Hayes Cottage Nursing Home

Since my last review everything has been great. My husband is being well cared for when I am not here, I now relax a little bit when I go home knowing his ok. I cant thank everyone enough for the care they have given + the management being so kind + understanding.

The atmosphere is a friendly one.

I am happy with the care my mothers receiving. The staff are friendly and helpful. My mother seems to be content.

I value Hayes Cottage Nursing Home an excellent grade. Individual staff are very good, but they are too busy; therefore, services are sometimes not an Excellent grade.

I am happy with the staff; they are kind and helpful. Always they treat me with dignity and respect. I am happy here at Hayes Cottage Nursing Home; it is my home. The activities are very good and very engaging. I feel safe, protected and respected.

I am very happy with my care. Staff is kind and happy. Very supportive and helpful. I am treated with dignity. Very good activities every day, they are enjoyable. Did make a difference to my life.

The care and compassion shown to my dad at the home, in my opinion, is outstanding. The nursing staff, carers, cooks & cleaners, and admin are always warm, friendly, welcoming & treat my dad with dignity, respect and affection. I have developed a good relationship with all & the kindness shown to residents and family is really appreciated. I have even been invited to join my dad for meals during my visits, very thoughtful. It gives me, my family great comfort & reassurance that my dad is being well cared for in such a supportive environment. Thank you all for your dedication, empathy and genuine kindness.

My mum, Mohinder, is in care at the Hayes Cottage. We have found there are many activities for the elderly, something for them to do every day. All the staff are very helpful and friendly, and mum finds it easy to get on with everyone and enjoys chatting to people here.

Staff are excellent, looking after my husband. Home is always clean. Friendly, personnel, nurses and carers do their job with care and dignity. Managers are very approachable and helpful.

I was very pleased that Hayes Cottage Nursing Home was able to receive my mother at short notice, as she was being discharged from hospital. My mum appears to be happy in her new environment, which is the object of the experience. She finds both the care and the food to be very good. The staff are very friendly and conscientious.

Most importantly my dad was happy there and it was like his home from home.

And they inconsistently move staff around so when the people in the care home needs they're baths or showers they are left with people they don't know or don't have a bond because they were moved upstairs for no real reason and that can leave people feeling uncomfortable when having a shower or bath.

All the staff - carers, nurses, activity staff, admin and management - genuinely care. That, more than anything, is why I picked Hayes Cottage, and why I'm so grateful. Thank you!

After my dad's first 3 days at the care home, we knew it would not be for long as he was end of life, and I was allowed to stay with my dad 24 hours a day, which I know meant a lot to him and especially to me. Everybody was extremely accommodating, helpful, gracious, and polite, as I know this is not the normal. I'm ever so grateful, as was my dad. Certain members of staff need extra credit as they really did shine. 5 in particular, thank you.

From the first day, my mum was always very well cared for. She got on exceptionally well with all the staff, who always had time for her. They always made sure she was well dressed and her hair brushed. She loved to join in all the different available activities. We would always find her with a smile on her face when we went to visit and often would laugh and joke with the staff. As a family, we felt reassured that she was being well cared for at all times. Thank you.

From start to finish everyone was so kind and helpful in getting my brother in, settled and wonderfully cared for during his year here. The staff went above and beyond continuously to make sure that not only were his physical needs attended to but kept him in such an emotionally stable place too. Right up until his passing the support and care given to both of us was exceptional. I shall be forever grateful.

Food is ok but could be better, those not in the dining room are not asked what they want and food is served plated. Desserts are awful, main meals are ok but could be better as meat is tough and everything is covered in gravy even when it is not wanted.

After being slightly nervous about Dad being put in a home, which I would imagine most people would think that way. This home has given my father back his dignity, he is looked after 24 hours a day by a dedicated team of professionals. My family and I can't thank them enough for everything they have done, but most importantly, they have given him a quality of life that we could not give him at home.

My wife came first and I was so pleased with the entire home, I wanted to be with her as she was so poorly. I moved in temporarily to be with her until she sadly passed away last week. I cannot fault the care provided, friendly staff, kindness and happiness throughout. I found the simple meals so beautiful, I enjoyed them all and the fresh fruit and the odd glass of wine were a regular treat. The activities provided were great but couldn't always be there as I was comforting my wife. I will be moving out to be with my son in sheltered accommodation next month but when the time comes and I will need a nursing home I will be coming straight back to Hayes Cottage.

My wife received the very best care during her three months at Hayes Cottage Nursing Home. The staff were caring, sympathetic and courteous at all times. They treated my wife with dignity and welcomed us as a family when we visited. The home was spotlessly clean, the food was good and the activities well planned. The home is a credit to the management and staff. Thank you for taking such good care of my wife.