Willow Gardens Residential and Nursing Home

St Edmonds Road, Bootle L20 7HF
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9.7 61 Reviews
  • Willow Gardens Residential and Nursing Home, Bootle
With a team dedicated to enriching the lives of their residents, the quality of the person-centred care at Willow Gardens is what makes this home special. Some of the team have been there for over 10 years, giving it that warm, family feel.

The home is a hub of activity, from animal visits and crafts to gardening, where the residents grow their own fruit and vegetables in their mini allotment, harvesting them for the chef to use in the kitchen. There are regular pamper sessions, with manicures and hand massages, and there is a hair salon for weekly appointments with the mobile hairdresser.

And the local community are truly embraced into life at Willow Gardens. The Prince’s Trust volunteers and local students are regular visitors, with residents invited to events at the local college, most recently being a Christmas meal.

Every week the residents visit the local cricket club, where they enjoy comedy, music and dance performances. And there are shopping trips to The Strand Shopping Centre, a stone’s throw from the home, as well as a weekly Holy Communion at the home itself.

There are also trips further afield, from the residents’ most popular destination, Chester Zoo, to Blackpool and the nearby safari park.

Loved ones are welcome at any time and often enjoy taking part in activities. And if they can’t be there in person, they can catch up with what the residents have been enjoying doing on the home’s private family and friends Facebook page.

In the dining room they enjoy delicious home-cooked meals prepared by the chef, with home baking for afternoon tea. The residents also provide feedback on the menu, so it’s shaped to them. They enjoy tasting sessions for the seasonal menus, as well as cocktail and mocktail making.

The home has recently had an impressive refurbishment, with some wonderful spaces for residents to enjoy, from the beautifully decorated bedrooms to the welcoming lounges.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £893
  • Self-Funded Nursing Care: from £1197
  • RESPITE Self-Funded Residential Care: from £893

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £893 and for nursing care £1197, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Willow Gardens Residential and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lyndsey Blanchard (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Willow Gardens Residential and Nursing Home Reviews (61)

9.7

Willow Gardens Residential and Nursing Home has a Review Score of 9.7 (9.725) out of 10, based on 27 reviews in the last 2 years.
Over all time Willow Gardens Residential and Nursing Home has 61 reviews.

Overall Experience
  • 48
  • 13
  • 0
  • 0
  • 0
Date Published
  • 61
  • 4
  • 9
  • 27
  • 34
Reviewer Connection to Willow Gardens Residential and Nursing Home
  • 23
  • 9
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Terence H (Sister of Resident) published on 30 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my last review, there have been big improvements made. The Regional Manager invited me and other relatives to a meeting with her and the Home Manager. All issues were discussed and an agreement made that my sister would be served food in a more caring manner and would be out of bed whenever possible
when food was served.
She would also be fed smaller more manageable portions.
She has also been transferred to a better room with more facilities. Personal hygiene matters were also discussed. A suitable Care Plan would be put in place which will involve more scrutiny of her medical conditions.
Monthly meetings have been introduced with relatives of residents to participate. It was agreed that a Fire Certificate would be displayed in a prominent position. I am now satisfied that under the new ownership Willow Gardens and View is now being run in a caring and professional manner. Most of the issues raised in my last review have now been resolved.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Willow Gardens Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Willow Gardens Residential and Nursing Home is calculated as follows: ( (240 Excellents x 5) + (65 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 316 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Gardens Residential and Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Lyndsey

Lyndsey Blanchard

Job Title: Home Manager Joined: 2022

Lyndsey's true passion is enriching the lives of her residents by providing incredible care and amazing activities and experiences which bring them joy.


"I just love this home and believe in our team. I really enjoy making a difference to our residents and supporting the staff team to enrich their lives."


"I have worked in health care for 24 years and have had experience in several different roles, such as Registered Nurse, Regional Support Manager, and Home Manager, and have a vast amount of knowledge in dementia care and end-of-life care."

Leani

Leani De Wet

Job Title: Deputy Home Manager Joined: 2022

I really enjoy my job because we make a real difference to our resident's lives. I love supporting the staff team and sharing my knowledge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Gardens Residential and Nursing Home to verify any information. View our terms and conditions. Willow Gardens Residential and Nursing Home has an Enhanced Service - more info.