Springbank Care Home

Howden Road, Silsden, Keighley BD20 0JB
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9.6 49 Reviews
  • Springbank Care Home, Keighley
Springbank Care Home is a small, family-run residence in the town of Silsden, offering a more intimate setting for up to 40 residents. Reopened by Steven Spellman after a careful refurbishment, the home has a quiet, personal feel that avoids the atmosphere of a larger care home. The team at Springbank aims to treat every resident as an extension of their own family, ensuring that the care provided is as much about companionship as it is about support.

Life at the home is defined by a sense of community and the beautiful views over the Aire Valley. Residents can spend time in the secure gardens or join in with social activities at their own pace. While the home is steeped in local history, the care provided is supported by modern systems that allow staff to stay updated on each resident’s specific needs. This blend of traditional family values and contemporary practice ensures a safe, respectful environment for everyone.

The Spellman Care ethos of "home-from-home" care is central to daily life. The group prioritises creating environments where residents can live life to the fullest, supported by a team that shares a common set of values. By combining long-standing experience with innovative care technology, Spellman Care ensures that every resident receives a service tailored specifically to their personality and preferences.
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Care Provided by Springbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1480
  • Self-Funded Residential Dementia Care: from £1480
  • RESPITE Self-Funded Residential Care: from £1480
  • RESPITE Self-Funded Residential Dementia Care: from £1480

We accept all forms of funding towards your weekly fee.

These prices are only a guideline, please contact Springbank Care Home to find out the exact price for your requirements.

Contact Springbank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Springbank Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Pickles (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome at any time.

Parking

  • Parking is available on-site.

Springbank Care Home Reviews (49)

9.6

Springbank Care Home has a Review Score of 9.6 (9.645) out of 10, based on 12 reviews in the last 2 years.
Over all time Springbank Care Home has 49 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Springbank Care Home
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Total of 49, showing 21-40
Review from John F (Partner of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been a resident at Springbank Care Home for the last 12 months. She has been extremely well looked after by all levels of staff and management. My partner has unfortunately got vascular dementia. The staff understand her needs, are very caring and do everything possible to encourage her
to think positively. She is encouraged to take part in the daily activities the 2 dedicated members of staff have thoughtfully arranged.
Meals are provided at regular times with a tea/coffee break being given mid-morning and afternoon.
My partner likes the food that is offered by an extremely good chef. Residents are asked every day to select their breakfast, lunch and a choice from a menu they are helped to choose from.
Yes, I would certainly recommend Springbank not only to those relatives who now find their loved one cannot care for themselves at home but also to those poor family members with dementia or Alzheimer’s.
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Review from Claire H (Daughter of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was a resident in Springbank, for just over 2 years. From the first moment (during a lockdown) they met Dad, I knew that the care was individual and sensitive to his needs.
Very good, tailored personal care, promoting independence with unobtrusive supervision. Regular reviews give families and
residents time to reflect on care. Urgent issues are handled well, communication is excellent between staff and family.
The activities are wonderful and varied, and from my experience, the best I've seen in the area.
Full assessment on arrival gave staff a good picture of his life and interests. The visiting entertainment is fantastic and varied!
I noticed how sensitive they were to Dad and me, staff always cared with respect and dignity. I always felt welcomed and valued. All staff who came into his room were cheerful and engaged in conversation.
The building is immaculately clean and the food is outstanding. Excellent management that invests in progressive staff training and recruitment.
Well done!
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Review from Hilary W (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst mum only had a very short stay at Springbank, she was well cared for by the whole team, and when I say the whole team, I mean the whole team. They also made our family feel cared for and willingly gave their time to us too.
Mum chose to stay at the home, having visited friends here in times
past, and I could understand why, as the facilities for residents and families are outstanding. As a family, we appreciated the kitchen facilities we could use 24 hours a day and the resident's lounge that we could use for that little bit of quiet space, which we very much needed.
The care team was incredibly responsive to Mum's needs and worked tirelessly to keep her safe and as comfortable as possible. At times it felt as if Mum was the only resident there and was receiving one-on-one care, but this care extended across the entire home and to all residents. For this, the Springbank team should be very proud of themselves and for what they achieve on a daily basis. Thank you for everything you do.
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Review from Avril D (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Springbank in Silsden since August 2022 and has been treated extremely well. Her age is 96 and has dementia. Care at home was becoming unsafe and this care home is wonderful. The level of care, attention especially in respect of personality and character and comfort
is excellent. The staff are kind and empathetic and always available to speak to. Springbank is a blessing to me and my family, to know that mum is safe and happy is priceless.
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Review from I D (Son of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A really impressive care home.
High-quality carpets, curtains, furniture, food and staff.
Nothing to complain about, if there was, believe me, my mother would have done - dementia or not!
Full marks to all involved.
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Review from Pauline P (Friend of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's unfair to say this review only applies to December. My friend has been a resident since April 2022, although she had spent time here earlier.
She has dementia and lives in her own world most of the time, but I am so happy with the care she receives. I don't visit very often as she now doesn't
know who I am, but I'm not judged. I know she is safe, warm, well fed and cared for.
The staff are all great, and I mean all staff, not just carers; everyone does a remarkable job. Thank you.
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Review from Gail H (Daughter of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Springbank has provided my mum with exceptional care. Since she moved into the home last November, they couldn't have done more to make her feel at home. I know she feels safe, well-fed, comfortable, warm, and above all, happy. They have made her part of the team and encouraged her to join in, which
has resulted in her being more like herself than she has in years. As a nurse, who managed three nursing homes, I think she feels part of the team. The care she's been given and the way the home is run have allowed Mum to have a purpose and feel valued. I know she feels at home because when we are out, she will say it's time to go back to Springbank at the end of our trip. Well done to everyone that works at Springbank, and thank you.
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Review from Lee W (Son of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Springbank for over a year, and she's very happy.
We looked at three others, and we are very happy with the care she gets.
They now have a minibus to take them out for trips which my mum has been on two so far.
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Review from Amanda K (Daughter of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Springbank enough for their care and empathy whilst Mum is at the care home. Nothing is too much trouble, and a smile awaits your arrival re visitations. Things have been tough with Covid, but all the staff conduct a professional well-organised outlook and helpfulness. Thank you!
Reply from Philippa Young, Group Quality Assurance Manager at Springbank Care HomeThank you for your kind words and lovely review. I will ensure it is passed on to the staff; we are really grateful for your feedback.
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Review from Christine H (Stepdaughter of Resident) published on 14 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother-in-law has been at Springbank since just before Christmas 2021, in fact, a week before the latest lockdown, which made things much more difficult with no visits etc. All the staff, and especially the management team, have been very supportive at this difficult time. We have been updated
regularly on Covid changes, and everyone has been very helpful with phone calls and emails. Nothing is too much trouble, and everyone is very friendly. We are very pleased we chose Springbank; it was highly recommended to us, and so far, is living up to its reputation. I am very much looking forward to the high tea!
Reply from April Howie, Deputy at Springbank Care HomeHi Christine, thanks so much for your lovely comments. We look forward to seeing you at the high tea soon!
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Review from Ian D (Daughter of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has spent the last 6 weeks in respite after breaking her hip. She has found the staff in Springbank very kind and caring.
My mum has been allowed the freedom of the home and gardens. In the last few weeks, we have been allowed to bring her out.
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Review from B S (Daughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has Lewy Bodies Dementia, and I approached Springbank after he was admitted to hospital after things reached something of a crisis at home and he couldn’t be cared for at home anymore. I looked at several options in the local area before we made a selection. Finding a care home is such a difficult
thing to do for your loved one, but from the first contact onwards, Dad and our family have been treated with nothing but kindness, professionalism and care by the Springbank team.
Special mention goes to the lady, who showed us around the facilities initially, then supported us with Dad’s move to Springbank, and who communicates clearly and carefully about his daily needs and care. Things like ensuring he has a limited range of carers looking after him, so he can form a trusting bond with them, have really helped Dad to settle in.
There is so much that is hard about coping with a dementia diagnosis in the family - finding Springbank for Dad is something I feel truly grateful for.
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Review from Gill H (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel incredibly lucky that we found Springbank for Mum. It is an exceptional care home where each resident is treated with dignity and respect and receives individual care according to their needs. Mum was able to take part in a variety of activities, and her interests and skills were always respected.
Now that Mum has advanced dementia she is receiving care in one of the specialist wings at Springbank. The management of Springbank is excellent; families receive regular communications and individual messages about family members. Throughout the Covid crisis, Springbank has treated families with empathy and adapted to ensure that we could make visits, eg by building a meeting pod in the grounds and facilitating window visits. Carers are always friendly and informative when we call about Mum, and we always feel that our contact is important to them.
The environment of Springbank is excellent. We really appreciate the decor and ambience of the Victorian building.
Excellent.
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Review from Jeff C (Son of Resident) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Placing our much-loved father, who suffers from dementia, into care last year was such a traumatic decision for our family to take.
The search for a care home we would be happy with was not an easy task. The moment we met the manager and her team at Springbank however we knew we had found the right
place for Dad as we felt confident he would have the love and support he needed.
The home itself is very clean and beautifully decorated. We were keen that the place we chose felt as much like "home from home" as possible and we felt the Springbank Care Home gave us that. When you enter the building it is very much like walking into a hotel.
All staff present themselves in such a very friendly and caring way giving us much confidence that Dad is being really well cared for. Nothing has been too much trouble for any of them. Dad often talks to us as if he is in his own home and repeatedly will say how lovely it is. We thank all the staff for all they do.
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Review from Stephanie R (Granddaughter of Resident) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my grandparents moved to Springbank in September 2019 after my grandad suffered a heart attack and my nan couldn’t care for him. Their stay was only meant to last the length of Grandad’s recovery but the service was so excellent every time I asked if they wanted to go home they would say “just
one more week”.
It was a pleasure seeing them gain their social life back with all of the events planned around the home and I could really enjoy spending quality time with them instead of carrying out carer duties.
My grandad sadly passed away in January 2020 but they kindly allowed me to live with my nan the week of my grandad passing, so speaking from personal experience how well every aspect of the home is run. I have seen how quick staff are to react to emergencies and how much heart they have for all of their residents.
When the pandemic hit Springbank adapted phenomenally and I have still been able to visit my nan regularly and see she is continually being well looked after.
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Review from Jill B (Daughter of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was sadly only in Springbank for 6-weeks, but I could not have wished for a better place for her to stay. The care home itself is like a hotel and spotlessly clean.
The staff are amazing, so caring and friendly. I would like to say a special thank you to two particular staff members, who were
so lovely with my mum and myself, and I felt went above and beyond.
I would definitely recommend Springbank.
Reply from Alethea Morton, Marketing Manager at Springbank Care HomeThank you for taking the time to leave a review for Springbank Care Home, and for your kind words. We welcome all the feedback we receive about the service, and it is especially pleasing when families tell us that we have provided good care. I'll pass your comments onto the team, who will be delighted with the feedback. Thank you.
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Review from David J (Son of Resident) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last 21-months of her life as a resident. She died in September 2020. She moved there when life became impossible at home. From day one, the staff, without exception, did their very best to make her as welcome and as comfortable as possible -including the laundry lady. What stands
out is the willingness to allow residents to make decisions about their daily routine. There is no regimentation and residents are treated with great respect and as individual people. Every effort was made to provide entertainment where appropriate.
When medical issues arose appropriate action was taken.
We had regular relatives meetings together with residents and management, where we were encouraged to make suggestions for any improvements.
The building itself is beautiful, spacious and kept spotlessly clean.
Reply from Alethea Morton, Marketing Manager at Springbank Care HomeThank you for taking the time to leave a review for Springbank Care Home, and for your kind words. We welcome all the feedback we receive about the service, and it is especially pleasing when families tell us that we have provided good care. I'll pass your comments onto the team, who will be delighted with the feedback. Thank you.
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Review from Joanne R (Niece of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Springbank is a lovely, welcoming place, which is beautifully decorated, more like a hotel than a care home. But their greatest asset is the staff; they are dedicated and caring, often going above and beyond. I would highly recommend Springbank.
Reply from Alethea Morton, Marketing Manager at Springbank Care HomeThank you for taking the time to leave a review for Springbank Care Home, and for your kind words. We welcome all the feedback we receive about the service, and it is especially pleasing when families tell us that we are providing good care. I'll pass your comments onto the team, who will be delighted with the feedback. Thank you.
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Review from Barbara D (Respite Resident) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good facility, lovely staff who bent over backwards to help. Nothing was too much trouble.
Food generally of a very good standard.
The room was clean, comfortable and well equipped.
Nice atmosphere with plenty of options to keep occupied.
Reply from Alethea Morton, Marketing Manager at Springbank Care HomeThank you for taking the time to leave a review for Springbank Care Home, and for your kind words. We welcome all the feedback we receive about the service, and it is especially pleasing when families tell us that we are providing good care. I'll pass your comments onto the team, who will be delighted with the feedback on your experience with us.
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Review from Alistair W (Son of Resident) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is extremely well looked after despite the difficulties experienced in 2020.
The kitchen staff are on the ball, serving good quality food.
The care staff are very friendly and encouraging both to my father and myself.
I would not hesitate to recommend Spring Bank.
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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Springbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Springbank Care Home is calculated as follows: ( (121 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Springbank Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 02 Mar 2026

General Residential Care, Dementia Residential Care and Palliative Care rooms available. (Respite & Permanent).

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Awards / Recognitions (19)

Meet the Team (2)

Lisa

Lisa Pickles

Job Title: Registered Manager Joined: 2021

I joined the Springbank team as the Registered Manager in November 2021.


I come from a background of working in complex mental health and specialist care for those living with dementia. I am truly compassionate about striving for the best possible outcomes for our residents, becoming a central part of our community and continuously improving who we are and what we do.


See more staff profiles at https://spellmancare.co.uk/springbank/meet-the-team

April

April Howie

Job Title: Deputy Manager Joined: 2018

I’ve been working at Springbank for the past 6 years, currently working in the Deputy Manager position. I have achieved my NVQ Level 5 in Leadership and Management in Health & Social Care.


My passion is getting to know our residents as individuals and continually looking at how we can improve how we work at Springbank in order to positively improve the lives of our residents, providing them with the care that they deserve.


See more staff profiles at https://spellmancare.co.uk/springbank/meet-the-team

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