Hayes Cottage Nursing Home

Grange Road, Hayes UB3 2RR
Review Us
9.5 75 Reviews
  • Hayes Cottage Nursing Home, Hayes
Hayes Cottage Nursing Home is located in scenic surroundings and offers an ideal interior for carers to specialise in mental health related care, including for adults with dementia and learning disabilities.

Respite and palliative packages are also available at Hayes Cottage, which has its own dementia unit, 24 hour nursing cover and strong links with local health professionals.

A day room and conservatory add to the homely comforts, with many social gatherings and entertainments ensuring there is much residents to enjoy.
Show Hayes Cottage Nursing Home on the Map

Care Provided by Hayes Cottage Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1600 – £1800
  • Self-Funded Nursing Dementia Care: £1600 – £1800

Fess is based on Pre- Assessments and Care needs.

The price(s) shown are provided by the care home. Contact Hayes Cottage Nursing Home for full pricing details and T&Cs.

Contact Hayes Cottage Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hayes Cottage Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Monica Rasura (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Viewing visits can be booked with them through the Reception, which is open from 9am - 5pm.

Parking

  • They have on-site Parking available.

Hayes Cottage Nursing Home Reviews (75)

9.5

Hayes Cottage Nursing Home has a Review Score of 9.5 (9.479) out of 10, based on 19 reviews in the last 2 years.
Over all time Hayes Cottage Nursing Home has 75 reviews.

Overall Experience
  • 55
  • 16
  • 3
  • 1
  • 0
Date Published
  • 75
  • 9
  • 14
  • 19
  • 56
Reviewer Connection to Hayes Cottage Nursing Home
  • 25
  • 11
  • 9
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 75, showing 1-20
Review from B V (Resident) assisted by family/friend published on 19 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I receive is second to none. All the staff are very kind and caring, and the nursing care is excellent; they go above and beyond to support me with my care needs always.
I look forward to the activities which gives me the opportunity to socialise, and our activities organiser is very engaging
and makes my day!
The quality of the food is satisfactory, but not always hot when served.
The atmosphere is a friendly one.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much Betty for taking the time to share your feedback. We are delighted to hear that you feel well cared for and that our nursing and care teams have been able to provide the kindness, compassion, and support you deserve. Your lovely comments about our staff and activities organizer mean a great deal to us, and we will ensure they are shared with the team.
Thank you for highlighting your concern regarding the temperature of the food when it is served. We take your feedback seriously and will review this with our catering and care teams to ensure meals are served at an appropriate temperature and to improve our residents' dining experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D P (Son of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care my mothers receiving. The staff are friendly and helpful. My mother seems to be content.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you very much for taking the time to share your feedback.
We are really pleased to hear that you are happy with the care your mother is receiving and that you find our staff friendly and helpful. It is especially important to us that your mother feels content and well supported, as her wellbeing and comfort are always our top priorities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T T (Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I value Hayes Cottage Nursing Home an excellent grade. Individual staff are very good, but they are too busy; therefore, services are sometimes not an Excellent grade.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you for taking the time to share your feedback and for recognising the dedication of our staff at Hayes Cottage Nursing Home.
Our staff work extremely hard to deliver high standards of care, and your positive comments about them are very much appreciated.
We also acknowledge your comment regarding staff being busy. We understand how important it is for care and support to feel unhurried and consistently excellent. We continue to review staffing levels, workflows, and service delivery to ensure we maintain the highest possible standards for all residents.
Your feedback is valuable to us as it helps identify where improvements can be made.
Thank you again for your honest review and for helping us continue to improve our service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D K (Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the staff; they are kind and helpful. Always they treat me with dignity and respect. I am happy here at Hayes Cottage Nursing Home; it is my home. The activities are very good and very engaging. I feel safe, protected and respected.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for taking the time to share your lovely feedback.
We are delighted to hear that you are happy at Hayes Cottage Nursing Home and that you feel safe, supported, and at home with us. It is especially important to us that you feel treated with dignity and respect at all times, so your kind words about our staff are greatly appreciated and will mean a lot to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joel S (Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my care. Staff is kind and happy. Very supportive and helpful. I am treated with dignity. Very good activities every day, they are enjoyable. Did make a difference to my life.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for sharing your kind feedback.
We are really pleased to hear that you are happy with your care and that you feel supported by our team. It is wonderful to know that the staff are kind, helpful, and treat you with dignity, as this is always our top priority.
We are also glad that you are enjoying the daily activities and that they are making a positive difference to your life. Your comfort, wellbeing, and happiness are very important to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claudine B (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion shown to my dad at the home, in my opinion, is outstanding. The nursing staff, carers, cooks & cleaners, and admin are always warm, friendly, welcoming & treat my dad with dignity, respect and affection. I have developed a good relationship with all & the kindness shown to residents
and family is really appreciated. I have even been invited to join my dad for meals during my visits, very thoughtful. It gives me, my family great comfort & reassurance that my dad is being well cared for in such a supportive environment. Thank you all for your dedication, empathy and genuine kindness.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeWe are truly grateful for your kind words and delighted to hear that you and your family feel reassured by the care and support your dad receives. Providing compassionate, person-centered care while treating every resident with dignity, respect, and kindness is at the heart of everything we do, so it is wonderful to know that this has been your experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charnett B (Son of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, Mohinder, is in care at the Hayes Cottage. We have found there are many activities for the elderly, something for them to do every day. All the staff are very helpful and friendly, and mum finds it easy to get on with everyone and enjoys chatting to people here.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you for your kind words about our team. Your feedback means a great deal to us, and we look forward to continuing to support your mum and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G K (Wife of Resident) published on 2 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent, looking after my husband. Home is always clean. Friendly, personnel, nurses and carers do their job with care and dignity. Managers are very approachable and helpful.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for your lovely feedback. Were delighted to hear that your husband feels well cared for and that youve had such positive experiences with our team. Our staff work hard to create a clean, welcoming environment where residents are treated with dignity and kindness, so it truly means a lot to know this is reflected in your visits.

Your kind words about our nurses, carers and management team are greatly appreciated. Were always here to support you and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N S (Son of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very pleased that Hayes Cottage Nursing Home was able to receive my mother at short notice, as she was being discharged from hospital. My mum appears to be happy in her new environment, which is the object of the experience. She finds both the care and the food to be very good. The staff are very
friendly and conscientious.
Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for your lovely review . It means so much to us and we are happy that your mum feels comfortable and happy at Hayes .
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy W (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad & family had the great experience with the staff at Hayes Cottsge.
From dad's first day to his last.
They kept his dignity at all times.
They made family welcome anytime day or night.
Everything was with a personal touch from speaking on the phone to the visits.
Most importantly my
dad was happy there and it was like his home from home.
Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing HomeThank you, Tracy, for your lovely review. We are so happy to know that we made a difference.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Just really bad food and the staff said it will get better however it's haven't
And the carers take too long to get to the people who need the care and when staff get "punishment" it will change for a day but the go back to how it was and the staff like talking to each other instead of doing there
jobs and when you try to talk to the head nurse or the manager the staff will take the complaint on you and or your family in the care home.
And my Dad has been in the care home for a year now but when he first when into the care home the managers never introduced themselves to us.
And they inconsistently move staff around so when the people in the care home needs they're baths or showers they are left with people they don't know or don't have a bond because they were moved upstairs for no real reason and that can leave people feeling uncomfortable when having a shower or bath.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you for sharing your feedback. I am very sorry to hear that you feel this way and want to assure you that your concerns are taken seriously. Our priority is always to provide safe, high-quality, and person-centered care.
I regularly discuss any issues or concerns directly with your mother and address these promptly with her . However, I would also welcome the opportunity to speak with you personally so that we can work together to resolve any outstanding matters. My door is always open, and you are welcome to contact me by phone or email at any time.
We value feedback from residents and families as it helps us improve the service we provide. Thank you again for bringing this to my attention. Your comments will be reviewed carefully, and we will take steps to ensure the best possible care for your loved one
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S R (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was looking for a care home for my father, Hayes Cottage stood out from the others immediately. The staff member who showed us round was so warm and friendly that I knew it was the right place for dad. I've met many staff since then and they have all lived up to my first impression. Accepting
that a parent needs to move into residential care is incredibly difficult and having them surrounded by staff who are friendly, professional and understand what you're going through really does make that decision easier.
Dad was really quite poorly when he came to Hayes Cottage but the care he's received has helped him to improve hugely. He takes part in all the activities he's able to, and it has been lovely to see his smiling face among the photos on the noticeboard each month.
All the staff - carers, nurses, activity staff, admin and management - genuinely care. That, more than anything, is why I picked Hayes Cottage, and why I'm so grateful. Thank you!
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for your kind words and for taking the time to share your experience. We know how difficult it can be to make the decision for a loved one to move into residential care, and we are truly glad that you felt supported and reassured throughout the process.It's wonderful to hear that your father has settled in well, is enjoying activities, and that you can see the positive difference in his health and wellbeing. Our whole team , are dedicated to providing the best possible care, and your feedback means a great deal to all of us.Thank you again for trusting Hayes Cottage to care for your father. We are grateful for the opportunity to support him and your famil
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barry F (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After my dad's first 3 days at the care home, we knew it would not be for long as he was end of life, and I was allowed to stay with my dad 24 hours a day, which I know meant a lot to him and especially to me. Everybody was extremely accommodating, helpful, gracious, and polite, as I know this is not
the normal. I'm ever so grateful, as was my dad. Certain members of staff need extra credit as they really did shine. 5 in particular, thank you.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for your lovely review. I will be sharing it with the team. Im really pleased that we could make a positive difference for both your dad and yourself.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Wife of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with the care my husband has received. He's been there since December 2023 and has had nothing but the best care. Everyone looking after him as follows, I would like to thank, from my husband and myself, the carers on the first floor, nurses on the first floor, activity staff and of course
management. I can't thank them all enough for being so kind to myself and my husband. Thank you all for your caring and hard work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M L (Son of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day, my mum was always very well cared for. She got on exceptionally well with all the staff, who always had time for her. They always made sure she was well dressed and her hair brushed. She loved to join in all the different available activities. We would always find her with a smile
on her face when we went to visit and often would laugh and joke with the staff. As a family, we felt reassured that she was being well cared for at all times. Thank you.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for taking the time to leave us such a lovely review. We always strive to do our best and provide the highest quality of care for our residents, as Hayes is their home.Your kind words mean a lot to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne D (Sister of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From start to finish everyone was so kind and helpful in getting my brother in, settled and wonderfully cared for during his year here. The staff went above and beyond continuously to make sure that not only were his physical needs attended to but kept him in such an emotionally stable place too. Right
up until his passing the support and care given to both of us was exceptional. I shall be forever grateful.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much Anne for your lovely review. I will share it with the wider team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B D (Relative of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are welcoming, kind and appear caring. They encourage residents to join in activities and sessions.
Food is ok but could be better, those not in the dining room are not asked what they want and food is served plated. Desserts are awful, main meals are ok but could be better as meat is tough and
everything is covered in gravy even when it is not wanted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P M (Son of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being slightly nervous about Dad being put in a home, which I would imagine most people would think that way. This home has given my father back his dignity, he is looked after 24 hours a day by a dedicated team of professionals. My family and I can't thank them enough for everything they have
done, but most importantly, they have given him a quality of life that we could not give him at home.
Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing HomeThank you sincerely for your kind review. At Hayes Cottage, we are dedicated to providing the highest standard of care and creating a home-like environment for our residents. It is truly rewarding to know that our efforts are appreciated, as our entire team is deeply committed to ensuring the well-being and happiness of those in our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Respite Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came first and I was so pleased with the entire home, I wanted to be with her as she was so poorly. I moved in temporarily to be with her until she sadly passed away last week. I cannot fault the care provided, friendly staff, kindness and happiness throughout. I found the simple meals so beautiful,
I enjoyed them all and the fresh fruit and the odd glass of wine were a regular treat. The activities provided were great but couldn't always be there as I was comforting my wife. I will be moving out to be with my son in sheltered accommodation next month but when the time comes and I will need a nursing home I will be coming straight back to Hayes Cottage.
Reply from Monica Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for your lovely review. It was a pleasure to be able to take care of you and your wife. Your wife was a pleasant lady. Both of you will be missed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin I (Husband of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife received the very best care during her three months at Hayes Cottage Nursing Home. The staff were caring, sympathetic and courteous at all times. They treated my wife with dignity and welcomed us as a family when we visited. The home was spotlessly clean, the food was good and the activities
well planned. The home is a credit to the management and staff. Thank you for taking such good care of my wife.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Hayes Cottage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.529 for Hayes Cottage Nursing Home is calculated as follows: ( (150 Excellents x 5) + (56 Goods x 4) + (9 Satisfactorys x 3) + (8 Poors x 2) + (2 Very Poors x 1) ) ÷ 225 Ratings = 4.529
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Hayes Cottage Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (7)

Monica

Monica Rasura

Job Title: Home Manager Joined: 2022

A career as a care home manager is fulfilling and rewarding. I help patients and residents when they are vulnerable.


As a care home manager, I am responsible for the performance of the care team, which means I need to unite all staff to improve residents’ everyday lives. Consequently, it’s vital to lead by example and have a strong presence in the home.


I am experienced in a range of different skills and abilities such as staff management, working with residents/patients and their families, financial management, liaising with different professionals and organizations, and working with regulatory and inspection bodies.

Abhishek

Abhishek Kumar

Job Title: Business Support Manager Joined: 2022

Abhishek's role combines financial management, procurement expertise, and a strong focus on revenue generation and optimization. He have a strategic mindset, excellent negotiation skills, and the ability to identify and capitalize on opportunities to increase the group's income.

Alexandra

Alexandra Mateiciuc

Job Title: Deputy Manager Joined: 2022

In charge of clinical team/clinical audits/assessments.


A deputy manager is responsible for assisting a home manager or an executive in the management and operations of our care home. I help to plan, develop, implement and oversee company programs and initiatives. I also coordinate with other departments, handle administrative duties, perform human resource tasks, and motivate staff.


As a Deputy manager, I have a high level of responsibility within the organization and have various skills that help them carry out my roles/duties effectively.

Mandy

Mandy Atkins

Job Title: Marketing & Residents/Relatives Liaison Manager Joined: 2022

IN CHARGE OF MARKETING/PR...LIAISON FOR RESIDENTS/RELATATIVES...INVOLVED WITH FUNDRAISING AND EVENTS.


An activities coordinator is responsible for organising social activities in a care home.


Being an activity coordinator, we schedule group activities for our residents!


The role of an activities coordinator is an important one as we are responsible for organising activities within the care home, excursions out of the home, arranging the calendar of events, encouraging the residents’ participation and aiming to ensure there is a suitable variety of accessible activities available to focus on both their physical and mental well-being.

Dan-Traian

Dan-Traian Carabas

Job Title: Maintenance Lead Joined: 2023

Maintenance/Fire Marshall/Safety Audits.

Lorraine

Lorraine Welch

Job Title: Kitchen Chef Joined: 2004

Our hospitality team prides itself on making mealtimes a special social occasion for everyone to enjoy. In our homes, meals are as much about providing nutritious, delicious food as they are about enjoying a social occasion. Our dining rooms are immaculately set in a relaxed and happy environment as we consider meals to be a socially important part of your day.


Our menu is varied seasonally, offering choices as well as being suited to individual dietary requirements and tastes.


We are proud to also be able to provide private dining facilities should you wish to celebrate a special occasion with your loved ones.

Rita

Rita Mutanda

Job Title: Administrator Joined: 2024

Home Administrator is a job title that refers to an administrative support role that is essential in running homes efficiently and providing care to residents.


Home Administrators work with a variety of systems and processes to support different elements of the business, such as payroll and HR.


It is an exciting role where no two days are the same, with kindness and Resident wellbeing at the heart of every task you do.

Frequently Asked Questions about Hayes Cottage Nursing Home

What types of Care is Hayes Cottage Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hayes Cottage Nursing Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Hayes Cottage Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hayes Cottage Nursing Home to the centre of Hayes?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hayes Cottage Nursing Home to verify any information. View our terms and conditions. Hayes Cottage Nursing Home has an Enhanced Service - more info.