Willow Gardens Residential and Nursing Home

Willow Gardens is a place full of love, kindness and compassion. My dad spent his final weeks there and I couldn't have asked for better care for him. He was treated with dignity and respect by every member of staff and nothing was too much trouble for them. Even though my dad was very poorly, he would often tell me how well he was looked after and how lovely and kind the staff were to him. The manager is a wonderful lady and she provided me and my family with support, empathy and understanding during a very difficult time. I can't thank her and her wonderful team enough for the loving care and kindness they gave to my lovely dad. I would not hesitate in recommending Willow Gardens to any family looking for a nursing home for their loved one.

My dad received excellent care while at Willow Gardens. All the staff, including the manager (who always had time for you), involved in his time here whilst having palliative care, could not have been more kind and compassionate as well as caring. I would not hesitate to recommend this nursing home.

To the manager, you are a credit to your profession, thank you to you and all your staff, we will never forget everything you did and we will always remember your kindness, thank you so much. Forever grateful.

Mum has been a resident in Willow Gardens for the past 2 months. I was worried sick about her having to go into care but since she's been in and has settled down I've come to terms that this is now her home. The home is really clean and all the staff and management do an amazing job. The rooms are really nice, a little bit on the small side but are newly decorated and have all new furnishing which is lovely. Shout-out to the cleaning ladies and the laundry staff the rooms are spotless and all the washing is done daily pressed and put back into the wardrobes - brilliant! The manager is great, really approachable and very helpful. Nurses are very good and always there to chat too if you have any concerns. Food is good. The staff treat the residents and visitors as they would their own which is really nice. Mum is happy there which makes it easier for me to know she's in safe hands. One only thing I would say is that there needs to be more activity going on throughout the day maybe some crafts, bingo etc.

My mother has been in this home for over two years the manager is excellent, caring, professional and very understanding and approachable. The care my mother receives is second to none, my mother is so well looked after by the staff. The staff are all excellent in their work when I go to see my mother she is always immaculate in her appearance. I can go home knowing my mother is in safe and caring hands.

I am very grateful to all the staff for Mum's care and would not hesitate to recommend Willow Gardens to anyone looking for a care home for their loved one.

All the staff are very friendly and stop and chat to my mother. The room is clean, the laundry is done very quickly and my mother is comfortable and well looked after. Any requests that my mum has are always accommodated and it feels like she is listened to. She is happy at Willow Gardens.

My mum has been at Willow Gardens for almost three months and she couldn't be happier with the care she has received. Her whole demeanour has improved and she is beginning to take care of her appearance again. The entire team of staff are outstanding and show a genuine interest and caring towards my mum and she thoroughly enjoys the friendly, good-natured banter. She has regular baths/showers (which she didn't in her previous care home) and wears clean clothes every day. Her room and the home in general is clean and well maintained and feels like a home from home. There are plenty of activities for the residents to enjoy and the manager and staff get fully involved in dressing up and entertaining. I am so pleased that I chose this care home, I can relax and feel confident that my mum is being well looked after.

The staff were all very welcoming and helped Mum to settle into her new home quickly and were always welcoming to us too. The care Mum received at Willow Gardens was good and anything asked of the staff or management was never any bother and was always followed up and communicated back. The team at Willow Gardens were professional, friendly and approachable, and more importantly, really kind to Mum. We were given so much support in such a difficult situation and would have no hesitation recommending Willow Gardens. In my opinion, it definitely outshines all the other care/nursing homes in the area.

My sisters and I could not have been happier for the care and love received over the last few years at Willow Gardens. Mum herself said how kind everyone was to her. We feel so fortunate Mum was placed here as it was during Covid. We would like to extend a sincere thank you to you all for your dedication and hard work.

I would not hesitate to recommend this place to anyone. My mum herself was very happy at Willow Gardens and loved the staff, they made her feel safe.

The staff are very attentive, good-humoured and professional. Always a pleasure to deal with.

I cannot thank the staff at Willow Gardens enough for the love and care shown to my mum in her final few months. There is a real family feel inside the nursing home and that is all down to the beautiful people who work there. My aunty is still a resident there and I really enjoy catching up with all the staff whenever I visit, I think of them as friends now. I would highly recommend Willow Gardens to anyone, it is a lovely place.

My friend had needed professional nursing care for quite a while. When she came to Willow Gardens she was obviously frightened as, due to her illness, is nonverbal and immobile. The staff here have been amazing in taking care of all of my friend's needs. Things have gone from strength to strength. My friend is gaining weight and is always being checked in by the staff, her health is getting much better. Thank you.

Mum came into Willow Gardens at the start of December. The care she has received has been exceptional. She has put on weight, her pressure sore she came in with has greatly improved and as a whole, she is very happy there. All staff are very friendly, they all take time to converse with mum and myself. They ensure mum is comfortable and has what she needs. The home itself is beautiful, all newly refurbished. Cannot give enough praise.

I have given excellent for Willow Gardens on 19th November 2023. My mum has been here for two years and I can honestly say it's the best home she has ever been in. The staff are lovely, kind and caring. The manager is excellent, professional, kind and caring. My mum's room has been renovated this year has all brand new furniture and will be getting a brand new bed soon. My mum is always beautifully looked after always clean and well presented. The home is beautifully decorated and has a homely atmosphere. A home from home. I can sleep well at night knowing she has first-class care.

When Mum went to Willow Gardens in June 2023, as a family, and for mum it was very hard as her life has changed as ours have to. It certainly wasn't a easy decision but Mum needs 24 hour care with everything mobility, dressing, toilet needs. We did have a few teething problems at it but I and my sisters addressed them straight away. The manager was lovely, very professional and listened to us and always approachable. I am happy with Mum's care and all the carers. Nothing is too much trouble for them and Mum is fussy with her food, then again the chef is always on hand to discuss her likes and dislikes. Willow Gardens is always clean, decorated nice and lovely and warm as mum feels the cold like a lot of residents. There is good banter with carers residents and families.

My friend moved into Willow Gardens Residental and Nursing Home a couple of months ago. I cannot praise the staff, management and maintenance enough. They can't do enough for you always smiling on every visit, even the resident's families are all kind. The decor is absolutely lovely feels like home from home. The food is excellent, my friend had a little appetite now she is eating very well now and has enjoyed getting to know everyone. A beautiful care home.

I'm so pleased I can't use any names as each and every one of the carers, or angels as I like to call them, were absolutely wonderful. I couldn't have wished for my husband to be looked after any better. On leaving him at night I knew he was in good care. You should be proud of Willow Gardens.

I would like to say that our family are very pleased and impressed with Willow Gardens Residential and Nursing Home for the care they are providing for our aunty. She has taken a month or so to settle in but is very happy and content at the home. She feels safe and that is what we wanted. Anything she has asked for the manager has tried to oblige.