachable and willing to listen and help with any of my concerns.
I'm very grateful for the care they're giving and can't fault them. Thank you.

Reply from Jacob Hardie, Design and Marketing Assistant at Willow Gardens Residential and Nursing HomeThank you for such kind and detailed feedback. It is lovely to hear how well your cousin has settled, from enjoying the larger ensuite and the wildlife outside his window to having easy access to his music. Knowing our team's care, approachability and home comforts are making a positive difference means a great deal to us.

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Review from John S (Son of Resident) published on 19 February 2026 Submitted via Website • Report

Overall Experience

My father has been at Willow Gardens since October 2019 following a life changing stroke. Since then, I struggle to understand or comprehend anything my dad is trying to communicate. The staff at Willow Gardens have worked with him for over 6 years and have always striven to meet his needs - even to

the details of how high he wants his blind, whether he wants his curtains open, if he wants to join others in the lounge. From the manager, nurses, carers and activities coordinators I feel that his ongoing relationship at Willow Gardens is is the best it can possibly be.

Reply from Jacob Hardie, Design and Marketing Assistant at Willow Gardens Residential and Nursing HomeThank you for sharing such heartfelt feedback. It is incredibly moving to hear how well your father is cared for and how the team support his communication and daily choices, from his blinds to time in the lounge.

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Review from J B (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report

Overall Experience

Parent been here under a year , generally very happy with Care given, staff very friendly and caring. A happy atmosphere around.
Food is good, healthy and varied menu but hit and miss if it's hot enough. Have raised with Management a few times and hopefully now being monitored.
Bed always clean

and made. Clothes always laundered and return to wardrobe

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Review from Pauline M (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Willow Garden as a care home for mum has been a excellent choice
She is very settled and happy there
The staff are friendly whilst being professional. They get to know each residents likes and dislikes always taking time to sit chat and reassure which is exactly what is needed at times. Assurance

that they are in a safe environment
Manager Lyndsay is always on hand to answer any queries our family may have.she knows each resident personally
All staff seem genuinely caring. I would not hesitate to recommend.

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Review from Gillian P (Wife of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Jeremy spent just over 15 months at Willow Gardens and settled well there. Naturally, there were teething problems but as time went on he saw the Home and his room there as his special place where he was well treated and understood by staff. I visted Jeremy five days a week and he said time and again

that, given his physical disability, this was the place he needed to be. He liked the room and the view from his window and he always said how much he liked the staff and that they looked after him well. As Jeremy's wife and being a frequent visitor I found the atmosphere most warm and welcoming

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Review from Denise J (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report

Overall Experience

Our mum stayed at Willow Gardens for a year, and the care she received was incredible, from the manager, nurses, carers, catering team, to the wonderful ladies in the laundry. In her final days, the staff went above and beyond for her and provided amazing support for us as a family. We are deeply grateful

to everyone at Willow Gardens.

Reply from Jacob Hardie, Design and Marketing Assistant at Willow Gardens Residential and Nursing HomeThank you so much for your heartfelt words. It means a great deal to know that your mum felt so well cared for and supported during her time with us. We're truly honoured to have been part of her journey and to have been able to support your family in her final days. Your appreciation will be shared with the whole team at Willow Gardens.

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Review from J H (Brother of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

My brother was cared for at Willow Gardens from 21 August 2024 till 11 April 2025. When he died all the staff were fantastic. Cleaners, carers, nurses, managers even contractors all went out of their way to help my brother and make his life that more better. Managers and staff were busy but always had

time to stop and chat. Some of the cares even visited him on their day off. I could not wish for a better team to look after my brother. Thank you all at Willow Garden Care Home.

Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing HomeThank you so much for your kind words. We're deeply touched to hear how much our team meant to your brother and your family during his time at Willow Gardens. It's truly humbling to know that our care made a difference. We'll be sure to pass on your wonderful feedback - it means the world to us.

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Review from G L (Niece of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

I visited my aunt and found her in good spirits. On leaving the home we discovered my mum had lost her prescription sunglasses. One of your staff members went out of her way to help us look for them. She is very kind and did find the glasses in my aunt's room. We were very grateful to this lady who

was going on holiday the next day. Thank you for all you do for my aunt we are so grateful that she is looked after by such a good team.

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Review from P P (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been at Willow Gardens for about 20 months and has mostly received the best care from all the staff. We did have some teething problems in the first six months, but we addressed this as a family and spoke to the manager. Things have settled more, and I feel that I can talk directly to most

of the staff should any problems arise. I also attend the relative's meetings when I can.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing HomeThank you for your feedback. We're pleased to hear that your mum has received great care and that any initial concerns were addressed successfully. Open communication is very important to us, and we're glad you feel comfortable speaking with our team and attending relatives' meetings. If you ever need anything, please don't hesitate to reach out.

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Review from P P (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

Moving a parent out of their own home and into care is everyone's nightmare but the staff at Willow Gardens have made the journey so much easier. From supporting us, as family, to adjust to a parent's changing health, needs and finding our feet, to giving us all the biggest welcome on moving-in day

(the hug was very much appreciated from the Manager). My father has found giving up his own home and independence very difficult, and accepting help even more so, but the staff soon won him around with smiles, laughter, home-cooked meals and absolute love of their jobs. Nothing is ever too much trouble. Fussy eating is accommodated and alternatives provided. The whole home is welcoming, staff know the residents (and family) well. They soon know likes and dislikes. Everywhere is clean and well looked after. Residents can choose how social they want to be. Their wishes are respected and their dignity is always paramount. Willow Gardens isn't a home, it's an extended family.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing HomeThank you so much for your wonderful review, the team at Willow Gardens will be so proud to read your kind words. We are so pleased to hear that our home manager and her team have been able to support both your father and your family and that their passion shines through. Thank you for entrusting us with your father's care.

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Review from Elaine R (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

Beautiful home; spotless, clean, bright and inviting. Couldn't fault the staff, all welcoming to Mum. Mum stayed for 4 weeks and we can honestly say she received superb care, the home manager and all her senior team, nurses, care staff, cleaners and the chef are all a credit to the home. Food is excellent,

great chef lots of variety, loved the family Christmas party, very talented singing staff, lots of dancing and fun, one Mum will remember! Thank you all so so much for everything you've done for Mum, we really appreciated your support. Highly recommend.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing HomeThank you for your kind words, our team at Willow Gardens will be touched to read your comments. We're so glad your mum had such a positive experience with us and that the care, food, activities - and the Christmas party - had such a positive impact. We truly appreciate your recommendation, thank you.

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Review from L H (Brother of Resident) published on 17 October 2024 Submitted via Postal Card • Report

Overall Experience

My experience as a visitor of Willow Gardens Nursing Home where my brother is a resident is, I am very pleased to say - us 5 star rated. The manager is a very charming lady. Her dedication to her staff and residents is second to none. All the nursing staff are warm, friendly and truly dedicated to the

residents. I am very pleased to recommend Willow Gardens Nursing Home. It is simply the best.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing HomeThank you so much for your wonderful review and recommendation for Willow Gardens. We're delighted to hear about your 5-star experience. Our manager and team are committed to providing the highest level of care and support to our residents, and it's wonderful to know their dedication is appreciated. We're grateful for your kind words and will be sure to pass them to the team.

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Review from Gill R (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report

Overall Experience

Willow Gardens is a place full of love, kindness and compassion. My dad spent his final weeks there and I couldn't have asked for better care for him. He was treated with dignity and respect by every member of staff and nothing was too much trouble for them. Even though my dad was very poorly, he would

often tell me how well he was looked after and how lovely and kind the staff were to him. The manager is a wonderful lady and she provided me and my family with support, empathy and understanding during a very difficult time. I can't thank her and her wonderful team enough for the loving care and kindness they gave to my lovely dad. I would not hesitate in recommending Willow Gardens to any family looking for a nursing home for their loved one.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing HomeThank you for your heartfelt review of Willow Gardens, the team will be touched to read your comments. It means so much to us to hear that your dad felt well cared for and we're grateful for your kind words about our staff and the support they were able to provide to your family. Your recommendation is truly appreciated, thank you.

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Review from J T (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report

Overall Experience

My dad received excellent care while at Willow Gardens. All the staff, including the manager (who always had time for you), involved in his time here whilst having palliative care, could not have been more kind and compassionate as well as caring. I would not hesitate to recommend this nursing home.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing HomeThank you so much for your heartfelt feedback, especially written at such a difficult time. We're grateful for your trust in us and honoured to have been part of your dad's care. Your recommendation means so much and we will be sure to pass this on to the team at Willow Gardens.

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Review from Elisa B (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report

Overall Experience

There really are not enough words to describe our experience with Willow Gardens. All staff were so lovely and friendly and caring and we were all treated with the utmost respect and kindness at all times.
Nothing was too much trouble and we were very happy with the care that was given to our much-loved

husband, Dad, grandad and great-grandad who was always looked after and supported in such a caring, dignified and professional way. We cannot recommend Willow Gardens highly enough and are so thankful to the Manager and the wonderful team she has created, always going above and beyond to help and support, making a difference to so many families when they are in need of care for loved ones. We would have no hesitation in recommending Willow to other families.
To the manager, you are a credit to your profession, thank you to you and all your staff, we will never forget everything you did and we will always remember your kindness, thank you so much. Forever grateful.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing HomeThank you for writing this beautiful review, especially during such a difficult time. We have passed this to the home manager and her team at Willow Gardens and she was moved to read your wonderful words of praise.