Hayes Cottage Nursing Home

From what I have seen in the last few months my partner has been well looked after. Clean and happy they make me feel very welcome and all management and staff are very approachable. Nothing is too much trouble. Enjoyed a great party for the King's coronation. Looking forward to all the upcoming events, fundraising and being involved in this wonderful home.

Consistently witness absolutely amazing care and dignity shown to all residents - while visiting my relative - in Hayes Cottage.

The first notice I saw up on the home walls said their room is their home. Give your full attention once you are with them - in their space.

Hayes Cottage Nursing Home provided the most caring and compassionate care to my godfather. He always looked well looked after and it was a pleasure to visit him. All of the staff were professional and cheerful. The home was extremely clean, maintained and well managed. I cannot thank them all enough.

My mum was a resident at Hayes Cottage for 5 years. She enjoyed her life there and loved all the staff and other residents. She took part in activities and enjoyed going on trips. I was able to go along too which I enjoyed and getting involved with all the fundraising. Thankfully she spent her last days here, in her room with the staff and us being with her.

Our father was admitted to Hayes Cottage Nursing Home from hospital, and sadly passed away five days later. After two months in a busy and understaffed hospital ward, it was a relief to the family that his last days were spent in a calm and peaceful atmosphere. He was well cared for and the family were grateful to all the staff, who were very kind and caring.

Very clean and very friendly. Staff are very helpful and friendly always welcomed when visiting. Very nice experience.

Hayes Cottage Nursing Home is a truly caring place for residents. My father stayed there for just over a week at the end of his life. He had suffered a major stroke, and being in a homely room was such a relief for all his family, after his hospital stay. Everyone was kind, gentle and respectful to Dad, and to us. The staff nurse was amazing. We were able to remain with Dad for the final 24 hours of his life, and though it was the darkest of days, we couldn't have navigated it without her, and all the staff, looking out for us. They kept us advised so we understood what was happening - we felt less afraid. A great place and I'd gladly stay there myself.

The best place to be. My dad is happy and I am at peace. Staff are wonderful, management brilliant. Well done Hayes Cottage Nursing Home! Thank you for everything you do for my dad! I am happy to know my dad is in a safe place! It feels like home!

Well looked after, the girls are wonderful. Love them all.

Extremely happy with all aspects of care my dad is receiving at Hayes Cottage Nursing Home. The staff are so kind and caring and have made Dad so comfortable and well cared for. I was so unhappy to think Dad had to go into care, but now I realise this move has been for the better for him. Thanks to all at Hayes Cottage.

All staff at Hayes Cottage Nursing Home are brilliant. From the time my brother entered end-of-life care to his passing. all his needs were met. The staff showed dedication, compassion. politeness not only to the patient but to visitors as well. I couldn't fault Hayes Cottage in any way. absolutely brilliant.

Can't fault the staff at Hayes Cottage they are wonderful from the moment mum entered the end of life centre. Everyone is so caring and friendly, not just to the patient but so much to the family too. Unfortunately, we didn't make it in time for mums passing, but the staff nurse on duty stayed with her holding her hand so she wasn't alone. I can't thank them enough, especially during the pandemic too.

I entered Hayes Cottage Nursing Home with a short time to live. I was unable to leave my bed or walk. After 4 months, a member of the care staff gave me the confidence to walk again. He took an interest after each physio visit with words of encouragement. So, the care staff are excellent. I'm leaving here a healthy person.

My husband was in the nursing home for the final year of his life. He was always treated with respect and dignity. His needs were reassessed as his condition worsened, and I was always consulted. He received the best of care from nurses and carers. After lockdown, I was able to see him on Skype and had regular contact over the telephone with staff to discuss his condition. I was always treated with respect and dignity, and also kindness, especially at the end of his life.

My mother was moved from Hospital to Hayes Cottage Hospital in her final days in Sept 2019. The support and care she and my family received from the moment we arrived was amazing - the Hospice staff running the palliative area, in particular, were patient, attentive and always had time for us as we tried to navigate the very worst of times. The lovely gardens to the rear of the hospital also gave us a much-needed escape from the intensity of those last days. For us to have had to remain in the noisy and cramped chaos of the hospital would have been very distressing, but the peaceful calm and care offered by the move to Hayes Cottage Hospital allowed our family the time, space and comfort to properly farewell my mother.

My wife was looked after with professional care and compassion, attending her needs and checked on regularly. It gave the family reassurance she was in good hands.

The teams care of my mum has been exemplary. Nothing has been too much trouble for them and they've been very supportive of the family as well.

We would certainly recommend Hayes Cottage.

Thank you to this family each and every one of you regardless of your job you are all amazing.

My Auntie came to Hayes cottage after she was discharged from the hospital. When she first arrived her mobility was extremely limited and she was depressed. Since being at Hayes both her mental health and mobility have improved. The staff are very friendly and always greet you with a smile. Most of the carers will go above and beyond to help you if assistance is required. The bedrooms could do with a fresh coat of paint, however, that is a minor detail. I cannot fault the love and care the staff give to the residents and family visiting. They offer plenty of activities for residents and often invite family for those special occasions (Easter, Christmas etc.) I used to be a carer and I can honestly say this is one of the best care homes I have been in.