Submit a Review for Howard House Care Home
13 Howard Street, Kilmarnock, KA1 2BP
View full details of Howard House Care HomeLatest Reviews for Howard House Care Home
27 January 2026
I enjoy staying here. The staff are very helpful. I like to be independent, and the staff let me do things.
19 January 2026
From the moment we first saw Howard House, we knew we had found the right care home for my father in law. In the three years since that day, this has continued to be our view. The staff are wonderful - caring, compassionate and welcoming, and always highly professional. The Manager always makes
herself available to us, the office staff are highly courteous and friendly, and all the staff members we meet - the nurses, carers, cleaners and kitchen staff - could not be warmer; nothing is ever a problem and we are always made to feel so welcome. There are a great deal of activities of all kinds offered, including frequent visits out. My father in law is very content and happy in Howard Horse and the family are so content because of this. It's a superb care home and I can't recommend it enough.
18 November 2025
I think it's a lovely place for elderly people to sit down and enjoy. I hope everything goes well in the future.
29 September 2025
Mum moved into Howard House at the start of August. Due to the caring and supportive staff, Mum has settled in quickly with no significant problems. Mum has some mental confusion, but this seems to have improved, and her physical condition has improved since moving.
30 January 2025
All staff and management are friendly and approachable - nothing is too much trouble. Any queries are quickly responded to either by email, telephone or in person. My relative has always been treated with dignity, compassion and kindness. Security is excellent with keypacks accessing gates to stairs
and front entrance, which has recently been renovated. There are varied age appropriate activities on every day. I brilliant nursing care home run by wonderful staff.
22 January 2025
Father has now been in Howard House Care Home for over 2 years and is very content. He enjoys a comfortable life with the friendly staff. He has made new friends with other residents. He has become very understanding of other residents difficulties and is always willing to learn more. He enjoys the
food and games. It is very helpful to all members of the family that many activities and information is put on the Facebook page. Staff are always very helpful on the phone if I have any issues. New staff this year have made remarkable improvements in care of both body and mind.
The new lift has been installed at last but still has a noticeable bad smell. Although the new boiler has been installed, the radiator thermostats do not work and has been mentioned constantly for many months through the heat of summer and cold winter. Extra heaters have not helped and is causing unhealthy conditions in the room for Dad's chest infections.
14 November 2024
The home is very good with residents and the staff are very pleasant and caring. It has plenty of events going on to stimulate the residents and would recommend it to anybody looking to put their parents in care.
15 July 2024
All the staff are very friendly, and any feelings I have had with them are cordial, caring and helpful.
They deal with my friend kindly, despite her being demanding at times! And do everything they can to keep her comfortable.
12 June 2024
Our mother has been a resident since 2021. She is extremely happy here and is looked after so well. All the staff treat her with respect and provide her with excellent care. Despite her age, she still attempts to take part in group activities and on a one-to-one basis.
16 May 2024
Amazing day visiting my mum, activities were spot in, and the resident's interaction was great. I enjoyed it as well. It was lovely to see the carers and residents mixing so well.
26 April 2024
Mum has lived in Howard House for 4 months and the experience has been positive. She is very settled and always appears happy and content when we visit. The staff have made her, and us, very welcome. We are delighted with the care Mum is given and the way she is treated. I love to see the way Mum
interacts with us and others when we visit. This has been a blessing at a difficult time for us. Thank you for making our experience so positive.
04 January 2024
Have received excellent care from all staff of Howard House. The staff are respectful, friendly and caring. We as a family are so happy with all aspects of care and the activities provided to stimulate and entertain are well planned.
03 January 2024
Fantastic all round, the staff are brilliant with my dad.
Can't ask for anything better as far as his care home is concerned and I know he's safe and taken good care of.
The staff are brilliant, especially the office staff who are always there with any questions I have concerning Dad, so thank you
very much.
04 July 2023
Overall satisfied with care but the lift carry on has been very upsetting to my mum. It should have been replaced instead of new parts. It looks old and not reliable.
15 June 2023
Regarding poor facility. Our lift is out of action and we are waiting for repairs to be done. During April a repair was done after waiting three weeks for a new part meaning that residents had to climb stairs with the help of our splendid staff. Now in May we need more repairs and have been dreading
the stairs again. We are all extremely tired at the age of 95 I did not expect to be climbing stairs. How long can we go on, we need help now.
11 June 2023
My aunt was a resident in Howard House for 13 months. She received excellent care, and staff were all so kind and caring to her. She loved her time with you all. She loved the food too, especially the soup, and all the cups of tea she was given. She enjoyed getting her hair done too. Sadly she
passed away peacefully after 2 days in hospital at the age of 94 years.
Thank you to all the staff in Howard House.
08 June 2023
Initial settle period and no major issues at this point. Some delays in returning my father upstairs - occasionally in excess of one hour waiting time.
31 May 2023
The staff and management are all very friendly and helpful. They answer all queries, questions asked in detail. Any problems (very few) they are on to them as soon as possible. A lovely place for Mum to stay. Recommend Howard House Care Home to all. Thank you.
21 February 2023
Although our friend has only been in the home a few weeks, following a long stay in hospital, we have been very impressed with the way she has been treated, in particular, considering my friend's ongoing health problems and the way this has been managed. The staff have all been first-class, ever
cheerful and treat our friend kindly, gently and with great respect. Our friend has settled into the environment really well, much better than we anticipated.
21 February 2023
I have been a resident in this home for the last six months. I am happy at the way things are, the staff and management are always there if you need them. Very well cared for, lovely room, kept very clean. The food is lovely as well. I can still do things the same as when I was living at home, feel
safe and well looked after. Thanking all care staff for looking after me.
Latest Reviews for Howard House Care Home
27 January 2026
I enjoy staying here. The staff are very helpful. I like to be independent, and the staff let me do things.
19 January 2026
From the moment we first saw Howard House, we knew we had found the right care home for my father in law. In the three years since that day, this has continued to be our view. The staff are wonderful - caring, compassionate and welcoming, and always highly professional. The Manager always makes
herself available to us, the office staff are highly courteous and friendly, and all the staff members we meet - the nurses, carers, cleaners and kitchen staff - could not be warmer; nothing is ever a problem and we are always made to feel so welcome. There are a great deal of activities of all kinds offered, including frequent visits out. My father in law is very content and happy in Howard Horse and the family are so content because of this. It's a superb care home and I can't recommend it enough.
18 November 2025
I think it's a lovely place for elderly people to sit down and enjoy. I hope everything goes well in the future.
29 September 2025
Mum moved into Howard House at the start of August. Due to the caring and supportive staff, Mum has settled in quickly with no significant problems. Mum has some mental confusion, but this seems to have improved, and her physical condition has improved since moving.
30 January 2025
All staff and management are friendly and approachable - nothing is too much trouble. Any queries are quickly responded to either by email, telephone or in person. My relative has always been treated with dignity, compassion and kindness. Security is excellent with keypacks accessing gates to stairs
and front entrance, which has recently been renovated. There are varied age appropriate activities on every day. I brilliant nursing care home run by wonderful staff.
22 January 2025
Father has now been in Howard House Care Home for over 2 years and is very content. He enjoys a comfortable life with the friendly staff. He has made new friends with other residents. He has become very understanding of other residents difficulties and is always willing to learn more. He enjoys the
food and games. It is very helpful to all members of the family that many activities and information is put on the Facebook page. Staff are always very helpful on the phone if I have any issues. New staff this year have made remarkable improvements in care of both body and mind.
The new lift has been installed at last but still has a noticeable bad smell. Although the new boiler has been installed, the radiator thermostats do not work and has been mentioned constantly for many months through the heat of summer and cold winter. Extra heaters have not helped and is causing unhealthy conditions in the room for Dad's chest infections.
14 November 2024
The home is very good with residents and the staff are very pleasant and caring. It has plenty of events going on to stimulate the residents and would recommend it to anybody looking to put their parents in care.
15 July 2024
All the staff are very friendly, and any feelings I have had with them are cordial, caring and helpful.
They deal with my friend kindly, despite her being demanding at times! And do everything they can to keep her comfortable.
12 June 2024
Our mother has been a resident since 2021. She is extremely happy here and is looked after so well. All the staff treat her with respect and provide her with excellent care. Despite her age, she still attempts to take part in group activities and on a one-to-one basis.
16 May 2024
Amazing day visiting my mum, activities were spot in, and the resident's interaction was great. I enjoyed it as well. It was lovely to see the carers and residents mixing so well.
26 April 2024
Mum has lived in Howard House for 4 months and the experience has been positive. She is very settled and always appears happy and content when we visit. The staff have made her, and us, very welcome. We are delighted with the care Mum is given and the way she is treated. I love to see the way Mum
interacts with us and others when we visit. This has been a blessing at a difficult time for us. Thank you for making our experience so positive.
04 January 2024
Have received excellent care from all staff of Howard House. The staff are respectful, friendly and caring. We as a family are so happy with all aspects of care and the activities provided to stimulate and entertain are well planned.
03 January 2024
Fantastic all round, the staff are brilliant with my dad.
Can't ask for anything better as far as his care home is concerned and I know he's safe and taken good care of.
The staff are brilliant, especially the office staff who are always there with any questions I have concerning Dad, so thank you
very much.
04 July 2023
Overall satisfied with care but the lift carry on has been very upsetting to my mum. It should have been replaced instead of new parts. It looks old and not reliable.
15 June 2023
Regarding poor facility. Our lift is out of action and we are waiting for repairs to be done. During April a repair was done after waiting three weeks for a new part meaning that residents had to climb stairs with the help of our splendid staff. Now in May we need more repairs and have been dreading
the stairs again. We are all extremely tired at the age of 95 I did not expect to be climbing stairs. How long can we go on, we need help now.
11 June 2023
My aunt was a resident in Howard House for 13 months. She received excellent care, and staff were all so kind and caring to her. She loved her time with you all. She loved the food too, especially the soup, and all the cups of tea she was given. She enjoyed getting her hair done too. Sadly she
passed away peacefully after 2 days in hospital at the age of 94 years.
Thank you to all the staff in Howard House.
08 June 2023
Initial settle period and no major issues at this point. Some delays in returning my father upstairs - occasionally in excess of one hour waiting time.
31 May 2023
The staff and management are all very friendly and helpful. They answer all queries, questions asked in detail. Any problems (very few) they are on to them as soon as possible. A lovely place for Mum to stay. Recommend Howard House Care Home to all. Thank you.
21 February 2023
Although our friend has only been in the home a few weeks, following a long stay in hospital, we have been very impressed with the way she has been treated, in particular, considering my friend's ongoing health problems and the way this has been managed. The staff have all been first-class, ever
cheerful and treat our friend kindly, gently and with great respect. Our friend has settled into the environment really well, much better than we anticipated.
21 February 2023
I have been a resident in this home for the last six months. I am happy at the way things are, the staff and management are always there if you need them. Very well cared for, lovely room, kept very clean. The food is lovely as well. I can still do things the same as when I was living at home, feel
safe and well looked after. Thanking all care staff for looking after me.