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Care Provided by Crystal Hall Care Home
Primary Care Categories
- Mental Health Condition
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- For a maximum of 64 Service Users
Other Care Provided
- Parkinson's Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Crystal Hall Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Crystal Hall Ltd
- Private Owned
Person in charge
- James Guy (Director)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
- Number of floors: 1
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (21)
Parking
- Free visitor and staff carparking available
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Crystal Hall Care Home Reviews (4)
7.8
Crystal Hall Care Home has a Review Score of 7.8 (7.838) out of 10, based on 4 reviews in the last 2 years.
Over all time Crystal Hall Care Home has 4 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Crystal Hall Care Home
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Review from E O (Mother of Resident) published on 7 August 2026 Submitted via Website•
Overall Experience
My son has been in Crystal Hall for 7 years, following his father who was there for 3 years. The staff are very helpful with the resident and also the whole family. They have a comprehensive knowledge of Huntington's and keep the family informed if they notice changes and discuss everything in...
My son has been in Crystal Hall for 7 years, following his father who was there for 3 years. The staff are very helpful with the resident and also the whole family. They have a comprehensive knowledge of Huntington's and keep the family informed if they notice changes and discuss everything in great detail. As a family, we are satisfied that my son is well cared for and that his needs are met.
↩Reply from James Guy, CEO at Crystal Hall Care Home
Thank you so much for taking the time to leave such a thoughtful review. It means a great deal to our whole team to know that you have trusted Crystal Hall to care for both your husband and now your son over so many years.
We are delighted to hear that you feel well informed and supported, and...
Thank you so much for taking the time to leave such a thoughtful review. It means a great deal to our whole team to know that you have trusted Crystal Hall to care for both your husband and now your son over so many years.
We are delighted to hear that you feel well informed and supported, and that our team's knowledge of Huntington's disease has given you confidence that your son's changing needs are understood and met. We believe that working closely with families is an essential part of providing exceptional care, particularly for people living with complex neurological conditions.
We are committed to maintaining high staffing levels so that residents receive the time, attention and person-centred support they deserve. Alongside this, we continue to invest in Crystal Hall, our facilities and our team, ensuring we can provide the highest possible standard of specialist care now and into the future.
Thank you again for your kind words and for placing your trust in us.
Review from Deborah G (Wife of Resident) published on 17 July 2026 Submitted via Website•
Overall Experience
10/10 for this care home who have looked after my husband for the last five years. The staff are absolutely superb in their approach to Huntington's residents helping them with all their daily needs whether on a one to one basis, as is the case for my husband or in group situations. My experience...
10/10 for this care home who have looked after my husband for the last five years. The staff are absolutely superb in their approach to Huntington's residents helping them with all their daily needs whether on a one to one basis, as is the case for my husband or in group situations. My experience with the staff has been excellent looking after my welfare as well of those of my husband. They are all very kind, efficient, and caring in their approach to all the residents that they are caring for despite it being a very difficult job and profession. The home is very well run and the management really are hands on with the residents and their approach to difficult situations is second to none. I can't recommend the home highly enough.
↩Reply from James Guy, CEO at Crystal Hall Care Home
Thank you so much for taking the time to leave such a thoughtful and generous review. Your kind words mean a great deal to all of us.It is wonderful to hear that both your husband and your own experience over the past five years have been so positive. Providing compassionate, person-centred care...
Thank you so much for taking the time to leave such a thoughtful and generous review. Your kind words mean a great deal to all of us.It is wonderful to hear that both your husband and your own experience over the past five years have been so positive. Providing compassionate, person-centred care for people living with Huntington's disease is at the heart of everything we do, and it is incredibly rewarding to know that our team has made such a positive difference to your husband's daily life while also supporting you as his family.
I will ensure your comments are shared with our entire team. They work tirelessly every day, and your recognition of their kindness, professionalism and dedication will mean so much to them. James Guy CEO
Review from Alison A (Wife of Resident) published on 10 October 2025 Submitted via Website•
Overall Experience
The Care my husband receives which is complex is excellent, the staff are so lovely and caring and I feel he is treated as part of a big family. The food is great and staff are always on hand if I need to discuss anything. I have had experience of a number of homes and this is by far the best we...
The Care my husband receives which is complex is excellent, the staff are so lovely and caring and I feel he is treated as part of a big family. The food is great and staff are always on hand if I need to discuss anything. I have had experience of a number of homes and this is by far the best we have experienced.There is a wide variety of disciplines available if he needs specialist treatment e.g physio.I Thoroughly recommend it .
↩Reply from James Guy, CEO at Crystal Hall Care Home
Thank you so much for your kind words and recommendation. We're delighted to hear that you and your husband feel supported and part of our extended family here at Crystal Hall. Our team takes great pride in providing compassionate, person-centred care, and it means a great deal to know this is...
Thank you so much for your kind words and recommendation. We're delighted to hear that you and your husband feel supported and part of our extended family here at Crystal Hall. Our team takes great pride in providing compassionate, person-centred care, and it means a great deal to know this is recognised. Adding physio therapy to our occupational therapy and nursing team has strengthened our specialist skills and we will be continuing to grow and develop. We'll be sure to share your feedback with all the team - it will truly make their day
Review from Denise B (Wife of Resident) published on 2 September 2025 Submitted via Website•
Overall Experience
I want my husband out of this home asap. Had we known how he would've cared for me and my son would never have put him in there. His dementia is worsening due to their care and we want him moved before he withdraws into himself more. This cannot just be put down to his illness or just being there...
I want my husband out of this home asap. Had we known how he would've cared for me and my son would never have put him in there. His dementia is worsening due to their care and we want him moved before he withdraws into himself more. This cannot just be put down to his illness or just being there a short time. I know my husband and his switching off as so unhappy. I'm approaching an independent mental health advisor who knows him and can vouch for him. They cannot provide the safety without one on one which is traumatising my husband. This is a horrific nightmare for all of us.
↩Reply from James Guy, CEO at Crystal Hall Care Home
Dear Denise Thank you for taking the time to share your feedback. We are very sorry to hear that you feel your experience has not met expectations. At Crystal Hall, we take all comments seriously as they help us reflect and continue improving the service we provide. We recognise that moving into or...
Dear Denise Thank you for taking the time to share your feedback. We are very sorry to hear that you feel your experience has not met expectations. At Crystal Hall, we take all comments seriously as they help us reflect and continue improving the service we provide. We recognise that moving into or supporting a loved one in residential care can be an emotional and challenging time, and we understand the concerns you have raised. Please be assured that the wellbeing, dignity, and safety of our residents are always our top priority. We work closely with residents and their families to provide personalised care, and our team is committed to listening and responding to individual needs. While we do not feel that your review reflects the care and support we deliver every day-we are committed to working with you through these issues with the social social worker and commissioning team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 January 2020Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Crystal Hall Care Home.
Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Crystal Hall Care Home.
Accreditations
There are no accreditations posted yet for Crystal Hall Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Crystal Hall Care Home
What types of Care is Crystal Hall Care Home registered for?
Mental Health Condition, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Crystal Hall Care Home have?
There are 64 Single Rooms.
What are the Facilities & Services at Crystal Hall Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Crystal Hall Care Home to the centre of Preston?
4.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crystal Hall Care Home to verify any information. View our terms and conditions. Crystal Hall Care Home has a Basic Service -what a Basic Service includes.