Crystal Hall Care Home

Whittingham Hospital Grounds, Whittingham, Preston PR3 2JE
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2.5 1 Review
  • Crystal Hall Care Home, Preston
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Care Provided by Crystal Hall Care Home

Primary Care Categories

  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Crystal Hall Ltd

Person in charge

  • James Guy (Director)

Local Authority / Social Services

Admission Criteria

  • Pre-admission assessments undertaken for all referrals
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (21)

Parking

  • Free visitor and staff carparking available

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Crystal Hall Care Home Reviews (1)

2.5

Crystal Hall Care Home has a Review Score of 2.5 (2.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Crystal Hall Care Home has 1 review.

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Review from Denise B (Wife of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I want my husband out of this home asap. Had we known how he would've cared for me and my son would never have put him in there. His dementia is worsening due to their care and we want him moved before he withdraws into himself more. This cannot just be put down to his illness or just being there a
short time. I know my husband and his switching off as so unhappy. I'm approaching an independent mental health advisor who knows him and can vouch for him. They cannot provide the safety without one on one which is traumatising my husband. This is a horrific nightmare for all of us.
Reply from James Guy, CEO at Crystal Hall Care Home

Dear Denise Thank you for taking the time to share your feedback. We are very sorry to hear that you feel your experience has not met expectations. At Crystal Hall, we take all comments seriously as they help us reflect and continue improving the service we provide. We recognise that moving into or supporting a loved one in residential care can be an emotional and challenging time, and we understand the concerns you have raised. Please be assured that the wellbeing, dignity, and safety of our residents are always our top priority. We work closely with residents and their families to provide personalised care, and our team is committed to listening and responding to individual needs. While we do not feel that your review reflects the care and support we deliver every day-we are committed to working with you through these issues with the social social worker and commissioning team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 2.5 (2.500)

Overview of Review Score

The Review Score of 2.5 (2.500) out of 10 for Crystal Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.5 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.500 for Crystal Hall Care Home is calculated as follows: ( (2 Excellents x 5) + (1 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 12 Ratings = 2.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 0 Points relating to the number of positive Reviews for Crystal Hall Care Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 0 Positive Reviews ÷ 12.8 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Crystal Hall Care Home

What types of Care is Crystal Hall Care Home registered for?

Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crystal Hall Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Crystal Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crystal Hall Care Home to the centre of Preston?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crystal Hall Care Home to verify any information. View our terms and conditions. Crystal Hall Care Home has an Basic Service - more info.