Springbank Care Home is a family owned residential care home situated in Silsden, West Yorkshire. Built in the 18th Century, Springbank was originally a grand family home with large formal gardens.
Care is offered to 41 residents and there is a specialist unit for people with dementia. All rooms have en-suite facilities and are stylishly decorated with a high-quality finish. The communal areas are light and spacious with stunning original panelling and ornate cornicing, designed with comfort and social interaction in mind.
Group: Springbank Care Home Ltd
Person in charge: Alex Thornton (Manager)
Local Authority / Social Services: City of Bradford Metropolitan District Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 65+.
Single Rooms: 19
Rooms with ensuite WC: 19
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Spring Bank Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.6 (maximum of 10) for Spring Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Spring Bank Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.354 for Spring Bank Care Home is calculated as follows: ( (31 Excellents x 5) + (8 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 48 Ratings = 4.354
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.289 Points relating to the number of positive Reviews for Spring Bank Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3.8 Target = 0.789
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Spring Bank Care Home has a Review Score of 8.6 (8.643) from 4 Reviews
Review submitted from a Website Submission by Karen D (Daughter of Resident) on Thursday 24 May 2018. Relates to May 2018.
Delighted with the care Mum is receiving at Spring Bank. From the outset, they have gone out of their way to ensure Mum's every need is met.
Lovely room, wonderful environment with all staff approachable and friendly.
Mum has improved so much. Settling in quickly and making friends.
Activities are varied, friendly and inclusive. Lots of really good ideas and always something for Mum to take part in.
I will continue to happily recommend to family and friends.
How likely would you be to recommend Spring Bank Care Home? Extremely Likely
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Review submitted from a Website Submission by Kirsty F (Daughter of Resident) on Tuesday 8 May 2018. Relates to April 2018.
My mum was moved to Spring Bank as our chosen home on end of life care. We could not have picked a better home.
The care home itself it like a hotel. No nasty smells, cosy and to hotel standard.
The staff are wonderful and shared many jokes with my mum during her short stay here. She loved the food and company, we wouldn't have wanted her to be anywhere else.
I cannot thank the staff enough for my mum's last days.
As I work in the sector, Spring Bank care home even exceeded my expectations.
How likely would you be to recommend Spring Bank Care Home? Extremely Likely
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Review submitted from a Website Submission by Karen D (Friend of Resident) on Thursday 12 April 2018. Relates to April 2018.
When Mum reacted badly to her 1st night here, the Deputy Manager told us crossly mum's needs couldn't be met. A GP explained to her the need for settling in time.
We thought mum was in a secure dementia unit but one-night unobserved, mum left her room, walked along a corridor and upstairs and somehow hurt herself. A pressure mat was supposed to monitor her being safe in bed and although we'd brought up with the manager that this wasn't working or not always set by staff, she didn't address this for weeks and just made excuses.
Although the manager told us mum was welcome to stay permanently, 2 weeks later she told us her room was needed and further respite was unavailable. The manager later said this was because we "had concerns" and the home couldn't meet mum's needs. We'd had no communication about this.
The poor communication and lack of caring made it a very unhappy experience overall. This home isn't prepared to care for those who may have extra needs as dementia sufferers often do, especially as the illness progresses.
How likely would you be to recommend Spring Bank Care Home? Extremely Unlikely
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Review submitted from a Postal Card by M R (Resident) on Monday 29 January 2018.
They really looked after me. The staff were very good always cleaning. They came in at night to check on people.
How likely would you be to recommend Spring Bank Care Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Spring Bank Care Home
There are currently no Care Home Idol entrants who have performed at Spring Bank Care Home