St Edmonds Road, Bootle L20 7AJ
Willows Gardens and View welcomes adults over the age of 65 to benefit from tailored residential, nursing and dementia care packages, while also being an ideal property for younger adults with a physical disability.
Supporting an independent lifestyle, the home benefits from good access to local amenities, at the same time as ensuring there is a great deal to enjoy within the property itself, for example visiting entertainers, summer fetes and each clients' personal interests.
Good nutrition is a key part of ensuring residents are satisfied, with fresh meals prepared to individual preferences complementing the daily care plan in place.
Person in charge: Diane Ellis (Manager)
Local Authority / Social Services: Sefton Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Cancer Care • Cerebral Palsy • Motor Neurone Disease • Parkinson's Disease • Stroke
Admission Information: Ages 65+.
Single Rooms: 46
Shared Rooms: 0
Rooms with ensuite WC: 15
Weekly Charges Guide: Nursing Care Single from £516 (These prices are only a guideline, please contact Willows Gardens and View to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Willows Gardens and View: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Willows Gardens and View has a Review Score of 6.8 (6.776)
The Review Score of 6.8 (maximum of 10) for Willows Gardens and View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Willows Gardens and View in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.667 for Willows Gardens and View is calculated as follows: ( (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 12 Ratings = 3.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.109 Points relating to the number of positive Reviews for Willows Gardens and View is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.2 Target = 0.109
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Terence H (Sister of Resident) on Monday 15 January 2018. Relates to December 2017.
Since my last review, there have been big improvements made. The Regional Manager invited me and other relatives to a meeting with her and the Home Manager. All issues were discussed and an agreement made that my sister would be served food in a more caring manner and would be out of bed whenever possible when food was served.
She would also be fed smaller more manageable portions.
She has also been transferred to a better room with more facilities. Personal hygiene matters were also discussed. A suitable Care Plan would be put in place which will involve more scrutiny of her medical conditions.
Monthly meetings have been introduced with relatives of residents to participate. It was agreed that a Fire Certificate would be displayed in a prominent position. I am now satisfied that under the new ownership Willow Gardens and View is now being run in a caring and professional manner. Most of the issues raised in my last review have now been resolved.
How likely would you be to recommend Willows Gardens and View? Likely
Overall Standard: Good
Care / Support: Satisfactory
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
There are currently no awards/recognitions posted yet for Willows Gardens and View
There are currently no Care Home Idol entrants who have performed at Willows Gardens and View