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- Hayes Cottage Nursing Home







Hayes Cottage Nursing Home is located in scenic surroundings and offers an ideal interior for carers to specialise in mental health related care, including for adults with dementia and learning disabilities.
Respite and palliative packages are also available at Hayes Cottage, which has its own dementia unit, 24 hour nursing cover and strong links with local health professionals.
A day room and conservatory add to the homely comforts, with many social gatherings and entertainments ensuring there is much residents to enjoy.
Care Provided by Hayes Cottage Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fess is based on Pre- Assessments and Care needs.
The price(s) shown are provided by the care home. Contact Hayes Cottage Nursing Home for full pricing details and T&Cs.
Contact Hayes Cottage Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Serencroft
- Private Owned
Person in charge
- Monica Rasura (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Viewing visits can be booked with them through the Reception, which is open from 9am - 5pm.
Parking
- They have on-site Parking available.
Hayes Cottage Nursing Home Reviews (75)
Hayes Cottage Nursing Home has a Review Score of 9.4 (9.428) out of 10, based on 19 reviews in the last 2 years.
Over all time Hayes Cottage Nursing Home has 75 reviews.
Good quality care and staff are very good and friendly and meet my criteria.
My father came to this nursing home last July. The staff have been so supportive with me and him. I very highly recommend Hayes Cottage Nursing Home.
My sister was bedridden so made no use of any facilities.
Thank you for your kind comments, they are much appreciated, I will pass on to our staff.
The nursing home is well and efficiently run blending good practice with kindness and quality care. Day and night staff are excellent, supportive and achieve what they set out to do, quality nursing, emotional and physical support. I bless the day I came here. In spite of my food allergies, they do a great job.
We thank you for your kind comments, very much appreciated, so glad the staff are taking good care of you.
One staff member, in particular, is very helpful and informative. The home could benefit from more people like this young lady.
Thank you for your review.
An excellent room with an ensuite tiled shower/toilet. I have been in this room for two months, but in the nursing home since July 2018. I am personally satisfied with the accommodation, food and activities which includes a trip to Brighton, visit the zoo, special fish and chip luncheon with entertainment, visit to local shopping centre, luncheon in the park, Christmas pantomime. There is a large garden for exercise, a lounge with a library and a large conservatory where voluntary organised games at Bingo, Skittles, ball and balloons are played, including light exercises.
Thank you for your kind review, we are happy that you're pleased with your new room, our daily activities and continue with our regular trips out because this is what you love most of all.
They have been very kind to him even being patient when he's been a bit demanding.
The nurses are great and some of the staff are amazing.
Thank you for your kind compliments, will let the staff know, very much appreciated
From entering the building, every staff member was friendly and respectful.
I cannot praise the nurses and care staff highly enough; they do a fantastic job. I am unable to rate the activities or management - no experience of them.
Thank you for your compliments. I will ensure that the staff are updated. Treating everyone with dignity is part of our culture at Hayes Cottage.
I found all the staff seemed very caring and the hospital had a warm friendly feel about it.
My mother was there many years ago. I've been several times before. This is the best place in Middlesex.
Thank you for your feedback. I have congratulated our staff for their input.
All members of staff were excellent. They showed friendliness to my Mother and also to us. We would recommend Hayes Cottage nursing home.
It was our pleasure - thank you for your compliments. I will let the staff know.
Cannot fault. Care is second to none!
Thank you for your compliments. We strive to do our best and to be the best.
However the home is advertised as luxurious, this is not the case.
Also very pleased with activities arranged and provided by the home.
My father was transferred to the Primrose Suite for Palliative care, Although he was only here a short time I found all the staff very caring and his last few days were made as comfortable and pain free as possible.
My mother in law was moved here from the hospital in May 2016. The main problem with the home is communication with the resident's family. There have been numerous problems surrounding this issue. When she arrived the care home seemed like a very caring environment and to a certain extent it still is, but some carers and nurses are below the standard that you would reasonably expect. We have also recently learnt that senior members of staff are leaving, this on top of the departure in September of the homes manager. This is a very worrying development.
I assure you that all of...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hayes Cottage Nursing Home.
There are no upcoming events for Hayes Cottage Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hayes Cottage Nursing Home.
Accreditations
There are no accreditations posted yet for Hayes Cottage Nursing Home.
Meet the Team (7)

A career as a care home manager is fulfilling and rewarding. I help patients and residents when they are vulnerable.
As a care home manager, I am responsible for the performance of the care team, which means I need to unite all staff to improve residents’ everyday lives. Consequently, it’s vital to lead by example and have a strong presence in the home.
I am experienced in a range of different skills and abilities such as staff management, working with residents/patients and their families, financial management, liaising with different professionals and organizations, and working with regulatory and inspection bodies.

Abhishek's role combines financial management, procurement expertise, and a strong focus on revenue generation and optimization. He have a strategic mindset, excellent negotiation skills, and the ability to identify and capitalize on opportunities to increase the group's income.

In charge of clinical team/clinical audits/assessments.
A deputy manager is responsible for assisting a home manager or an executive in the management and operations of our care home. I help to plan, develop, implement and oversee company programs and initiatives. I also coordinate with other departments, handle administrative duties, perform human resource tasks, and motivate staff.
As a Deputy manager, I have a high level of responsibility within the organization and have various skills that help them carry out my roles/duties effectively.

IN CHARGE OF MARKETING/PR...LIAISON FOR RESIDENTS/RELATATIVES...INVOLVED WITH FUNDRAISING AND EVENTS.
An activities coordinator is responsible for organising social activities in a care home.
Being an activity coordinator, we schedule group activities for our residents!
The role of an activities coordinator is an important one as we are responsible for organising activities within the care home, excursions out of the home, arranging the calendar of events, encouraging the residents’ participation and aiming to ensure there is a suitable variety of accessible activities available to focus on both their physical and mental well-being.

Maintenance/Fire Marshall/Safety Audits.

Our hospitality team prides itself on making mealtimes a special social occasion for everyone to enjoy. In our homes, meals are as much about providing nutritious, delicious food as they are about enjoying a social occasion. Our dining rooms are immaculately set in a relaxed and happy environment as we consider meals to be a socially important part of your day.
Our menu is varied seasonally, offering choices as well as being suited to individual dietary requirements and tastes.
We are proud to also be able to provide private dining facilities should you wish to celebrate a special occasion with your loved ones.

Home Administrator is a job title that refers to an administrative support role that is essential in running homes efficiently and providing care to residents.
Home Administrators work with a variety of systems and processes to support different elements of the business, such as payroll and HR.
It is an exciting role where no two days are the same, with kindness and Resident wellbeing at the heart of every task you do.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hayes Cottage Nursing Home to verify any information. View our terms and conditions. Hayes Cottage Nursing Home has an Enhanced Service -more info.