Willow Gardens Residential and Nursing Home

St Edmonds Road, Bootle L20 7HF
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9.7 68 Reviews
  • Willow Gardens Residential and Nursing Home, Bootle
Willow Gardens care home is known for its person-centred care and warm, family feel, with some team members having over 10 years’ experience. The home offers residential, dementia and respite care, which can be booked in advance.

Life at Willow Gardens is vibrant, with activities including animal visits, crafts and gardening in the mini allotment, where residents grow fruit and vegetables for the chef to use in meals. Pamper sessions with manicures and hand massages are popular, and the home has a hair salon for weekly appointments with a mobile hairdresser.

Community connections are strong, with regular visits from Prince’s Trust volunteers and local students. Residents attend events at the local college, enjoy weekly trips to the cricket club for comedy, music and dance, and go shopping at The Strand Shopping Centre nearby. There are also outings to Chester Zoo, Blackpool and the local safari park. Weekly Holy Communion is held at the home.
Dining is a highlight, with home-cooked meals and baking for afternoon tea. Residents help shape menus through feedback and tasting sessions and enjoy cocktail and mocktail making. Families are welcome anytime and can stay connected via a private Facebook page.

The home has recently undergone an impressive refurbishment, creating beautifully decorated bedrooms and welcoming lounges for relaxation and activities.

Proud to be veteran-friendly

Willow Gardens has achieved Veteran Friendly Framework (VFF) status, supporting the practical, emotional and social needs of the armed forces community. The VFF is a collaboration between Royal Star & Garter, Royal British Legion and NHS Veterans’ Covenant Healthcare Alliance (VCHA).
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Care Provided by Willow Gardens Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £947
  • Self-Funded Nursing Care: from £1269
  • RESPITE Self-Funded Residential Care: from £947

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £947 and for nursing care £1269, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

The price(s) shown are provided by the care home. Contact Willow Gardens Residential and Nursing Home for full pricing details and T&Cs.

Contact Willow Gardens Residential and Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Willow Gardens Residential and Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lyndsey Blanchard (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Willow Gardens Residential and Nursing Home Reviews (68)

9.7

Willow Gardens Residential and Nursing Home has a Review Score of 9.7 (9.714) out of 10, based on 22 reviews in the last 2 years.
Over all time Willow Gardens Residential and Nursing Home has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willow Gardens Residential and Nursing Home
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Total of 68, showing 21-40
Review from Edith D (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the excellent care my mother is receiving at Willow Gardens, she is bed-bound and always looks clean and comfortable, her every need is met by professional, dedicated and friendly staff, not only do they look after her so well but always make me feel very welcome and
keep me informed of her care and welfare.
The care home itself is very well led and organised, it always looks spotlessly clean and I believe the food choice and quality are excellent.
I am very grateful to all the staff for Mum's care and would not hesitate to recommend Willow Gardens to anyone looking for a care home for their loved one.
Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing HomeThank you for your five-star review of Willow Gardens, the team will be so proud to read such a glowing personal recommendation.
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Review from J M (Son of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are very friendly and stop and chat to my mother. The room is clean, the laundry is done very quickly and my mother is comfortable and well looked after. Any requests that my mum has are always accommodated and it feels like she is listened to. She is happy at Willow Gardens.
Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing HomeThank you for taking the time to write this review for Willow Gardens, it is wonderful to hear how happy your mother is there.
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Review from Susan W (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Willow Gardens for almost three months and she couldn't be happier with the care she has received. Her whole demeanour has improved and she is beginning to take care of her appearance again. The entire team of staff are outstanding and show a genuine interest and caring towards my
mum and she thoroughly enjoys the friendly, good-natured banter. She has regular baths/showers (which she didn't in her previous care home) and wears clean clothes every day. Her room and the home in general is clean and well maintained and feels like a home from home. There are plenty of activities for the residents to enjoy and the manager and staff get fully involved in dressing up and entertaining. I am so pleased that I chose this care home, I can relax and feel confident that my mum is being well looked after.
Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing HomeThank you for your five star review for Willow Gardens, the team will be delighted to read your wonderful comments and we are delighted your mother is thriving there.
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Review from B C (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were all very welcoming and helped Mum to settle into her new home quickly and were always welcoming to us too. The care Mum received at Willow Gardens was good and anything asked of the staff or management was never any bother and was always followed up and communicated back. The team at
Willow Gardens were professional, friendly and approachable, and more importantly, really kind to Mum. We were given so much support in such a difficult situation and would have no hesitation recommending Willow Gardens. In my opinion, it definitely outshines all the other care/nursing homes in the area.
Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing HomeThank you for your review for Willow Gardens, the team will be touched to read your comments.
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Review from A M (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sisters and I could not have been happier for the care and love received over the last few years at Willow Gardens. Mum herself said how kind everyone was to her. We feel so fortunate Mum was placed here as it was during Covid. We would like to extend a sincere thank you to you all for your dedication
and hard work.
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Review from B W (Son of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went to Willow Gardens in March 2023 and I couldn't have been more impressed and happy with the way my mum was treated and looked after.
The staff are an absolute credit to their profession and the manager was a star.
I would not hesitate to recommend this place to anyone. My mum herself was
very happy at Willow Gardens and loved the staff, they made her feel safe.
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Review from S O (Son of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very attentive, good-humoured and professional. Always a pleasure to deal with.
Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing HomeA wonderful review for our team at Willow Gardens Residential Care Home - Thank you!
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Review from Dean J (Son of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Willow Gardens enough for the love and care shown to my mum in her final few months. There is a real family feel inside the nursing home and that is all down to the beautiful people who work there. My aunty is still a resident there and I really enjoy catching up with all
the staff whenever I visit, I think of them as friends now. I would highly recommend Willow Gardens to anyone, it is a lovely place.
Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing HomeThank you so much for your kind words for our home and team at Willow Gardens. We agree, there really is a family feel and we are so thrilled to hear how happy your aunt is with us.
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Review from D W (Friend of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend had needed professional nursing care for quite a while. When she came to Willow Gardens she was obviously frightened as, due to her illness, is nonverbal and immobile. The staff here have been amazing in taking care of all of my friend's needs. Things have gone from strength to strength. My
friend is gaining weight and is always being checked in by the staff, her health is getting much better. Thank you.
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Review from Leanna D (Daughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came into Willow Gardens at the start of December. The care she has received has been exceptional. She has put on weight, her pressure sore she came in with has greatly improved and as a whole, she is very happy there. All staff are very friendly, they all take time to converse with mum and myself.
They ensure mum is comfortable and has what she needs. The home itself is beautiful, all newly refurbished. Cannot give enough praise.
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Review from H C (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have given excellent for Willow Gardens on 19th November 2023. My mum has been here for two years and I can honestly say it's the best home she has ever been in. The staff are lovely, kind and caring. The manager is excellent, professional, kind and caring. My mum's room has been renovated this year
has all brand new furniture and will be getting a brand new bed soon. My mum is always beautifully looked after always clean and well presented. The home is beautifully decorated and has a homely atmosphere. A home from home. I can sleep well at night knowing she has first-class care.
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Review from S H (Daughter of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum went to Willow Gardens in June 2023, as a family, and for mum it was very hard as her life has changed as ours have to. It certainly wasn't a easy decision but Mum needs 24 hour care with everything mobility, dressing, toilet needs. We did have a few teething problems at it but I and my sisters
addressed them straight away. The manager was lovely, very professional and listened to us and always approachable. I am happy with Mum's care and all the carers. Nothing is too much trouble for them and Mum is fussy with her food, then again the chef is always on hand to discuss her likes and dislikes. Willow Gardens is always clean, decorated nice and lovely and warm as mum feels the cold like a lot of residents. There is good banter with carers residents and families.
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Review from C H (Friend of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend moved into Willow Gardens Residental and Nursing Home a couple of months ago. I cannot praise the staff, management and maintenance enough. They can't do enough for you always smiling on every visit, even the resident's families are all kind. The decor is absolutely lovely feels like home
from home. The food is excellent, my friend had a little appetite now she is eating very well now and has enjoyed getting to know everyone. A beautiful care home.
Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing HomeThank you for your wonderful review and your kind words about our team, we are very proud of them. We are so pleased your friend has settled in so well and is enjoying the food - mealtimes are a very important part of the day here!
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Review from Ann M (Wife of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so pleased I can't use any names as each and every one of the carers, or angels as I like to call them, were absolutely wonderful. I couldn't have wished for my husband to be looked after any better. On leaving him at night I knew he was in good care. You should be proud of Willow Gardens.
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Review from D M (Nephew of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say that our family are very pleased and impressed with Willow Gardens Residential and Nursing Home for the care they are providing for our aunty. She has taken a month or so to settle in but is very happy and content at the home. She feels safe and that is what we wanted. Anything she
has asked for the manager has tried to oblige.
Reply from Lisa Mccauley, Social media officer at Willow Gardens Residential and Nursing HomeThank you for your feedback and taking the time to write a review. We are so pleased your aunty is settling in well at Willow Gardens. Best wishes.
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Review from Lynn R (Niece of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express enough how excellent this care home has been not only to my aunt but myself and my mum. They have gone above and beyond to make my aunts stay excellent and happy, she was loved and so well cared for. Treated with care, love and dignity. The staff from carers, cleaners, cooks, hairdressers,
nurses, admin but especially one lovely caring and understanding member of staff. Thank you so much for making it a lovely home for my aunt i wish you all love and happiness.
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Review from Mary G (Friend of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my personal opinion, the home and staff are very accommodating. They greet you with a smile and make you feel welcome. The home is spotless, there is a very nice feeling to it. The patients all seem very happy because they are being looked after properly. I as a visitor rate the home a big 10/10.
Thank you.
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Review from John O (Resident) assisted by family/friend published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the way I am looked after. The staff are all very nice and treat me with respect.
I have asked for my meal times to be changed, and this has been implemented without any difficulty.
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Review from Pamela B (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to Willow Gardens straight from hospital for end-of-life care. We couldn't have wished for a better place. It exceeded all our expectations. We are so grateful to all the staff for looking after our Mum till she passed away. The care shown was genuine, not just to the residents but to the families
as well. We were welcomed whenever we visited, we felt cared for too. Spotlessly clean, bright and comfortable, lovely meals and a kind and cheerful workforce, willing and able to spend time with everyone. The residents were happy and content, you can't make the atmosphere calm and relaxed unless it actually is. Our mum was comfortable and settled and always had a smile on her face! If you can secure a place at Willow Gardens, please accept it, you will not be disappointed. Your loved one will not only be looked after but cared for. This is definitely a place to call home even if it's only for a short time. We would like to thank the manager and all the staff again for their care and kindness during Mum's final months. We greatly appreciate you all.
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Review from Simon M (Son of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum really enjoyed the activities over the Easter period. She enjoyed wearing her Easter bonnet and engaging in games of bingo and pass the parcel.
The Easter fete was a brilliant day for everybody.
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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Willow Gardens Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Willow Gardens Residential and Nursing Home is calculated as follows: ( (189 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 255 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Gardens Residential and Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (2)

Lyndsey

Lyndsey Blanchard

Job Title: Home Manager Joined: 2022

Lyndsey's true passion is enriching the lives of her residents by providing incredible care and amazing activities and experiences which bring them joy.


"I just love this home and believe in our team. I really enjoy making a difference to our residents and supporting the staff team to enrich their lives."


"I have worked in health care for 24 years and have had experience in several different roles, such as Registered Nurse, Regional Support Manager, and Home Manager, and have a vast amount of knowledge in dementia care and end-of-life care."

Leani

Leani De Wet

Job Title: Deputy Home Manager Joined: 2022

I really enjoy my job because we make a real difference to our resident's lives. I love supporting the staff team and sharing my knowledge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Gardens Residential and Nursing Home to verify any information. View our terms and conditions. Willow Gardens Residential and Nursing Home has an Enhanced Service - more info.