Submit a Review for Hayes Cottage Nursing Home
Grange Road, Hayes, UB3 2RR
View full details of Hayes Cottage Nursing HomeLatest Reviews for Hayes Cottage Nursing Home
19 June 2026
The care I receive is second to none. All the staff are very kind and caring, and the nursing care is excellent; they go above and beyond to support me with my care needs always.
I look forward to the activities which gives me the opportunity to socialise, and our activities organiser is very
engaging and makes my day!
The quality of the food is satisfactory, but not always hot when served.
The atmosphere is a friendly one.
11 June 2026
I am happy with the care my mothers receiving. The staff are friendly and helpful. My mother seems to be content.
11 June 2026
I value Hayes Cottage Nursing Home an excellent grade. Individual staff are very good, but they are too busy; therefore, services are sometimes not an Excellent grade.
11 June 2026
I am happy with the staff; they are kind and helpful. Always they treat me with dignity and respect. I am happy here at Hayes Cottage Nursing Home; it is my home. The activities are very good and very engaging. I feel safe, protected and respected.
11 June 2026
I am very happy with my care. Staff is kind and happy. Very supportive and helpful. I am treated with dignity. Very good activities every day, they are enjoyable. Did make a difference to my life.
11 June 2026
The care and compassion shown to my dad at the home, in my opinion, is outstanding. The nursing staff, carers, cooks & cleaners, and admin are always warm, friendly, welcoming & treat my dad with dignity, respect and affection. I have developed a good relationship with all & the kindness shown to
residents and family is really appreciated. I have even been invited to join my dad for meals during my visits, very thoughtful. It gives me, my family great comfort & reassurance that my dad is being well cared for in such a supportive environment. Thank you all for your dedication, empathy and genuine kindness.
11 June 2026
My mum, Mohinder, is in care at the Hayes Cottage. We have found there are many activities for the elderly, something for them to do every day. All the staff are very helpful and friendly, and mum finds it easy to get on with everyone and enjoys chatting to people here.
02 June 2026
Staff are excellent, looking after my husband. Home is always clean. Friendly, personnel, nurses and carers do their job with care and dignity. Managers are very approachable and helpful.
27 May 2026
I was very pleased that Hayes Cottage Nursing Home was able to receive my mother at short notice, as she was being discharged from hospital. My mum appears to be happy in her new environment, which is the object of the experience. She finds both the care and the food to be very good. The staff are
very friendly and conscientious.
30 December 2025
My dad & family had the great experience with the staff at Hayes Cottsge.
From dad's first day to his last.
They kept his dignity at all times.
They made family welcome anytime day or night.
Everything was with a personal touch from speaking on the phone to the visits.
Most importantly my
dad was happy there and it was like his home from home.
02 December 2025
Just really bad food and the staff said it will get better however it's haven't
And the carers take too long to get to the people who need the care and when staff get "punishment" it will change for a day but the go back to how it was and the staff like talking to each other instead of doing there
jobs and when you try to talk to the head nurse or the manager the staff will take the complaint on you and or your family in the care home.
And my Dad has been in the care home for a year now but when he first when into the care home the managers never introduced themselves to us.
And they inconsistently move staff around so when the people in the care home needs they're baths or showers they are left with people they don't know or don't have a bond because they were moved upstairs for no real reason and that can leave people feeling uncomfortable when having a shower or bath.
06 October 2025
When I was looking for a care home for my father, Hayes Cottage stood out from the others immediately. The staff member who showed us round was so warm and friendly that I knew it was the right place for dad. I've met many staff since then and they have all lived up to my first impression. Accepting
that a parent needs to move into residential care is incredibly difficult and having them surrounded by staff who are friendly, professional and understand what you're going through really does make that decision easier.
Dad was really quite poorly when he came to Hayes Cottage but the care he's received has helped him to improve hugely. He takes part in all the activities he's able to, and it has been lovely to see his smiling face among the photos on the noticeboard each month.
All the staff - carers, nurses, activity staff, admin and management - genuinely care. That, more than anything, is why I picked Hayes Cottage, and why I'm so grateful. Thank you!
22 August 2025
After my dad's first 3 days at the care home, we knew it would not be for long as he was end of life, and I was allowed to stay with my dad 24 hours a day, which I know meant a lot to him and especially to me. Everybody was extremely accommodating, helpful, gracious, and polite, as I know this is
not the normal. I'm ever so grateful, as was my dad. Certain members of staff need extra credit as they really did shine. 5 in particular, thank you.
18 August 2025
I am so happy with the care my husband has received. He's been there since December 2023 and has had nothing but the best care. Everyone looking after him as follows, I would like to thank, from my husband and myself, the carers on the first floor, nurses on the first floor, activity staff and of
course management. I can't thank them all enough for being so kind to myself and my husband. Thank you all for your caring and hard work.
26 February 2025
From the first day, my mum was always very well cared for. She got on exceptionally well with all the staff, who always had time for her. They always made sure she was well dressed and her hair brushed. She loved to join in all the different available activities. We would always find her with a
smile on her face when we went to visit and often would laugh and joke with the staff. As a family, we felt reassured that she was being well cared for at all times. Thank you.
30 October 2024
From start to finish everyone was so kind and helpful in getting my brother in, settled and wonderfully cared for during his year here. The staff went above and beyond continuously to make sure that not only were his physical needs attended to but kept him in such an emotionally stable place too.
Right up until his passing the support and care given to both of us was exceptional. I shall be forever grateful.
15 October 2024
Staff are welcoming, kind and appear caring. They encourage residents to join in activities and sessions.
Food is ok but could be better, those not in the dining room are not asked what they want and food is served plated. Desserts are awful, main meals are ok but could be better as meat is tough
and everything is covered in gravy even when it is not wanted.
17 September 2024
After being slightly nervous about Dad being put in a home, which I would imagine most people would think that way. This home has given my father back his dignity, he is looked after 24 hours a day by a dedicated team of professionals. My family and I can't thank them enough for everything they have
done, but most importantly, they have given him a quality of life that we could not give him at home.
02 September 2024
My wife came first and I was so pleased with the entire home, I wanted to be with her as she was so poorly. I moved in temporarily to be with her until she sadly passed away last week. I cannot fault the care provided, friendly staff, kindness and happiness throughout. I found the simple meals so
beautiful, I enjoyed them all and the fresh fruit and the odd glass of wine were a regular treat. The activities provided were great but couldn't always be there as I was comforting my wife. I will be moving out to be with my son in sheltered accommodation next month but when the time comes and I will need a nursing home I will be coming straight back to Hayes Cottage.
28 March 2024
My wife received the very best care during her three months at Hayes Cottage Nursing Home. The staff were caring, sympathetic and courteous at all times. They treated my wife with dignity and welcomed us as a family when we visited. The home was spotlessly clean, the food was good and the activities
well planned. The home is a credit to the management and staff. Thank you for taking such good care of my wife.
Latest Reviews for Hayes Cottage Nursing Home
19 June 2026
The care I receive is second to none. All the staff are very kind and caring, and the nursing care is excellent; they go above and beyond to support me with my care needs always.
I look forward to the activities which gives me the opportunity to socialise, and our activities organiser is very
engaging and makes my day!
The quality of the food is satisfactory, but not always hot when served.
The atmosphere is a friendly one.
11 June 2026
I am happy with the care my mothers receiving. The staff are friendly and helpful. My mother seems to be content.
11 June 2026
I value Hayes Cottage Nursing Home an excellent grade. Individual staff are very good, but they are too busy; therefore, services are sometimes not an Excellent grade.
11 June 2026
I am happy with the staff; they are kind and helpful. Always they treat me with dignity and respect. I am happy here at Hayes Cottage Nursing Home; it is my home. The activities are very good and very engaging. I feel safe, protected and respected.
11 June 2026
I am very happy with my care. Staff is kind and happy. Very supportive and helpful. I am treated with dignity. Very good activities every day, they are enjoyable. Did make a difference to my life.
11 June 2026
The care and compassion shown to my dad at the home, in my opinion, is outstanding. The nursing staff, carers, cooks & cleaners, and admin are always warm, friendly, welcoming & treat my dad with dignity, respect and affection. I have developed a good relationship with all & the kindness shown to
residents and family is really appreciated. I have even been invited to join my dad for meals during my visits, very thoughtful. It gives me, my family great comfort & reassurance that my dad is being well cared for in such a supportive environment. Thank you all for your dedication, empathy and genuine kindness.
11 June 2026
My mum, Mohinder, is in care at the Hayes Cottage. We have found there are many activities for the elderly, something for them to do every day. All the staff are very helpful and friendly, and mum finds it easy to get on with everyone and enjoys chatting to people here.
02 June 2026
Staff are excellent, looking after my husband. Home is always clean. Friendly, personnel, nurses and carers do their job with care and dignity. Managers are very approachable and helpful.
27 May 2026
I was very pleased that Hayes Cottage Nursing Home was able to receive my mother at short notice, as she was being discharged from hospital. My mum appears to be happy in her new environment, which is the object of the experience. She finds both the care and the food to be very good. The staff are
very friendly and conscientious.
30 December 2025
My dad & family had the great experience with the staff at Hayes Cottsge.
From dad's first day to his last.
They kept his dignity at all times.
They made family welcome anytime day or night.
Everything was with a personal touch from speaking on the phone to the visits.
Most importantly my
dad was happy there and it was like his home from home.
02 December 2025
Just really bad food and the staff said it will get better however it's haven't
And the carers take too long to get to the people who need the care and when staff get "punishment" it will change for a day but the go back to how it was and the staff like talking to each other instead of doing there
jobs and when you try to talk to the head nurse or the manager the staff will take the complaint on you and or your family in the care home.
And my Dad has been in the care home for a year now but when he first when into the care home the managers never introduced themselves to us.
And they inconsistently move staff around so when the people in the care home needs they're baths or showers they are left with people they don't know or don't have a bond because they were moved upstairs for no real reason and that can leave people feeling uncomfortable when having a shower or bath.
06 October 2025
When I was looking for a care home for my father, Hayes Cottage stood out from the others immediately. The staff member who showed us round was so warm and friendly that I knew it was the right place for dad. I've met many staff since then and they have all lived up to my first impression. Accepting
that a parent needs to move into residential care is incredibly difficult and having them surrounded by staff who are friendly, professional and understand what you're going through really does make that decision easier.
Dad was really quite poorly when he came to Hayes Cottage but the care he's received has helped him to improve hugely. He takes part in all the activities he's able to, and it has been lovely to see his smiling face among the photos on the noticeboard each month.
All the staff - carers, nurses, activity staff, admin and management - genuinely care. That, more than anything, is why I picked Hayes Cottage, and why I'm so grateful. Thank you!
22 August 2025
After my dad's first 3 days at the care home, we knew it would not be for long as he was end of life, and I was allowed to stay with my dad 24 hours a day, which I know meant a lot to him and especially to me. Everybody was extremely accommodating, helpful, gracious, and polite, as I know this is
not the normal. I'm ever so grateful, as was my dad. Certain members of staff need extra credit as they really did shine. 5 in particular, thank you.
18 August 2025
I am so happy with the care my husband has received. He's been there since December 2023 and has had nothing but the best care. Everyone looking after him as follows, I would like to thank, from my husband and myself, the carers on the first floor, nurses on the first floor, activity staff and of
course management. I can't thank them all enough for being so kind to myself and my husband. Thank you all for your caring and hard work.
26 February 2025
From the first day, my mum was always very well cared for. She got on exceptionally well with all the staff, who always had time for her. They always made sure she was well dressed and her hair brushed. She loved to join in all the different available activities. We would always find her with a
smile on her face when we went to visit and often would laugh and joke with the staff. As a family, we felt reassured that she was being well cared for at all times. Thank you.
30 October 2024
From start to finish everyone was so kind and helpful in getting my brother in, settled and wonderfully cared for during his year here. The staff went above and beyond continuously to make sure that not only were his physical needs attended to but kept him in such an emotionally stable place too.
Right up until his passing the support and care given to both of us was exceptional. I shall be forever grateful.
15 October 2024
Staff are welcoming, kind and appear caring. They encourage residents to join in activities and sessions.
Food is ok but could be better, those not in the dining room are not asked what they want and food is served plated. Desserts are awful, main meals are ok but could be better as meat is tough
and everything is covered in gravy even when it is not wanted.
17 September 2024
After being slightly nervous about Dad being put in a home, which I would imagine most people would think that way. This home has given my father back his dignity, he is looked after 24 hours a day by a dedicated team of professionals. My family and I can't thank them enough for everything they have
done, but most importantly, they have given him a quality of life that we could not give him at home.
02 September 2024
My wife came first and I was so pleased with the entire home, I wanted to be with her as she was so poorly. I moved in temporarily to be with her until she sadly passed away last week. I cannot fault the care provided, friendly staff, kindness and happiness throughout. I found the simple meals so
beautiful, I enjoyed them all and the fresh fruit and the odd glass of wine were a regular treat. The activities provided were great but couldn't always be there as I was comforting my wife. I will be moving out to be with my son in sheltered accommodation next month but when the time comes and I will need a nursing home I will be coming straight back to Hayes Cottage.
28 March 2024
My wife received the very best care during her three months at Hayes Cottage Nursing Home. The staff were caring, sympathetic and courteous at all times. They treated my wife with dignity and welcomed us as a family when we visited. The home was spotlessly clean, the food was good and the activities
well planned. The home is a credit to the management and staff. Thank you for taking such good care of my wife.