Hayes Cottage Nursing Home

Grange Road, Hayes UB3 2RR
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9.6 65 Reviews
  • Hayes Cottage Nursing Home, Hayes
Hayes Cottage Nursing Home is located in scenic surroundings and offers an ideal interior for carers to specialise in mental health related care, including for adults with dementia and learning disabilities.

Respite and palliative packages are also available at Hayes Cottage, which has its own dementia unit, 24 hour nursing cover and strong links with local health professionals.

A day room and conservatory add to the homely comforts, with many social gatherings and entertainments ensuring there is much residents to enjoy.

Care Provided by Hayes Cottage Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1800
  • Self-Funded Residential Dementia Care: £1500 – £1800
  • Self-Funded Nursing Care: £1600 – £1800
  • Self-Funded Nursing Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1799

Fess is based on Pre- Assessments and Care needs.

These prices are only a guideline, please contact Hayes Cottage Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Monica Rasura (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission follows a full care and nursing needs assessment
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Viewing visits can be booked with them through the Reception, which is open from 9am - 5pm.

Parking

  • They have on-site Parking available.

Hayes Cottage Nursing Home Reviews (65)

9.6

Hayes Cottage Nursing Home has a Review Score of 9.6 (9.646) out of 10, based on 23 reviews in the last 2 years.
Over all time Hayes Cottage Nursing Home has 65 reviews.

Overall Experience
  • 45
  • 17
  • 3
  • 0
  • 0
Date Published
  • 65
  • 2
  • 6
  • 23
  • 42
Reviewer Connection to Hayes Cottage Nursing Home
  • 22
  • 8
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
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  • 1
  • 1
  • 1
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Total of 65, showing 61-65
Review from Linda H (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All members of staff were excellent. They showed friendliness to my Mother and also to us. We would recommend Hayes Cottage nursing home.
Reply from Divya Din, HR Manager at Hayes Cottage Nursing Home

It was our pleasure - thank you for your compliments. I will let the staff know.

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Review from S C (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault. Care is second to none!
Reply from Divya Din, HR Manager at Hayes Cottage Nursing Home

Thank you for your compliments. We strive to do our best and to be the best.

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Review from L K (Daughter of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very pleased with the way my father is cared for.
However the home is advertised as luxurious, this is not the case.
Also very pleased with activities arranged and provided by the home.
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Review from Maria D (Daughter of Resident) published on 3 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was transferred to the Primrose Suite for Palliative care, Although he was only here a short time I found all the staff very caring and his last few days were made as comfortable and pain free as possible.
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Review from Christine W (Daughter-in-law of Resident) published on 8 November 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother in law was moved here from the hospital in May 2016. The main problem with the home is communication with the resident's family. There have been numerous problems surrounding this issue. When she arrived the care home seemed like a very caring environment and to a certain extent it still is,
but some carers and nurses are below the standard that you would reasonably expect. We have also recently learnt that senior members of staff are leaving, this on top of the departure in September of the homes manager. This is a very worrying development.
Reply from Alyshba Jivraj, Director at Hayes Cottage Nursing Home

I am very sorry to hear that you have had problems with communicating with us here at Hayes Cottage. We pride ourselves on being completely transparent and delivering all information as needed very promptly and can only apologise that you have been made to feel otherwise.
I assure you that all of our staff are fully trained and dedicated to providing the best possible care to our Residents.
We have recently had a change in Management at Hayes Cottage and would be very happy to arrange a meeting with you so that you may meet our new, very friendly Manager who will be able to help address any concerns that you may have around your Mother-in-Law’s care.
Please do get in touch if you would like to discuss this further.

We thank you for your feedback.

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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Hayes Cottage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for Hayes Cottage Nursing Home is calculated as follows: ( (184 Excellents x 5) + (80 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 271 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hayes Cottage Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (7)

Monica

Monica Rasura

Job Title: Home Manager Joined: 2022

A career as a care home manager is fulfilling and rewarding. I help patients and residents when they are vulnerable.


As a care home manager, I am responsible for the performance of the care team, which means I need to unite all staff to improve residents’ everyday lives. Consequently, it’s vital to lead by example and have a strong presence in the home.


I am experienced in a range of different skills and abilities such as staff management, working with residents/patients and their families, financial management, liaising with different professionals and organizations, and working with regulatory and inspection bodies.

Abhishek

Abhishek Kumar

Job Title: Business Support Manager Joined: 2022

Abhishek's role combines financial management, procurement expertise, and a strong focus on revenue generation and optimization. He have a strategic mindset, excellent negotiation skills, and the ability to identify and capitalize on opportunities to increase the group's income.

Alexandra

Alexandra Mateiciuc

Job Title: Deputy Manager Joined: 2022

In charge of clinical team/clinical audits/assessments.


A deputy manager is responsible for assisting a home manager or an executive in the management and operations of our care home. I help to plan, develop, implement and oversee company programs and initiatives. I also coordinate with other departments, handle administrative duties, perform human resource tasks, and motivate staff.


As a Deputy manager, I have a high level of responsibility within the organization and have various skills that help them carry out my roles/duties effectively.

Mandy

Mandy Atkins

Job Title: Marketing & Residents/Relatives Liaison Manager Joined: 2022

IN CHARGE OF MARKETING/PR...LIAISON FOR RESIDENTS/RELATATIVES...INVOLVED WITH FUNDRAISING AND EVENTS.


An activities coordinator is responsible for organising social activities in a care home.


Being an activity coordinator, we schedule group activities for our residents!


The role of an activities coordinator is an important one as we are responsible for organising activities within the care home, excursions out of the home, arranging the calendar of events, encouraging the residents’ participation and aiming to ensure there is a suitable variety of accessible activities available to focus on both their physical and mental well-being.

Dan-Traian

Dan-Traian Carabas

Job Title: Maintenance Lead Joined: 2023

Maintenance/Fire Marshall/Safety Audits.

Lorraine

Lorraine Welch

Job Title: Kitchen Chef Joined: 2004

Our hospitality team prides itself on making mealtimes a special social occasion for everyone to enjoy. In our homes, meals are as much about providing nutritious, delicious food as they are about enjoying a social occasion. Our dining rooms are immaculately set in a relaxed and happy environment as we consider meals to be a socially important part of your day.


Our menu is varied seasonally, offering choices as well as being suited to individual dietary requirements and tastes.


We are proud to also be able to provide private dining facilities should you wish to celebrate a special occasion with your loved ones.

Rita

Rita Mutanda

Job Title: Administrator Joined: 2024

Home Administrator is a job title that refers to an administrative support role that is essential in running homes efficiently and providing care to residents.


Home Administrators work with a variety of systems and processes to support different elements of the business, such as payroll and HR.


It is an exciting role where no two days are the same, with kindness and Resident wellbeing at the heart of every task you do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hayes Cottage Nursing Home to verify any information. View our terms and conditions. Hayes Cottage Nursing Home has an Enhanced Service - more info.