Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Crystal Hall Care Home

stars
stars 10 October 2025
The Care my husband receives which is complex is excellent, the staff are so lovely and caring and I feel he is treated as part of a big family. The food is great and staff are always on hand if I need to discuss anything. I have had experience of a number of homes and this is by far the best we have experienced.There is a wide variety of disciplines available if he needs specialist treatment e.g physio.I Thoroughly recommend it .
Review from Alison A (Wife of Resident/Service User)
stars
stars 02 September 2025
I want my husband out of this home asap. Had we known how he would've cared for me and my son would never have put him in there. His dementia is worsening due to their care and we want him moved before he withdraws into himself more. This cannot just be put down to his illness or just being there a short time. I know my husband and his switching off as so unhappy. I'm approaching an independent mental health advisor who knows him and can vouch for him. They cannot provide the safety without one on one which is traumatising my husband. This is a horrific nightmare for all of us.
Review from Denise B (Wife of Resident/Service User)