Willows Gardens Residential and Nursing Home

St Edmonds Road, Bootle L20 7AJ

Willows Gardens Residential and Nursing Home welcomes adults over the age of 65 to benefit from tailored residential, nursing and dementia care packages, while also being an ideal property for younger adults with a physical disability.

Supporting an independent lifestyle, the home benefits from good access to local amenities, at the same time as ensuring there is a great deal to enjoy within the property itself, for example visiting entertainers, summer fetes and each clients' personal interests.

Good nutrition is a key part of ensuring residents are satisfied, with fresh meals prepared to individual preferences complementing the daily care plan in place.

Willows Gardens Residential and Nursing Home is part of Sanctuary Care Group.

Group: Sanctuary Care Ltd

Person in charge: Diane Ellis (Manager)

Local Authority / Social Services: Sefton Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Cerebral Palsy • Motor Neurone Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 46

Shared Rooms: 0

Rooms with ensuite WC: 15

Weekly Charges Guide: Nursing Care Single from £516 (These prices are only a guideline, please contact Willows Gardens Residential and Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Willows Gardens Residential and Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.8 (maximum of 10) for Willows Gardens Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Willows Gardens Residential and Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.667 for Willows Gardens Residential and Nursing Home is calculated as follows: ( (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 12 Ratings = 3.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.109 Points relating to the number of positive Reviews for Willows Gardens Residential and Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.2 Target = 0.109

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.8 Willows Gardens Residential and Nursing Home has a Review Score of 6.8 (6.776) from 1 Reviews


Average Ratings

  • Excellent
    0
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willows Gardens Residential and Nursing Home?

  • Extremely LIKELY
    0
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willows Gardens Residential and Nursing Home

  • Sister of Resident/Service User
    1

Since my last review, there have been big improvements made. The Regional Manager invited me and other relatives to a meeting with her and the Home Manager. All issues were discussed and an agreement made that my sister would be served food in a more caring manner and would be out of bed whenever possible when food was served.
She would also be fed smaller more manageable portions.
She has also been transferred to a better room with more facilities. Personal hygiene matters were also discussed. A suitable Care Plan would be put in place which will involve more scrutiny of her medical conditions.
Monthly meetings have been introduced with relatives of residents to participate. It was agreed that a Fire Certificate would be displayed in a prominent position. I am now satisfied that under the new ownership Willow Gardens and View is now being run in a caring and professional manner. Most of the issues raised in my last review have now been resolved.

How likely would you be to recommend Willows Gardens Residential and Nursing Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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