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- Hayes Cottage Nursing Home







Hayes Cottage Nursing Home is located in scenic surroundings and offers an ideal interior for carers to specialise in mental health related care, including for adults with dementia and learning disabilities.
Respite and palliative packages are also available at Hayes Cottage, which has its own dementia unit, 24 hour nursing cover and strong links with local health professionals.
A day room and conservatory add to the homely comforts, with many social gatherings and entertainments ensuring there is much residents to enjoy.
Care Provided by Hayes Cottage Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fess is based on Pre- Assessments and Care needs.
The price(s) shown are provided by the care home. Contact Hayes Cottage Nursing Home for full pricing details and T&Cs.
Contact Hayes Cottage Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Serencroft
- Private Owned
Person in charge
- Monica Rasura (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Viewing visits can be booked with them through the Reception, which is open from 9am - 5pm.
Parking
- They have on-site Parking available.
Hayes Cottage Nursing Home Reviews (75)
Hayes Cottage Nursing Home has a Review Score of 9.4 (9.428) out of 10, based on 19 reviews in the last 2 years.
Over all time Hayes Cottage Nursing Home has 75 reviews.
From what I have seen in the last few months my partner has been well looked after. Clean and happy they make me feel very welcome and all management and staff are very approachable. Nothing is too much trouble. Enjoyed a great party for the King's coronation. Looking forward to all the upcoming events, fundraising and being involved in this wonderful home.
Thank you Linda for your lovely review and you are always welcome to Hayes. Your partner is a lovely gentleman and it's a pleasure taking care of him.
Consistently witness absolutely amazing care and dignity shown to all residents - while visiting my relative - in Hayes Cottage.
The first notice I saw up on the home walls said their room is their home. Give your full attention once you are with them - in their space.
Thank you so much for your lovely review. We aim to deliver the best care to our residents and to make them feel at home.
Hayes Cottage Nursing Home provided the most caring and compassionate care to my godfather. He always looked well looked after and it was a pleasure to visit him. All of the staff were professional and cheerful. The home was extremely clean, maintained and well managed. I cannot thank them all enough.
Thank you so much for your lovely review. We aim to deliver the best care for all our service users. I will share your feedback with the wider team.
My mum was a resident at Hayes Cottage for 5 years. She enjoyed her life there and loved all the staff and other residents. She took part in activities and enjoyed going on trips. I was able to go along too which I enjoyed and getting involved with all the fundraising. Thankfully she spent her last days here, in her room with the staff and us being with her.
Your mum was lovely to take care off and everybody here at Hayes loved her.
Our father was admitted to Hayes Cottage Nursing Home from hospital, and sadly passed away five days later. After two months in a busy and understaffed hospital ward, it was a relief to the family that his last days were spent in a calm and peaceful atmosphere. He was well cared for and the family were grateful to all the staff, who were very kind and caring.
kind regards.
Very clean and very friendly. Staff are very helpful and friendly always welcomed when visiting. Very nice experience.
We tried very much to encourage your father with daily activities but he would always prefer to stay in his room and enjoyed one to one time. I shall pass your positive feedback to the staff and would like to thank you very much for your kind comments.
Hayes Cottage Nursing Home is a truly caring place for residents. My father stayed there for just over a week at the end of his life. He had suffered a major stroke, and being in a homely room was such a relief for all his family, after his hospital stay. Everyone was kind, gentle and respectful to Dad, and to us. The staff nurse was amazing. We were able to remain with Dad for the final 24 hours of his life, and though it was the darkest of days, we couldn't have navigated it without her, and all the staff, looking out for us. They kept us advised so we understood what was happening - we felt less afraid. A great place and I'd gladly stay there myself.
The best place to be. My dad is happy and I am at peace. Staff are wonderful, management brilliant. Well done Hayes Cottage Nursing Home! Thank you for everything you do for my dad! I am happy to know my dad is in a safe place! It feels like home!
Well looked after, the girls are wonderful. Love them all.
Extremely happy with all aspects of care my dad is receiving at Hayes Cottage Nursing Home. The staff are so kind and caring and have made Dad so comfortable and well cared for. I was so unhappy to think Dad had to go into care, but now I realise this move has been for the better for him. Thanks to all at Hayes Cottage.
Thank you for this feedback! We ensure we can give residents a high-quality service and they enjoy their time at Hayes Cottage.
All staff at Hayes Cottage Nursing Home are brilliant. From the time my brother entered end-of-life care to his passing. all his needs were met. The staff showed dedication, compassion. politeness not only to the patient but to visitors as well. I couldn't fault Hayes Cottage in any way. absolutely brilliant.
Can't fault the staff at Hayes Cottage they are wonderful from the moment mum entered the end of life centre. Everyone is so caring and friendly, not just to the patient but so much to the family too. Unfortunately, we didn't make it in time for mums passing, but the staff nurse on duty stayed with her holding her hand so she wasn't alone. I can't thank them enough, especially during the pandemic too.
Dear C B, thank you for taking the time to write this review and for your kind words. We will definitely share this with all our staff who will be touched to read this. Kind Regards Admin, Hayes Cottage Nursing Home Management
I entered Hayes Cottage Nursing Home with a short time to live. I was unable to leave my bed or walk. After 4 months, a member of the care staff gave me the confidence to walk again. He took an interest after each physio visit with words of encouragement. So, the care staff are excellent. I'm leaving here a healthy person.
Dear Mary, thank you for taking the time to write this review and for your kind recommendation. We will definitely share your feedback on activities with management with hope to improve the quality of care we can provide. Kind Regards Admin, Hayes Cottage Nursing Home
My husband was in the nursing home for the final year of his life. He was always treated with respect and dignity. His needs were reassessed as his condition worsened, and I was always consulted. He received the best of care from nurses and carers. After lockdown, I was able to see him on Skype and had regular contact over the telephone with staff to discuss his condition. I was always treated with respect and dignity, and also kindness, especially at the end of his life.
Dear VH, thank you for taking the time to write this review and for your kind words. We will definitely share this with all our staff who will be touched to read this. Kind Regards Admin, Hayes Cottage Nursing Home Management
My mother was moved from Hospital to Hayes Cottage Hospital in her final days in Sept 2019. The support and care she and my family received from the moment we arrived was amazing - the Hospice staff running the palliative area, in particular, were patient, attentive and always had time for us as we tried to navigate the very worst of times. The lovely gardens to the rear of the hospital also gave us a much-needed escape from the intensity of those last days. For us to have had to remain in the noisy and cramped chaos of the hospital would have been very distressing, but the peaceful calm and care offered by the move to Hayes Cottage Hospital allowed our family the time, space and comfort to properly farewell my mother.
My wife was looked after with professional care and compassion, attending her needs and checked on regularly. It gave the family reassurance she was in good hands.
The teams care of my mum has been exemplary. Nothing has been too much trouble for them and they've been very supportive of the family as well.
We would certainly recommend Hayes Cottage.
They learn about the family and their needs offering friendship and support.
During the final stages mum was pain-free, calm and dignified which left us able to have memories of beauty.
Thank you to this family each and every one of you regardless of your job you are all amazing.
My Auntie came to Hayes cottage after she was discharged from the hospital. When she first arrived her mobility was extremely limited and she was depressed. Since being at Hayes both her mental health and mobility have improved. The staff are very friendly and always greet you with a smile. Most of the carers will go above and beyond to help you if assistance is required. The bedrooms could do with a fresh coat of paint, however, that is a minor detail. I cannot fault the love and care the staff give to the residents and family visiting. They offer plenty of activities for residents and often invite family for those special occasions (Easter, Christmas etc.) I used to be a carer and I can honestly say this is one of the best care homes I have been in.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hayes Cottage Nursing Home.
There are no upcoming events for Hayes Cottage Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hayes Cottage Nursing Home.
Accreditations
There are no accreditations posted yet for Hayes Cottage Nursing Home.
Meet the Team (7)

A career as a care home manager is fulfilling and rewarding. I help patients and residents when they are vulnerable.
As a care home manager, I am responsible for the performance of the care team, which means I need to unite all staff to improve residents’ everyday lives. Consequently, it’s vital to lead by example and have a strong presence in the home.
I am experienced in a range of different skills and abilities such as staff management, working with residents/patients and their families, financial management, liaising with different professionals and organizations, and working with regulatory and inspection bodies.

Abhishek's role combines financial management, procurement expertise, and a strong focus on revenue generation and optimization. He have a strategic mindset, excellent negotiation skills, and the ability to identify and capitalize on opportunities to increase the group's income.

In charge of clinical team/clinical audits/assessments.
A deputy manager is responsible for assisting a home manager or an executive in the management and operations of our care home. I help to plan, develop, implement and oversee company programs and initiatives. I also coordinate with other departments, handle administrative duties, perform human resource tasks, and motivate staff.
As a Deputy manager, I have a high level of responsibility within the organization and have various skills that help them carry out my roles/duties effectively.

IN CHARGE OF MARKETING/PR...LIAISON FOR RESIDENTS/RELATATIVES...INVOLVED WITH FUNDRAISING AND EVENTS.
An activities coordinator is responsible for organising social activities in a care home.
Being an activity coordinator, we schedule group activities for our residents!
The role of an activities coordinator is an important one as we are responsible for organising activities within the care home, excursions out of the home, arranging the calendar of events, encouraging the residents’ participation and aiming to ensure there is a suitable variety of accessible activities available to focus on both their physical and mental well-being.

Maintenance/Fire Marshall/Safety Audits.

Our hospitality team prides itself on making mealtimes a special social occasion for everyone to enjoy. In our homes, meals are as much about providing nutritious, delicious food as they are about enjoying a social occasion. Our dining rooms are immaculately set in a relaxed and happy environment as we consider meals to be a socially important part of your day.
Our menu is varied seasonally, offering choices as well as being suited to individual dietary requirements and tastes.
We are proud to also be able to provide private dining facilities should you wish to celebrate a special occasion with your loved ones.

Home Administrator is a job title that refers to an administrative support role that is essential in running homes efficiently and providing care to residents.
Home Administrators work with a variety of systems and processes to support different elements of the business, such as payroll and HR.
It is an exciting role where no two days are the same, with kindness and Resident wellbeing at the heart of every task you do.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hayes Cottage Nursing Home to verify any information. View our terms and conditions. Hayes Cottage Nursing Home has an Enhanced Service -more info.