Submit a Review for Springbank Care Home
Howden Road, Silsden, Keighley, BD20 0JB
View Full Details of Springbank Care HomeLatest Reviews for Springbank Care Home
23 October 2025
Mum has been a resident at Springbank for just over four years now. The care she has received throughout all her time at Springbank has never been anything less than outstanding. Her physical needs are well met- if she has a medical issue it is addressed immediately . Great thought and care has also been put into respecting her dignity. The staff are very accessible. If I have a query or concern about mum communications are responded to in a timely manner . The home is spotlessly clean and has the air of an upmarket hotel.The furnishings are smart and comfortable. The gardens are well tended and provide a most beautiful outdoor space for the residents to relax in the summer months. At Christmas the seasonal decorations are stunning. Residents' birthdays are observed by the baking of their own special birthday cake, and landmark birthdays can be shared with family and friends. I am convinced that mum is receiving the best possible attention in a comfortable and caring setting.
21 October 2025
We are so happy with all of mum's care, we are always kept up to date with any changes. We feel mum is in the best and trusted hands. The care home staff are always warm & welcoming and there if needed to ask about anything. The care home is spotless as is mum's room. There's a lovely warm home-like feel as soon as you walk in, with music playing softly, so welcoming. Even though mum has lost interest in all of the wonderful activities & day trips and people who come in with animals etc it's wonderful for those residents able to enjoy this. We always say mum would have chosen here, if she could have done. The perfect place for our wonderful mum to be - thank you to all at springbank x
14 October 2025
In the short time my dad has been a resident at Springbank Care Home he has settled well into his new surroundings. He's been made to feel so welcome and comfortable into the well run Springbank Care Home family from day one. He's very happy and content, well looked after and loves to get involved with the daily activities arranged and the regular trips out. I've found all staff to be welcoming, very helpful, compassionate, understanding, considerate, supportive, talkative, well presented, happy in what they do, attentive and above all provides exceptional care for my dad with his dementia needs.
11 July 2025
We have been very happy with all the care that the team at Springbank provided. Mum could not have been anywhere better albeit for only a short time. The friendliness and professionalism have been outstanding.
25 June 2025
Our mother with dementia was at the home for 8 weeks until she passed away. We had looked round other homes but as soon as I walked in here and was welcomed so warmly I knew this was the place. It felt like a luxurious hotel and smelt lovely. The care that our mother received was the absolute best. The home has a friendly, nurturing atmosphere, it was immaculately clean, the activities are fun and plentiful, and the residents seem really happy and well looked after. The food always looked amazing, she had brilliant empathetic and and kind carers and support staff, and the management were so welcoming and you could see that they had a great relationship with the staff. You could tell it was a nice place to work. Our mum was relaxed and happy there which was so comforting to us. End of life care in the home was so respectful, caring and dignified. Her time in the home was something we will always cherish.
30 April 2025
Our mum has been resident in Bluebell wing at Springbank Care Home for over four years and we have been delighted with the care she has received . A special mention is deserved following mum's fall and broken hip. The progress that she has made is is in no small part as a result of the simply brilliant staff at Springbank who look after her day to day. All the carers clearly want the best for their elderly residents and go the extra mile (or even two!) to encourage and support them. Thanks to all of you - so grateful!
20 November 2024
Springbank Care Home creates a homely atmosphere for residents and family members. It has excellent care staff and are always greeted with a smile and excellent service. The manager and deputy manager are always on hand to help and support. It provides a safe and comfortable residence for the residents.
25 July 2024
My dad is so very well looked after by every single member of the team at Springbank. They always spend time chatting and having a laugh with him which he thoroughly enjoys. When I go to visit him the vibe at Springbank is always a calm and happy one. The team are very professional and friendly and make themselves readily available for a chat about any concerns I may have regarding my dad's health. I always receive a follow-up call or email if appropriate e.g. after a GP or district nurse visit. The three monthly reviews are very useful and a good opportunity to discuss all aspects of Dad's care. The trips out in the minibus and visits to the church rooms are greatly appreciated and I have seen residents occupied in activities doing artwork whilst singing along with the activities coordinator! Great fun! I couldn't be happier with the care my Dad receives.
28 February 2024
This review relates to the past year my husband has been cared for at Springbank Care Home during which he was extremely ill and admitted to hospital. Following his return his care has been excellent and he has improved immensely. Everyone who has been involved with his care has shown patience and compassion which has been much appreciated by me. He thoroughly enjoys the healthy nourishing food provided.
26 February 2024
My mum has been a resident for 18 months. The management and all the staff are really professional, caring, competent and run a happy home. Mum had a few health challenges recently and these were addressed well. The residents are treated as individuals eg. they all received a Christmas stocking with 4 gifts which were personally chosen and suited to them as well as a personal Christmas card. On Valentine's day they will again 'feel loved' as they receive heart biscuits and are taken out on the minibus to a garden centre. Later on in the week is an external singer. The residents selected their individual pizza toppings last week and these were then cooked for them for their tea. Everybody works hard to run a well managed home with a variety of entertainment. A resident has her own choir which they join in with and Race Equality Week was celebrated with flags, pins, sharing customs and food from the countries the staff come from. I volunteer at the home and sometimes escort residents to appointments.
11 September 2023
Having cared at home for my mother along with other family members, it was a real upset when Mum broke her leg and required an operation. Post-operation, it was obvious that the care plan had to change. Springbank Care Home has made this transition so much easier than expected. Mum is happy and we are happy thanks to all the staff at the home.
06 July 2023
My mum was in Springbank for just under a year and passed away in June this year. I cannot praise too highly every single person in this wonderful home. It is in every sense a home, not an institution, and all residents (and their relatives) are treated like family. Every member of staff treated my mum as if she was a loved friend or relative. With respect, kindness and gentleness, with her well-being, comfort and happiness at the heart of it all. They have so many activities for those residents who want to take part, with two dedicated entertainment coordinators. The manager and assistant manager are warm and caring and just can’t do enough for everyone. You can’t go wrong if you entrust your loved one to these lovely people.
06 June 2023
The following comments are about the last two years at Springbank. My other half is so settled - my daughter says - “we cannot believe how well it has all turned out”. This is after all the trauma of the previous years. All staff are very caring without exception. The food is exceptional. Senior and office staff are very approachable. Activities are carried out with great thought about the interest and enjoyment of all involved.
02 June 2023
Springbank in Silsden is flawless. Can’t praise everyone enough who works there - a true team with a fantastic leader at the front. So welcoming, helpful, and inspiring to be shown what a good care home looks like. We would not hesitate to recommend Springbank. The care, love and hard work are very visible when you visit. Keep making a difference; it is very much appreciated.
14 March 2023
The staff at the care home have been amazing - caring, compassionate, patient and hardworking. They have spent time with Dad to help him through and always take time to make the family feel welcome and informed - communication is very good.
23 February 2023
My 94-year-old mum came to Springbank Care Home from the hospital after a fracture initially for respite. The home has a lovely atmosphere, the staff are welcoming and cheerful (we are always greeted with a smile) and have helped her to become mobile again. With their encouragement, she goes to the dining room for meals and joins in the many activities on offer in the home and even down to the local chapel hall for bingo! All the staff from carers, kitchen, laundry and management are very approachable and any queries are quickly dealt with and we are kept informed. Mum's room is always clean and warm.
23 February 2023
My partner has been a resident at Springbank Care Home for the last 12 months. She has been extremely well looked after by all levels of staff and management. My partner has unfortunately got vascular dementia. The staff understand her needs, are very caring and do everything possible to encourage her to think positively. She is encouraged to take part in the daily activities the 2 dedicated members of staff have thoughtfully arranged. Meals are provided at regular times with a tea/coffee break being given mid-morning and afternoon. My partner likes the food that is offered by an extremely good chef. Residents are asked every day to select their breakfast, lunch and a choice from a menu they are helped to choose from. Yes, I would certainly recommend Springbank not only to those relatives who now find their loved one cannot care for themselves at home but also to those poor family members with dementia or Alzheimer’s.
23 February 2023
Dad was a resident in Springbank, for just over 2 years. From the first moment (during a lockdown) they met Dad, I knew that the care was individual and sensitive to his needs. Very good, tailored personal care, promoting independence with unobtrusive supervision. Regular reviews give families and residents time to reflect on care. Urgent issues are handled well, communication is excellent between staff and family. The activities are wonderful and varied, and from my experience, the best I've seen in the area. Full assessment on arrival gave staff a good picture of his life and interests. The visiting entertainment is fantastic and varied! I noticed how sensitive they were to Dad and me, staff always cared with respect and dignity. I always felt welcomed and valued. All staff who came into his room were cheerful and engaged in conversation. The building is immaculately clean and the food is outstanding. Excellent management that invests in progressive staff training and recruitment. Well done!
21 February 2023
Whilst mum only had a very short stay at Springbank, she was well cared for by the whole team, and when I say the whole team, I mean the whole team. They also made our family feel cared for and willingly gave their time to us too. Mum chose to stay at the home, having visited friends here in times past, and I could understand why, as the facilities for residents and families are outstanding. As a family, we appreciated the kitchen facilities we could use 24 hours a day and the resident's lounge that we could use for that little bit of quiet space, which we very much needed. The care team was incredibly responsive to Mum's needs and worked tirelessly to keep her safe and as comfortable as possible. At times it felt as if Mum was the only resident there and was receiving one-on-one care, but this care extended across the entire home and to all residents. For this, the Springbank team should be very proud of themselves and for what they achieve on a daily basis. Thank you for everything you do.
16 February 2023
My mother has been a resident at Springbank in Silsden since August 2022 and has been treated extremely well. Her age is 96 and has dementia. Care at home was becoming unsafe and this care home is wonderful. The level of care, attention especially in respect of personality and character and comfort is excellent. The staff are kind and empathetic and always available to speak to. Springbank is a blessing to me and my family, to know that mum is safe and happy is priceless.
Latest Reviews for Springbank Care Home
23 October 2025
Mum has been a resident at Springbank for just over four years now. The care she has received throughout all her time at Springbank has never been anything less than outstanding. Her physical needs are well met- if she has a medical issue it is addressed immediately . Great thought and care has also been put into respecting her dignity. The staff are very accessible. If I have a query or concern about mum communications are responded to in a timely manner . The home is spotlessly clean and has the air of an upmarket hotel.The furnishings are smart and comfortable. The gardens are well tended and provide a most beautiful outdoor space for the residents to relax in the summer months. At Christmas the seasonal decorations are stunning. Residents' birthdays are observed by the baking of their own special birthday cake, and landmark birthdays can be shared with family and friends. I am convinced that mum is receiving the best possible attention in a comfortable and caring setting.
21 October 2025
We are so happy with all of mum's care, we are always kept up to date with any changes. We feel mum is in the best and trusted hands. The care home staff are always warm & welcoming and there if needed to ask about anything. The care home is spotless as is mum's room. There's a lovely warm home-like feel as soon as you walk in, with music playing softly, so welcoming. Even though mum has lost interest in all of the wonderful activities & day trips and people who come in with animals etc it's wonderful for those residents able to enjoy this. We always say mum would have chosen here, if she could have done. The perfect place for our wonderful mum to be - thank you to all at springbank x
14 October 2025
In the short time my dad has been a resident at Springbank Care Home he has settled well into his new surroundings. He's been made to feel so welcome and comfortable into the well run Springbank Care Home family from day one. He's very happy and content, well looked after and loves to get involved with the daily activities arranged and the regular trips out. I've found all staff to be welcoming, very helpful, compassionate, understanding, considerate, supportive, talkative, well presented, happy in what they do, attentive and above all provides exceptional care for my dad with his dementia needs.
11 July 2025
We have been very happy with all the care that the team at Springbank provided. Mum could not have been anywhere better albeit for only a short time. The friendliness and professionalism have been outstanding.
25 June 2025
Our mother with dementia was at the home for 8 weeks until she passed away. We had looked round other homes but as soon as I walked in here and was welcomed so warmly I knew this was the place. It felt like a luxurious hotel and smelt lovely. The care that our mother received was the absolute best. The home has a friendly, nurturing atmosphere, it was immaculately clean, the activities are fun and plentiful, and the residents seem really happy and well looked after. The food always looked amazing, she had brilliant empathetic and and kind carers and support staff, and the management were so welcoming and you could see that they had a great relationship with the staff. You could tell it was a nice place to work. Our mum was relaxed and happy there which was so comforting to us. End of life care in the home was so respectful, caring and dignified. Her time in the home was something we will always cherish.
30 April 2025
Our mum has been resident in Bluebell wing at Springbank Care Home for over four years and we have been delighted with the care she has received . A special mention is deserved following mum's fall and broken hip. The progress that she has made is is in no small part as a result of the simply brilliant staff at Springbank who look after her day to day. All the carers clearly want the best for their elderly residents and go the extra mile (or even two!) to encourage and support them. Thanks to all of you - so grateful!
20 November 2024
Springbank Care Home creates a homely atmosphere for residents and family members. It has excellent care staff and are always greeted with a smile and excellent service. The manager and deputy manager are always on hand to help and support. It provides a safe and comfortable residence for the residents.
25 July 2024
My dad is so very well looked after by every single member of the team at Springbank. They always spend time chatting and having a laugh with him which he thoroughly enjoys. When I go to visit him the vibe at Springbank is always a calm and happy one. The team are very professional and friendly and make themselves readily available for a chat about any concerns I may have regarding my dad's health. I always receive a follow-up call or email if appropriate e.g. after a GP or district nurse visit. The three monthly reviews are very useful and a good opportunity to discuss all aspects of Dad's care. The trips out in the minibus and visits to the church rooms are greatly appreciated and I have seen residents occupied in activities doing artwork whilst singing along with the activities coordinator! Great fun! I couldn't be happier with the care my Dad receives.
28 February 2024
This review relates to the past year my husband has been cared for at Springbank Care Home during which he was extremely ill and admitted to hospital. Following his return his care has been excellent and he has improved immensely. Everyone who has been involved with his care has shown patience and compassion which has been much appreciated by me. He thoroughly enjoys the healthy nourishing food provided.
26 February 2024
My mum has been a resident for 18 months. The management and all the staff are really professional, caring, competent and run a happy home. Mum had a few health challenges recently and these were addressed well. The residents are treated as individuals eg. they all received a Christmas stocking with 4 gifts which were personally chosen and suited to them as well as a personal Christmas card. On Valentine's day they will again 'feel loved' as they receive heart biscuits and are taken out on the minibus to a garden centre. Later on in the week is an external singer. The residents selected their individual pizza toppings last week and these were then cooked for them for their tea. Everybody works hard to run a well managed home with a variety of entertainment. A resident has her own choir which they join in with and Race Equality Week was celebrated with flags, pins, sharing customs and food from the countries the staff come from. I volunteer at the home and sometimes escort residents to appointments.
11 September 2023
Having cared at home for my mother along with other family members, it was a real upset when Mum broke her leg and required an operation. Post-operation, it was obvious that the care plan had to change. Springbank Care Home has made this transition so much easier than expected. Mum is happy and we are happy thanks to all the staff at the home.
06 July 2023
My mum was in Springbank for just under a year and passed away in June this year. I cannot praise too highly every single person in this wonderful home. It is in every sense a home, not an institution, and all residents (and their relatives) are treated like family. Every member of staff treated my mum as if she was a loved friend or relative. With respect, kindness and gentleness, with her well-being, comfort and happiness at the heart of it all. They have so many activities for those residents who want to take part, with two dedicated entertainment coordinators. The manager and assistant manager are warm and caring and just can’t do enough for everyone. You can’t go wrong if you entrust your loved one to these lovely people.
06 June 2023
The following comments are about the last two years at Springbank. My other half is so settled - my daughter says - “we cannot believe how well it has all turned out”. This is after all the trauma of the previous years. All staff are very caring without exception. The food is exceptional. Senior and office staff are very approachable. Activities are carried out with great thought about the interest and enjoyment of all involved.
02 June 2023
Springbank in Silsden is flawless. Can’t praise everyone enough who works there - a true team with a fantastic leader at the front. So welcoming, helpful, and inspiring to be shown what a good care home looks like. We would not hesitate to recommend Springbank. The care, love and hard work are very visible when you visit. Keep making a difference; it is very much appreciated.
14 March 2023
The staff at the care home have been amazing - caring, compassionate, patient and hardworking. They have spent time with Dad to help him through and always take time to make the family feel welcome and informed - communication is very good.
23 February 2023
My 94-year-old mum came to Springbank Care Home from the hospital after a fracture initially for respite. The home has a lovely atmosphere, the staff are welcoming and cheerful (we are always greeted with a smile) and have helped her to become mobile again. With their encouragement, she goes to the dining room for meals and joins in the many activities on offer in the home and even down to the local chapel hall for bingo! All the staff from carers, kitchen, laundry and management are very approachable and any queries are quickly dealt with and we are kept informed. Mum's room is always clean and warm.
23 February 2023
My partner has been a resident at Springbank Care Home for the last 12 months. She has been extremely well looked after by all levels of staff and management. My partner has unfortunately got vascular dementia. The staff understand her needs, are very caring and do everything possible to encourage her to think positively. She is encouraged to take part in the daily activities the 2 dedicated members of staff have thoughtfully arranged. Meals are provided at regular times with a tea/coffee break being given mid-morning and afternoon. My partner likes the food that is offered by an extremely good chef. Residents are asked every day to select their breakfast, lunch and a choice from a menu they are helped to choose from. Yes, I would certainly recommend Springbank not only to those relatives who now find their loved one cannot care for themselves at home but also to those poor family members with dementia or Alzheimer’s.
23 February 2023
Dad was a resident in Springbank, for just over 2 years. From the first moment (during a lockdown) they met Dad, I knew that the care was individual and sensitive to his needs. Very good, tailored personal care, promoting independence with unobtrusive supervision. Regular reviews give families and residents time to reflect on care. Urgent issues are handled well, communication is excellent between staff and family. The activities are wonderful and varied, and from my experience, the best I've seen in the area. Full assessment on arrival gave staff a good picture of his life and interests. The visiting entertainment is fantastic and varied! I noticed how sensitive they were to Dad and me, staff always cared with respect and dignity. I always felt welcomed and valued. All staff who came into his room were cheerful and engaged in conversation. The building is immaculately clean and the food is outstanding. Excellent management that invests in progressive staff training and recruitment. Well done!
21 February 2023
Whilst mum only had a very short stay at Springbank, she was well cared for by the whole team, and when I say the whole team, I mean the whole team. They also made our family feel cared for and willingly gave their time to us too. Mum chose to stay at the home, having visited friends here in times past, and I could understand why, as the facilities for residents and families are outstanding. As a family, we appreciated the kitchen facilities we could use 24 hours a day and the resident's lounge that we could use for that little bit of quiet space, which we very much needed. The care team was incredibly responsive to Mum's needs and worked tirelessly to keep her safe and as comfortable as possible. At times it felt as if Mum was the only resident there and was receiving one-on-one care, but this care extended across the entire home and to all residents. For this, the Springbank team should be very proud of themselves and for what they achieve on a daily basis. Thank you for everything you do.
16 February 2023
My mother has been a resident at Springbank in Silsden since August 2022 and has been treated extremely well. Her age is 96 and has dementia. Care at home was becoming unsafe and this care home is wonderful. The level of care, attention especially in respect of personality and character and comfort is excellent. The staff are kind and empathetic and always available to speak to. Springbank is a blessing to me and my family, to know that mum is safe and happy is priceless.